Muller Honda
Express Service, Certified Used Dealer, Internet Certified, Customer
Appreciation Days
550 Skokie Valley Rd
Highland Park, IL 60035
Sales: (224) 765-9130 |
Service: (847) 831-4200 |
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9:00am - 6:00pm
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42.16189956665039
-87.80850219726562
Highland Park, IL 60035
Muller Honda
550 Skokie Valley RdHighland Park, IL 60035
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Robert
Jul 8, 2017
The experience was average. However, they didn't go over anything we were signing when we purchased our vehicle. Then when we drove the vehicle home there was numerous of problems with the car & when I called the salesman Douglas back about the vehicle, he indicated that they do not fix anything that has to do with maintenance. He stated that it only has a 15 day warranty for engine & transmission. The brakes were squeaking, tires were bald, tire light was on, the car stated leaking fluid, scrapes all underneath the vehicle, & The list goes on. I've never heard of such a thing!! I've always been told u have at least 30 days to take back the vehicle of you are not satisfied. I will try talking to a manager next. However, I'm very dissatisfied! Will not ever recommend this dealer to anyone. Douglas was a great person to talk to personally, however I felt they screwed us over big time. I'm going to take it to the next level!
CarGurus
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Rebecca
Jun 11, 2017
Overall a positive experience. We had seen a 2013 CR-V EXL and had been in contact the week up until our scheduled test drive. When we arrived we were told that it had already sold and that we should've called to make sure before we drive out there. As that felt like a typical bait-and-switch, we started our visit with a bad taste in our mouths. Jeff was a great salesman, listened to what we needed, and was reasonably flexible on price. Once we agreed to buy another car very similar in specs and price, the financing part of the visit took way longer than we would've hoped, though that wasn't particularly anyone's fault. It did feel like the financing person was a bit pushy about us getting the warranty when we said we didn't want it, but in the end we got what we felt like was a fair deal and in our price range for a VERY nice CPO Honda.
CarGurus
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Paul
May 31, 2017
Sales person was Arrogant and unpleasant to deal with.
We were told the car was in significantly better
condition than it actually was. Even if it was pristine I
would not have purchased because of the salesman's
attitude.
Response from Muller Honda:
Hi Paul, I'm very interested in knowing more about your experience you described. It's not how we operate here, if you could email me at mullerhondahp@gmail.com I'd appreciate more details. We strive to give and deliver excellent customer service and experiences at all times and is why we're one of the highest rated Honda dealerships in the area. I look forward to hearing from you and should you still be in the market for a vehicle I'd love to assist you and make sure you feel well taken care of.
CarGurus
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Lisa
Dec 4, 2015
Car I saw was sold before I could get to
the dealer. I emailed them through car
guru and they responded quickly. Even
emailed me once the car was sold with
other available cars. Never went to
dealer, found car at another car gurus
dealership. Appreciate their
professionalism.
CarGurus
https://www.cargurus.com
Aldo
Nov 9, 2015
My wife and I drove aprx. 50 miles to go see the vehicle. When we arrived at the lot, a salesman came out and very harshly said, "can I help you?" staring me up and down. Maybe because I was wearing jogging pants and a sweatshirt on my day off? maybe he had a sale that went sour? or maybe he just finished having a difficult customer before I came in? His answers were very short and almost like he didn't want to be there. Terrible!
Show older dealer reviews 10
CarGurus
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Jeff from Tennessee
Mar 28, 2015
CarGurus
https://www.cargurus.com
Bob
Jun 2, 2011
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