Used Honda HR-V for Sale in Chicago, IL

Good people to work with. Mohammad the Sales Manager took care of me. Steve (sales gurus) fully explained all the cars tech to my wife. Followed up the next day. Great place

Very responsive

Great!

Excellent follow up!

The guy offered me an Uber ride after I sold my car at another dealership for a better deal. These guys have your best interest at heart

The first we saw we bought. My daughter was extremely happy and Deyvn was a great salesperson. Clean facilities and very friendly.

Very nice

They responded by email immediately! 2 days later I test drove and have a great car and received a fair trade in price for my old car. They were fair, respectful and explained all the financial options clearly. Very helpful and good experience!!

Great experience and very happy with our purchase!

Top notch from start to purchase

Staff was helpful Quality car

Car was shoddy and overheated within 24 hrs. General Manager and Finance Manager were nice abut it helpful and proactive in addressing my concerns. I was feeling very ill so I left the car at the dealership to be refunded. That has been delayed because I am still not well.

Nice guy but this car was totaled and he fixed it with new parts… I️ just don’t trust it once it’s been in and accident, and that’s how he gets most of his cars

My daughter changed her mind to see the car after reviewing the mileage and history. But the dealer did take my call before their business hours and was very polite. Took away a star because they never responded to my inquiry thru here, possibly because we spoke, and he mentioned, unprompted, that he would text me the dealership address but never did.

The seller was nice, but the car was not what was described. Said it had the tow package which it did not. The interior was listed as black and it was brown.

Good

Dana and Molly were pleasant to work with and get everything started.

Contact was made plus follow up. I still haven't bought a vehicle a week later

Excellent communication.

Did not feel pressured. Very good experience.

Dealer was upfront and honest. I appreciated his assistance and the finance department as well.

Hyundai of Palatine was great!!! They met and exceeded all my expectations.

The very definition of a stealership. Added 2600 to the price of the car for xzilon paint protection. When they were told we didn't want it, they said it was too late they had added to the car before we came to see it. Comparable prices run about $700 for the same service. Tried to add $6000 to the financing for "certification" to get us a better rate. When we asked to remove it or rate improved. No spare or run flat kit in the car.

We bought this vehicle. Had it looked at by an independent repair shop and was told all 4 brake pads and rotors had to be replaced immediately. I wouldn’t trust this dealer. They told us all safety issues were checked and repaired if needed. Also, the intake gasket is leaking. They are not to be trusted.

Vanessa, was great to work with thru email as well as Akira and Carlos at the dealership...They stuck to their offered price and actually came in a little under and gave me upgraded Weathertech type floor mats. Great team over there....A++++

The dealership responded in a timely manner and the contract person tried to be accommodating.

People are very good

Fast delivery

It wasn't the right car for us but Carlos and the team at the dealership were great!

read your finance contract thoroughly before you sign. they will sneak in around $1895.00 extra in fees. call them out on it and refuse to pay the extra hidden costs

Prompt response. Thanks!

Friendly, courteous, professional, and accommodating.

Great

They got back in touch with promptly. (Though their message went to my spambox, which I didn't realize until days later.) Though I decided to look elsewhere for a car, they were very polite and professional.

Overall they were very nice, were not pushy and did not make me feel pressured to buy the car. I do wish they thoroughly cleaned my new car, the previous owner was a complete slob so I have to take it to get detailed. The car also had a few problems but thankfully the car still has full warranty. I shouldn't have to worry about stuff like that with a new but used 2020 car.

Great customer service.

Unfortunately car was sold. They were professional and did follow up.

They were very friendly and very helpful

Worked with Gary and he was great! Smooth transaction.

This dealership was very good about accommodating a number of test drives, answering questions and following up

Picked my car up last night. Chris was great!

Had a great meeting with Laura and enjoyed the car immensely. Unfortunately, it's not quite what I was looking for.

Had the truck I wanted at the price I wanted. Got the deal done relatively quickly so I could get on my way.

The entire staff at Packey Webb, especially Adam and Abigail were fantastic. They made the buying process easy and pleasant. They never used hard sell tactics to get me to buy the add ons. They made recommendations and let me decide if I wanted them. They even suggested I pass on certain things that they didn't feel would be of value to me. Packey Webb will be my first stop going forward when looking for a new vehicle.

Nick and Nonda were very pleasant to work with. The dealership was impressive and clean. They were willing to locate a specific car for me and the deal was great , however my daughter decided to go with a different car .