John Elway Chevrolet

Would rate zero if i could. This dealership screwed me over the second I started working with them. I'm out of state (UT) so I put some cash down on the car to reserve it until I could look at it. The dealer said it would be fine, that the money would be enough to reserve it for a week. They then started asking for more money or threatened to send it to auction. I refused because I hadn't seen the car yet and the amount I already put down was supposed to be enough to reserve it. The day before I was going to take the trip to CO, they took the car off their website. I had to get in touch with them to see if this car was still available. They told me no, and that they sent it to auction. So they completely reneged on the agreement, one day before I was going to look at it. Then after complaining, the manager got in touch with me and said they could get the car back and sell it to me at a discount for all the hassle. I left for CO immediately after this conversation with the expectation that they'd have the car at the dealership for me the next day. After a 9 hour drive and arriving in CO at 3am, the next morning I get a call that the car had been sold already the night before. Again reneged on the agreement. I drove 9 hours for no reason. They could have gotten in touch with me that night so I didn't waste a trip (gas, and food money). I would never work with these shady people. Their word is clearly hallow. I don't believe for a second that they had arranged to get the car to me, they just told me that to get me off their backs that day. This dealer is horrible.

Sent me 5 emails and called me 3 times and also text me same day I inquired. I wanted a response but damn. Blew me up trying to contact me with 3 different people. I was overwhelmed and decided to go elsewhere.

Even though they didn't have the truck I wanted they were excellent to talk to on the phone and willing to help with anything and answe my questions.

Helpful

Responded right away and answered all of my questions. Unfortunately the car was way overpriced so I decided to buy elsewhere

Had a great experience purchasing my new car from John Elway Chevrolet. Justin A did a great job showing me numbers and breaking down sales tax. I will definitely be recommending my friends and family who are going to be purchasing cars in the future to go to John Elway Chevrolet. No haggle no pressure showed me Carfax history and answered all my questions. A great car buying experience.

My husband and I called about the Yukon and they said it was still available so we drove down there. When we arrived we were told it was sold that morning to someone out of state. The manager tried to give us a song and dance about it. We wasted our time, gas, etc for nothing. We are finding that dealers are doing this to get you to come to their lots so they can sell you something else. Very unethical.

Bad. Wasted half a day. Asked if car had any problems before taking it to my mechanic. Was told "no, that it went through a thorough check by their service department when it first came in." But here's what my mechanic found and pointed out to me - entire undercarriage was rusted and someone had tried to disguise it by spray painting over the rust with black paint, brakes had been replaced after only 23k miles (probably rusted as well), portion of engine block visible under hood had been painted, muffler was damaged. There was more but I'll stop here. I spoke with their "Guest Experience Representative" contacted me after the test drive. (Note: she was quite nice). I relayed all of the above to her. She said she would let the Sales Manager know, I offered to speak with whomever that is. [insert sound of crickets here]

Got back to me the same night to bad the truck had already sold

Personnel were very up-front with me and very informative as to the condition of vehicle. Also were very honest about what happened to the vehicle before I arrived (was sold beforehand).

After my original inquiry, several people responded to me. Unfortunately, the vehicle in question was sold before I could test drive it. However it was a pleasant experience dealing with them.

They were very annoying. I found out the car that I was interested in wasnt AWD/4WD so they sent me other options & to let them know if any of them worked for me. None of the options were in my price range. Then multiple agents kept callig me and emailing me. I wad never working with just one and it seemed as though they didnt talk to each other so I was constantly repeating what I wanted. The last call broke the camels back. Again I repeated my needs and this agent seemed to not listen at all. I told her I was without a vehicle & living in the mountains. She proceeded to ask "so can I set up a time for you to come in & talk to an agent today or tomorrow?" No! It was 6:30 at night and it was blizzarding in the mountains & I had no way down there. It was like she was reading off of a script and not listening. I will never buy from this dealership! Their internal operation is clearly disorganized with no care of what the consumer wants.

Dealer responded, only wanted to sell cars that had been sitting in inventory and were not selling. Did not listen to my vehicle requirements.

Great

Didn't really listen to what I was looking for, (used vehicle). Kept on trying to push other (new & expensive) vehicles on me, that were out of my price range, like I told the rep 3 times....made the experience awkward. I made a purchase at another dealership.

Several people contacted us. Car was sold before we could view it. They did not appear to understand the used car specs we wanted, or just didn't have any more like this.

Great dealer, low pressure salesman. Had a great experience.

We had an appointment for one car but when we were there, they already sold that car. They should have told us if they sold the car. So that we weren't there. just waster of our time and energy!!!

It was a great experience but I felt like we had to wait too long to meet with the financial consultant. It was a great experience but the wait time was crazy. I know it was a holiday and very busy though.

Good response time

Good experience. Price came down and trade went up in value. Everything went well during a busy afternoon for them. I bought the STX. Want to thank Dakotah and Tim

When I spoke to the lady from John Elway she wouldn't answer any of my questions such as do you have a Subaru Outback she just asking questions like how many miles do you want blah blah blah I finally hung up

Car available and ready for test drive when promised. Struck a deal same day and drove home that night.

Too many calls. I am just looking for now

Not pushy. Helpful. Responsive.

Great experience, very friendly and helpful. A+

They promise one price over the phone, and when we arrived, it was different price. Horrible experience.

Brian Jones let me know the car was gone. Then asked what I was looking for. Found one immediately and he was very thoughtful, prompt and responsive to all my emails, questions! Brian is very impressive.

Im sure the car was perfect. Alittle too much, but the best price in town. Also had other cars that were well below market. Just found another car that was perfect. Thanks tho

Was contacted twice. I needed to know if the F150 truck bed was extended or short bed. Neither person knew the answer and never called me back, so I bought a truck from another dealer.

Great customer service, I would definitely recommend it to anyone.

Outstanding service.

Great saleswoman I worked with.

Very easy to work with and our salesman Dakota Gallardo was great!

Mike was great to deal with , got a very fair price. We'll see about after the sale.

They responded to my inquiry but the AWD unit I was looking for had already sold.

Graet Price Awsome car