Earnhardt Ford

Great experience, great customer service, great Salesman, and yes, I bought the car!

While the vehicle had been sold prior to me getting there, the dealer was very forthright with me about everything that was going on and really tried to find something else for me. Would go back again.

The internet sales manager was attentive and professional. Unfortunately, the vehicle that I was interested in was sold before I got to the dealership.

I received multiple emails from the dealership in fact I received emails from at least two sales people from that agency. However none of the emails enclosed the vehicle I inquired about. They all were touting different Expeditions. Which I did not inquire about.

Don't even try to do business with this dealership!!! My mission? To protect the buyer. So...buyer beware!!! This is the most despicable dealership I have ever "potentially" had dealings with. Comments from management., "Management is here to protect the dealership only". "Deals salesman make, mean nothing until blessed and put in writing by upper management". If you make a deal with one of their salesman? Not so much. The fine print says that management can nix anything agreed to by the salesman. So-called upper management says they have the final word, I guess Mr. Earnhardt and his sons have nothing to say anymore. And...how does that feel Earnhardt family? CarGurus contacted me for more information...I found this vehicle on CarGurus. I worked w/Bryan @ Earnhardt for almost a week to make a deal. My nephew even test drove the vehicle since he lives there and I am out-of-state. We finally made "a deal", including items to be repaired. Bryan turned me over to his Manager, Nikolas. Nikolas called me since his manager asked him to call me and offer me a $70 credit to make the agreed to repairs myself. I declined. He took all of my personal info, including my SS# and income $$ (even though it was to be a cash sale). Nikolas later sent me a text telling me "No worries...you will get your GMC Yukon Denali". He said he was parking it in the back, gave me the current mileage and taking the keys home with him for the night. 24 hours later? Nikolas sends me a text, saying the dent in the front passenger bumper would be too expensive for them to repair and so the deal was off!!! And, they offered me $70 to make ALL repairs??? Christopher, a Sales Mgr. called me and said I "really had no deal" as "the salesmen do not make deals", there is no deal until a contract comes and is signed by upper management. He also told me the only responsibility of management @ Earnhardt is to "protect the dealership". I asked him about the customer and he said that no, upper management protects the dealership only. Next AM? The madness continued. I received a voicemail from Frank, General Sales Manager, Earnhardt Ford, Chandler, AZ, asking if I "would be so kind as to return his call". Much to my chagrin, I did. The 1st words out of his mouth were, "Let me be clear, we will "not" be selling the 2015 Yukon Denali to "you"". What? He called to abuse me further? In addition, he continued to barrage me with how I arrived at my figures. So, to be clear, their current advertised price for this vehicle is $47,995. The "deal" their salesman and his manager made with me, and upper management renigged on, was $46,970. So, if you are interested in this tainted vehicle and shoddy dealership, that might be a good place "to start". Unless you want an "education" in how car dealerships are like real estate agents, where upper management is "the seller" and can and will decline what their agent (salesman) has presented to you, the buyer. My advice is, just steer clear. It is exhausting. I have never felt so violated as I have in this undertaking with Earnhardt Ford. I am just a woman, who maybe they thought they could roll over more than a man, that wanted to buy a vehicle.

Emailed me that they would be contacting me shortly but never did. Ended up buying elsewhere.

Cindy was easy to work with and we love the car

Good job

The sales person Chris, went above and beyond to help me get the car I wanted. Dealership gets an A+.

They made it painless and quick just liked we requested. We were out of the dealership and in our car in a half hour. Excellent Service!

Very attentive and contacted me right away. Not pushy like the others. Found another vehicle elsewhere though. Wishing it would have been at Earnhardt's. The dealership that had my truck has not been the easiest to deal with.

I purchased vehicle , however salesman at end became irritated with me BC I explained I need to talk over with my wife before I sign, his whole attitude changed from freindly to angry. Somewhat felt threatened,and forced to buy. 2) they ran my debit card several times (9) to be exact after I informed them I've pulled the cash out to give them for down pmnt costing me few hundred dollars in overdraft fees . And they constantly blew up phone while I'm at work on daily basis. Won't ever buy car again from them.

Quick response from dealer providing internet price and detailed info on auto.