Baxter Ford South

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Internet Approved, Blue Oval Certified, Quality Checked

9203 S 145th St, Omaha, NE 68138
Map & Directions

Sales: (402) 896-6000

Service: (402) 896-6000

Closed Today (Sun)
show business hours
Jan 14, 2017
peteovegas
Excellent customer service. Friendly staff. They are moving to a new building just one exit west on I-80 from the coffee pot. I highly recomend this Ford dealer.
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Jan 12, 2017
They answered my questions & asked if they could assist any further in my search for my vehicle
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Jan 10, 2017
Philmorin
great
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Nov 22, 2016
clthack911
I will never recommend this dealership to anyone. I was rushed into the sale. This dealership falsely said that the car that they allowed me to put money down on to hold, was going to be sold at their Chevy dealership! By another salesman! And the manager that was aware of the money down was off the next couple of days (how convenient). The reason I had not purchased this car sooner was because the radio did not work. I was waiting for it to be fixed. I was pre-approved for a loan so I gave them the go ahead to get my paperwork done and I would come in and sign. Long story short...I was rushed into buying this car that yes, I really did want. So Friday evening I am the proud owner of a 2014 Chevy Impala that I can't see or touch and am assured I will get Saturday. The lack of communication on Saturday is rivaled by none. I get a call around 230 pm. No car till Monday. I complain rather loudly about it and the service manager calls me to explain that a dealership outside of their dealer group is fixing my car (...not a Baxter affiliated dealership. So, the salesman selling this car out from underneath me, as previously described, was completely false!). When I finally pick up the car on Monday, not only have I been told the car was detailed (not!), but the salesman can't find my keys...strike that...key. I asked the question the day I test drove the car...are there 2 keys! I was assured Yes, there is! Another lie from the dealership. I cannot express loudly enough just how unpleasant this dealership made the car buying experience. I will never be back (unless they do come up with a second key)!
2 of 2 people found this review helpful.
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Oct 26, 2016
Multiple contacts were confusing, one said available and another said sold 3 weeks earlier. Wth?
1 of 1 people found this review helpful.
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Sep 6, 2016
Good overall. Open to a little dealing. Wasn't too brutal with trying to sell the extras. Got some good financing set up pretty quickly. Good response to initial inquiry online.
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Aug 13, 2016
stephk77
Good communication & touched base multiple times
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Aug 8, 2016
Everyone there was warm and friendly. Everyone was businesslike. They contacted me many times in an appropriate way. They just didn't have exactly what I was looking for. So I didn't buy the car I called about .
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Aug 2, 2016
Very willing to help find the right car
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Jun 4, 2016
Spoke with a salesmall Ed and he was going to check the inventory Nad never called me back. I left messages for the manager and the salesman did not receive a call back.
1 of 1 people found this review helpful.
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Mar 2, 2016
Good
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Dec 27, 2015
Very slow and poor service the place had very poor customer satisfaction and service was great on the Internet but in person verry poor
1 of 1 people found this review helpful.
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Dec 14, 2015
Good customer service
0 of 1 people found this review helpful.
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Nov 30, 2015
Good customer reps!
0 of 1 people found this review helpful.
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Nov 20, 2015
The car I wanted to test drive had very bad hail damage and the sales person did not tell me because he did not check the car until I got there.I waisted my time.
1 of 1 people found this review helpful.
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Nov 13, 2015
Everyone was very polite. Still, I drove my certified car off the lot not knowing its power mirrors were broken.
0 of 1 people found this review helpful.
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Nov 7, 2015
Awesome got back to me quick
0 of 1 people found this review helpful.
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Oct 21, 2015
very good follow up with questions.
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Old Dealer Reviews

May 21, 2014
easy to do bussness with and prompt delivery,very nice unit
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Feb 28, 2014
good
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Apr 4, 2013
I have not visited the dealer but have spoken to a sales person The vehicle offered on Car Gurus was already sold but still listed. However, Performance Ford has been in contact in efforts to help me find the right vehicle for me!
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Feb 23, 2013
I was a little disappointed :( The salesman we dealt with was nice but when we got there we drove the van then we decided to buy it but I had to wait for over and hour in a tiny little room with my five kids we were waiting for finance he said but we were not financing we were paying cash but still had to sit and wait we ended up being there for over two hours and most of that was just waiting for them... As we drove off the lot I turned the radio on and discovered that I could not change the station so I put a cd in and discovered I could not change the track so we called and they said oh sorry .... No offer to fix the radio or replace it in the vehicle that I just gave them 6000.00 for It is a nice van but I think they should have fixed the radio and we should not have had to wait so long it was a four hour drive there and back so we didn't get home till late I believe that customer service could have been way better.......
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Nov 20, 2012
good
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Apr 12, 2012
motormann
5
very professional
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