Westgate Chrysler Jeep Dodge

6421 Old Westgate Rd
Raleigh, NC 27617

Sales: (919) 336-0967

Service: (855) 976-1142

Today 9:00am - 8:00pm
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Featured Listings
https://static.cargurus.com/images/forsale/2017/09/20/20/26/2010_volvo_xc60-pic-8101902742507719655-152x114.jpeg

2010 Volvo XC60 T6 R-Design AWD Used Cars in Raleigh, NC 27617

Good Deal
$2,050 BELOW
CarGurus IMV of $19,040

Price: $16,990

Mileage: 35,348

Location: Raleigh, NC 27617

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Gray Description: Used 2010 Volvo XC60 T6 R-Design AWD for sale - $16,990, 35,348 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/09/03/12/15/2017_dodge_charger-pic-7868319901372988501-152x114.jpeg

2017 Dodge Charger Daytona 392 Used Cars in Raleigh, NC 27617

Good Deal
$4,106 BELOW
CarGurus IMV of $43,096

Price: $38,990

Mileage: 911

Location: Raleigh, NC 27617

Certified Pre-Owned: Yes Transmission: 8-Speed Automatic Overdrive Color: Blue Description: Used 2017 Dodge Charger Daytona 392 for sale - $38,990, 911 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Navigation System
https://static.cargurus.com/images/forsale/2017/07/20/12/54/2016_jeep_patriot-pic-930853931027047752-152x114.jpeg

2016 Jeep Patriot Sport Used Cars in Raleigh, NC 27617

Good Deal
$1,923 BELOW
CarGurus IMV of $14,919

Price: $12,996

Mileage: 2,699

Location: Raleigh, NC 27617

Average time on market: 31 days Certified Pre-Owned: Yes Transmission: 5-Speed Manual Overdrive Color: White Description: Used 2016 Jeep Patriot Sport for sale - $12,996, 2,699 miles
https://static.cargurus.com/images/forsale/2016/10/05/17/35/2017_chevrolet_corvette-pic-7043875352456749400-152x114.jpeg

2017 Chevrolet Corvette Z06 Convertible 2LZ Used Cars in Raleigh, NC 27617

Good Deal
$7,192 BELOW
CarGurus IMV of $86,182

Price: $78,990

Mileage: 10,088

Location: Raleigh, NC 27617

Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: White Description: Used 2017 Chevrolet Corvette Z06 Convertible 2LZ for sale - $78,990, 10,088 miles with Bluetooth, Leather Seats, Aluminum Wheels, Navigation System
https://static.cargurus.com/images/forsale/2017/07/23/12/02/2013_nissan_rogue-pic-996874038546547795-152x114.jpeg

2013 Nissan Rogue S Used Cars in Raleigh, NC 27617

Good Deal
$1,527 BELOW
CarGurus IMV of $14,023

Price: $12,496

Mileage: 35,416

Location: Raleigh, NC 27617

Average time on market: 23 days Certified Pre-Owned: No Transmission: 1-Speed CVT Color: Silver Description: Used 2013 Nissan Rogue S for sale - $12,496, 35,416 miles
https://static.cargurus.com/images/forsale/2017/08/17/13/23/2015_ford_f-150-pic-1468884629772542938-152x114.jpeg

2015 Ford F-150 XL SuperCab Used Cars in Raleigh, NC 27617

Good Deal
$2,190 BELOW
CarGurus IMV of $26,688

Price: $24,498

Mileage: 16,794

Location: Raleigh, NC 27617

Average time on market: 21 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Black Description: Used 2015 Ford F-150 XL SuperCab for sale - $24,498, 16,794 miles with Tow Package
https://static.cargurus.com/images/forsale/2017/06/20/01/21/2014_jeep_wrangler_unlimited-pic-6081439836558777465-152x114.jpeg

2014 Jeep Wrangler Unlimited Sport Used Cars in Raleigh, NC 27617

Good Deal
$3,161 BELOW
CarGurus IMV of $30,650

Price: $27,489

Mileage: 24,412

Location: Raleigh, NC 27617

Average time on market: 33 days Certified Pre-Owned: Yes Transmission: 5-Speed Automatic Overdrive Color: Silver Description: Used 2014 Jeep Wrangler Unlimited Sport for sale - $27,489, 24,412 miles with Alloy Wheels
https://static.cargurus.com/images/forsale/2017/08/14/15/52/2017_jeep_grand_cherokee-pic-8113322905687548346-152x114.jpeg

2017 Jeep Grand Cherokee Limited Used Cars in Raleigh, NC 27617

Good Deal
$2,268 BELOW
CarGurus IMV of $37,265

Price: $34,997

Mileage: 1,716

Location: Raleigh, NC 27617

Average time on market: 35 days Certified Pre-Owned: Yes Transmission: 8-Speed Automatic Overdrive Color: Gray Description: Used 2017 Jeep Grand Cherokee Limited for sale - $34,997, 1,716 miles with Navigation System, Backup Camera, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/08/03/12/52/2011_ford_taurus-pic-1135242486676095824-152x114.jpeg

2011 Ford Taurus SEL Used Cars in Raleigh, NC 27617

Good Deal
$1,692 BELOW
CarGurus IMV of $12,689

Price: $10,997

Mileage: 59,595

Location: Raleigh, NC 27617

Average time on market: 33 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Blue Description: Used 2011 Ford Taurus SEL for sale - $10,997, 59,595 miles with Bluetooth, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/09/02/15/29/2016_toyota_camry-pic-2128774707789006893-152x114.jpeg

2016 Toyota Camry SE Used Cars in Raleigh, NC 27617

Good Deal
$1,543 BELOW
CarGurus IMV of $18,541

Price: $16,998

Mileage: 25,074

Location: Raleigh, NC 27617

Average time on market: 37 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Black Description: Used 2016 Toyota Camry SE for sale - $16,998, 25,074 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
https://static.cargurus.com/images/forsale/2014/08/20/14/30/2012_mazda_mazda5-pic-6000927883375482803-152x114.jpeg

2012 Mazda MAZDA5 Touring Used Cars in Raleigh, NC 27617

Good Deal
$1,161 BELOW
CarGurus IMV of $12,651

Price: $11,490

Mileage: 35,750

Location: Raleigh, NC 27617

Average time on market: 28 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Blue Description: Used 2012 Mazda MAZDA5 Touring for sale - $11,490, 35,750 miles with Bluetooth, Aluminum Wheels
https://static.cargurus.com/images/forsale/2017/08/31/17/05/2014_chevrolet_captiva_sport-pic-3272916174476064080-152x114.jpeg

2014 Chevrolet Captiva Sport LTZ Used Cars in Raleigh, NC 27617

Good Deal
$1,398 BELOW
CarGurus IMV of $14,396

Price: $12,998

Mileage: 61,072

Location: Raleigh, NC 27617

Average time on market: 41 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2014 Chevrolet Captiva Sport LTZ for sale - $12,998, 61,072 miles with Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/06/01/15/05/2015_kia_soul-pic-1518255855580340069-152x114.jpeg

2015 Kia Soul ! Used Cars in Raleigh, NC 27617

Good Deal
$1,637 BELOW
CarGurus IMV of $17,134

Price: $15,497

Mileage: 30,981

Location: Raleigh, NC 27617

Average time on market: 37 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Overdrive Color: Black Description: Used 2015 Kia Soul ! for sale - $15,497, 30,981 miles with Bluetooth, Backup Camera, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/09/09/13/11/2015_jeep_cherokee-pic-6575558370417191466-152x114.jpeg

2015 Jeep Cherokee Sport Used Cars in Raleigh, NC 27617

Good Deal
$1,268 BELOW
CarGurus IMV of $16,265

Price: $14,997

Mileage: 37,658

Location: Raleigh, NC 27617

Average time on market: 25 days Certified Pre-Owned: Yes Color: White Description: Used 2015 Jeep Cherokee Sport for sale - $14,997, 37,658 miles with Bluetooth, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/08/27/12/28/2017_ram_promaster-pic-5967198840479077121-152x114.jpeg

2017 Ram ProMaster 1500 136 Low Roof Cargo Van Used Cars in Raleigh, NC 27617

Good Deal
$1,623 BELOW
CarGurus IMV of $21,620

Price: $19,997

Mileage: 27,039

Location: Raleigh, NC 27617

Average time on market: 22 days Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Overdrive Color: White Description: Used 2017 Ram ProMaster 1500 136 Low Roof Cargo Van for sale - $19,997, 27,039 miles
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All reviewers have been verified to have contacted this dealer – Learn More
Sep 11, 2017
Nate was a great salesperson.
Is this review helpful? Yes | No
Sep 7, 2017
Jeffylikesapples
Car was listed and unavailable, all within a few hour span. Salesperson attempted to sell me new cars that were far more expensive than the listing.
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Sep 1, 2017
Spoke over the phone, very friendly staff.
Is this review helpful? Yes | No
Aug 31, 2017
GuruD5HW5
Fast response
Is this review helpful? Yes | No
Aug 24, 2017
LouCaniac
10
I rate this as a three star only because I would have drove it home that day had it not been for the massive fuel leak the vehicle had. I opened the hood to look first and saw specks of moisture on the engine. While the hood was up, I started it and saw a pencil lead stream of fuel shooting across the engine. Two days later I received a call and they told me that the repairs would cost too much so the were selling it off at auction.
2 of 2 people found this review helpful.
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Aug 22, 2017
Very clear and persistant.
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Aug 2, 2017
I bought the truck which was as described. The dealer was most helpful.
0 of 1 people found this review helpful.
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Jul 8, 2017
The salesman told me he had 2 of the vans I was looking for on the lot. Got there and he couldn't find one of them. Test drove the other and it sounded like the rear end was ready to fall out. Said he would send me info on a new one that night. Didn't hear from him till 3 days later
4 of 4 people found this review helpful.
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Jun 16, 2017
genserv
Courteous and immediately attentive.
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Apr 19, 2017
Fast service
1 of 1 people found this review helpful.
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Apr 17, 2017
Gremlin_2506
Their vehicles are way overpriced! I spoke to a salesman trying to figure out why it was so much higher than a similar car I was interested in at another dealership. He made me feel like I didn't know what I was talking about and was never helpful when I stated that it was a little too high for me.
11 of 11 people found this review helpful.
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Apr 12, 2017
Never went there but great for answering email
1 of 4 people found this review helpful.
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Mar 25, 2017
Extremely helpful in everyway possible.
0 of 3 people found this review helpful.
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Mar 14, 2017
Terrible! I emailed them about an SUV they had online. Two days later I still did not get a response so I schlepped myself all the way there (from Clayton). He puled up the car on his computer and said "we no longer have it". I said then WHY is it still showing for sale, online? It even showed that it had lower mileage than it really had. I wouldn't go back to this lace if I could get a car for free. This is the only dealership I have banned in my life forever. You've been warned.
10 of 13 people found this review helpful.
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Mar 3, 2017
Best by far, knowledgeable, and very courteous. I'm on hold for the time being
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Mar 1, 2017
outstanding
0 of 2 people found this review helpful.
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Jan 12, 2017
Corresponded through email and told them I was very serious about getting the car. They wanted $500 non-refundable deposit to hold the vehicle. I was not paying that without seeing the vehicle in person. I scheduled a time to come test drive it. On my 1 1/2 hr drive they called and told me they just sold the car. I understand it's business but it was not a pleasant experience. I purchased a much better vehicle at another dealership and they held the vehicle for me at no cost. I would not trust this dealership.
8 of 9 people found this review helpful.
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Jan 4, 2017
Not good. Dealer was not willing to move off sticker price. Thus, if not willing to negotiate, don't really want to sell, apparently.
10 of 12 people found this review helpful.
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Jan 3, 2017
Contacted them about a specific used vehicle and had a few questions. Never answered my questions, just focused on getting be in the dealership. Traded several e-mails during the day. Went to the dealership mid afternoon just after our last e-mail exchange. Vehicle was sold to someone else prior to our first exchange, yet they had stated otheraise in the e-mails. Then tried to push other vehicles. Not customer focused.
8 of 8 people found this review helpful.
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Jan 2, 2017
Wonderful experience! Travis, my salesperson, always repsonded immediately to my calls and when I drove there, spent a generous amount of time with me on the test drive, answering questions and negotiating fairly. The finanance manager Mr. Edens was also easy to work with. I felt a real sense of peace of mind buying my 2010 Jeep Liberty from them.
1 of 1 people found this review helpful.
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Dec 31, 2016
Very knowledgeable in the vehicle and provided outstanding service. Made them aware that I was looking at another vehicle of that type and my decision would be based on overall condition and price, salesperson provided practical information without h no pressure to buy their vehicle. Very good experience.
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Dec 29, 2016
Dealer called and spoke with my husband and was willing to keep us updated on any new specials or price decreases in vehicles we are interested in.
0 of 1 people found this review helpful.
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Dec 24, 2016
Good folks
0 of 2 people found this review helpful.
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Nov 25, 2016
I could not get a return call after initial contact by email. I was very disappointed I missed the opportunity on the van
2 of 2 people found this review helpful.
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Nov 20, 2016
Coldsweat
Got a call but couldn't understand the name....they were talking too fast...
4 of 4 people found this review helpful.
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Nov 4, 2016
A female emailed me and I ask her what was the most I could get for my trade in...,,she never responded back!!
4 of 5 people found this review helpful.
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Oct 22, 2016
Initial contact was great, missed out on a lot of info from the previous owner and contact after the sale is lacking so far. Loving the car, turning lots of heads!
0 of 1 people found this review helpful.
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Oct 17, 2016
JLeve1906
Edward the salesman I dealt with was quick to respond to my questions and worked diligently to close the deal as I am working this deal from over 500 miles away!!
1 of 1 people found this review helpful.
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Oct 13, 2016
Sent me an e-mail immediately. Sent a return e-mail yesterday but have not had a relpy.
1 of 1 people found this review helpful.
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Oct 4, 2016
Very quick response. Pleasant and knowledgeable.
1 of 1 people found this review helpful.
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Sep 27, 2016
Great staff and quick response time.
1 of 1 people found this review helpful.
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Sep 22, 2016
LeahW
Mark was super nice but they would not budge on the price.
3 of 3 people found this review helpful.
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Sep 7, 2016
Quick response. Accomodating. Easy to do business with.
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Sep 7, 2016
The only thing I can say bad is that the truck was gone when I got there.
2 of 2 people found this review helpful.
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Sep 4, 2016
Good experience with this dealership
1 of 1 people found this review helpful.
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Aug 31, 2016
Received a call and discussed the vehicle i was interested in with Edward but after a couple of emails, he stopped responding and wouldnt return any phone calls. Just text me saying he was with other customers but again no return phone call. Im in sales myself and would think that if someone is interested in purchasing a car they they would pursue the sale. Felt a bit shady after asking for a video and asking other specifics of said vehicle. Glad that I didnt waste any more time with this.
10 of 10 people found this review helpful.
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Aug 29, 2016
It's was a ok visit I think the car is over priced but they wasn't about go down so I'm still looking.
3 of 3 people found this review helpful.
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Aug 16, 2016
I contacted them with a simple question and they returned by contact, but avoided my question and said another person would get with me the following day but after about a week, I have still not heard from anyone.
6 of 6 people found this review helpful.
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Aug 8, 2016
Went in just to test drive but the sales person worked with me and I came out with a new car. The process was very fast, everyone is very helpful and friendly.
2 of 2 people found this review helpful.
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Jul 27, 2016
Salesman named Jerome was great. The first used car manager was unwilling to meet my offer. I left the dealer. The next day I was called and told they would meet my price. Not a fan of the "run around" but the 370Z is in my garage.....
4 of 4 people found this review helpful.
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Jul 16, 2016
Great sales guy. Great financing manager. Terrible sales manager. They will try to give you below market value for your trade. Sales manager doesn't care if you buy the car or not. If you don't buy it someone else will. The sales manager will not even come out of the office to introduce himself to the buyer. This dealer thinks to much of them self and very little of the customer. First and last time doing business here.
6 of 6 people found this review helpful.
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Jun 16, 2016
Beddingfield
Good sslesperson
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Jun 10, 2016
Way way too aggressive: 6 emails and phone calls on Sunday despite I told them by phone and by email to leave me alone!
3 of 4 people found this review helpful.
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Jun 9, 2016
Zim5804
The internet department contacted me soon, but it took a salesperson a couple days before they contacted me. I had already found a truck I was interested in.
1 of 1 people found this review helpful.
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Jun 2, 2016
barneswl
The Dealer was quick to contact me but the truck I was interested in sold quickly due to the price...
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May 30, 2016
A representative quickly responded and invited me to come for a test drive. I wasn't able to make an appointment due my work schedule but they have stayed in touch.
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May 21, 2016
Did not purchase car from them, but quick response and good follow up.
0 of 1 people found this review helpful.
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May 10, 2016
Rt1949
I came prepared to purchase. I had all the paperwork ready. Missing one sheet from the bank. They got that for me. Still had to see f & I mgr. 2 hours later left with the car.
1 of 1 people found this review helpful.
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May 9, 2016
They did not follow up on phone calls and seemed too busy to sell me a car, but that's ok because we bought a fabulous Porsche from another dealer and it is awesome!!!
2 of 2 people found this review helpful.
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May 1, 2016
Richard Grizzard was exceptional. I appreciated his attitude, knowledge and commitment to me as the customer. I definitely would of purchased the vehicle except that the Carfax reported the vehicle was involved in an accident.
Is this review helpful? Yes | No
Apr 25, 2016
Edward, call me back right away, also set up appointment for me to come in for a test drive. My schedule changed, wasn't able to make myschedule appointment appointment. Edward call me for knew time! Still pending
0 of 1 people found this review helpful.
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Mar 30, 2016
I had an appointment to test drive this Toyota on Monday, March 28, 2016 at 1: 30 pm. The salesman called me Monday morning to let me know that it had been sold. What kind of treatment is this for a potential customer?
2 of 3 people found this review helpful.
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Mar 28, 2016
Tbb0
Heard back from the Internet rep, who was responsive and followed up to see if a salesperson contacted me.
Is this review helpful? Yes | No
Mar 19, 2016
Psuejr
Unable or unwilling to get report of accident on car in question.
1 of 1 people found this review helpful.
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Mar 18, 2016
very good
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Mar 9, 2016
I was contacted promptly, however, the car did not suit me.
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Mar 7, 2016
Great
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Feb 28, 2016
I recommend Ramon G. for an outstanding work for helping us purchased the Honda Pilot Touring.
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Feb 25, 2016
My overall experience was excellent. Hasaan was amazing! My husband and I really appreciate his honesty and his willingness to help. We knew what we wanted and he helped us get it! Thanks Hasaan and to all the nice and wonderful people there. You all are great at what you do!
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Feb 3, 2016
ryanmot
The experience was horrific. I live out of town and Ramon the sales rep I communicated with completely miss represented the product. I had a friend drive two hours to see the vehicle on my behalf, Which Ramon knew he was coming . When he arrived Ramon could not find the keys to the vehicle so he never got to test drive it and the condition was not what was discussed. The tail light was shattered, there was what I would call a puncture in the rear bumper and scratches all over. This was an embarrassing experience and I would never do business with this establishment.
2 of 2 people found this review helpful.
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Feb 2, 2016
Ramon, the salesman we dealt with via email was very responsive. We drove from Charlotte to buy the car having been told it was pristine. We arrived and the convertible top was damaged as was one of the wheels which vibrated badly on test drive. Biggest issue, there was a water leak causing mold in the trunk. The manager Ramin did not come apologize nor thanks us for driving 5 hours to see a car we were told was a 9 out of 10. Very disappointed in our treatment and experience at this dealer.
4 of 4 people found this review helpful.
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Jan 28, 2016
Very helpful
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Jan 26, 2016
Sold the car despite of talks with me
4 of 4 people found this review helpful.
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Jan 18, 2016
Very nice sales person.
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Jan 14, 2016
I called several times to get a response to an ad. The salesperson did respond with several questions however never acknowledged their trade quote. Just VERY LOW BALLED my Mercedes trade.
3 of 3 people found this review helpful.
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Dec 27, 2015
Awesome...very polite people.
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Nov 16, 2015
In my email inquiring about a vehicle, I asked that the dealer provide info via email instead of calling me. Sales rep ignored my request and called me multiple times during the day while I was at work. I'm unable to be interrupted at work with sales calls, which is the reason I asked for info via email. Very disrespectful and unprofessional to call me numerous times a day when I asked them not to.
3 of 3 people found this review helpful.
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Nov 2, 2015
wonderful experience, great people!
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Oct 28, 2015
Great would recommend. Helpful staff.
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Oct 25, 2015
OK - I was looking specifically for a used Town & Country or Dodge equivalent. I went to look at one and spoke with one salesman who pushed me off to another that seemed very disinterested. I will go back in hopes of a better experience.
1 of 1 people found this review helpful.
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Oct 25, 2015
GypsyQueen
Went above and beyond to quickly contact me about the vehicle inquiry. Stayed in touch and kept informed since I travel a bit. The staff are worth buying from alone!
Is this review helpful? Yes | No
Oct 21, 2015
migration_exelmans
Good folks. Not pushy at all. I didn't end up buying the car but I really enjoyed speaking with Richard Grizzard.
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Oct 6, 2015
Phone contact was good and followup was good also.
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Oct 1, 2015
Great response, timely, courteous, will consider them for next purchase.
1 of 1 people found this review helpful.
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Read 92 old reviews
Sep 3, 2015
Would not buy from again. Car was missing spare tire, tools and holder to secure the tools and the spare tire. Seller shipped missing spare and tools to change spare. They did not ship the tool holder which also secures the spare. The salesman said that was not a safety issue and I had to purchase it. Would not return my calls or emails. It is a safety issue when the tools and spare are loose. *** Buyer Beware ***
2 of 2 people found this review helpful.
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Sep 1, 2015
responded well to all inquiries
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Aug 31, 2015
TZdoDO4378
I actually did not deal with them in person but they responded to my questions and offered to help me in any way they could.
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Aug 27, 2015
made offer and told happy hunting not very good dealer to dela with
2 of 2 people found this review helpful.
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Aug 17, 2015
Waited over 30 minutes while they located the car even though I had made an appointment. The car was obviously in disrepair as the car fax stated that it had been in an minor/moderate reared accident. Even after it was inspected by the dealership, the car pulled heavily to the left and missing the spare.
1 of 1 people found this review helpful.
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Aug 11, 2015
My car salesman Ramon was very helpful. Got me the best deal he possibly could with no money down. Drove away that night in a new car. I definitely recommend WestGate to anyone looking for a new car.
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Jun 21, 2015
Intial contact deferred me to another salesperson because he was busy with another customer. I had come to see 2 used vehicles. Initiallly, the sales person was very friendly and conversational. She showed me the to trucks I came to see but I was not at pleased with appearance of one and the other simply did not meet my needs. When I told her that I wasn't interested in either vehicle, her demeanor rapidly changed and her smile turned into a grimace. I asked he if she had anything on the lot that might be closer to what I was looking for, she said "Not in your price range." I thanked her for her time and left.
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Jun 21, 2015
Did not buy a car but they were very responsive and followed up.
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Jun 21, 2015
Was ready to go purchase the truck, salesman told me that it was going to be put in shop to be worked on didn't tell what for. Didn't call back like they said they would, so I call and all of a sudden there were other cars ahead of it. He told me he would call me the next morning when it was fixed. He called only to tell me the owner sold it to a family member, then tried to sell me something I didn't want at all. Doubt I ever do business with this dealer playing games is for children
1 of 1 people found this review helpful.
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Jun 20, 2015
Richard was a great guy to deal with. I appreciate his help in purchasing and getting me on the road before rush hour traffic.
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May 15, 2015
Good to go
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May 11, 2015
I initially went to Westgate, because of their reputation but also their advertised price on a specific truck they had in inventory. They pride themselves on being upfront and avoid the "games" that most want to avoid at a car dealership. Well if anything... those games we're worse than any dealership I've ever dealt with. I've leased and financed vehicles at the surrounding competitors, but was shocked by this experience with Westgate. I was up sold on everything and given a much higher price over the advertised price. When the advertised price was mentioned... I was told I didn't qualify for that price and the price was not realistic. Since the advertised price included every single discount they offer, which isn't likely for 99% of people. Which in itself is pretty misleading. After spending countless hours at the dealership, then finally leaving... I was told they would honor the price. I was there ready to buy and I feel like first impression is everything. Especially with a competitive commodity, so why all the smoke and mirrors or games? I will not buy from Westgate nor recommend them based on this experience. And sure... maybe it's not fair to judge the entire dealership around this. However, a sales person still represents your dealership, your brand or name. And he was also a veteran employee... 3+ years. If you're in the area, I'd suggest a competitor. I only gave them a 2 star vs 1, because they have tried to reach out to me... not to find out what happened, but to only figure out a way to sell me something. Go figure.
1 of 1 people found this review helpful.
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Apr 8, 2015
They called to confirm appointment with a 2007 Honda Pilot and within 1 hour they sold it. Did not call us to let us know. We drove over 2 hours to see car.
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Mar 27, 2015
Good experience, Fair trade-in value, nice salesman
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Mar 24, 2015
Had my jeep waiting for me even befor I saw it
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Mar 17, 2015
Sales person was on point kind and considerate
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Feb 16, 2015
Ken was terrific. Great experience! No games, and no haggling!
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Jan 9, 2015
customer service is terrible the wait time to get a credit approvalanswer by phone never got one have to call the dealer they make you stay all day at the dealers still get no results that are satisfactory for customer.
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Jan 5, 2015
They were great and gave me options I could. Goose from.
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Jan 4, 2015
Excellent
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Jan 4, 2015
Timely return back. Bad customer service
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Dec 26, 2014
The best experience, I will recommend to everyone to shop at westgate.
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Dec 20, 2014
Most informative and professional with all inquiries I asked about
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Nov 19, 2014
GOod people, both RIchard and John were top notch!!
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Nov 8, 2014
Pretty good....a bit more patience with my questions, and you would have sold me the car. My oh sold it anyway...well done.
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Nov 6, 2014
Great customer service
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Nov 6, 2014
One problem after I buy the truck .the sales man not helpful
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Nov 5, 2014
CaptainKAB
5
They are perfect
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Oct 25, 2014
They had a 800 service call me on a Sunday night in the middle of dinner and didn't even know what car I was interested in. Still haven't heard from them on what I wanted to buy, they just tried to push me to go there and but something....true "used car" dealer behavior.
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Oct 20, 2014
The car was bought out from under us, as we were looking at it.
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Oct 3, 2014
The customer service was excellent. Thanks to my awesome salesman Richard. I'm riding in my new Camaro.
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Sep 22, 2014
Very good information received
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Sep 10, 2014
I received a response from my inquiry very quickly. Jeff Shetler was quick and thorough with his responses to my questions. Unfortunately, due to circumstances beyond my control, I couldn't move quickly enough on the car and someone else bought it. But Jeff was great about keeping me informed and assisting me with my needs. Thanks, Jeff!
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Sep 5, 2014
Great dealership, I would definitely recommend them to all the people who ask where to buy a car!!! Richard Grissard was very helpful and worked with my budget!!!
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Sep 4, 2014
ok
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Aug 9, 2014
trizzuto
salesman had almost no knowledge about the car I was test driving, which was a Prius C. I asked for a quote and they never got back to me. I appreciated that my salesman was not aggressive, but this guy almost wasn't aggressive enough. This is also a big dealership - but they didn't treat me like they really cared about my business. Wouldn't recommend
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Jul 27, 2014
Felt like this company didn't care if I bought a corner or not!
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Jul 19, 2014
Great buying experience...from initial response to purchase. Jeff Shetler and the rest of the staff was great.
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Jul 17, 2014
Good price on the jeep however the purchasing experience was ok. They got me in and out which is good but I have yet to receive any type of follow up, didn't fill it up with gas, and won't respond to a question I asked via email to the salesman I bought it from
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Jun 20, 2014
They were very helpful to me. I haven't as yet purchased a car from them but they are being very helpful with my search.
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May 12, 2014
Kevs70bu
This dealer is unwilling to finance a vehicle for me and my family, they always wanting a huge down payment and me and my wife are on disability and can't do that and they will not budge on the price. I don't recommend them to anyone.
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May 10, 2014
Fine
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May 10, 2014
Low balled me on my trade in and because of that we couldn't make a deal
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May 1, 2014
They are helpful. No haggling dealership. That means the price you see is what you get-I like that. Remember the sticker price is only the beginning then there's taxes and insurance and dealership fees so plan for the extras.
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Apr 30, 2014
36td
435
Excellent Dealer! Excellent prices! I purchased this vehicle after seeing it on Cargurus and contacting this dealer! Everyone I dealt with was awesome and I traveled almost two hours to purchase from them! I arrived at closing time and the guys stayed over two hours to complete the sale with me! I cannot say enough about this dealership! I have hated to go to any dealer in the past, it has always been a hassle and has taken ALL day! I nor anyone has time for that! The guys at Westgate have helped change that for me! I would recommend them to anyone!!!! They are defiantly worth your drive!!!!!!!!
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Apr 28, 2014
I made an appt. to see the vehicle, confirmed that same morning but when I arrived there, the same sales person I had been talking to for days, handed "the key" to a young man to fetch the car and after sometime, we were told that the car had been sold. Negligence at its best!
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Apr 20, 2014
just inquiry on my part initially, but they were very interested in being helpful. Three individuals contacted me. I like them. Hopefully I can buy a car from them.
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Apr 19, 2014
Responded immediately and followed up. Also,pix of rep is cute. Good marketing move. Bought locally.
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Apr 6, 2014
No real follow up. Dealer never mentioned that they were a no haggle shop until after the entire sales presentation.
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Mar 31, 2014
Very good , deal with sale rep
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Mar 1, 2014
Laura was great kept in touch with me and let me know before I made the 2hr drive that the car sold before I could there
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Feb 14, 2014
okay
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Feb 14, 2014
They called me while I was on my second test drive to tell me they sold the car I am driving! What? I took a half day off only to have the vehicle literally ripped out of my hands. They offered no concession and the manager blamed the salesperson. Places like this is what gives auto dealerships a bad stigma. Stay away!
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Feb 13, 2014
myrx350
5
Responded immediately to my questions.
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Feb 8, 2014
They are very nice and willing to work with me. I've sent 2 more people to them to buy their cars as well.
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Feb 6, 2014
Salesman wasn't very customer service oriented and had no communication on what was going on. He would just get up and walk off leaving me to wonder. Then after finally purchasing my vehicle i was told it was being pulled around to have it cleaned. I was left outside waiting for 30 minutes..
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Feb 5, 2014
I loved the service. I was treated like a VIP the entire time. My only complaint is that I didn't get a full tank of gas. Otherwise, outstanding service.
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Feb 2, 2014
They responding very quickly to my questions. Great with follow up. I am very pleased with the service. They truly make themselves available to their customers. Great Job.
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Feb 1, 2014
fmswanson
The only dealer to respond.
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Jan 29, 2014
Positively aggressive about car deal>Rate +
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Jan 11, 2014
Still talking with Dealer
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Jan 4, 2014
I was not impressed with the sales staff and lack if interest in my business
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Jan 1, 2014
would not go back got a sneaky dealer vibe from the sales rep
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Dec 20, 2013
Although I did not go to the dealership, the salesperson called me. Not once, but twice. Not too pushy though. Very nice
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Dec 8, 2013
They were professional and had a good selection of vehicles
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Dec 3, 2013
good firm price good sevice
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Nov 23, 2013
Mr. Wallace addressed my needs directly without any 'bait and switch' types of salemanship. He furnished all warranty information I requested and furnished various financial methods of payment. Very good job.
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Nov 21, 2013
Very prompt response from Kayla at Westgate. Although the vehicle I was interested in had been sold Kayla responded quickly. I told Kayla what I was looking for and she offered to call me when she had something I may be interested in.
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Nov 15, 2013
Non pushy sales staff
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Nov 13, 2013
Super nice guy!
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Nov 12, 2013
Drove an hour to get there and the sales rep would not even let me see the vehicle. You are definitely your credit score here.
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Nov 7, 2013
Wonderful! Very caring about working with me :)
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Oct 29, 2013
sales person was awesome.
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Oct 15, 2013
Great customer service!
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Oct 13, 2013
Excellent
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Oct 6, 2013
They were quick to respond and I ended up buying an even nicer vehicle from them.
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Jun 10, 2013
2 days after I bought the van it broke down
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May 29, 2013
Great experience, stayed late and helped us get my daughter her first car.
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May 16, 2013
I received a phone call. The caller sounded very pleasant. I exchanged emails and the emials were promptly responded to. I felt the lady at the dealership went above the call of duty by agreeing to give me further information on the vehicle.
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May 11, 2013
rroesel
Bait and switch. Advertised one car but didn't have it. I drove 80 miles only to find this out. Never again.
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Mar 13, 2013
I bought a jeep from the dealer and it had leak but the dealer never responded back to my call or email. I did not have the jeep for one day and it had already caused me a problem. The customer service is very poor there!
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Feb 19, 2013
They were great and responded right away to help in my search
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Jan 3, 2013
Great conversation...caller was very understanding to my problem of living so far away.
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Dec 26, 2012
No hassle, straight forward, and very proffessional. Brian was a cut above the rest type saleserson. From one Satisfied customer.
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Nov 11, 2012
My experience with Stephanie Hughes at Westgate Chrysler, Jeep, Dodge RAM has been GREAT. They had a quick, friendly, caring response to my e-mail and didn't stop working hard to serve my needs.
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Nov 6, 2012
Truck was over priced would not come off price any. Big rip off place
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Sep 29, 2012
Went out 2x after calling first, no one was every available to assist me even after waiting 30 minutes. I was told the van I was looking for was up the hill and I could look around - this is after parking in the handicapped spot and walking in with a cane. Sure, I am going to walk around and find a needle in a haystack guys. Cold day in hell.
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Sep 8, 2012
Went to the dealership on Sunday with anticipation of driving off the lot with one of these cars, but the dealership was closed.... Purchased one later on that week from dealership in Atlanta.
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Jun 26, 2012
I wanted to negotiate a price on a Jeep I was interested in only to be told that the Jeeps were sellling so well that they were going to be firm on thier asking price. I took my business to another dealer, they worked with me on the price and I bought from them.
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Jun 6, 2012
Not willing to negotiate
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Mar 24, 2012
No one ever contacted me.
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Dec 22, 2011
POOR SERVICE.. I asked them to put gas in the car to test drive, It was pouring rain! The gas light starts blinking; I'm stuck in traffic felt fear of being stranded. wanted us to GIVE them our car. Not willing to negotiate anything fair. NOT a good company to deal with
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