Surprise Ford

had appt to see truck... sold it right out from under me... then they try to sell me a fifferent one but it is almost the same. not the same. just thought they could generate 2 sales. i wouldnt call then for anything... poor dealership

Horrible ,after I had a cash offer accepted with them over the phone I drove about 60 miles to finalize the deal , after I test drove the truck and went in the sales manager told me they would not take my cash offer. So if you need a car or truck do not buy from this dealership.

I’d give negative stars if possible!!!! After speaking with a sales person & email knowing exactly what I was looking for, my price range knowing my credit & that I was pre-approve from capital one I drove the two hours to go see several Escapes. Test driving one I made the mistake of letting them write up a deal on one. Instead of looking at all the numbers before I had him contact capital one to see what my payments and % rate would be and sat there waiting for over an hour going back-and-forth & coming back to that capital one would only finance so much and him asking if he could run it through his banks. I decided I had had enough & was going to head back home. I asked for my paperwork & realized that there was over $3600 added to the cost in “options” on a used car! How shady is that & his stupid do they think all people are? This was after I sat there and listened to some manager not give an older couple paying $41,000 cash $700 off the car! He gave them $500! OMG!

Great follow up

Jason was a very good salesman. Much the same as most dealerships as they have lots of add on’s They want to sell you. They do explain things thoroughly.

Quick response. Good service

No problems, decided on different model car.

They did respond and offered details on their vehicle that I inquired about.

Bad experience. I called OMAR specifically to be sure that the SUV that was what I wanted was still there so I would not have to drive 60 miles for anything. I was assured by Omar( with whom I discussed it with the day before) that it was still there and I could come to see it in a couple of hours. That was 10 AM on Saturday. I arrived at 12 Noon and was told he was busy with another customer but someone else could show it to me. After waiting at the salesman desk for 20 minutes, he came back and told us that it was sold on Friday. It cost me 120 miles of gas to go there just to find out he LIED. Then when I complained about it he told me that a salesman was just writing it up when I got there on Saturday. First, it was Friday, then it was Saturday, so I knew that he was lying the whole time. Can't deal with a company that lies.

The price on cargurus was not the true price of the car. Surprise Ford had a few add ons that you could not opt out of increasing the price of the car $1500 to $2000. I don’t deal with companies that are not honest upfront so I bought from another dealer in the area.

I purchased the vehicle.

Awesome customer service, friendly staff. My car was precisely as advertised. Dan was friendly and upfront, not pushy or shady. Perfect customer service from the moment I parked at the lot till I drop away!! Highly recommend!

I negotiated a good deal with the sales manager and then sent my assistant to go and get her car. They promised me that all would go as exactly as I had planned. There would be no changes to the deal. So I sent my assistant to go and buy her first brand new car. Long story short when she got there things changed By over $6,000 and then they conveniently forgot all about the pre-negotiated deal even though she went to talk with the person that I had negotiated it with. Then they financed her in a way that was amazingly perilous and expensive for her. Initially she told me that everything worked as I had said. Then she got to looking at the papers and found that the $25,000 car out the door was about 31 by the time everything was said and done. With a 15% interest rate. Suffice to say that I told her to take the car back And walk away from a $1500 down payment because nothing that she did and nothing that they were willing to do for her would make it right and she was only going to lose 10 x that money. I reminded the sales manager John of the prenegotiated deal and asked why it was not honored. They said they never could do the original deal and refused to make it right. And refused to take the 6000$ in extras off the deal. She had poor credit but that is no reason to charge her 6000$ more than the pre arraigned deal. And then finance her at 15%! Whatever you do stay away from these people. Their word is not their bond. They are without honor. It is what it is. Stay away! See my prior 5 Star then read here what I found out really happened.

They answered my questions on time

Great experience, great deal, great car Only negative was the amount of time I waited on finance but it was a busy day