Capistrano Mazda

32852 Valle Rd
San Juan Capistrano, CA 92675

Map & Directions

https://www.capomazda.com

Sales: (949) 531-7387

Service: (949) 873-0992

Today 9:00 AM - 8:00 PM (Closed Now)

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Sales Reviews (32)

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Nov 14, 2019

Christina

Capistrano Mazda offered us exceptional service in the purchase of this vehicle. Forouz was wonderful & helped us throughout the whole process of buying a car especially since we’re located 2 hrs away from the dealership. She sent us pictures, video of the car & Carfax info that allowed us to learn about this car so we can make the right buying decision. Thank you for a great buying experience! Very highly recommended!

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Aug 25, 2019

Squeasel1228

Capo Mazda provided us with a seamless experience. They have a no- haggle CPO process. The price you see is what you get. There's no bait and switch and they are willing to consider fair values on trade ins. Get your own financing and the process is even simpler! Lauren was responsive and personable. Not high pressure at all. Overall, you can tell they wasnt you to have a good customer experience.

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May 30, 2019

Jessica

Great customer service and very helpful saleman.

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May 8, 2019

john

Great all around!

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Apr 13, 2019

GuruLZ376

Diego was great

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Apr 11, 2019

Israel

Great experience very helpful.

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Apr 7, 2019

Renae123

Marcin and Kevin are awesome to work with. Both honest and great to work with.

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Feb 12, 2019

William

Responded via email to my request for information relative to the car I was interested in.

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Response from current dealership:

William,

Thank you for the 5-star review! We appreciate your feedback and for recommending us.

Jan 1, 2019

Kevin

Great, no pressure and efficient experience

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Response from current dealership:

Thank you for the 5-star review!

Dec 31, 2018

Kevin

AJ was responsive, informative, and did a great job with us. We had limited time, and he worked with us to move things along quickly. Overall, a wonderful car buying experience!

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Response from current dealership:

Kevin,

Thank you for the 5-star review! We are truly happy you enjoyed your time with AJ. Thank you for recommending us and welcome to the Capo Mazda family!

Dec 15, 2018

marie

Whitney is the BEST! Thank you for an easy and enjoyable experience!

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Response from current dealership:

Marie,

Whitney sure IS the best! Thank you for the 5-star and also for recommending us! Welcome to the Capo Mazda family!

Dec 13, 2018

KennyW

You won't find kinder people in the car biz, believe me. No high-pressure tactics - only honesty and transparency. Just a great group of people.

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Response from current dealership:

Kenny,

Thank you for the 5-star review! We are so happy to hear you enjoyed your time spent with us. Thank you for the recommendation and welcome to the Capo VW family!

Nov 17, 2018

George

Very responsive and helpful

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Response from current dealership:

George,

Thank you for the 5-star review! We appreciate your feedback and recommendation.

Oct 24, 2018

Mark

Very responsive with good follow up. Decided to wait for the 2019 model with a larger engine option. Prior Rating was in error, actually it was a 5 Star Experience. Sorry for the mistake.

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Response from current dealership:

Mark,

Thank you for the 5-star review! We appreciate your updated review and look forward to helping when the 2019 is available.

Sep 24, 2018

Eric

Great thorough email responses.

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Response from current dealership:

Thank you for the 5-star review!

Sep 14, 2018

Guru9CHJW

Very friendly and no pressure at all

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Response from current dealership:

Thank you for the kind review! We look forward to seeing you again soon!

Sep 7, 2018

Matthew

Prompt, courteous, helpful.

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Response from current dealership:

Matthew,

Thank you for the 5-star review!

Sep 3, 2018

Prasad

Quick response

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Response from current dealership:

Thank you for the 5-star review!

Aug 28, 2018

GuruVLH21

If I could give a 6th star I would. Marcin, Moe, and I forgot the finance guys name were above and beyond all expectation. They were friendly, willing to work with us, and at no time did we feel the pressure to buy.

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Response from current dealership:

Thank you for such a glowing review! We are truly happy that your time spent with Marcin, Moe and the finance department was enjoyable and easy. We appreciate you recommending us and welcome to the Capo Mazda family!

Jul 21, 2018

Juan

Great

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Response from current dealership:

Juan,

Thank you for the 5-star review!

Jun 9, 2018

Ginny

I’m about to trade in my 1996 Miata for a new were Miata with all the safety features and I’ve been longing for. I have had four other Miatas and I realize how reliable and fun it is to drive but the only problem I had was the visibility. So now I’m going to buy a model with the blind spot monitor and also the lane change monitor and for once I will get a a cup holder which is something that really would be handy. I was wondering why it took so long for them to put one in but I’ve been managing because I love my Miatas. I looked at a lot of other club cars including Mercedes Benz but for the experience of driving a little tiny sports car there’s nothing better for the money or the experience as far as I’m concerned. I have had extremely positive experiences with the service department and I am looking forward to buying a car at Capistrano Mazda. This is the weekend I’m gonna make a visit. Ginny

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Response from current dealership:

Ginny,

We're so happy to hear that you have found the right Miata to accommodate all of your needs! The blind spot and lane change monitoring features are incredible new additions to the Miata as well as the cup holder! Thank you for trusting us here at Capo Mazda and welcome to the family!

May 24, 2018

John

They responded quickly to my inquiry.

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Response from current dealership:

John,

Thank you for the 4 out of 5-star review. If there is anything we can do to provide exceptional service to you, please let us know.

May 17, 2018

Kevin

One of the best car buying experiences I have had.

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Response from current dealership:

Kevin,

Thank you for the 5-star review! We're so happy to hear that you had a great experience with us here at Capo Mazda. Welcome to the family!

May 3, 2018

Russell

Diego was very helpful and professional As well as the rest of the staff @ capistrano Mazda . They didn't try to pressure me into buying anything extra on top of the vehicle i was purchasing . Great experience . I highly recommend anyone looking to buy a new Mazda to see the folks over @ capistrano Mazda whether it's a new or used vehicle.

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Response from current dealership:

Russell,

Thank you for such a kind review! We're happy to hear that Diego took such good care of you, as well as the rest of our team! Welcome to the Capo VW family!

Apr 13, 2018

Steven

Nice people, nice car.

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Response from current dealership:

Steven,

Thank you for the 5-star review! Welcome to the Capo Mazda family!

Mar 2, 2018

Henry

Everyone was great And very informative

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Response from current dealership:

Henry,

Thank you for the kind review! We are happy that you enjoyed your experience with us and look forward to helping with all of your future vehicle needs! Welcome to the CapoMazda family!

Feb 19, 2018

Carl

They were very nice. Quick contact and response. Did not buy a car from them.

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Response from current dealership:

Thank you for the 5 star review, Carl! We appreciate your feedback and thank you for recommending us to friends and family.

Feb 14, 2018

GuruZ5ZG9

AJ is the best. I have had the opportunity to work with him twice but unfortunately my husband made other car choices. I have told many people about AJ and your dealership. You can feel the honesty when you walk in. I appreciate a good business. Hopefully one day soon I will be able to make a deal with AJ.

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Response from current dealership:

Thank you for such a nice review! We are glad that your time with us was enjoyable and that AJ was able to help through the process. Thank you for recommending us to friends and family as we truly appreciate it!

Jan 29, 2018

Dane

Very fast response. Very helpful.

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Response from current dealership:

Dane,

Thank you for the review! We are happy to help with any of your automotive needs.

Jan 22, 2018

Audrey

Very responsive. Called and e mailed me. Car seemed priced well. We did not look at it because we decided in a different model and wanted a Ford Certified. Being a Mazda dealer they could not cerify Ford.

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Response from current dealership:

Audrey,

Thank you for such a nice review. We are happy to help in anyway we can, please reach out to us in the future for any of your automotive needs!

Dec 5, 2017

Lorena

I appreciate their quick response. Hoping the price drops.

1 people found this review helpful.

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Nov 17, 2017

Sean

Great staff! Best new car buying experience ever!

1 people found this review helpful.

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Read 33 old reviews

Nov 14, 2017

SHANKAR

Outstanding. Very helpful internet manager. Will most likely buy or lease from him.

1 people found this review helpful.

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Nov 8, 2017

Anita

So far have been very responsive to my questions.

1 people found this review helpful.

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Nov 4, 2017

LaChira

Amazing ,AJ took great care of me This was the easiest time I’ve had buying a call

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Nov 2, 2017

Nancy

A very positive experience with this dealer. Although the car I inquired about was nice and I drove it, they had an even nicer one for a reasonable price and I purchased it. Katrina, was very knowledgeable and helpful. There was no pressure during the entire process. They even provided transportation to come pick up my new car! I would recommend this dealer to anyone looking for a Mazda.

1 people found this review helpful.

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Oct 27, 2017

Katie

Nice experience with Diego. Didn’t buy a car but test drove one. Professional.

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Sep 17, 2017

Jennifer

Great experience. Genesis was very helpful and answered all the questions I had.

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Sep 15, 2017

Liz

Everyone we dealt with was helpful and extremely friendly. I felt comfortable speaking with the staff and did not feel pressured into buying the vehicle. Best experience ever from a car dealership.

2 people found this review helpful.

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Aug 26, 2017

GuruDVB33

Excellent. Forouz was very personable and made our experience stress free. She was excellent in explaining the car to us as well as walking us through the purchase process. We never felt pressured, and we were pleased with the purchase price. The entire crew (manager, finance guy, and service guy) were all patient and willing to answer our questions.

1 people found this review helpful.

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Response from current dealership:

Nice to hear you had a great experience. Thanks for the review.

Aug 14, 2017

Bill

Curtis worked hard to understand my needs and then came up with a used car that met them. His no-pressure attitude combined with his hard work was very much appreciated.

1 people found this review helpful.

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Response from current dealership:

Thank you for your review. Enjoy your new ride! Smileage!

Jul 23, 2017

Julie

People there were fantastic. So friendly, helpful & not at all pushy. Made me feel like i was just a friend shopping for a car. Really let me know how much they appreciated my vehicle purchase, by putting a big bow on the car, gas in the tank & a note in the windshield welcoming me to their Mazda family. So glad i drove several hundred miles to buy from them. Definately would recommend them. Ask for Forouz & Katrina. These ladies are wonderful.

2 people found this review helpful.

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Response from current dealership:

We strive in providing a great experience. Thanks for sharing and your business.

Jun 28, 2017

Tim

We did not buy the car listed but they were polite and respinsive

1 people found this review helpful.

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Response from current dealership:

Thanks for the review. We try to provide a great experience.

Jun 19, 2017

Kristin

Great experience! Vehicle was available and as described. Exceptional condition...we own it! Highly recommend!! Thank you and buy with confidence!!

1 people found this review helpful.

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Response from current dealership:

We try hard to provide the best value & experience. Exceptional condition of vehicles is one of the items we strive for. Thanks for the review.

Jun 9, 2017

David

Great help

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Response from current dealership:

Thank you for your business

May 16, 2017

LooknQ60

AJ was very responsive however I decided not to buy a cx5. I am going to wait but will probably contact him again when I decide which car I like the best. I think I like the cx 9 better.

3 people found this review helpful.

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Apr 27, 2017

Kristen-Melody

They have such great deals on their cars but things are too good to be true. If you have bad or even just okay credit, don't even bother. They claim its enough if you have a certain income with a 3000 dollar down payment but what they really mean is co-signer. So disappointed. It should be frownage guaranteed.

3 people found this review helpful.

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Feb 18, 2017

Juan

Nice .they are really profetionals

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Feb 15, 2017

Tom

Jerry handled the entire sales process expertly. The team overcame a slight, normal wear and tear issue with the car (tires) and did the right thing by their new customer.

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Feb 13, 2017

jon

I didn't buy a car from this dealer. but I would...honesty is the best policy. real pro's here

2 people found this review helpful.

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Jan 4, 2017

Mitch

Car turned out to be an automatic rather than manual transmission. Dealer did an excellent job following up w me

4 people found this review helpful.

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Dec 10, 2016

Glen

Good dealer

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Response from current dealership:

Thanks for your business and review.....Enjoy your new ride

Oct 24, 2016

Martina

I received all options with details on the vehilcle - thank you

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Sep 12, 2016

Grayson

Very easy to deal with, not your typical dealership. No haggling on the price and got an amazing deal! Will certainly recommend them to anyone who needs a car.

1 people found this review helpful.

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Jun 16, 2016

Steve

Very fast

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May 5, 2016

Passatguy

The whole process was pretty quick. In spite of not talking to my sales person AK, we kept in touch via email and text. I live in Riverside so it was very difficult for me to get there. He was quick to respond to my texts and emails with exactly what I needed. Everyone knows horror stories about dealers but this was not one of them. Thanks AK!!!

1 people found this review helpful.

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Apr 29, 2016

Richard

Dealer contacted me the same day by telephone and e-mail, with follow-up contacts during the following week. Dealer offered to notify me if they acquire a 2015 Mazda CX-9 Grand Touring in future stock.

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Mar 5, 2016

Todd

Excellent

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Feb 4, 2016

roger

Sale man very kind and helpful.

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Oct 3, 2015

Ann

Unreal experience! You are treated with respect and honesty. CVW was the only VW dealer that would even go below MSRP on the GTI Autobahn. Buddy Holguin, my sales dude, was awesome and thorough. No pressure...no games. Nick Colucci, Sales Manager, was personal and a veteran like me. Gave an extra discount for my service to our beloved country (USMC). Paul Clark in finance did not try to push extras on me. He was fast and very personable. BEST CAR BUYING EXPERIENCE EVER! Huge TV in waiting area to watch football if you go on Sunday to buy your car. ; )

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Sep 11, 2015

julius

not willing to negotiate below MSRP

3 people found this review helpful.

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May 25, 2015

Changfu

Didn't go, but quick response

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May 1, 2015

Michael

Very good professional service.

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Apr 11, 2015

Bill

They are 1 of the best. We have been dealing with them for over 12 years. Service, Sales and Leasing. No worries with Capo VW.

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Mar 20, 2015

CAS

I just got a great deal on a preowned Audi TT. As advertised it was clean from bumper to bumper. When I inquired about this vehicle, internet salesperson Mike Stieber responded immediately and accommodated an appointment for the next day. We had a great conversation during the test drive; he was very knowledgeable about this vehicle but also candid with me when he wasn't sure about something. I bought this vehicle because of the price; and because it was the exact make, model, color and year I was looking for. The price was below Kelly Blue Book and did not have the markups on identical vehicles (some with more mileage) at other dealerships. Overall an outstanding experience. One of the smoothest vehicle transactions, without the hard sell I've ever experienced.

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