Chrysler dealerships near me (Hagerstown, MD)

Fantastic

Very good!

Steve in Used Cars confirms an appointment with me to come in and sign the paperwork at 2:00 pm on a Saturday for a used jeep. As I am driving and on the way from 45 miles away in Virginia, he texts me and informs me that someone else is purchasing the vehicle. Nevermind that Steve was not available on Friday (the day before) when I came in to test drive the vehicle and said "it would be best to wait for me since I know everything going on". Obviously something better came along and he failed to keep a commitment to me. BAD BUSINESS PRACTICES. I called to speak to a manager TWICE about this, and no one will call me back.

Pleasant informative telephone call from dealer within an hour or two after submitting form. I’m not buying the Ocean One because already have One. I also have reservation for Ultra but probably not buying any more Fisker’s until we know if the company or successor will support them.

I found the car that I wanted and I worked with a salesman who sent me pictures and asked me if I could come today. I told him that was an out of town buyer but was willing to place earnest money down and come within a week. He stated he needed to check with his manager, and this was on a Sunday. I made arrangements to travel to pick up the car for that Friday. I sent two or three follow ups requesting if I could send money without a response. After no responses, I received a phone call on Monday afternoon stating the car had been sold. There was no apology or response to my request to send money. I was not impressed with the customer service experience at Darcars Chrysler. The least they could have done was clearly communicate with me, clear communication goes very far in the customer experience. As a result, I would not recommend buying from the dealership.