Mike Maroone Chevrolet VW North

GM Certified Internet Dealer, GM Certified Used Vehicles

1570 Automall Loop
Colorado Springs, CO 80920

Sales: (719) 239-5301

Service: (719) 285-4124

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All reviewers have been verified to have contacted this dealer – Learn More
Nov 26, 2017
Very quick response, answered all my questions, very good dealer
Is this review helpful? Yes | No
Nov 26, 2017
Mindy was very helpful. I explained my situation to her and she made everything happen so I was able to purchase the vehicle! Appreciate all that was done to work the deal!
Is this review helpful? Yes | No
Nov 18, 2017
Laar
The car I was shown had a fairly large area of cosmetic damage on the passenger side that was not mentioned in the ad. When I pointed it out, I was made to feel stupid. The sales person said it wouldn't affect the drivability. I said I understand but that I didn't want to spend money on a car--albeit, used--that didn't feel and look great. I probably wouldn't go back here as I continue my search.
Is this review helpful? Yes | No
Nov 13, 2017
Very good. Prompt and responsive communication. Forthcoming with detail information about the vehicle I was buying. No pressure sale process.
Is this review helpful? Yes | No
Nov 2, 2017
Just a phone call letting me know that the car was no longer with them . They were very prompt about replying. Overall great service
Is this review helpful? Yes | No
Oct 31, 2017
Swoody14
Didn’t have the vehicle they said they had and tried upsellibg me into something that was way out of my price range, then when they knew I wasn’t biting tried selling my junk from the auction for way over what it was worth.
Is this review helpful? Yes | No
Oct 13, 2017
Quick responses, decided to go with a different dealership.
Is this review helpful? Yes | No
Sep 25, 2017
Mike responded to my quairy thought not till I responded twice to there add not sure but that but then Mike answered my questions quick and I would have gone to look at there crv but found out it is a standard,no good for the wife.Still looking yes I would use Mike I the future
Is this review helpful? Yes | No
Sep 4, 2017
looknomore
Dealer responded that vehicle had sold and offered alternatives.
Is this review helpful? Yes | No
Aug 8, 2017
I did not end up purchasing a vehicle from this dealership because I found something I liked better. However, my experience up to that point was the best I have had to date. Absolutely no pressure to make a deal or come in and talk about it. I compare it to a private dealers transaction. You are given the opportunity to inspect and drive the vehicle and then no pressure. Clearly they want you in the vehicle you want to be in.
Is this review helpful? Yes | No
Jul 28, 2017
Jerome the sales person was very good. Not pushy at all like most. My only complaint is the financing office. I did feel pressure to sign up for extra coverage. I ended up signing up for extra coverage specifically for scratches, and then when I got home and read the fine print, i found out scratches aren't covered so pretty disappointed in that. Guess I should have asked for the fine print beforehand but they should also provide that before signing.
1 of 1 people found this review helpful.
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Jul 20, 2017
Positive
Is this review helpful? Yes | No
Jul 3, 2017
Great sales woman named Tori . She is a very hard worker who will get you a great deal
Is this review helpful? Yes | No
Jun 29, 2017
5Dave3
The truck listed was not available but they honored the discount on two other trucks they advertised and was even cheaper than the listing. I bought one of them. People very friendly and seemingly honest with no pressure selling except in pushing there long term maintenance contract. My salesperson Corrine was great.
1 of 1 people found this review helpful.
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Jun 23, 2017
Szech
Car was advertised as a hybred and after driving 40 minutes to get there found out it was not a hybred.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
May 6, 2017
AWESOME experience with dealership via emails w/sales staff.
Is this review helpful? Yes | No
Apr 4, 2017
Excellent service
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 27, 2017
Called for a car was told car was still there and was told I would be contacted if car sold. Arrived at dealer turns out someone took the car for a spin and sold. Drove 1hr for nothing.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 26, 2017
So I contacted this dealer about a 2009 cadillac as soon as it was posted, so the price wasnt available yet. It was higher than my planned budget, so they asked if I would try some 2017 vehicles that would end up at the same monthly price. I ended up coming home with a 2017 vw passat. They tried very hard to get me in a car hat I wouldnt have to worry about anymore. They genuinely tried and we all won.
Is this review helpful? Yes | No
Feb 22, 2017
Responded rather promptly.
Is this review helpful? Yes | No
Feb 9, 2017
Home2_cars
Very responsive to my requirements of my search. While I did not end up buying from them I found them to be very professional.
Is this review helpful? Yes | No
Feb 3, 2017
Inquired about this vehicle. Sales rep was extremely friendly and informative!!
Is this review helpful? Yes | No
Jan 12, 2017
Very professional organization. The vehicle I wanted was sold but they are looking for more options.
Is this review helpful? Yes | No
Jan 10, 2017
I got marketing emails after purchasing the vehicle, which was weird and didn't make me feel too special. Also, the finance guy was a grouch. Mindy, the sales person was awesome and extremely helpful!
Is this review helpful? Yes | No
Nov 15, 2016
No problems, people were friendly, follow up calls were great
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 14, 2016
I contacted this dealer wanting to know about specific items concerning this vehicle, their only concern was when I could stop into the dealership!
Is this review helpful? Yes | No
Oct 10, 2016
currently in negotiation
Is this review helpful? Yes | No
Sep 10, 2016
I've talked to them and told them it is probably not what I'm looking for. The dealer themselves were fine.
Is this review helpful? Yes | No
Aug 26, 2016
godzila
Great very professional. Tori is an excellent person always wiling to help.
Is this review helpful? Yes | No
Aug 11, 2016
Mmega
Great people, great place
Is this review helpful? Yes | No
Aug 4, 2016
JMcP
Sam & Joan were very responsive & helpful!
Is this review helpful? Yes | No
Apr 23, 2016
was good
Is this review helpful? Yes | No
Apr 8, 2016
Very awesome experience. Didn't feel pressured or obligated to buy at all. Got the perfect car.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Apr 5, 2016
Wonderful, Johnny was fabulous!
Is this review helpful? Yes | No
Apr 3, 2016
I was impressed with them.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 9, 2016
Car sold before I could take a test drive, but customer service seemed good.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 4, 2016
No real complaints. They treated me professionally and I purchased the R/T from them. It would have been nice to get two sets of real keys.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Mike Maroone Chevrolet VW North:

Trevor, it is actually our policy that all customers get two sets of keys. If you can provide me your first name, last name and possibly an email or home phone to look up your deal, I will get you that second set. Please email me back at info@alserracolorado.com.
Jan 31, 2016
We are playing email tag at this moment....lol. Good dealership. Was sold a S.u.v. as a teenager, years ago. That's why I'm back.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 15, 2015
Was contacted promptly. The ad that caught my attention showed on cargurus a asking price of $9999. A week later when searching the dealers site it showed a asking price of $16,988. was told it was having computer work done then that it was getting a new motor . Sooo trickery or mishap and misunderstanding . i wont be buying from them
Is this review helpful? Yes | No

Response from Mike Maroone Chevrolet VW North:

RJ, sorry to hear about the miscommunication. That vehicle was priced very low with a blown engine because at the time we actually had people interested in it. When it would not move we replaced it and yes did mark it up based on that and the market value of the car at that time. What is disappointing is that someone was not very clear with you if you spoke to someone or read the online description. We will make sure in the future to check all online descriptions.
Read 20 old reviews
Nov 26, 2015
Great
Is this review helpful? Yes | No
Nov 8, 2015
Good job
Is this review helpful? Yes | No
Oct 9, 2015
They response was quick and really nice ppl
Is this review helpful? Yes | No
Oct 9, 2015
Don't use your daily email address with this dealership. Even after explaining I got a car elsewhere, I get 2-3 emails daily.
Is this review helpful? Yes | No

Response from Mike Maroone Chevrolet VW North:

If you email me I will make sure I will remove your email address from all systems. Send it to webmaster@alserracolorado.com.
Sep 15, 2015
Isbell
Had some email traffic with their internet sales rep. The color on the listing was incorrect (Dark grey vs Black) and this was confirmed by the sales rep and a visit to the dealer. A little disappointed as we strolled thru the used car lot to find the car - and NO SALES REP came out to speak with us.
Is this review helpful? Yes | No
Aug 30, 2015
Quick response
Is this review helpful? Yes | No
Aug 7, 2015
Excellent and rapid service. Angie was super!
Is this review helpful? Yes | No
Jul 15, 2015
Great car great service! Ask for Pat Bains!
Is this review helpful? Yes | No
Mar 31, 2015
Honest and trustworthy
Is this review helpful? Yes | No
Feb 17, 2015
Ended up buying a passat tdi. It was the same year and price as the jetta tdi
Is this review helpful? Yes | No
Oct 26, 2014
Great service. Exteamly satisfied with my experience. Bought the vehicle.
Is this review helpful? Yes | No
Sep 16, 2014
They didn't have the keys to the car
Is this review helpful? Yes | No
Aug 24, 2014
They've been really good
Is this review helpful? Yes | No
Jun 12, 2014
Although I did not buy a car from them as they had a rear wheel drive car, they were still helpful and quick to respond.
Is this review helpful? Yes | No
Jul 15, 2013
I heard back by email from someone a few times but she kept telling me that someone else was looking into this car for me & would be in touch.
Is this review helpful? Yes | No
Feb 17, 2013
Vehicle was claimed to be sold yet they continue advertising it!! Hmmmmmm bait n switch?
Is this review helpful? Yes | No
Aug 10, 2012
I was contacted very quickly as to my inquiry about buying a Tundra. Great customer service.
Is this review helpful? Yes | No
Mar 19, 2012
No email response was returned by dealership
Is this review helpful? Yes | No
Mar 8, 2012
Everyone with whom I was and continue to be involved at the dealership is professional, friendly and very helpful
Is this review helpful? Yes | No
Jan 19, 2012
Purchased a 2009 Cadillac. I would not purchase from this dealer again. Word is not honerable. Very poor experience. Promises not kept.
Is this review helpful? Yes | No

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