Thompson Lexus Doylestown

50 W Swamp Rd
Doylestown, PA 18901
Map & Directions

Sales: (215) 712-8235 Service: (215) 977-4288

Today 8:00 AM - 5:00 PM (Open Now)
Show business hours

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Dealer Details

Thompson Lexus Doylestown

22 reviews
Today 8:00 AM - 5:00 PM (Open Now)
50 W Swamp Rd
Doylestown, PA 18901

Dealer Reviews

All reviews are verified visits to the dealer. – Learn More
Nov 27, 2019
They have been very helpful, and have communicated with me consistently and professionally from all levels of management.
Is this review helpful? Yes | No
Nov 27, 2019
Response from current dealership:
Thomas, we are happy to be of assistance in whatever you need. Thank you for the 5 stars.
Nov 13, 2019
Nice sales people and Craig is very helpful as my wife and I are in search for the right vehicle, he has patiently been sending us vehicles to view
Is this review helpful? Yes | No
Nov 15, 2019
Response from current dealership:
Thank you for sharing your 5-star experience with us! We appreciate your feedback and will share your kind words with Craig.
Sep 1, 2019
Even though the vehicle sold they sent other listings to me.
Is this review helpful? Yes | No
Sep 16, 2019
Response from current dealership:
Thank you for taking the time to leave us this review!
Aug 31, 2019
Great experience! Awesome dealership!
Is this review helpful? Yes | No
Sep 16, 2019
Response from current dealership:
Jeffrey- Thank you for sharing your 5-star experience with us! We appreciate your feedback.
Aug 28, 2019
Terrific experience. Entire staff was extremely helpful and great to work with. Best experience in purchasing a vehicle and I was out of state. Just ask for Ryan and he will take care of you!! Thanks !! Brian
Is this review helpful? Yes | No
Sep 16, 2019
Response from current dealership:
Thank you for taking the time to leave us this review! We appreciate your kind words!
Aug 12, 2019
They responded quickly and we test drove the car today!
Is this review helpful? Yes | No
Sep 16, 2019
Response from current dealership:
Thank you for the kind words, Meg!
Jul 15, 2019
Replied the following day to let me know that the truck was sold.
Is this review helpful? Yes | No
Jul 19, 2019
Response from current dealership:
We are sorry to hear this, we hope to see you back in the future.
Jul 11, 2019
Prompt respond
Is this review helpful? Yes | No
Jul 19, 2019
Response from current dealership:
Thank you for the review.
Apr 7, 2019
She said it was available on Monday and said it was sold next day
1 of 4 people found this review helpful.
Is this helpful? Yes | No
Feb 7, 2019
I received prompt response thanx for your service.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 12, 2019
Response from current dealership:
Thank you for the 5-star review, Asher!
Jan 20, 2019
Quick respond, nice salesperson
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 22, 2019
Response from current dealership:
Thank you for the 5-star review!
Jan 14, 2019
Ryan McKinnon responded to my email about this car very quickly. When I got there the next day Ryan was busy so he happily referred me to another sale person. Adam Ratcliffe was very nice and of course I bought the car. Thanks so much everyone was so nice and polite. Highly recommended this dealership.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jan 22, 2019
Response from current dealership:
Thank you for your kind words, Lena! We will share them with our team.
Nov 26, 2018
Very professional
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 27, 2018
Response from current dealership:
Thanks for the feedback, Brian!
Nov 9, 2018
Although I did not go to the dealership, but the online sales person I dealt with was awesome. Professional, knowledgeable, and went out of his way to provide me with additional information.
Is this review helpful? Yes | No
Nov 19, 2018
Response from current dealership:
Thank you for the 5-star review!
Nov 2, 2018
Excellent and profesional service .
Is this review helpful? Yes | No
Nov 6, 2018
Response from current dealership:
Nancy - Thank you for the 5-star review!
Sep 9, 2018
He was very professional
Is this review helpful? Yes | No
Sep 11, 2018
Response from current dealership:
Thank you!
Aug 16, 2018
Very professional. Dealer was not too pushy, understanding and helpful and sold me a great car at a very reasonable price.
Is this review helpful? Yes | No
Sep 11, 2018
Response from current dealership:
Thank you, Adam! We hope you are enjoying your new car!
May 5, 2018
Thank you for great and fast service . Product as described on website- good and clean condition . Very friendly dealership ! Thanks again!
Is this review helpful? Yes | No
May 6, 2018
Response from current dealership:
Thank you for the 5-Star review! We will pass this along to our team!
Feb 26, 2018
Great dealership and great customer service from Anne! A nice bunch of folks who care and want to help. If you find a car you like, be sure to put down a deposit!
Is this review helpful? Yes | No
Feb 28, 2018
Response from current dealership:
Thank you so much for your kind words! We've passed your feedback along to Anne, and look forward to working with you in the future.
Feb 25, 2018
Great experience but car had a few small surprising issues.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 28, 2018
Response from current dealership:
Thank you for the 4-star rating! Please contact Adam Rosenthal, our New Car Sales Manager, with regards to the issues you mentioned @ 267-898-2603.
Feb 19, 2018
Quick response
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Feb 21, 2018
Response from current dealership:
Thank you for your feedback, Mike!
Feb 7, 2018
Very quick response and total transparency!
Is this review helpful? Yes | No
Feb 9, 2018
Response from current dealership:
Thank you very much for your feedback and 5-star rating!
Dec 21, 2017
Excellent all around.Competitive pricing and knowledge of the vehicle heads above others
Is this review helpful? Yes | No
Dec 21, 2017
Response from current dealership:
Nancy, thank you so much for your feedback! We appreciate you taking the time to tell us about your experience.
Dec 15, 2017
Pleasant experience but the distance was too far to test drive the car
Is this review helpful? Yes | No
Dec 15, 2017
Response from current dealership:
Thanks for your feedback Roxanne! Please don't hesitate to reach out if there's anything we can do for you in the future.
Dec 6, 2017
Everyone at Thompson where very helpful and professional could not make a deal on the gx460 that i wanted though .
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Dec 8, 2017
Response from current dealership:
Thank you for taking the time to write this review! If there's anything we can help you with in the future, please don't hesitate to give us a call.
Dec 6, 2017
Thompson guys are top notch, been buying from them for ages because of their service. Internet service was great.
Is this review helpful? Yes | No
Dec 7, 2017
Response from current dealership:
Che, thanks so much for your loyalty to Thompson and this kind review!
Sep 1, 2017
Excellent salesperson in Ryan H.
Is this review helpful? Yes | No
Sep 5, 2017
Response from current dealership:
Thank you Sandy!
Jul 8, 2017
They contacted me almost immediately to let me know the vehicle had been sold and to ask if they could assist.
Is this review helpful? Yes | No
Jul 14, 2017
Response from current dealership:
Thank you for the 4-star rating, Bruce!
May 14, 2017
Great responder on time Will visite soon
Is this review helpful? Yes | No
May 15, 2017
Response from current dealership:
Thanks for the 5-star review!
May 1, 2017
They responded that the vehicle was already sold and delivered
Is this review helpful? Yes | No
Apr 17, 2017
The only reason they contacted me, was to tell me the car was sold. I don't believe the car was sold that day, in fact not really sure they had the car on the lot still anyway during my initial contact. I highly doubt someone going to purchase a Lexus opted for the VW but hey you never know.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 18, 2017
Response from current dealership:
Cole, we do apologize for any miscommunication that occurred between yourself and our dealership. If you would like to contact me directly at 215-345-1110 x2321, I'd be happy to help you find something that fits your needs. Sincerely, Kyle Sharp, Thompson Lexus Pre-Owned Manager.
Apr 5, 2017
The pictures and description did not reflect the condition of the vehicle. I made an appointment to travel to the dealer for a test drive and had every intention to buy the vehicle. The internet sales rep called to let me know that the pictures did not show that the paint on the roof was faded and that the front brakes would need to be serviced at the next inspection. A second call from the dealer let me know that the paint was also pealing. A third call let me know that the internet rep has JUST started the vehicle and noticed an engine vibration which led him to have their garage mechanics look into the cause of the vibration. He related that the mechanic first told him that the vibration would go away after the car WARMED up. After a closer look, the mechanic said that the motor mounts would need to be replaced and that there were three motor mounts and parts alone would be $300 per mount not including labor to replace them. None of these issues were covered in the description of the vehicle. Needless to say, I cancelled my appointment and vowed not to do business with them in the future.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 14, 2017
Response from current dealership:
Thank you for taking my call earlier this week. I apologize again for the miscommunication - please contact me directly if there is anything I can help you with in the future. Sincerely, Kyle Sharp, Thompson Lexus Pre-Owned Sales Manager
Feb 16, 2017
very prompt responses, went extra miles to take pics for out of state buyer.
Is this review helpful? Yes | No
Feb 27, 2017
Response from current dealership:
Thank you so much for the 5-star rating!
Feb 9, 2017
The SUV I was looking at online was exactly what the car looked like in person. The pictures represented the suv well. I purchased the car and the buying process went very smooth. My price was good as I was willing to wait until the price dropped, it finally did so I purchased the car.
Is this review helpful? Yes | No
Mar 6, 2017
Response from current dealership:
Thank you for taking the time to tell us about your experience. We are happy to hear that our pictures represented the vehicle well, and look forward to working with you in the future!
Dec 21, 2016
They were very nice and helpful, but they were overpriced compared to other dealers in the area.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Nov 23, 2016
They responded quickly to my email. I have not had a chance to get with them yet
Is this review helpful? Yes | No
Nov 20, 2016
Polite courteous didn't have what I want it I'm still looking
Is this review helpful? Yes | No
Nov 16, 2016
Prompt and curteous reply both email and phone call.
Is this review helpful? Yes | No
Nov 2, 2016
When I walked in nobody greeted me or even asked if I needed help. I stood there waiting and then I finally walked over to two salesmen who were taking to each other and told them I was looking for Tom (a salesman I had been emailing back and forth) they pointed to his desk where he was on the phone talking. Tom was excellent and friendly and the only reason I give this dealership 3 stars. My wife said I was ignored because I drove up to a Lexus dealership in a green 2002 Honda Odyssey. I did buy the vehicle I came to look at because of Tom. Other then that, I was disappointed with my initial experience.
Is this review helpful? Yes | No
5
Oct 25, 2016
Did not accept my offer, but was professional and quick.
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Oct 6, 2016
This was my choice!
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Aug 17, 2016
Dealer responded right away! The salesman Ryan was very nice. Would highly recommend Thompson deal ship and Ryan.
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Aug 12, 2016
Never went to see it, but great info from dealer
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Mar 1, 2016
Dealer responded back to every inquiry.
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Nov 10, 2015
Fast followup from Jim Ogle, thanks Jim!!
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Oct 4, 2015
Very nice people but sidnt buy from them
1 of 1 people found this review helpful.
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Sep 2, 2015
couldn't answer basic questions.
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May 13, 2015
REDICULOUS PRICE! Think they have a gold nugget when it is only a shiny turd!
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Apr 10, 2015
Went to the dealer to buy a car and when I got there the salesman told me they don't have the car that was on the website it was just an image of car on there site.... but what got me upset is I emailed them for the price for the car and salesman sent me back an email with a price for a car they didn't even have... I drove 1hour and 20 minutes to purchase a vehicle that they didn't even have...
1 of 1 people found this review helpful.
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Feb 1, 2015
Worked with Wayne, was the easiest purchase of my life. Not pushy and he was on point.
Is this review helpful? Yes | No
Dec 16, 2014
Very good experience bough RX 400 sports from them.
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Sep 24, 2014
Thompson Lexus offered me a fair price for my trade in and made me an excellent deal on the vehicle I purchased from them. I would highly recommend this dealership.
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Sep 17, 2014
Joseph was extremely helpful and genuinely seemed to want to find us the right (used) car.
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Apr 28, 2014
excellent
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Dec 22, 2013
Great service - Ryan was excellent - these guys do their best to make a deal
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Dec 20, 2012
Ryan Mckinnion was very friendly and easy to work with. A great experience.
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Aug 7, 2012
Good prices and friendly response.
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Jun 27, 2012
Quick repsonse, and very helpful.
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Jan 3, 2012
Sorry its expensive prices
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