Thompson Lexus Doylestown

They contacted me almost immediately to let me know the vehicle had been sold and to ask if they could assist.

Great responder on time Will visite soon

They responded that the vehicle was already sold and delivered

The only reason they contacted me, was to tell me the car was sold. I don't believe the car was sold that day, in fact not really sure they had the car on the lot still anyway during my initial contact. I highly doubt someone going to purchase a Lexus opted for the VW but hey you never know.

The pictures and description did not reflect the condition of the vehicle. I made an appointment to travel to the dealer for a test drive and had every intention to buy the vehicle. The internet sales rep called to let me know that the pictures did not show that the paint on the roof was faded and that the front brakes would need to be serviced at the next inspection. A second call from the dealer let me know that the paint was also pealing. A third call let me know that the internet rep has JUST started the vehicle and noticed an engine vibration which led him to have their garage mechanics look into the cause of the vibration. He related that the mechanic first told him that the vibration would go away after the car WARMED up. After a closer look, the mechanic said that the motor mounts would need to be replaced and that there were three motor mounts and parts alone would be $300 per mount not including labor to replace them. None of these issues were covered in the description of the vehicle. Needless to say, I cancelled my appointment and vowed not to do business with them in the future.

very prompt responses, went extra miles to take pics for out of state buyer.

The SUV I was looking at online was exactly what the car looked like in person. The pictures represented the suv well. I purchased the car and the buying process went very smooth. My price was good as I was willing to wait until the price dropped, it finally did so I purchased the car.

They were very nice and helpful, but they were overpriced compared to other dealers in the area.

They responded quickly to my email. I have not had a chance to get with them yet

Polite courteous didn't have what I want it I'm still looking

Prompt and curteous reply both email and phone call.

When I walked in nobody greeted me or even asked if I needed help. I stood there waiting and then I finally walked over to two salesmen who were taking to each other and told them I was looking for Tom (a salesman I had been emailing back and forth) they pointed to his desk where he was on the phone talking. Tom was excellent and friendly and the only reason I give this dealership 3 stars. My wife said I was ignored because I drove up to a Lexus dealership in a green 2002 Honda Odyssey. I did buy the vehicle I came to look at because of Tom. Other then that, I was disappointed with my initial experience.

Did not accept my offer, but was professional and quick.

This was my choice!

Dealer responded right away! The salesman Ryan was very nice. Would highly recommend Thompson deal ship and Ryan.

Never went to see it, but great info from dealer

Dealer responded back to every inquiry.

Fast followup from Jim Ogle, thanks Jim!!

Very nice people but sidnt buy from them

couldn't answer basic questions.