Bob Penkhus Volvo Mazda Volkswagen

1101 Motor City Dr
Colorado Springs, CO 80905

Sales: (720) 619-2624

Service: (719) 473-4711

Today 8:00 AM - 8:00 PM
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https://static.cargurus.com/images/forsale/2018/04/18/12/25/2017_volkswagen_tiguan-pic-8186067097067373206-152x114.jpeg

2017 Volkswagen Tiguan Wolfsburg 4Motion AWD Used Cars in Colorado Springs, CO 80905

Great Deal
$3,984 BELOW
CarGurus IMV of $23,984

Price: $20,000

Mileage: 8,031

Location: Colorado Springs, CO 80905

Average time on market: 35 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Reflex Silver Metallic Description: Used 2017 Volkswagen Tiguan Wolfsburg 4Motion AWD for sale - $20,000, 8,031 miles with Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2018/04/17/19/14/2017_volvo_xc60-pic-2313368905322641673-152x114.jpeg

2017 Volvo XC60 T5 Inscription AWD Used Cars in Colorado Springs, CO 80905

Great Deal
$4,482 BELOW
CarGurus IMV of $36,482

Price: $32,000

Mileage: 16,677

Location: Colorado Springs, CO 80905

Average time on market: 43 days Certified Pre-Owned: Yes Transmission: Automatic Color: Onyx Black Metallic Description: Used 2017 Volvo XC60 T5 Inscription AWD for sale - $32,000, 16,677 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/04/17/19/14/2015_volvo_s60-pic-5795128362679287403-152x114.jpeg

2015 Volvo S60 2015.5 T5 Premier AWD Used Cars in Colorado Springs, CO 80905

Great Deal
$3,225 BELOW
CarGurus IMV of $24,725

Price: $21,500

Mileage: 9,395

Location: Colorado Springs, CO 80905

Average time on market: 32 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Seashell Metallic Description: Used 2015 Volvo S60 2015.5 T5 Premier AWD for sale - $21,500, 9,395 miles with Leather Seats, Backup Camera, Sunroof/Moonroof, Navigation System
https://static.cargurus.com/images/forsale/2018/04/17/19/14/2014_volkswagen_touareg-pic-4536889311585442652-152x114.jpeg

2014 Volkswagen Touareg Used Cars in Colorado Springs, CO 80905

Great Deal
$5,285 BELOW
CarGurus IMV of $29,285

Price: $24,000

Mileage: 20,711

Location: Colorado Springs, CO 80905

Average time on market: 39 days Certified Pre-Owned: Yes Transmission: 8-Speed Automatic Color: Black Uni Description: Used 2014 Volkswagen Touareg for sale - $24,000, 20,711 miles
https://static.cargurus.com/images/forsale/2018/04/18/09/28/2015_volkswagen_passat-pic-4049416084922185289-152x114.jpeg

2015 Volkswagen Passat TDI SEL Premium Used Cars in Colorado Springs, CO 80905

Great Deal
$3,205 BELOW
CarGurus IMV of $20,705

Price: $17,500

Mileage: 18,699

Location: Colorado Springs, CO 80905

Average time on market: 38 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Black Uni Description: Used 2015 Volkswagen Passat TDI SEL Premium for sale - $17,500, 18,699 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/04/17/19/14/2017_volvo_xc60-pic-8234659330649498233-152x114.jpeg

2017 Volvo XC60 T5 Inscription AWD Used Cars in Colorado Springs, CO 80905

Great Deal
$3,410 BELOW
CarGurus IMV of $31,410

Price: $28,000

Mileage: 39,333

Location: Colorado Springs, CO 80905

Average time on market: 43 days Certified Pre-Owned: Yes Transmission: Automatic Color: Crystal White Pearl Metallic Description: Used 2017 Volvo XC60 T5 Inscription AWD for sale - $28,000, 39,333 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/04/17/19/14/2014_bmw_x3-pic-4139996085307227361-152x114.jpeg

2014 BMW X3 xDrive28i AWD Used Cars in Colorado Springs, CO 80905

Great Deal
$3,060 BELOW
CarGurus IMV of $22,060

Price: $19,000

Mileage: 49,565

Location: Colorado Springs, CO 80905

Average time on market: 50 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Vermilion Red Metallic Description: Used 2014 BMW X3 xDrive28i AWD for sale - $19,000, 49,565 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2018/04/19/13/15/2015_volvo_s60-pic-2979490095827084013-152x114.jpeg

2015 Volvo S60 T5 Premier AWD Used Cars in Colorado Springs, CO 80905

Great Deal
$2,284 BELOW
CarGurus IMV of $21,284

Price: $19,000

Mileage: 38,004

Location: Colorado Springs, CO 80905

Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Power Blue Metallic Description: Used 2015 Volvo S60 T5 Premier AWD for sale - $19,000, 38,004 miles with Leather Seats, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2018/04/17/19/14/2014_volvo_xc70-pic-8720062982160530217-152x114.jpeg

2014 Volvo XC70 3.2 AWD Used Cars in Colorado Springs, CO 80905

Great Deal
$4,808 BELOW
CarGurus IMV of $28,808

Price: $24,000

Mileage: 28,564

Location: Colorado Springs, CO 80905

Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Description: Used 2014 Volvo XC70 3.2 AWD for sale - $24,000, 28,564 miles with Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/04/17/19/14/2013_volvo_xc60-pic-375590981977744780-152x114.jpeg

2013 Volvo XC60 Used Cars in Colorado Springs, CO 80905

Great Deal
$2,502 BELOW
CarGurus IMV of $17,502

Price: $15,000

Mileage: 77,084

Location: Colorado Springs, CO 80905

Average time on market: 38 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Black Stone Description: Used 2013 Volvo XC60 for sale - $15,000, 77,084 miles with Sunroof/Moonroof, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/04/17/19/14/2016_volkswagen_touareg-pic-4339181455712650295-152x114.jpeg

2016 Volkswagen Touareg TDI Lux Used Cars in Colorado Springs, CO 80905

Great Deal
$8,082 BELOW
CarGurus IMV of $49,582

Price: $41,500

Mileage: 7,866

Location: Colorado Springs, CO 80905

Average time on market: 49 days Certified Pre-Owned: Yes Transmission: 8-Speed Automatic Color: Deep Black Pearl Description: Used 2016 Volkswagen Touareg TDI Lux for sale - $41,500, 7,866 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/04/19/13/49/2015_volvo_xc60-pic-954935715061195370-152x114.jpeg

2015 Volvo XC60 T6 Premier Plus AWD Used Cars in Colorado Springs, CO 80905

Great Deal
$2,457 BELOW
CarGurus IMV of $31,457

Price: $29,000

Mileage: 22,896

Location: Colorado Springs, CO 80905

Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Black Stone Description: Used 2015 Volvo XC60 T6 Premier Plus AWD for sale - $29,000, 22,896 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2018/04/18/12/52/2016_volvo_xc90-pic-6198105221381050228-152x114.jpeg

2016 Volvo XC90 T6 Inscription AWD Used Cars in Colorado Springs, CO 80905

Good Deal
$5,399 BELOW
CarGurus IMV of $46,899

Price: $41,500

Mileage: 51,406

Location: Colorado Springs, CO 80905

Average time on market: 26 days Certified Pre-Owned: Yes Transmission: Automatic Color: Bright Silver Metallic Description: Used 2016 Volvo XC90 T6 Inscription AWD for sale - $41,500, 51,406 miles with Navigation System, Leather Seats, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2018/04/18/13/38/2016_volvo_xc90-pic-1631488400734947532-152x114.jpeg

2016 Volvo XC90 T6 Inscription AWD Used Cars in Colorado Springs, CO 80905

Good Deal
$5,096 BELOW
CarGurus IMV of $45,096

Price: $40,000

Mileage: 61,448

Location: Colorado Springs, CO 80905

Average time on market: 26 days Certified Pre-Owned: Yes Transmission: Automatic Color: Onyx Black Metallic Description: Used 2016 Volvo XC90 T6 Inscription AWD for sale - $40,000, 61,448 miles with Navigation System, Leather Seats, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2018/04/17/19/14/2015_volvo_v60-pic-4349600987938330520-152x114.jpeg

2015 Volvo V60 T5 Premier AWD Used Cars in Colorado Springs, CO 80905

Good Deal
$1,693 BELOW
CarGurus IMV of $21,193

Price: $19,500

Mileage: 44,988

Location: Colorado Springs, CO 80905

Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Color: Caspian Blue Metallic Description: Used 2015 Volvo V60 T5 Premier AWD for sale - $19,500, 44,988 miles with Leather Seats, Sunroof/Moonroof
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All reviewers have been verified to have contacted this dealer – Learn More
Mar 28, 2018
Bait and switch. In the midst of working out the deal the vehicle was sold out from under me. To boot, I worked through KBB for an instant cash offer on my trade, which was how I connected with them. They did not honor the KBB deal. Just an all around bad experience.
Is this review helpful? Yes | No
Mar 22, 2018
Quick response, answered all my questions. Very upfront and honest. Good overall experience with Jessica Stark.
Is this review helpful? Yes | No
Mar 18, 2018
As advertised
0 of 1 people found this review helpful.
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Mar 16, 2018
Dealer contacted me to see if I had follow up questions and arrange test drive.
1 of 1 people found this review helpful.
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Mar 14, 2018
As I was dealing with Bob Penkhus via emails alone, things came to a standstill till we can get into town and test drive. They were very polite, informative and knowledgeable. Excited to see what car we get from them.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 4, 2018
Person who contacted me was very unwilling to provide a simple health test of the vehicle, despite me being ready to immediately purchase. If the salesmen at my place of employment conducted themselves in a similar manner, nothing would ever be sold.
2 of 2 people found this review helpful.
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Jan 8, 2018
The dealership was very accommodating in showing me the car using FaceTime (a good friend helped), and answering all of my questions about the vehicle. Ultimately I decided to buy a vehicle much closer to home (I live in Michigan).
0 of 1 people found this review helpful.
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Dec 20, 2017
Robonoke
Sales staff was great!! Jordan was very helpful in getting everything we needed to drive the 9 hours to get the Z and took care of all the paperwork! Will have no issues with buying from them again!!
Is this review helpful? Yes | No
Nov 20, 2017
Very prompt
Is this review helpful? Yes | No
Nov 11, 2017
The buying experience was great. the follow up trying to get issues they said they would fix and get it through emissions is a one star. once they sell you a car which was a wonderful experience no pressure sales man was very helpful. Once you sign the papers watch out it's night and day difference
1 of 1 people found this review helpful.
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Oct 28, 2017
It was a good buying experience.
Is this review helpful? Yes | No
Oct 24, 2017
Newrecluse
Replied several times to my inquiry. I'd already decided on another car, but seemed communicative.
Is this review helpful? Yes | No
Sep 18, 2017
OkieInCO
They were quick to reply to my inquiry, and in just a matter of days I was driving a new car!
Is this review helpful? Yes | No
Sep 4, 2017
Several salespersons responded at different times to our inquiries about a vehicle which had just come in as a trade-in, had not been priced nor photographed. We had obtained the carfax on our own, which this dealer does not provide, & drove four hours to take it for a pre-purchase inspection, which it passed with flying colors. So we weren't in a great bargaining position. We were well treated throughout the process, worked with salesman Jeff Huston, settled on a price which was discounted enough from the stated price to cover the additional "dealer handling fee" and a bit more.
Is this review helpful? Yes | No
Aug 9, 2017
Never got back with me had to call multiple times to find out information about my credit app
Is this review helpful? Yes | No
Jul 20, 2017
Didn't buy this cx9 but bought another one, best car buying experience I've ever had, all our needs were met within $50 of our ideal payment and no pressure, we will buy again from Bob penkus
Is this review helpful? Yes | No
Jul 14, 2017
it was a pleasant experience. The staff was very helpful.
Is this review helpful? Yes | No
Jul 13, 2017
They responded very quickly and this was actually the vehicle I got
Is this review helpful? Yes | No
Jul 9, 2017
Great Experience, we bought this car!! Would recommend them to family and friends and would most definitely go back.
Is this review helpful? Yes | No
Jul 5, 2017
nalpakj
There's a great staff at this dealer. They got us in and out very quick and each person was helpful and pleasant to deal with.
Is this review helpful? Yes | No
Jun 26, 2017
The dealer responded very quickly, and I received at least two follow-up calls after that. The calls were very friendly and low pressure, which I appreciated. I still have not bought a car, but would definitely work with this dealership. The main issue I have is they are nearly 1,300 miles from my home, which raises my overall cost because of shipping.
Is this review helpful? Yes | No
Jun 22, 2017
Great communication and assistance( Rheanna) in finding the car I need and mostly- want! Working with my schedule to see etc.. Thanks for your assistance- very appreciated!
Is this review helpful? Yes | No
Jun 14, 2017
Adamallas
I inquired about a vehicle and the dealership was very responsive and answered all of my questions propmtly.
Is this review helpful? Yes | No
Apr 15, 2017
Contacted me immediately. I will test drive today.
0 of 2 people found this review helpful.
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Feb 24, 2017
Very prompt response and accommodating. Willing to stay past closing time, if we had wanted to.
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you so much Logan!
Jan 22, 2017
Really nice people
0 of 2 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you Jose and sharing these kind remarks and for giving us an opportunity to earn your business!
Jan 19, 2017
Very responsive to my inquiries.
0 of 2 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Hello and thank you for sharing this very valuable feedback with us.  It is so appreciated!
Jan 18, 2017
I received an email with an offer to receive additional information or schedule a test drive, but when queried regarding assessed value of vehicle we were at an impasse. We used the same tool but are assessed value determinations were off by $10K.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Good morning Vytas, we appreciate the feedback and will take a look at our appraising tools to ensure we are doing the best we can for our customers.
Dec 18, 2016
I had a very pleasant, informative and no pressure experience with Matthew at BobPenkhus dealership in Colorado Springs.
0 of 1 people found this review helpful.
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Response from current dealership owner:
Ernie, thank you for sharing your kind words and especially for your business.  Matthew is a wonderful asset to our team and I am glad your purchase experience was so great.  It is truly our goal and I appreciate you letting us know.  Sincerely, Bob Penkhus
Nov 12, 2016
Dealer responded immediately with specific answers to my questions.
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you John and Happy Holidays!  
Nov 5, 2016
paulwsmn
Although I didn't purchase this vehicle due to the price, I was very impressed with this dealerships responsiveness and willingness to help me find the right vehicle
Is this review helpful? Yes | No
Response from current dealership owner:
We appreciate your feedback Paul!
Aug 23, 2016
Bigjs2016
Great response
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you so much for your 5-Star review!  We truly appreciate it!  Sincerely, Bob Penkhus
Aug 21, 2016
The dealer followed up multiple times, respectfully, but we did not make it into this dealership.
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you Lin for the nice compliments.  We hope to be of service to you the next time you are needing a new or used vehicle.  Sincerely, Bob Penkhus
Aug 18, 2016
Got a quick response from April, set up a test drive. She set me up wit Ivan Munoz, great service from the Bob Penkhus team. Will definitely be going to Bob Penkhus for my wife's next car.
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you so much Enrique for giving us this opportunity to earn your business.  Sincerely, Bob Penkhus
Aug 1, 2016
Excellent
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you so much!
Jul 23, 2016
The salesman was good, but I don't think the dealership took me as a serious buyer. The trade in value was an insult, and they assumed I hadn't done my home work.
Is this review helpful? Yes | No
Response from current dealership owner:
Hello Chris, I appreciate you giving us the opportunity to earn your business and sorry to hear of your frustrations.  I would like the chance to help, if I can.  Please contact me at your convenience at bob@bobpenkhus360.com.  Thank you.
May 30, 2016
I had to back out on this deal because of a personal development in my life, even though it's a truck I really want, still. The only real criticism that I have is that once I had met with the sales department, and wanted to go ahead with the deal, they seemed really unconcerned about getting back in touch with me. Otherwise, it's a good dealership, with a very good reputation. I knew one of their former head salesmen and his wife. If I could, I would still go back and buy this truck from them.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you Don and I hope we can work together again in the future, when your situation has changed.  I will mention your concerns to our Sales Manager and we will continue to work on providing better service.  Sincerely.
May 17, 2016
After days of them telling me they could help me. The manager contacted me and said these exact words. That they would not help someone like me and no one else would either and that I have duragatory credit! I should stop looking and buy a old cheap car off craigslist!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Good morning William, I am very sorry to hear of the frustrating experience you had with our dealership.  I would really like to get involved and find out more specifics on who you dealt with and see what I can do to help.  Please reach out to me as soon as possible at bob@bobpenkhus360.com.  Sincerely, Bob
Apr 29, 2016
They sold it before I got there. It was ok
Is this review helpful? Yes | No
Response from current dealership owner:
Erik, I am sorry it did not work out with the vehicle you wanted but I hope we can try and earn your business again, in the future.  Thank you for sharing your thoughts and for your time.
Apr 21, 2016
The vehicle was not clean, average condition, and priced as HIGH RETAIL.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
We appreciate your feedback and I am sorry you were disappointed in the vehicle you looked at.  We are always striving to learn and improve our inventory, processes and customer service policies.  Thank you.
Read 73 old reviews
Apr 17, 2016
cheesy1
Quick response. Sold vehicle
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you for your review and for your business.  Both are truly appreciated!
Apr 6, 2016
They got right back to me about the car I was looking for
Is this review helpful? Yes | No
Response from current dealership owner:
Hello Debbi and thank you for this amazing 5-star review!
Apr 6, 2016
one call while we were out, no follow up.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Hello Rick and thank you for the feedback.  We need feedback, such as yours, so we can continue to improve our processes and provide better customer service.  Thank you again.
Apr 3, 2016
Worst customer service ever. I would avoid this dealership like the plague. They advertise cars that are not for sale. They use a bait & switch to get you in the dealership. A salesman named Steven is the worst. Young guy that was totally incompetent & dishonest!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Hello Janet, I am truly sorry your experience with our dealership was so frustrating and I would like to get involved.  Please reach out to me at bob@bobpenkhus360.com so I can better understand your situation and help, if I can.  Sincerely.
Apr 2, 2016
April was very helpful
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you Leroy!  I will pass along your compliment to April, she is such an asset to our organization.  Sincerely, Bob Penkhus
Apr 1, 2016
It was an overall disappointing process as after a 1.5 hour drive, they were not willing to do much for us. There was not a lot of attention paid to "used" car shoppers. I found the car to be represented well, but the service felt unnatural and awkward.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
I am sorry for your disappointment Amy.  We are always trying to improve and feedback, such as this, will serve to help us to just that.
Mar 30, 2016
My expericence with Scott at Bob Penkhus was superior. He worked diligently to get me into a car that I needed, addressed all of my concerns, and didn't stop until everything was taken care of. EXCELLENT!
Is this review helpful? Yes | No
Response from current dealership owner:
Wonderful news Michelle!  Scott is doing such a great job and I will personally pass your kind words along to him.  Enjoy your new car!  Sincerely, Bob Penkhus
Mar 29, 2016
wowhavs
I was contacted immediately and scheduled a test drive. Unfortunately, the car I wanted was sold before my appointment, and I was notified. They have stayed in touch since.
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you!
Mar 17, 2016
Nice interaction with sales and finance. Followed up after the visit.
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you Steven for your business and for giving us this valuable feedback.  We truly appreciate it.  Sincerely, Bob Penkhus
Mar 15, 2016
Online saleswoman Contacted me in a timely manner. Worked quickly to answer all my questions. We took a test drive with Tim but we were not ready to purchase. They recontacted us aftereards ... Information collecting but not pushy. Very pleasant experience.
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you Ardith for sharing this experience.  It sounds like all went well and that is truly our goal, to provide excellent service to every customer.  We hope to earn your business next time around.
Feb 24, 2016
After submitting a credit application I did not hear back from them, they did not answered my e-mails until I called them 3 days later and was told that the car had been sold.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Hello Seph and thank you for giving us this valuable feedback on your interactions with our sales department.  This is the only way we can get better and you taking the time to share this review with us, is appreciated.  I am very sorry your experience was not the level of customer service, we strive to provide.  Sincerely.
Feb 12, 2016
They did call back, but didn't have the ability to sell the vehicle said it was part of a recall, so they really shouldn't have had it out there.
Is this review helpful? Yes | No
Response from current dealership owner:
Marjie, I agree with your concerns and we have changed our internal processes because of this important feedback.  Thank you for taking the time to share it.
Feb 4, 2016
I have placed a down payment on a car with Bob Penkhus and for a whole week, I could not get hold of a sales person to complete the purchase transaction. When I decided not to work with this dealer anymore, I asked them to return my 500$ Deposit and it's been 10 days and no one has replied nor confirmed that the funds were returned to my Card.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Tarek, please contact me if this situation has not been cleared up.
Jan 16, 2016
Great people. Scott, David and Kaitlyn were great with Follow up.
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you Chuck!
Jan 15, 2016
Kaitlyn was very helpful but it wasn't the right car.
Is this review helpful? Yes | No
Response from current dealership owner:
Appreciate your feedback Jeff.
Jan 11, 2016
not that great car couldn't get past 30 miles ...something very wrong with it
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Erin, please let us know how we can further assist you.
Dec 22, 2015
This dealer was nice to talk to and even the owner provided his input in trying to work out a sale on a new Passat with us. Unfortunately the Passat was on a recall holding status and we could not buy it.
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you so much Warren for writing this review and letting us know about your positive experience.  We are always striving to do better and feedback is so very important.  I hope we can earn your business, down the road.
Dec 8, 2015
dealer responded asking what we are looking for and then sent us a car that was not at all what we had specified....waste of time...
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Henry, I am sorry to hear of your frustrations with our dealership processes.  Your feedback will allow us to fine tune things better.
Dec 2, 2015
Dealer was real confident about himself he kept on boasting how the dealership sells 500 cars per month no matter if I buy the truck he showed me or not. I don't think he was into giving me a deal on the truck, in which the truck was a total junk! The truck was a total mess and they still wanted a substantial price for it. Little does the overconfident seller know I kept track of that truck for 3 three months with the price dropping over the time. Then he pulls up a different truck to sway my attention to it and gives me a price on it which I felt was overpriced, I will also keep track of it thanks to CarGurus. Which they have overpriced also.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 1, 2015
Sold us this car with transmission problems never had the problems fixed with ford before putting on the lot. Now we have to go with out a vehicle we just bought for over a month wit no loner car. They are not a good dealer to use at all I wouldn't trust their cars.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 18, 2015
Corina the sales rep was outstanding.
Is this review helpful? Yes | No
Response from current dealership owner:
We appreciate your business so much!  Thank you for sharing your experience.  Sincerely, Bob Penkhus
Nov 12, 2015
Easy to work with. Worked the deal out on the phone and was in and out in an hour.
Is this review helpful? Yes | No
Nov 2, 2015
Very responsive
Is this review helpful? Yes | No
Oct 30, 2015
I only talked to a rep on the phone. He was direct as to "not waste time," but was very condescending.
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Oct 26, 2015
It was a Saturday morning, so the sales staff were swamped with potential customers. I guess I should have made an appointment. Happily, I found the car myself (a car that had caught my eye on CarGurus) with just a quick drive through the used cars section. I was delighted to find the car unlocked and I went ahead and opened the doors, folded down the seats, sat in the driver's seat, etc. Ultimately, I didn't need a salesman because it was to small for what I need.
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Oct 22, 2015
Responded to my questions and did not hound me
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Sep 13, 2015
Bob Penkhaus was amazing to work with. We will be back there for our next car for sure.
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Sep 13, 2015
This was one easy buy.....I found the whole deal in a word..sweet!
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Aug 19, 2015
Great to work with, no high pressure to purchase. Able to take the SUV we wanted on an extended test drive without any problem. Unfortunately, we did not purchase from Bob Penkhus because we went with a different model of SUV that Bob Penkhus did not have on there lot. Otherwise, I would have purchased an SUV from them. Would definitely recommend Bob Penkhus as a dealer to purchase a automobile from.
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Aug 18, 2015
Excellent
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Aug 6, 2015
Was contacted by Amanda immediately. She said the car we were looking at was still available and we could come by anytime to take a look. We actually had asked about 2 cars and both were still on the lot. Our salesperson was Ernesto Hernandez. He was very nice and personable. He showed us both cars we were interested in and did not try to show us something else or upsell us into a car we could not afford. The price on the car was a "no haggle" price and we were happy not to haggle. We bought the Red Ford Fusion and we love it. Thanks Ernesto for helping us!!
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Jul 11, 2015
Mike H: Very helpful, no pressure, experienced salesman. Nice to work with him.
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May 19, 2015
They had a infiniti g37x that i was interested in. They car itself was not cleaned properly, paint needed buffing and paint work, interior tears, rips. Rims damaged. Headliner was black from dirt, supposed to be tan. It drove amazing so i was willing to over look the bad quality of detailing. So moving on, I explained to them not to finance me through ent or security service. What do they do? Try to finance me through ent and security service. They also use auto trader to determine the worth of your car. Which is bull. Nada says my car is worth 8 grand (nada is the most commonly used dealship trade in value assessment). They tried to offer me 5 grand. That would put me in the hole by 3+grand. Red flag. Although i loved the car, and their matience plan is great, i still did not appreciate them not listening to me as a customer. I had to wait long periods of time to get answers. It was almost impossible to speak to any finance manager, instead they use the middle man tactic where the salesman is forced to go back and forth. Being in the dealership business myself, you can have a deal done in a half hour. If they make you wait longer, its a tactic to make you inpatient and agree to anything. I waited 3 hours. I had always heard bad things about bob penkus. And now i understand why.. I left and will not come back!
1 of 1 people found this review helpful.
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May 9, 2015
Contacted, eager to help and worked with us to get a goo price.
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May 6, 2015
I went to the lot but no one ever came out to see what I wanted.
1 of 1 people found this review helpful.
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May 4, 2015
This dealer is top-notch. Great team. Excellent warranty. Courteous staff.
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Apr 21, 2015
Responded in a timely manner, but didn't answer any questions on pricing. it was more high pressure to get me into the dealership, and not about answering my actual questions.
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Apr 13, 2015
Very responsive to my request for information
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Mar 22, 2015
Very good, responded back and continue to look for me.
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Mar 7, 2015
Great staff super helpful even after learning I was only shopping and not ready to buy
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Feb 7, 2015
Car was in horrible condition. Salesman couldn't find the second car.
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Sep 12, 2014
our experience with this dealership was great. Our salesman Paul Blessing was wonderful, we would defenitley shop there again.
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Aug 23, 2014
Made an appointment showed up 30 minutes early and they sold car 10 minutes before... I know nature of the business however they emailed instead of calling. We drove an hour to get there! So nobody buys just one.. how about none we bought elsewhere
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Aug 17, 2014
Great service. Reasonable price.
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Aug 12, 2014
gstarnes4
Had a great experience with this dealership. Ethan Blohm was my salesman and he was great. Not pushy at all and worked out a great deal for me. Next car I buy I will definitely go back. Thanks Ethan!!!
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Aug 4, 2014
Salesman was trying to help up to 3 customers at once. I did not get the personal service I normally get when buying a vehicle. The car was what I wanted, but will not go back to them after the service I got. My contact was with one salesman, then passed onto another who was trying to help too many people.
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Jul 26, 2014
good communication
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Jul 20, 2014
bmull
Was a good experience bought my acura RSX for a great price they made the experience even though it was busy he made sure we were taken care of
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Jun 26, 2014
When i went to look at the car, I was very disappointed . Plus no one came out to assist me.
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Jun 11, 2014
They were terrible. Rude and lied about prices and DID NOT mention that the car had hail damage. Just a terrible dealer. I drove from denver based on lies and faulse hope - they ran my credit over the phone to give me a good monthly payment and when I got down there it was a whole other story, they didn't even run my credit. Not worth the drive!
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Jun 7, 2014
they were pleasant can't rate my fault. didn't follow through
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Jun 4, 2014
Lied . not helpful at all. Typical "salesman" attitude.disappointing
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Jun 1, 2014
Misrepresented the actual miles on car - even on the car's paperwork. When confronted about it, they said "oops" and didn't offer any kind of flexibility on the offer or any perk. They gave us our money back and showed us the door. Poor customer service and inaccurate advertising.
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May 27, 2014
We shopped online for the best deal, found it at Bob Penkhus. Out sales consultant, Robert, was knowledgeable , efficient and courteous. Will do business here again.
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May 22, 2014
Drove down to Colorado Spring to look at the Tahoe they had listed for sale. Parker right in front of the building with the sales- person watch us right out the window. Because it was a little cold and windy, the sales-person never walked outside to talk with us. We were the only customers walking around the lot, no one ever talked with us...We left after about 15 minutes..hope the sale- person enjoy his cup of coffee.. we purchased a Tahoe from another dealer
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Apr 20, 2014
Nice folks
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Apr 11, 2014
My husband amd I drove to Co. SPGS from North Denver. He had an appointment with Bill or Bob for a test drive. Once we got there he said he had bad news... he folowed to say that the vehicle we drove to see had been sold 5 minutes ago. I was pretty disappointend since he had schedule the appointment and the sales guys didnt bother to call us and let us know. Spoke with the manager, but neither the sales guy or the manager simmed to care.
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Mar 31, 2014
Nothing pushy about this dealership, really a great car buying experience
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Mar 4, 2014
Good
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Mar 2, 2014
They have beat up cars and say they can only come down maybe a hundred dollars on their cars, and they don't do any price negotiations. Horrible service
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Feb 28, 2014
Though I did not but the fact that I didn't feel pressured will make me consider sind business with this dealer, and in particular, with the associate I dealt with in the future.
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Feb 17, 2014
I bought a used 2012 Nissan Altima from this dealership and the employees were great and helped take care of me. This was the first car I bought so they were really patient when I was taking my time to make decisions.
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Feb 1, 2014
requested response by email, dealer called phone number several times while we were out of town, bought car elsewhere.
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Jan 6, 2014
Had a deal on the table with them and they turned around and sold the car after telling me that they were going to sell it to me! Will not recommend this dealership to anyone. Beware of this place!!!
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Dec 22, 2013
Great smooth buying experience!! I recommend that you at least look at these guys before making your decision. I have purchased a few vehicles in my time and never have I spent less time getting the deal done. A+++
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Aug 27, 2013
The Toyota Tacoma had a lift and over-sized tires, but it was not posted on the ad. We drove over two hours to find out the tires were rubbing on the suspension. Not as advertised.
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Apr 22, 2013
Great experience. Lived in Oklahoma and they met me halfway to trade cars. Internet salesman was great. I will buy again from them.
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Feb 4, 2013
Bad information to get you in the door. Bait and switch marketing techniques. Did not return phone calls.
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Dec 22, 2012
Paul was very helpful and not pushy. The deal they offered was excellent. We would do business with them again.
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May 29, 2012
mburcaw
Very attentive and accomodating.
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Feb 11, 2012
good, bought the car
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Jan 30, 2012
I wasted a day going to check out the Suburban here. I came ready to buy from what I had seen on the internet and what Mitch had told me on the phone. When I arrived to look at it, part of the rear bumper was lying inside the vehicle, the after market wiring(not informed about it) affected the DVD and we couldn't get it to work, There were other issues and I was very disapointed.
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Jan 10, 2012
So far, and we haven't made a purchase yet, Bob Penkhus has been amazing- very thorough without being pushy, very informational and we look forward to working with them. We live 3 hours from the Springs but Keith has been great with emails and phone calls.
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