Does runing out of oil mean a new engine for my 2014 Escape

Asked by Nov 18, 2016 at 07:22 AM about the 2014 Ford Escape SE

Question type: Maintenance & Repair

Took my car to Ford dealer for oil change. Less then 2 miles down the road after the oil change, car died on expressway. Appears mechanic "forgot" to put in new oil. Technician came, put in oil, car still would not start. Dealer towed vehicle back for service and gave me a rental. Will I need a new engine? Is Dealer liable. Care is 2014 Escape with 28,000 miles

7 Answers

116,545

You bet the dealer is at fault and its possible you need a new engine. Make sure you document everything and if they get it started and it runs like crap. My next step would be to a good lawyer..

1 of 1 people found this helpful.
50

How can you forget the oil drain plug? Not that hard to remember

1 of 1 people found this helpful.
109,725

Don't let them try to just patch it with something like a crank kit, you deserve another engine, and don't settle for a used one either, and make sure you get a warranty with the engine. I have seen this type of stuff happen when I worked at a dealership, they will try to get by with going just as cheap as they can. I had 1 of my lube guys do the same thing in my shop and locked up an engine, I did replace the engine free of charge to the customer and put the lube guy to sweeping floors. But I still lost a customer because of that.

116,545

You Tell them SHOE !!!!

75,595

Dealer is absolutely liable for this and, as others have said, you want a new engine period! Just be prepared for them to try to weasel out of it! You'll probably be asked questions like "Didn't you see the oil light on?" or "Didn't you hear any noises before the engine stopped?" That kind of nonsense! Don't let them off the hook on this. If they do start asking questions or try anything that seems like they're trying to shift the blame to you, lawyer up and threaten legal action. This is really ashame! Especially on a late model car! Best of luck with this!! HTH. -Jim

1 of 1 people found this helpful.
96,125

I would demand an entire new engine, not a used one or a short block but the complete engine including the heads. They KNOW they are at FAULT so hold their feet to the fire until they give in. I would also demand an extended warranty at their cost.

1 of 1 people found this helpful.
96,125

Just a comment on Jim's comment above. Once you see the oil light and hear noises it is already too late. The damage is done.

1 of 1 people found this helpful.

Your Answer

Escape

Looking for a Used Escape in your area?

CarGurus has 106,285 nationwide Escape listings starting at $700.

ZIP:

Ford Escape Experts

  • #1
    Tom Demyan
    Reputation
    6,100
  • #2
    Bratts
    Reputation
    3,000
  • #3
    kbro
    Reputation
    1,740
View All

Related Models For Sale

Used Ford Edge
902 Great Deals out of 53,985 listings starting at $3,000
Used Ford Explorer
1,087 Great Deals out of 67,833 listings starting at $1,200
Used Honda CR-V
707 Great Deals out of 62,079 listings starting at $1,495
Used Chevrolet Equinox
1,021 Great Deals out of 77,544 listings starting at $2,222
Used Toyota RAV4
651 Great Deals out of 61,907 listings starting at $1,995
Used Ford Fusion
919 Great Deals out of 63,300 listings starting at $888
Used Nissan Rogue
788 Great Deals out of 73,763 listings starting at $700
Used Ford F-150
3,016 Great Deals out of 229,527 listings starting at $1,300
Used Jeep Grand Cherokee
889 Great Deals out of 71,124 listings starting at $900
Used Ford Focus
595 Great Deals out of 69,062 listings starting at $1,750
Used Jeep Cherokee
299 Great Deals out of 53,749 listings starting at $2,000
Used Kia Sorento
454 Great Deals out of 34,442 listings starting at $1,800
Used Hyundai Santa Fe
248 Great Deals out of 17,622 listings starting at $1,950
Used Jeep Compass
278 Great Deals out of 54,953 listings starting at $2,200
Used Hyundai Tucson
203 Great Deals out of 21,539 listings starting at $1,699

Used Cars For Sale

2018 Ford Escape SE For Sale
4 Great Deals out of 10,024 listings starting at $18,366
2017 Ford Escape SE For Sale
54 Great Deals out of 2,143 listings starting at $12,995
2016 Ford Escape SE For Sale
46 Great Deals out of 1,810 listings starting at $10,489
2015 Ford Escape SE For Sale
81 Great Deals out of 2,342 listings starting at $8,499
2014 Ford Escape SE For Sale
72 Great Deals out of 1,884 listings starting at $7,200

Content submitted by Users is not endorsed by CarGurus, does not express the opinions of CarGurus, and should not be considered reviewed, screened, or approved by CarGurus. Please refer to CarGurus Terms of Use.