Tustin Mazda

28 Auto Center Dr
Tustin, CA 92782
Map & Directions

Sales: (949) 397-6487 Service: (714) 832-6222

Today 9:00 AM - 9:00 PM (Open Now)
Show business hours

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Dealer Details

Tustin Mazda

13 reviews
Today 9:00 AM - 9:00 PM (Open Now)
28 Auto Center Dr
Tustin, CA 92782

Dealer Reviews

All reviews are verified visits to the dealer. – Learn More
Sep 23, 2019
Hey helpfully, friendly no pushy at all every time they will pass by where I was sitting they’ll ask if I want coffee or water any refreshments
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Aug 4, 2019
Service was good,but didn't want to work with the price and a few day later they drop the price to almost to what I offer them.
1 of 1 people found this review helpful.
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May 10, 2019
They offered me a great price over the phone that fit our budget. My wife and I were ready to come in but they called me right before I was about to leave and they said they couldn’t sell it at that price. It was a bummer because my wife was in an accident and she needed a car for work.
1 of 1 people found this review helpful.
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Jan 15, 2019
I appreciated all the information Janell gave me about a car I was interested in.
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Dec 25, 2018
Responded to my inquiry very fast. Helpful but not pushy.
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Nov 5, 2018
Omar was very helpful.
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Sep 5, 2018
Omar was good in communicating over email and worked hard to provide his best price and laid out all the benefits so I could entertain making the 2 hour commute. My only concern was the vehicle was not a CPO. Otherwise the dealership experience was good, I would recommend.
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Aug 3, 2018
There were great . Got back to me right away. I said I was looking for a 4x4 and it wasn't. Thank you as well for being in touch as well. We went with the Xterra in Lancaster. Thank you all Jeff
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May 23, 2018
Great dealer to buy from. They will take great care of you. Our salesman Kevin and Linda in finnancing we're fantastic. Ed & Pam
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May 6, 2018
Made an appointment to see this car, they really worked with me on the price and I need up taking the car home that same day. They also give back to the community by being involved with different charities. Super helpful and great customer service.
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Mar 30, 2018
They responded really fast, unfortunately they sold the car I was asking for, they offered other options according of what you looking to buy. I bought a car with another dealer just because they already sold the one I was asking. Very good communication!
0 of 1 people found this review helpful.
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Mar 6, 2018
The process was simple, the salesman was friendly. It was a pleasure doing business and we love the new.
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Feb 10, 2018
I ended up purchasing the vehicle, they were very professional and gave good customer service.
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Jan 3, 2018
Nice dealership. Bought the car. Would shop there again.
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Dec 5, 2017
They responded quickly
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Nov 8, 2017
Very professional.
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Oct 29, 2017
Didn’t buy a car there but they seemed prompt returning my calls.
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Oct 9, 2017
The car was sold before I came in for my appointment and was not informed beforehand. She was very helpfull but did not show me a used vehicle only a new one. I went to a different dealer and purchased a different car
1 of 1 people found this review helpful.
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Sep 1, 2017
Easy to work with.. unfortunately car was sold before I got there :(
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Aug 29, 2017
I did not end up with this car but the contacted me were very professional and tried to find me the vehicle they were looking for
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Aug 3, 2017
Horrible experience. I told the rep that my limit was 300 a month with a 5k trade in value. my credit score is excellent. After waiting 2 hours he comes out and says 329 for a monthly. I told him no, I established my maximum and yet he kept pestering on and on about only a 29 dollar difference. Never shop here
4 of 4 people found this review helpful.
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Jul 2, 2017
I was so happy to find exactly what I wanted!!! The people at Tustin Mazda were amazing!!! Especially Janell she was the best!!!
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Jun 28, 2017
Their Internet Rep Omar called me back and we set up an appt the next day to view and test drive the CX-9. We bought it.
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Jun 24, 2017
Excellent
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Jun 23, 2017
Quick response with answers to my questions.
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Jun 22, 2017
Extremely easy process from phone call to car keys... The vehicle I was interested in was already pulled up when I arrived there, Josh my salesman was extremely professional and couldn't have been nicer to deal with. Overall one of my best auto purchasing experiences
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Apr 6, 2017
Responded immediately. Worked with us by phone.
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Feb 2, 2017
Sales person got back to us right away. Great experience - friendly and professional.
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Jan 21, 2017
thank you!all I have to say is that i had a great experience buying a car here, thank you!
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Jan 14, 2017
just bought my first car here, and Jim/Janell were so friendly and helpful. i feel like i got a great deal. Thanks!
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Oct 4, 2016
they where very accomodating coz they send me an email, i will be negotiate with them as soon as possible
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Sep 18, 2016
Pleasant experience and attentiveness to my needs and budget.
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Sep 2, 2016
I did not visit them, but they were okay. Will wait for a new car lease deal.
0 of 1 people found this review helpful.
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Aug 4, 2016
The dealer sent me called and then sent me an e-mail about this vehicle offering. I asked if they would consider a lower offer and they were not interested in that at this time. I don't have any problem with that.
1 of 2 people found this review helpful.
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May 24, 2016
Good experience with Chance and Veronica in the purchase of the vehicle.
0 of 1 people found this review helpful.
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Feb 28, 2016
Great customer service no hassle
0 of 1 people found this review helpful.
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Feb 19, 2016
Called and gave info on the car I was looking at and went over other available vehicles.
0 of 1 people found this review helpful.
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Dec 17, 2015
Responsive, knowledgeable, very friendly, helpful.
0 of 1 people found this review helpful.
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Nov 23, 2015
Communicative
0 of 1 people found this review helpful.
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Oct 26, 2015
Quick response
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Oct 23, 2015
Responsive, friendly
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Oct 16, 2015
Accurate description..awesome experience..
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Sep 15, 2015
Very helpful! Nice staff.
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Sep 7, 2015
They were prompt with their response
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Aug 14, 2015
Jim Feinstein was terrific to work with. Very pleasant and no nonsense.
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Aug 6, 2015
The dealership was excellent. When I emailed them about 2 possible Mazda CX9s they had them both out and ready when I arrived. I would absolutely purchase another car here.
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Aug 5, 2015
Car was not in the condition advertised, lots of dings wrecked rear bumper and quickie Armourall detail job
0 of 1 people found this review helpful.
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Jul 29, 2015
Responded quickly
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May 25, 2015
Absolutely the classiest dealer I've ever dealt with in 40 years....Jim Feinstein was honest,accomodati ons and made me feel like I mattered. Do yourself a favor and make the trip to see him. I went from Palmdale to Tustin to get the best deal I could get...Tustin Mazda is worth the effort
1 of 1 people found this review helpful.
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Apr 24, 2015
Jim Feinstein is a pleasure to work with, and is a big reason why we made the deal.
1 of 1 people found this review helpful.
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Dec 14, 2014
They said they had secured financing and did not. They overcharged me $2000 for the car and had me smog my own vehicle 11 days after I drove the car off the lot. I had to wait 3-1/2 weeks to get the registration for the car, so that I could secure other financing. When I needed something, I had to call 4 times and never received what I was promised. When they needed something from me, they called 5x per day and wanted immediate results.
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Aug 9, 2014
They were very helpful.
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Jul 13, 2013
They sold the car I inquired about while tried to secure financing. They could have told me it wasn't available and communicated more.
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Jun 26, 2013
I was told a car was for sale..! I gave my word to come in two days to purchase the vehicle and I got an email stating that the vehicle was sold..then the slick tongue salesperson had the nerve to ask would I be interested in the purchase of any other vehicle. So much for integrity, especially when I cancelled all of my affairs to be there on the day agreed upon..and came up empty handed in the end..! Very pissed off..!
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Jun 6, 2013
Purchased a vehicle I wanted.
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May 23, 2013
responded quickly picked me up from home took me to dealer got a great clean 2007 pt cruiser thanks GarGurus love your site!!!
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Jan 24, 2013
Very respomsive to my very specific inquiry - courteous and prompt.
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Jun 21, 2012
follow up was good,the car had sold,but offered others,good experiance
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Jun 7, 2012
Dishonest. Listed a car at an incorrect price. First said they would honor it. Then jacked up the interest rate. When I told them I had my own financing in place, they would no longer sell the car to me at the original price. Obviously one of those dealers who won't just be straight with you. They were going to make their profit back by gouging me on financing. Acted like it was the best rate they could get. Riiiight. When they couldn't gouge me, no deal. We might have been able to make a deal. I get it. You need to make money. I want a good deal. Let's see what profit you need to make and maybe we can still make a deal. But mislead me? Lie to me? Tell me a half truth? Try to manipulate me? Dealers like this are why most people don't especially enjoy car buying. Awful. Stay away.
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