Does runing out of oil mean a new engine for my 2014 Escape

Asked by Nov 18, 2016 at 07:22 AM about the 2014 Ford Escape SE

Question type: Maintenance & Repair

Took my car to Ford dealer for oil change. Less then 2 miles down the road after the oil change, car died on expressway. Appears mechanic "forgot" to put in new oil. Technician came, put in oil, car still would not start. Dealer towed vehicle back for service and gave me a rental. Will I need a new engine? Is Dealer liable. Care is 2014 Escape with 28,000 miles

7 Answers

109,395

You bet the dealer is at fault and its possible you need a new engine. Make sure you document everything and if they get it started and it runs like crap. My next step would be to a good lawyer..

1 of 1 people found this helpful.
50

How can you forget the oil drain plug? Not that hard to remember

1 of 1 people found this helpful.
100,305

Don't let them try to just patch it with something like a crank kit, you deserve another engine, and don't settle for a used one either, and make sure you get a warranty with the engine. I have seen this type of stuff happen when I worked at a dealership, they will try to get by with going just as cheap as they can. I had 1 of my lube guys do the same thing in my shop and locked up an engine, I did replace the engine free of charge to the customer and put the lube guy to sweeping floors. But I still lost a customer because of that.

109,395

You Tell them SHOE !!!!

70,235

Dealer is absolutely liable for this and, as others have said, you want a new engine period! Just be prepared for them to try to weasel out of it! You'll probably be asked questions like "Didn't you see the oil light on?" or "Didn't you hear any noises before the engine stopped?" That kind of nonsense! Don't let them off the hook on this. If they do start asking questions or try anything that seems like they're trying to shift the blame to you, lawyer up and threaten legal action. This is really ashame! Especially on a late model car! Best of luck with this!! HTH. -Jim

1 of 1 people found this helpful.
76,595

I would demand an entire new engine, not a used one or a short block but the complete engine including the heads. They KNOW they are at FAULT so hold their feet to the fire until they give in. I would also demand an extended warranty at their cost.

1 of 1 people found this helpful.
76,595

Just a comment on Jim's comment above. Once you see the oil light and hear noises it is already too late. The damage is done.

1 of 1 people found this helpful.

Your Answer

Escape

Looking for a Used Escape in your area?

CarGurus has 85,912 nationwide Escape listings starting at $1,188.

ZIP:

Ford Escape Experts

  • #1
    Tom Demyan
    Reputation
    5,620
  • #2
    Bratts
    Reputation
    2,980
  • #3
    kbro
    Reputation
    1,690
View All

Related Models For Sale

Used Ford Edge
784 Great Deals out of 50,025 listings starting at $2,499
Used Honda CR-V
792 Great Deals out of 53,611 listings starting at $1,750
Used Ford Explorer
823 Great Deals out of 63,022 listings starting at $1,000
Used Toyota RAV4
803 Great Deals out of 50,365 listings starting at $1,500
Used Chevrolet Equinox
977 Great Deals out of 70,008 listings starting at $1,950
Used Ford Fusion
1,026 Great Deals out of 71,302 listings starting at $1,200
Used Nissan Rogue
615 Great Deals out of 70,232 listings starting at $2,895
Used Ford F-150
2,280 Great Deals out of 181,621 listings starting at $1,000
Used Ford Focus
744 Great Deals out of 52,760 listings starting at $999
Used Jeep Grand Cherokee
867 Great Deals out of 69,838 listings starting at $1,045
Used Jeep Cherokee
354 Great Deals out of 45,885 listings starting at $2,795
Used Kia Sorento
481 Great Deals out of 28,627 listings starting at $1,999
Used Hyundai Santa Fe
259 Great Deals out of 13,819 listings starting at $1,995
Used Hyundai Tucson
181 Great Deals out of 28,254 listings starting at $2,750
Used Mazda CX-5
193 Great Deals out of 29,350 listings starting at $7,995

Used Cars For Sale

2018 Ford Escape SE For Sale
815 listings starting at $19,577
2017 Ford Escape SE For Sale
36 Great Deals out of 12,214 listings starting at $13,995
2016 Ford Escape SE For Sale
27 Great Deals out of 1,424 listings starting at $10,900
2015 Ford Escape SE For Sale
43 Great Deals out of 1,882 listings starting at $8,999
2014 Ford Escape SE For Sale
68 Great Deals out of 2,686 listings starting at $6,995

Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Please refer to CarGurus Terms of Use.