Thompson Lexus Doylestown

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50 W Swamp Rd
Doylestown, PA 18901

http://www.thompsonlexusdoylestown.com

Sales: (215) 345-1110

Service: (215) 977-4288

Closed Today (Sun)

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Sales Reviews (20)

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Sandy

Sep 1, 2017

Excellent salesperson in Ryan H.

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Response from Thompson Lexus Doylestown:

Thank you Sandy!

Bruce

Jul 8, 2017

They contacted me almost immediately to let me know the vehicle had been sold and to ask if they could assist.

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Response from Thompson Lexus Doylestown:

Thank you for the 4-star rating, Bruce!

Santro_2600

May 14, 2017

Great responder on time Will visite soon

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Response from Thompson Lexus Doylestown:

Thanks for the 5-star review!

roblack709

May 1, 2017

They responded that the vehicle was already sold and delivered

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Cole

Apr 17, 2017

The only reason they contacted me, was to tell me the car was sold. I don't believe the car was sold that day, in fact not really sure they had the car on the lot still anyway during my initial contact. I highly doubt someone going to purchase a Lexus opted for the VW but hey you never know.

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Response from Thompson Lexus Doylestown:

Cole, we do apologize for any miscommunication that occurred between yourself and our dealership. If you would like to contact me directly at 215-345-1110 x2321, I'd be happy to help you find something that fits your needs. Sincerely, Kyle Sharp, Thompson Lexus Pre-Owned Manager.

John

Apr 5, 2017

The pictures and description did not reflect the condition of the vehicle. I made an appointment to travel to the dealer for a test drive and had every intention to buy the vehicle. The internet sales rep called to let me know that the pictures did not show that the paint on the roof was faded and that the front brakes would need to be serviced at the next inspection. A second call from the dealer let me know that the paint was also pealing. A third call let me know that the internet rep has JUST started the vehicle and noticed an engine vibration which led him to have their garage mechanics look into the cause of the vibration. He related that the mechanic first told him that the vibration would go away after the car WARMED up. After a closer look, the mechanic said that the motor mounts would need to be replaced and that there were three motor mounts and parts alone would be $300 per mount not including labor to replace them. None of these issues were covered in the description of the vehicle. Needless to say, I cancelled my appointment and vowed not to do business with them in the future.

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Response from Thompson Lexus Doylestown:

Thank you for taking my call earlier this week. I apologize again for the miscommunication - please contact me directly if there is anything I can help you with in the future. Sincerely, Kyle Sharp, Thompson Lexus Pre-Owned Sales Manager

fsung

Feb 16, 2017

very prompt responses, went extra miles to take pics for out of state buyer.

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Response from Thompson Lexus Doylestown:

Thank you so much for the 5-star rating!

Lduggan476

Feb 9, 2017

The SUV I was looking at online was exactly what the car looked like in person. The pictures represented the suv well. I purchased the car and the buying process went very smooth. My price was good as I was willing to wait until the price dropped, it finally did so I purchased the car.

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Response from Thompson Lexus Doylestown:

Thank you for taking the time to tell us about your experience. We are happy to hear that our pictures represented the vehicle well, and look forward to working with you in the future!

Marsovick

Dec 21, 2016

They were very nice and helpful, but they were overpriced compared to other dealers in the area.

2 of 2 people found this review helpful.

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Patricia

Nov 23, 2016

They responded quickly to my email. I have not had a chance to get with them yet

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Domenick

Nov 20, 2016

Polite courteous didn't have what I want it I'm still looking

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dred1127

Nov 16, 2016

Prompt and curteous reply both email and phone call.

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Nov 2, 2016

When I walked in nobody greeted me or even asked if I needed help. I stood there waiting and then I finally walked over to two salesmen who were taking to each other and told them I was looking for Tom (a salesman I had been emailing back and forth) they pointed to his desk where he was on the phone talking. Tom was excellent and friendly and the only reason I give this dealership 3 stars. My wife said I was ignored because I drove up to a Lexus dealership in a green 2002 Honda Odyssey. I did buy the vehicle I came to look at because of Tom. Other then that, I was disappointed with my initial experience.

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wnabulsi

Oct 25, 2016

Did not accept my offer, but was professional and quick.

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Roger

Oct 6, 2016

This was my choice!

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Joyce

Aug 17, 2016

Dealer responded right away! The salesman Ryan was very nice. Would highly recommend Thompson deal ship and Ryan.

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John

Aug 12, 2016

Never went to see it, but great info from dealer

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Jay

Mar 1, 2016

Dealer responded back to every inquiry.

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a6063472

Nov 10, 2015

Fast followup from Jim Ogle, thanks Jim!!

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colton

Oct 4, 2015

Very nice people but sidnt buy from them

1 of 1 people found this review helpful.

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Read 13 old reviews

william

Sep 2, 2015

couldn't answer basic questions.

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Jason

May 13, 2015

REDICULOUS PRICE! Think they have a gold nugget when it is only a shiny turd!

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Irma

Apr 10, 2015

Went to the dealer to buy a car and when I got there the salesman told me they don't have the car that was on the website it was just an image of car on there site.... but what got me upset is I emailed them for the price for the car and salesman sent me back an email with a price for a car they didn't even have... I drove 1hour and 20 minutes to purchase a vehicle that they didn't even have...

1 of 1 people found this review helpful.

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Jen

Feb 1, 2015

Worked with Wayne, was the easiest purchase of my life. Not pushy and he was on point.

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Satinder

Dec 16, 2014

Very good experience bough RX 400 sports from them.

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charles

Sep 24, 2014

Thompson Lexus offered me a fair price for my trade in and made me an excellent deal on the vehicle I purchased from them. I would highly recommend this dealership.

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damon

Sep 17, 2014

Joseph was extremely helpful and genuinely seemed to want to find us the right (used) car.

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Mohamed

Apr 28, 2014

excellent

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asim

Dec 22, 2013

Great service - Ryan was excellent - these guys do their best to make a deal

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Howard

Dec 20, 2012

Ryan Mckinnion was very friendly and easy to work with. A great experience.

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Srikanth

Aug 7, 2012

Good prices and friendly response.

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JOHN

Jun 27, 2012

Quick repsonse, and very helpful.

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Mohammed

Jan 3, 2012

Sorry its expensive prices

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Thompson Lexus Doylestown

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