2005 Ford Escape XLT V6 Limited Edition (Rear Differential Issue)
I purchased my escape in March of 2012, The dealership replaced the rear differential with a used one.
15 days after the repair the differential started leaking and the axle boots were slinging grease as
well. I took it back to the dealership and they assured me everything was top notch. Obviously i'm
not mechanical in any way, but I do know this much the diff continued to leak, as the weeks passed
it started to feel like it had a pull and the rear end is making odd clanking and whining sounds, Now
its hard to even steer my vehicle and it seems to be locking up when driven slow or in stop and go
traffic. it also locks up pretty bad on any kind of descent. I called the dealership back and expressed
my concerns. They told me they only guarantee used parts for 90 Days. of course by the time I called
it was 134 days. does anyone have any knowledge as to how I could fix the problem and if the
dealership is responsible for fixing the issue being that it was never done right in the first place. Please
any information would be appreciated.
If it was leaking or still is, there is a probem as you stated, and for the mechanics to ignore this is simply baffling. Seems they just pasified you till the warranty ran out. Since your having driveability issues, it could be low on fluid, so fix the leaks and add more fluid. But it might be passed the point of no return and running it low on fluid you could have damaged the used differential requiring another replacement. Sorry about the bad news. But the mechanic is under no obligation now, since you said the warranty is not valid, to compensate you, but I would raise a stink and hopefully he will help you under good will. If they won't budge, never go back and I'd find a reputable mechanic to diagnose and fix your issue correctly before you get into an accident when the differential locks up going down the road.
Thank you for the information Tom. Also when I took the car in right after the repair was complete I asked for the warranty time, and they told me it was a case by case time frame and it depended on the part and would give me no further information. I truly feel as if I have been played a fool. and its no longer leaking so i'm going to have to assume from what you said it's passed the point of return. Tis a sad day indeed
Search Ford Escape Questions
Ford Escape Experts