Does runing out of oil mean a new engine for my 2014 Escape

Asked by Nov 18, 2016 at 07:22 AM about the 2014 Ford Escape SE

Question type: Maintenance & Repair

Took my car to Ford dealer for oil change. Less then 2 miles down the road after the oil change, car died on expressway. Appears mechanic "forgot" to put in new oil. Technician came, put in oil, car still would not start. Dealer towed vehicle back for service and gave me a rental. Will I need a new engine? Is Dealer liable. Care is 2014 Escape with 28,000 miles

7 Answers

94,765

You bet the dealer is at fault and its possible you need a new engine. Make sure you document everything and if they get it started and it runs like crap. My next step would be to a good lawyer..

1 out of 1 people think this is helpful.
50

How can you forget the oil drain plug? Not that hard to remember

1 out of 1 people think this is helpful.
86,935

Don't let them try to just patch it with something like a crank kit, you deserve another engine, and don't settle for a used one either, and make sure you get a warranty with the engine. I have seen this type of stuff happen when I worked at a dealership, they will try to get by with going just as cheap as they can. I had 1 of my lube guys do the same thing in my shop and locked up an engine, I did replace the engine free of charge to the customer and put the lube guy to sweeping floors. But I still lost a customer because of that.

94,765

You Tell them SHOE !!!!

61,195

Dealer is absolutely liable for this and, as others have said, you want a new engine period! Just be prepared for them to try to weasel out of it! You'll probably be asked questions like "Didn't you see the oil light on?" or "Didn't you hear any noises before the engine stopped?" That kind of nonsense! Don't let them off the hook on this. If they do start asking questions or try anything that seems like they're trying to shift the blame to you, lawyer up and threaten legal action. This is really ashame! Especially on a late model car! Best of luck with this!! HTH. -Jim

1 out of 1 people think this is helpful.
47,115

I would demand an entire new engine, not a used one or a short block but the complete engine including the heads. They KNOW they are at FAULT so hold their feet to the fire until they give in. I would also demand an extended warranty at their cost.

1 out of 1 people think this is helpful.
47,115

Just a comment on Jim's comment above. Once you see the oil light and hear noises it is already too late. The damage is done.

1 out of 1 people think this is helpful.

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