Ford and Mazda of Orange

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Internet Approved, Blue Oval Certified

1360 W Katella Ave
Orange, CA 92867

Sales: (714) 516-6236

Service: (888) 721-5715

All reviewers have been verified to have contacted this dealer – Learn More
Oct 17, 2017
Good service ☺☺
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Sep 12, 2017
Went in to check out a van and realized the FCW system was not working. Felt like I ended up wasting my time because they didn't bother to do quality assurance before listing this van. Also, they should have known about the issue because when we pointed out the problem they admitted the front windshield was hit and had to be replaced. They didn't calibrate the windshield so the system wasn't working. Any one else looking at this van may have purchased this van without knowing there was an issue. Another disappointment was that it doesn't seem like the salemens and the managers are on the same page with the negotiability of their vehicles. We felt that we were deceived when we were told the price was negotiable but was told it was not negotiable when we came in. One of the representatives told us that some managers will negatiate while others won't budge so it will depend who is there when you come in. I guess take your chance if you feel like gambling.
1 of 1 people found this review helpful.
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Sep 9, 2017
GuruDX9NR
Great service!!
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Sep 1, 2017
Quick response, but quoted $3000 more that what was posted on Carguru. They said they would honor the Carguru price, but it seemed like a click-bait situation. I chose not to go with them.
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Aug 27, 2017
Very helpful and prompt.
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Aug 23, 2017
I bought this car (gray 2014 mustang) Saturday! Great experience with Ric and Tony!!! Super helpful and easy-going. Not the typical dealership vultures and continued contact since. Genuine people. Extremely happy with my experience and purchase! :)
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Aug 22, 2017
Extremely unsatisfying and rude experience, I was called by the fleet manager who was to busy listening to herself talk and telling me they have 22 dealerships and refused to listen to anything that I was trying to ask or say. As I tried to get a word in edge wise she then abruptly terminated the conversation by saying I believe we're done here and disconnected. I have since purchased at another dealership. Just a case based on her comments of a larger then life dealership who apparently have no time for the customers needs. Overall a horrible experience that I wouldn't recommend for anyone.
0 of 1 people found this review helpful.
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Aug 21, 2017
Nice follow up
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Jun 25, 2017
ctg42
The car was exactly as advertised. The sales staff made sure the car was on hand, because I guess sometimes they sell quickly. I drove four hours to pick it up, test drove it, did the paperwork and was on my way in about an hour. They also sent me the Carfax online prior to my drive down. The salespeople don't make commission, so if you work with one guy and another guy takes over, they have to split their pay.
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May 8, 2017
Great experience! Told them to let me know more about the car and they called and told me everything I wanted to know, going to see the car soon!
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May 1, 2017
Calibra_2689
I want to thank Tito for his excellent service and friendliness.
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Apr 30, 2017
They help me so well I now have an MR. These guys will hook you up. I recommend to talk to Raul for service
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Mar 8, 2016
5 stars great deal and people not pushy
1 of 2 people found this review helpful.
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Mar 8, 2016
Good experience.
0 of 1 people found this review helpful.
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Mar 7, 2016
Very responsive
0 of 1 people found this review helpful.
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Mar 5, 2016
Very helpful people. They called and emailed me. They are on top of the customer's needs and are very helpful in answering any questions about the truck.
0 of 1 people found this review helpful.
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Jan 25, 2016
brooknuttall
Great experience!!!
0 of 1 people found this review helpful.
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Jan 18, 2016
Dealer was very helful
0 of 1 people found this review helpful.
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Dec 13, 2015
excellent. easy.
0 of 1 people found this review helpful.
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Oct 17, 2015
Listed car as XLE when is was a cheaper model. Blamed it on Cargrus. Shaddy
2 of 3 people found this review helpful.
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Read 24 old reviews
Oct 5, 2015
A good experience, just the wrong model for what we needed.
0 of 1 people found this review helpful.
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Sep 8, 2015
Good online communication
0 of 1 people found this review helpful.
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Apr 19, 2015
Great
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Apr 2, 2014
They posted a car that was not available and they even reduced the price... I think they posted this car with a great price with the only intention of getting visitors in their website and catch clients for other cars
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Mar 28, 2014
bait and switch. vehicle not available but I was not informed until I arrived
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Mar 22, 2014
Hated the negotiating but the follow up service has been fantastic.
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Mar 21, 2014
purched 07 honda crv
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Jan 5, 2014
Went to see vehicle after dealership said they had it on lot. We arrived at dealer about 3 hours later. After they first tried to show us a new more expensive ford we walked the entire lot looking for the one on the website. They then said that there General Manager was driving the vehicle. They told us the car would be in the next day and they would call us in the morning. They next morning came and went with no call. We called and said that they had been swamped he would check and call us back in about 15 minutes. Never received a call back and I still have not. I think they did a bait and switch that did not work on us. In the past we have purchased two other vehicles from this dealer and had always recommended them to other friends and family. I will not be recommending anytime soon. I sent an email to the General Manager and have not received any reply
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Jun 29, 2013
Very curtious and friendly.
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May 16, 2013
Dealer responded quickly but they need to communicate with each other better because two others from the dealer contacted me after I told the first one who called me I was no longer interested.
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Apr 2, 2013
drove about 40 minutes to get to dealer then waited 2 1/2 hours till finally helped. finally once helped still waited in lil waiting area another hour gone by left unhappy poor service
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Apr 1, 2013
Waited for three hours before I was seen. THEY KNW WHATS BEST FOR YOU, attitude!! We we met the owner him self, and the hot potato Game began!! 1,2,3,4,5,6 sales guys later they wanted to put us in what they thought was best!!!
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Mar 4, 2013
Al Tehrani, Ford & Mazda of Orange is AWESOME to work with. He is professional, returns your phone calls and responds to emails promptly. He's the "go to guy" if you want to purchase a vehicle from a Ford dealership
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Feb 15, 2013
Great staff
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Jan 25, 2013
azsgirl01
Will never go to this dealership again - salesman was either uninformed or just plain lying - kept trying to get a full credit app when I was paying cash.
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Dec 31, 2012
Great service.
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Nov 10, 2012
Service after the sale is very poor. My 2012 used Ford Certified F-150 was missing the front mats. Salesman said he would look into it and call me back. Never did. Have contacted the dealer 3 times with no return calls. Very disappointed in this dealer.
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Sep 18, 2012
Sales rep very interested in helping me. Vehicle is in CA, didnt matter. Rep was persistant, but not annoying. Got several calls, but found dealer closer. Overall very pleased
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Sep 5, 2012
Very satisfying service, and we are pleased with our purchase.
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Aug 26, 2012
Constantly called back and emailed...a bit annoying
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Jul 23, 2012
Their ad pic shows the Pre-owned Ext. version of the E250 i was looking for. They confirmed it was on lot and when I arrived the van was a standard length not the Ext. they advertised. They only had new vans to offer at way over my budget. I wasted a day and tank of fuel for nothing.
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May 21, 2012
they do their job and try to negotiate with costumers for a good deals
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Dec 27, 2011
Absolutely greAt deal. This is my second purchase. They mAtched the cAr guru price but gAve me better financing rate. They work very hard to make the deal. And love the cAr
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Dec 15, 2011
they never responded back to my e mail
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