Mazda Dealers Orlando, FL

"Prompt, courteous, and friendly"

"The dealer was initially responsive and then once the negotiations began, there seemed to be little effort to close the deal. I am not sure why. The purchase offer was not unreasonable and well within their profit margin. Maybe they have more business than they need. I constantly had to follow back up to confirm they received my emails--and was told a "supervisor" would call me."

"The sales manager called me after I told one of their sales reps I decided to go with a deal I had at another dealership. He made a plea to match their offer. After I told him I was still going with the other dealership he became irate and started questioning my decision, saying that his lifetime power train should make me take his offer. I told him no because I do not plan on keeping the car more than a few years and I like to change my own oil.(which voids the powertrain) He became even more angry and told me that I was stupid for not getting my car serviced because I won't save money, and the oil I'll buy at auto zone is bad quality. After I told him that statement was incorrect and I have changed the oil myself on every car I've had and never had a problem , he became even more furious, let out what sounded like a whine, said "you know what buddy" followed by hanging up the phone. Tips for the sales manager. 1.) It's your customers right to choose to go with another dealer, let it go. 2.) changing oil yourself on synthetic saves half the cost. 3.)you shouldn't ever call a customers decision stupid because you don't agree with it. And 4.) I would love to see some evidence that dealership oil is so much better than Mobil1, Pennzoil, or Valvoline."

"contact was same day"