John Elway Chevrolet

5200 South Broadway
Englewood, CO 80113

http://www.johnelwaychevrolet.com

Sales: (720) 410-6192

Service: (720) 259-0392

Today 8:30am - 8:00pm

(Closed Now)

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Sales Reviews (39)

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Guru9P7WB

Jul 27, 2017

Sent me 5 emails and called me 3 times and also text me same day I inquired. I wanted a response but damn. Blew me up trying to contact me with 3 different people. I was overwhelmed and decided to go elsewhere.

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Samantha

Jul 18, 2017

Even though they didn't have the truck I wanted they were excellent to talk to on the phone and willing to help with anything and answe my questions.

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Colleen

Jul 11, 2017

Helpful

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Response from John Elway Chevrolet:

Colleen - we are happy to hear that you felt our team was helpful.
The Elway Team

Sashah59

May 14, 2017

Responded right away and answered all of my questions. Unfortunately the car was way overpriced so I decided to buy elsewhere

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Response from John Elway Chevrolet:

Sashah59 - thank you for the opportunity to try and earn your business. We are sorry to hear that you felt our pricing was to high. We pride ourselves on having the best market price on every unit. We search local, state and national websites when pricing our units. We do hope you enjoy the vehicle you did find.
The Elway Team

Damion

May 7, 2017

Had a great experience purchasing my new car from John Elway Chevrolet. Justin A did a great job showing me numbers and breaking down sales tax. I will definitely be recommending my friends and family who are going to be purchasing cars in the future to go to John Elway Chevrolet. No haggle no pressure showed me Carfax history and answered all my questions. A great car buying experience.

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Response from John Elway Chevrolet:

Damion - We are happy to hear that Justin took great care of you during your purchase. Our menu based pricing is great in dealing the price, taxes and any additional warranties you might want to purchase. We hope you are enjoying your new car.
The Elway Team

GuruC1T5

Apr 20, 2017

My husband and I called about the Yukon and they said it was still available so we drove down there. When we arrived we were told it was sold that morning to someone out of state. The manager tried to give us a song and dance about it. We wasted our time, gas, etc for nothing. We are finding that dealers are doing this to get you to come to their lots so they can sell you something else. Very unethical.

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Response from John Elway Chevrolet:

We are sorry to hear about your experience. We do our very best to respect our customers time as we understand how valuable it is. We are not able to hold a vehicle if another guest wants to purchase. We have on occasion taking non refundable deposits but that is not always well received. We do understand your frustration and are sorry for the inconvenience.
The Elway Team

Rob

Mar 6, 2017

Bad. Wasted half a day. Asked if car had any problems before taking it to my mechanic. Was told "no, that it went through a thorough check by their service department when it first came in." But here's what my mechanic found and pointed out to me - entire undercarriage was rusted and someone had tried to disguise it by spray painting over the rust with black paint, brakes had been replaced after only 23k miles (probably rusted as well), portion of engine block visible under hood had been painted, muffler was damaged. There was more but I'll stop here. I spoke with their "Guest Experience Representative" contacted me after the test drive. (Note: she was quite nice). I relayed all of the above to her. She said she would let the Sales Manager know, I offered to speak with whomever that is. [insert sound of crickets here]

3 of 3 people found this review helpful.

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Response from John Elway Chevrolet:

Rob - we apologize for any inconvenience this issue might have caused. Thank you for bringing it to our attention and we will address it with our service team and used vehicle mechanics.
The Elway Team

Ron

Feb 24, 2017

Got back to me the same night to bad the truck had already sold

Is this review helpful? Yes | No

Response from John Elway Chevrolet:

Ron - we are happy to hear that our team responded in a timely manner. We are sorry the truck you were looking at was sold.
The Elway Team

Jeremiah

Feb 1, 2017

Personnel were very up-front with me and very informative as to the condition of vehicle. Also were very honest about what happened to the vehicle before I arrived (was sold beforehand).

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Response from John Elway Chevrolet:

Jeremiah - We strive to provide all the information we can on every vehicle. We want everyone to make an informed decision with it comes to their car purchase. We hope you were able to find what you were looking for.
The Elway Team

butch

Feb 1, 2017

After my original inquiry, several people responded to me. Unfortunately, the vehicle in question was sold before I could test drive it. However it was a pleasant experience dealing with them.

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Response from John Elway Chevrolet:

Butch - We are sorry to hear the vehicle was sold. We wish you luck on your search.
The Elway Team

Rebecca

Jan 13, 2017

They were very annoying. I found out the car that I was interested in wasnt AWD/4WD so they sent me other options & to let them know if any of them worked for me. None of the options were in my price range. Then multiple agents kept callig me and emailing me. I wad never working with just one and it seemed as though they didnt talk to each other so I was constantly repeating what I wanted. The last call broke the camels back. Again I repeated my needs and this agent seemed to not listen at all. I told her I was without a vehicle & living in the mountains. She proceeded to ask "so can I set up a time for you to come in & talk to an agent today or tomorrow?" No! It was 6:30 at night and it was blizzarding in the mountains & I had no way down there. It was like she was reading off of a script and not listening. I will never buy from this dealership! Their internal operation is clearly disorganized with no care of what the consumer wants.

1 of 1 people found this review helpful.

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Response from John Elway Chevrolet:

Rebecca - thank you for bringing this to our attention. We will review our follow-up process with our team.
The Elway Team

Heidi

Nov 13, 2016

Dealer responded, only wanted to sell cars that had been sitting in inventory and were not selling. Did not listen to my vehicle requirements.

1 of 2 people found this review helpful.

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Jospin

Nov 13, 2016

Great

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Frank

Nov 5, 2016

Didn't really listen to what I was looking for, (used vehicle). Kept on trying to push other (new & expensive) vehicles on me, that were out of my price range, like I told the rep 3 times....made the experience awkward. I made a purchase at another dealership.

2 of 2 people found this review helpful.

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James

Oct 30, 2016

Several people contacted us. Car was sold before we could view it. They did not appear to understand the used car specs we wanted, or just didn't have any more like this.

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Jim

Aug 30, 2016

Great dealer, low pressure salesman. Had a great experience.

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Young

Jul 11, 2016

We had an appointment for one car but when we were there, they already sold that car. They should have told us if they sold the car. So that we weren't there. just waster of our time and energy!!!

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April

Jul 10, 2016

It was a great experience but I felt like we had to wait too long to meet with the financial consultant. It was a great experience but the wait time was crazy. I know it was a holiday and very busy though.

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Doug

Jul 8, 2016

Good response time

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Karl

Jul 3, 2016

Good experience. Price came down and trade went up in value. Everything went well during a busy afternoon for them. I bought the STX. Want to thank Dakotah and Tim

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Albert

Jul 2, 2016

When I spoke to the lady from John Elway she wouldn't answer any of my questions such as do you have a Subaru Outback she just asking questions like how many miles do you want blah blah blah I finally hung up

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Michael

May 3, 2016

Car available and ready for test drive when promised. Struck a deal same day and drove home that night.

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Joe

Apr 28, 2016

Too many calls. I am just looking for now

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Skifanatic565

Mar 27, 2016

Not pushy. Helpful. Responsive.

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JeanPierre

Mar 26, 2016

Great experience, very friendly and helpful. A+

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Jasmin

Mar 23, 2016

They promise one price over the phone, and when we arrived, it was different price. Horrible experience.

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Carol

Mar 23, 2016

Brian Jones let me know the car was gone. Then asked what I was looking for. Found one immediately and he was very thoughtful, prompt and responsive to all my emails, questions! Brian is very impressive.

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Louis

Mar 17, 2016

Im sure the car was perfect. Alittle too much, but the best price in town. Also had other cars that were well below market. Just found another car that was perfect. Thanks tho

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Bill

Mar 8, 2016

Was contacted twice. I needed to know if the F150 truck bed was extended or short bed. Neither person knew the answer and never called me back, so I bought a truck from another dealer.

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Cesar

Feb 13, 2016

Great customer service, I would definitely recommend it to anyone.

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Kurt

Feb 8, 2016

Outstanding service.

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Justin

Jan 25, 2016

Great saleswoman I worked with.

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Ken

Jan 22, 2016

Very easy to work with and our salesman Dakota Gallardo was great!

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cwenninger

Dec 31, 2015

Mike was great to deal with , got a very fair price. We'll see about after the sale.

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Rian

Dec 16, 2015

They responded to my inquiry but the AWD unit I was looking for had already sold.

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Marty

Oct 28, 2015

Graet Price Awsome car

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Glenn

Oct 11, 2015

Bait and switch. After some email conversations I thought I had a good deal and went down to see the vehicle in person. I was taken to a different, older version of the vehicle to drive. The salesperson acted very surprised I was interested in the other vehicle - it had sold last week. I pointed out that it was still on their website and it was from that page I had contacted them. (It took another 4 days before the newer, sold vehicle was removed from their website) Perhaps the greatest irony here is that I ended up buying a vehicle very similar to the one I was shown, but at a different dealership. Note that even though I completed the paperwork late Friday night, Saturday morning the vehicle wasn't advertised on their website.

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Axel

Sep 21, 2015

There car was sold by the time I got to go there but the staff was friendly and courteous!

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Melissa

Sep 19, 2015

The experience was great..Justin was very helpful and informative.

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Read 21 old reviews

Anna

Aug 17, 2015

Absolutely awful organization and zero professionalism. I was called to set up an appointment to test drive a specific Camaro I was interested in. Drove over an hour and a half to get to the dealership, the rep with whom I had the appointment was nowhere to be found, the replacement rep who came to assist me was less than polite, and in the end informed me the car I came to test drive had been sold two weeks prior. No other convertible Camaros were on the lot. Neither the rep nor the reception desk apologized for having me drive so far away for a car already sold. 3 hours later I arrived back home, only to have another rep call me to set up an appt to test the very same car I'd gone down to test drive! When I told the rep the car had sold, he had no idea! And when I questioned why he wouldn't check their inventory to make sure the car was still available, he hung up on me! Absolutely flabbergasted at the poor quality of service - and you can be certain I won't be buying my Camaro from John Elway Cheverolet.

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Mary

Aug 17, 2015

Did not do a follow up or try to find something comparable

1 of 1 people found this review helpful.

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john

Jul 18, 2015

Good

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Jun 19, 2015

I keep getting spam email from them!

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cornisha

Mar 15, 2015

First i gave back a car because it was in service. But the general manager purchased a car just for me.wondfull staff

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Jim

Oct 31, 2014

Very good. They Kept me informed of all postings. Thank you Jim

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mother of 3

Aug 13, 2014

All talk and no help. Empty promises galore and don't return calls. Don't care about the customer and how their lies affect them. Will Make you jump through hoops for nothing. Complete waste of time!

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junior

Jul 18, 2014

Great

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chris

Jul 16, 2014

Would not confirm if car had hail damage or not. Frustrating

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MichelleCain

Jul 1, 2014

They were incredibly nice and honest. They did not make me feel pressured at all. I did get a better deal on a car elsewhere, but I would recommend paying a visit to these guys!

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Allison

Jun 8, 2014

Appreciated the strong follow up without them being pushy.

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Jean

May 26, 2014

Great, honest service.

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Mel

May 1, 2014

The car required multiple repairs of which the management refused to perform and declined to come down on price. Salesmen were mostly stonefaced to any question asked of them. Classic used car sale experience. I will never return.

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Darrell

Mar 16, 2014

On top of their game

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Ryan

Feb 24, 2014

Decent response time.

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Bill

Feb 15, 2014

Kevin was a soft-sell person. The staff was very courteous and efficient. I like my vehicle.

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Jim

Feb 9, 2014

Great dealer. Not so great car.

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Chris

Nov 22, 2013

Sales staff wasn't customer service oriented. Bart, our sales rep needed a cigarette so bad he had to smoke in front of us after our test drive. We made an appointment to drive the vehicle and it was still dirty throughout. I don't have enough room to write all the things that went wrong with our experience. We ended up buying our vehicle from John Elway Jeep Ram in Greeley. Thanks to that dealership for restoring my faith in the Elway brand. The Chevy dealership needs to get some training from Greeley (of all places). If you want a great experience, make the drive to Greeley. They will treat you like you are really going to make one of the biggest purchases of your life.

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Becki

Sep 10, 2013

Kevin was brilliant - responsive and extremely knowledgeable! Kevin is not your typical car salesmen - he was thorough, timely, helpful and all around good character - the kind of person you want to deal with for an overall FANTASTIC car-buying experience.

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lspadafora

Jun 29, 2013

Dealer responded immediately

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Tony

Feb 3, 2012

Fantastic experience. No pressure, questions answered immediately and all conversations were pleasant and polite. I purchased the Silverado over the internet from them and they handled it perfectly. Highly recommend John Elway Chevrolet.

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