Williams Subaru

5701 E. Independence Blvd.
Charlotte, NC 28212

Sales: (704) 837-4356

Service: (866) 306-3293

Today 9:00am - 8:00pm
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2014 Volkswagen Passat Sport PZEV Used Cars in Charlotte, NC 28212

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Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Candy White Description: Used 2014 Volkswagen Passat Sport PZEV for sale - $13,990, 26,007 miles
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2014 Toyota Camry SE Used Cars in Charlotte, NC 28212

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Location: Charlotte, NC 28212

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Location: Charlotte, NC 28212

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Location: Charlotte, NC 28212

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All reviewers have been verified to have contacted this dealer – Learn More
Sep 8, 2017
JKWinters
We will not be going back here. The initial contact (via email) was quick, positive, and we had an appointment. They were understaffed that day, so the salesman we got was going between us and other clients, but that didn't really bother us. He was really friendly, outgoing, and acted like he wanted our business. Really liked the vehicle and the online price was lower than others in the area, and they will tell you that. But, they do that to get you in the door. When we were passed off to a second sales consultant to discuss buying, they added more than $2,220 in fees (including a "security fee"). In comparison, other places we've been to were about $1,200 in fees, for this price range. That put us over what we were comfortable paying. In addition, he "checked" twice with the finance manager to "see what he could do", but it didn't change anything and we waited 10 minutes each time. We were very clear about our limit, which would have required them to adjust the price/fees, since the fees were beyond what we expected. In addition, his attitude towards us was very condescending, and several comments rubbed us the wrong way. One being, we told him there was another vehicle we were considering (an hour+ away in the other direction), which was certified pre-owned for about the same price (~ 200 more than this one), and he asked us "Well, why didn't you go there?", and not nicely- like we were idiots for coming to see this one. He also scoffed at us when we mentioned we were not expecting the fees to be so high, and tried to convince us that they were the best and all the fees were required (not the HIGH security fee, IMO). We felt like we were being scolded. He said he was willing to work with us, but we never saw any flexibility at all. Between the high fees, and being put off by the way he talked to us, we said thanks and went on our way. I'm sure not all the people there are like that (which is why this isn't a 1-star), but feeling like we were being overcharged on fees AND dealing with a snarky employee, we won't consider this dealership again.
1 of 1 people found this review helpful.
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Sep 1, 2017
bigwolfcm
they responded very quickly.
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Aug 31, 2017
Visited dealership, drive vehicle and received quote in writing from salesperson that matched the internet price. Next day attempted to purchase vehicle;informed by Used Car Mgr. that"out-the-door" price is $2200 higher than internet price. $700 documents fee, and $800 "Security" device fee. Both were non-negotiable. Experience was void of ethics and insulting.
2 of 2 people found this review helpful.
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Aug 16, 2017
The dealer is very prompt and not overwhelming! Very pleased with my experience!
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Jun 27, 2017
Grock1968
Hidden prices, the went up over a 1000 dollars, then what it was advertised for.
4 of 4 people found this review helpful.
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Jun 17, 2017
Permitted a detailed test drive but not very knowledgeable about the 4Runner. Added $2k in "fees"to the advertised price on Car Guru which was a knockout for me.
4 of 4 people found this review helpful.
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Jun 12, 2017
Guru95YFP
My entire experience with this dealer was very positive. I receive a speedy response to my inquiry, and everyone I spoke with was very courteous and helpful. I worked with Patrick Edmundson to buy my new car, which made for a very pleasant experience. He was, at all times, pleasant, courteous, professional, and never pushy. I love my new car and I am happy to recommend this dealer and Patrick!
0 of 1 people found this review helpful.
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Jun 4, 2017
Lovinyfe
Drove 3 hours to purchase vehicle, only to arrive to a sarcastic and condescending salesman. We were asked "Why we didn't make an appointment before coming?". Car was dirty with scratches over 50% of it. He then proceeded to say they don't waste money cleaning/detailing vehicle until someone is about to purchase it. We politely took our business else where. Horrible customer service.
2 of 2 people found this review helpful.
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Mar 15, 2017
Jerimahah Martin
They have the worst customer service. I called for two days about a car. I told them the car I seen online and the price they assured me all info was correct to come see it. Well when I got there I was told info was wrong and basically I drove that hour drive for nothing. Granted they did call later that day with a price drop but who cares at that point.
2 of 2 people found this review helpful.
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Mar 2, 2017
The dealer was nice and welcoming. Overall I had a pretty good experience with the dealership except for after I bought my car and left the parking lot the warning on the dash of the car read oil change required. I thought the dealers are supposed to service their vehicles before selling them to customers. Now that's the only problem I had with the dealer.
3 of 3 people found this review helpful.
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Jan 13, 2017
Very Friendly salesman Mr Jordan took care of me and Mr William Hicks and the others I dealt with over the.internet in purchasing the Buick Lucerne.
1 of 1 people found this review helpful.
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Dec 17, 2016
They even offered me discount which no other dealers accept this kind of request. However I still didn't buy the car.
1 of 2 people found this review helpful.
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Dec 13, 2016
very nice
1 of 2 people found this review helpful.
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Oct 21, 2016
Very nice people but we couldn't agree on a price.
1 of 2 people found this review helpful.
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Oct 4, 2016
My fault didn't get back to them
1 of 1 people found this review helpful.
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Sep 21, 2016
Less than professional. Left with no desire to do business with this company. Went to view an audi and I left feeling as if the sales rep (Rashad?) Wouldn't make a dollar off of me. Saw me walk in, didn't offer to help. The manager told him to "get her". Went to the vehicle in question and he offered absolutely no information and maybe answered 2 obvious questions. Didn't offer for test drive or anything. As we were viewing the suv, a company was spraying off the surrounding vehicles, ad if we weren't Standing there. They sprayed the suv off as we were in it and I had the driver door open. The sales rep didn't ask them to wait or anything. Just not a good experience for me or my family.
5 of 5 people found this review helpful.
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Jun 11, 2016
Kal_0_8
Quick response to inquiries. Professional communications and prompt follow-up.
1 of 2 people found this review helpful.
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May 28, 2016
Sales associate got precise information that was asked for about a lifted truck for sale, and was not overly pushy.
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May 8, 2016
Always took 24+ hrs.to answer email questions. Flatly refused to take even one cent off stated price, which was $1500 more than all other dealers on car with same MSRP. Kind of cocky & condescending. Pretended car I was asking about was "rare." I had found similar cars at 7 other dealerships. Do they think we're just stupid?
5 of 5 people found this review helpful.
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Apr 17, 2016
Great communication thus far. Will be going there within a week, let's hope my car is still available.
1 of 1 people found this review helpful.
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Apr 2, 2016
sheliawjenkins
Great
1 of 1 people found this review helpful.
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Mar 15, 2016
car already sold
1 of 1 people found this review helpful.
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Feb 26, 2016
prompt and considerate. cleared up confusion on listing error as man. trans not auto trans by hands on verify. would recommend this dealer and sales reps. William Hicks and Michael Fisher
1 of 1 people found this review helpful.
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Oct 31, 2015
Great Feedback
1 of 1 people found this review helpful.
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Oct 29, 2015
Car I was interested in was listed incorrectly in price and transmission type, I made an appointment to come see it but they failed to call to tell me it was sold before I got there, and though the salesman promised to contact me after checking his inventory for similar vehicles, he never did.
1 of 2 people found this review helpful.
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Read 13 old reviews
Aug 1, 2015
I am so dissapointed with this dealer ship. 3 days thinking I was going to get the suv I wanted and nope nothing. They make you believe something will happen and it's not true. Trust me don't do what I did and waste 3 days at this place and find out you would have to pay double of.what you said you can't pay. Enough said.
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Jun 5, 2015
The price on cargurus for the 3.6 subaru outback 2015 limited was no where close to the dealership price which was in the 37,200 dollar range, not even close to the 34,249. Folger subaru refused to honor the cargurus price even when shown what it was on cargurus..horrible personnal other than Bill who was very nice!
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May 22, 2015
Very pleasant.
1 of 1 people found this review helpful.
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May 5, 2015
Never met the manager on two visits- a miss on their part in my opinion. I bought the used car there and in the market for 1-2 new vehicles in the next couple of years. Might not go there for new vehicles.
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Aug 25, 2014
Folger called me right away and the service was excellent.
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Aug 23, 2014
Rude salesman. Sorry, it was the second salesman I spoke with that was rude. It seemed like to me that he did not care if he sold me the truck or not. So, I decided not to buy that truck and kept looking.
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Apr 27, 2014
It was long and drawn out. Took forever for the finance guy to arrive. Offered me an insulting figure for my trade so I didn't trade. They made me an offer, I countered, they accepted, we shook hands. Then they came back and said NO, sorry, we have to add back in the $399. We can't come down that much. If Ii didn't have my spouse with me that helped me drive the 3.5 hours to see the car I would have left right then. That just wasn't fair or a good way to do business. They just wanted to make as much as possible on the car, they knew I had driven over 3 hours to see it and took advantage of my situation. I will recommend to all my friends and associates to avoid this group of car dealerships owned by this company.
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Mar 26, 2014
Lipowski2
25
Professional and courious. Pleasure doing business with this dealership.
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Jan 19, 2014
awesome, in and out got what I wanted
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Jul 1, 2013
goodprice
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Jun 15, 2013
Good communication.
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Mar 13, 2013
They called.
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Jun 5, 2012
sales staff was responsive - but not high pressure
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