McGrath City Honda

6720 W Grand Ave
Chicago, IL 60707

Sales: (312) 698-9096

Service: (888) 690-3322

Today 9:00am - 9:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Aug 16, 2017
Guru918PH
responded on time
Is this review helpful? Yes | No
Aug 7, 2017
Guru9CQ55
Spoke over the phone. Rep was courteous.
Is this review helpful? Yes | No
Jul 28, 2017
Excellent response!
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 12, 2017
Disappointed, I talked to Cathy 1 day before and I told her that I'm coming to see the car today by 3 pm and I also talked to Monica 30 min before I stopped by and they said "No problem the car is ready" ,,,, I drove 1 hour from work down town and my wife came from Winnetka so we can both see the car , and they said oh the car is not ready we apologize ( in the system it says ready what a joke lol ) really disappointed and I'm not going there anymore ! Too far from from being professional.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jul 4, 2017
they were in a hurry. didn't take time to listen to my questions. when I asked about lowering price they got rude and short. they said they would call back a 2nd time which they did not...cold people....
Is this review helpful? Yes | No
Jul 3, 2017
i was contacted via email but my questions were not answered it was like a standard type response sent for all inquiries. I won't drive 100 miles to find out the answers so you have lost a customer and a sale!
Is this review helpful? Yes | No
Jul 3, 2017
I emailed them multiple times and even called them asking for the photos of the car. Spoke with three different contacts and not one responded with the photos.
Is this review helpful? Yes | No
Apr 12, 2017
DIDNT MENTION certification was not included until the end of the evening's discussion, estimated my interest rate at 5.99% but I qualified for a special still good till 4-12-17. 1.9%
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Mar 16, 2017
Responded quickly
0 of 2 people found this review helpful.
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Feb 5, 2017
I visited to see this vehicle which they knew why only to find the vehicle was not there anymore.
4 of 4 people found this review helpful.
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Jan 21, 2017
Promptly receptive to my inquiry, but not too pushy. Very pleasant to speak with.
1 of 1 people found this review helpful.
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Dec 30, 2016
Great communication
0 of 5 people found this review helpful.
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Aug 28, 2016
spent 2 hours there with the salesman and "manager" and it was a huge waste of time. they had no intention of selling the car at the price advertized online. The online price looked like a really great delal but it is just a lure to get you in the place. very disappointing. they should be investigated.
20 of 20 people found this review helpful.
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Aug 26, 2016
Good, price was out of my budget.
0 of 1 people found this review helpful.
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Aug 4, 2016
Terrible experience! Every contact was responded to by a different person which made it convenient for them with their bait and switch tactics. Need a zero star rating!
12 of 12 people found this review helpful.
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Jul 17, 2016
Very professional
0 of 6 people found this review helpful.
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May 17, 2016
The car was filthy - crumbs, crayons, barrettes, a fingernail (fake) and food under the seats. Everything was sticky and gross in the car. They claimed it had just come in, but I had been looking at this for weeks before test driving it. Plus the car was a heap of junk - AC didn't work, needed a muffler - no offer to fix these things. You'd think they'd clean it up on the inside and at least try to make it look/smell nice.
14 of 16 people found this review helpful.
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May 6, 2016
Salesmen Nick was great but management wouldn't budge off of very high price. In fact, their price increased once we arrived at the showroom. Beware.
10 of 11 people found this review helpful.
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Apr 14, 2016
Great
1 of 6 people found this review helpful.
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Apr 11, 2016
Kept pestering me with auto-send txt messages even after I responded that I was finished looking at their listing and replied with "STOP" several times.
6 of 7 people found this review helpful.
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Read 30 old reviews
Jul 17, 2015
If I could give them 0 stars, I would. They coereced me to visit the dealership and said they would have the vehicle I was interested ready for a test drive. Upon arriving, they said the vehicle sold days ago despite still displaying as available on their website. I asked to speak with a manager and have yet to be contacted. Horrendous customer service.
11 of 11 people found this review helpful.
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Mar 23, 2015
Buying a car from them was about as painless as can be expected...
0 of 1 people found this review helpful.
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Nov 8, 2014
all around good dealership friendly and helpful
Is this review helpful? Yes | No
Nov 4, 2014
Rjames42
I was very pleased with their response to my question on tire condition. They went out and took pictures for the tires and sent them to me to show more clearly that they were in great shape. This is the only dealer that went to that extent to answer my questions.
Is this review helpful? Yes | No
Sep 19, 2014
Will blow up your phone 7 times a day good to inquire only by email they quote I have good news! Gets really annoying had to speak with mgr
1 of 1 people found this review helpful.
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Sep 11, 2014
I didn't even try to deal on the price, just paid it. Saleman told me how clean the car was and how great it. And the body, yes it looked great, however they failed to mention how much of a rust bucket it was. So much rust under the car. It was like looking under a car from the 1930s that had been sitting out in a field. And this truck is only 7 years old. Now I know why they gave me an excuse when I asked them to look underneath for rust. I thought being a honda dealer there would be a since of quality and standard. Very, very sad.
1 of 1 people found this review helpful.
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Aug 27, 2014
Dealer and salesman were quite shady. I was in a rush and should have looked over their financing better. The salesman also rushed me through looking at the car so I didn't notice a crack in the tail light and a couple other small things. I do like the truck I bought, but if I had more time to shop I would've walked out the door and gone somewhere else.
2 of 2 people found this review helpful.
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Aug 25, 2014
The vehicle was not there even though I called to verify if it was there before driving to the dealer. Than they tried to sell me a Honda Pilot with significant interior damage and OEM tires with 40000 miles on them.
1 of 1 people found this review helpful.
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Aug 12, 2014
Good service, though they did attempt to push some extra coverage for insurance at a higher rate in a dubious manner.
1 of 1 people found this review helpful.
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Aug 5, 2014
Very personable and insightful dealership. I bought a solid vehicle and would go back again in the future.
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May 23, 2014
I completed the online inquiry form. To my surprise someone contacted me within five minutes. I was really impressed. I was informed that the vehicle that I was interested in would be available upon my arrival later that day. After hanging up the phone I received another call from McGrath. The young lady on the other end of the phone also wanted to make an appointment for me to see the vehicle. I informed her that someone else had just contacted me and I was all set. After hanging up the phone, I get a return call from this same woman saying that the first appointment was set at the wrong dealership and that the car was actually at the McGrath Hyundai location down the street. Confused, I called back the young lady who had made the original appointment. She stated that the second associate was incorrect and that the car was located in the place she had stated, McGrath Honda. At this point I became frustrated with the situation and asked for a manager who actually knew where the car was located to contact me. I never received a return call.
2 of 2 people found this review helpful.
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Apr 4, 2014
Great dealership to deal with! So happy we went with them they really go out of their way to work with you!
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Feb 7, 2014
Not pushy or aggressive. Helpful. professional.
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Nov 6, 2013
I received a fast response. The salesman was nice and willing to work with me. I wanted a specific car and even though it wasn't what I like (bright red), they did go out of their way to speak to the General Manager to get me a better price on another car. It was very nice of them to go down a whole $1000 but it was just out of my price range. I would have dealt with them but I found a much better deal that I could not pass up
Is this review helpful? Yes | No
Jul 17, 2013
I both the car
1 of 1 people found this review helpful.
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Jul 15, 2013
Responded quickly and did all they could to get me behind the wheel of a 2010 Odyssey w/DVD! Great people!
Is this review helpful? Yes | No
Jun 10, 2013
called back but they're not open on my days off
Is this review helpful? Yes | No
Apr 27, 2013
Liers. This is the only thing i can say. They advertise a car which is not available on the lot and when you call to inquire about it, they say it is available and tell you to come on in. When you go in even if it's 5 minutes later they will tell you that they just sold the car and tell you to look for something else and push you towards buying a new car. Hate that and hate this dealer. Will never recommend this dealer to anyone. Waste of time.
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Apr 17, 2013
Quick response and willing to deal. Highly recommended!
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Apr 8, 2013
Be very aware of this dealership. I recently bought a car from them, they told me I qualify for it, they went ahead with the paper work, they gave me the car, they told me I was good to go.... A week later I got a call from them saying I need certain requirements for the car and that I needed to bring the car back!.... Horrible customer service, managers are obsolete and rude, a nightmare of experience. I went to a different dealership and it was so easy and smooth, they laughed about it. Don't waste your time and money with them.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 10, 2013
Communicated very well and gave accurate information.
Is this review helpful? Yes | No
Feb 13, 2013
I am still working with them I am pleased with their service so far in my car search.
Is this review helpful? Yes | No
Dec 25, 2012
The price was indeed a great value which i should have alerted me to look for why but you're limited on negotiating from a distance. My salesperson was honest, kept me informed, and wasn't too pushy, which i liked. I liked my experience and will consider CarGurus as well as McGrath Honda as a reputable step to start the search.
Is this review helpful? Yes | No
Dec 19, 2012
Poor customer services. Lack of attention and focus on sale the most expensive care.
Is this review helpful? Yes | No
Dec 15, 2012
Dealer did not have and was not able to get the car the I wanted. Also, the dealer could not get me financed.
Is this review helpful? Yes | No
Nov 14, 2012
Worst dealer, they're nice to you at first and once your out the the door they're promises go along with it, I regret getting a vehicle from them.
Is this review helpful? Yes | No
Nov 10, 2012
Very happy with my experience. I wasn't haggled or bothered about everything. They worked well with what my ideal car would be
Is this review helpful? Yes | No
Sep 3, 2012
Horrible experience. The Internet sales people said that since it is the end of the moth AND labor day weekend, we will negotiate a great deal and not to worry about the "no haggle" on the website. Sales guys were over the top cheesy, wouldn't negotiate $1.00, and a complete waste of my time. Avoid at all costs or know you're paying the sticker price right off the bat. Very unhappy.
1 of 1 people found this review helpful.
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Apr 21, 2012
Sales guys were okay.. extra fees felt heavy and car advertised as Honda certified.. sales guy said it was an extra cost to be certified. In the end they had me.. but the extras were too MUCH extra on top of a good price. Worth being considered though.
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Mar 4, 2012
sims10927
Spoke w/Elba & set up a test drive. When I arrived, found out that the car was sold the prior day. Huge waste of time!!!
1 of 1 people found this review helpful.
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