Chapman BMW On Camelback

830 E Camelback Rd, Phoenix, AZ 85014

Sales: (602) 428-9281

Service: (602) 308-4990

Today 8:00am - 9:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Apr 19, 2017
Good overall experience.
Is this review helpful? Yes | No
Apr 10, 2017
Puggy74
I would advise anyone to steer clear of this dealer. I told the salesman, that I was willing to buy a car $13,400 out the door and indicating VERY clearly that I wanted taxes and fees included in that price, NOT a dollar more. He agreed to that and we went to see the finance manager Mike. Mike was very rude to me and was rushing me through the process and trying to prevent me from reading what I was signing by saying things like that he had two customers waiting on me. I am very sure that was not truthful, because my salesman gave me a weird look and said that it was odd that he said that. I was driven down the block to their news cars dept. to get Mike since he was readily available. Anyways, the catch was they upped the price on the car to make it so my $1500 deposit lowered my balance to $13,400. By doing so, they completely nullified (stole?) my deposit. If you go here, you can expect to be treated rudely by their finance manager Mike and for them to use deceptive tactics to cheat you. On top of that, it is incredibly hard to reach any one one I want to reach when I call. When I finally reached the manager, he didn't seem to care when I complained about my experience. PS: They did not include an owner's manual (seriously?) with the car and they showed no concern when my car with 11k miles would not allow me to start it the day after the sale due to a defective car alarm.
1 of 1 people found this review helpful.
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Mar 29, 2017
Added fees onto price. Offerred price plus tax tag title and doc but would not accept without additional $1000 safety inspection.
2 of 2 people found this review helpful.
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Mar 9, 2017
Great, bought the car!
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Feb 25, 2017
Niva_732
Awesome response time!
Is this review helpful? Yes | No
Feb 14, 2017
Ayojr1973
Very nice people, easy to deal with! It was closing time for them at the time of the sale, but they never made me feel rushed or like I was holding them up! I would definitely refer Chapman BMW !! Thank You! It's a great ride!!
Is this review helpful? Yes | No
Jan 16, 2017
They were very helpful. This was my 1st choice for a vehicle. We decided to buy an Acura TSX, 4 cylinder, same features. Also it was a 2010 not 2013. Chapman BMW encouraged us to stop by & shop.
Is this review helpful? Yes | No
Dec 24, 2016
Purchased a 2010 Cadillac Escalade Premium, from this dealer car was as stated sales associate was plesent and purchasing was made easy
Is this review helpful? Yes | No
Dec 11, 2016
Even if the car wasn't in great shape the service and follow through were excellent. Kudos to Geoff Williams internet sales for candid treatment.
Is this review helpful? Yes | No
Dec 7, 2016
Although I purchased somewhere else, I found Chapman's to be very nice.
2 of 2 people found this review helpful.
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Dec 5, 2016
I felt very comfortable, Geoff taught me a lot about the cars I was interested in and made the experience an important learning experience. I would recommend this dealership to others!!!
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Nov 26, 2016
Great service
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Nov 22, 2016
Their Internet sales guy was real responsive. We had a good experience and they were low pressure but we ended up not buying the car as I'm 6'1" andI couldn't sit in the backseat without hitting my head on the slanted back window (my younger daughter is probably going to end up being nearly 6 feet when she stops growing) and decided yellow wasn't the color we would prefer.
Is this review helpful? Yes | No
Sep 29, 2016
good and quick service
1 of 1 people found this review helpful.
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Sep 16, 2016
This was thier used lot...we liked the car we saw...no sales guy on test drive...when the time game for numbers they were incredibly rude...low balled us for our trade was sarcastic and rude to my husband and I and used some fake doctored up KBB report to justify thoer terrible unrealistic offer. They were highly unprofessional we couldnt even have a rational normal discussion. We walked out and will never go back... these small dealships need to overcharge under offer and nickel and dime you to meet thier overhead...this one is no different and the worst ive seem yet!
7 of 9 people found this review helpful.
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Aug 31, 2016
Got right back to me.
1 of 1 people found this review helpful.
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Aug 19, 2016
people were friendly but attention to detail was poor could have cleaned inside truck better also little things like needed windshield wipes that they said they would put on had a excuse for that also mixed caps for tires that has nitrogen in them also cheap dirty floor matts I like the truck
2 of 2 people found this review helpful.
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Aug 8, 2016
Very pleasurable experience
2 of 2 people found this review helpful.
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Aug 7, 2016
Would have bought a vehicle except for the surprise dealer prep charges of $690 they add on. After checking with other dealers, most do not have that added charge.
4 of 4 people found this review helpful.
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Aug 5, 2016
Was great till they told me come on down your approved!!! So after traveling more than 30 miles they say "oh sorry we can't get you financing, but you can put it on your discover card and get 5% cash back" Ridiculous to say the least
2 of 2 people found this review helpful.
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Jul 24, 2016
Fast easy sale
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Jul 23, 2016
I purchased a 2013 Kia Soul ! from Chapman. The experience was great. Recommend dealer to all.
1 of 1 people found this review helpful.
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Jul 22, 2016
They responded promptly and were very informative. I had phone and email follow up from them. Very good response!
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Jul 14, 2016
Lisadarras67
Dealer responded in a timely manner. But unfortunately the car was sold. They still tried to be helpful by telling us of other cars they had.
Is this review helpful? Yes | No
Apr 22, 2016
I would go back to this dealer in a heartbeat. Joe was very easy to work with, no pressure. Got there at 5 for a test drive, left at 7 with my new vehicle (had financing already in place). Gave me more than I expected for my trade. Great experience.
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Apr 17, 2016
Confused sales staff with no one really interested in making a non- bmw sale. Could give no info on car condition or location
1 of 1 people found this review helpful.
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Mar 12, 2016
Fast response from dealer. Good info from car gurus allowed me to get a great deal.
1 of 1 people found this review helpful.
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Feb 26, 2016
Purchased a vehicle
Is this review helpful? Yes | No
Jan 31, 2016
Gooooood
Is this review helpful? Yes | No
Jan 28, 2016
Fooled me around by hiding the truth that my target car has been sold.
Is this review helpful? Yes | No
Dec 18, 2015
Geoff Williams was great! You must ask for him!
Is this review helpful? Yes | No
Nov 4, 2015
Excellent service! Robert Mills was great!
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Oct 10, 2015
Quick Response
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Aug 27, 2015
Great service
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May 31, 2015
My service advisor is a true partner.
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May 18, 2015
Very helpful! Positive experience.
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Read 18 old reviews
Apr 17, 2015
Joe Augusta was helpful,not pushy and made the buying expirence pleasant and hassle free. Every employee we encountered played a role in our decision to purchase this amazing,clean,low mileage Infinity from Chapman BMW
Is this review helpful? Yes | No
Apr 12, 2015
Dealer emailed back and forth with me for days about a car, including the morning before I went to purchase it...I drove an hour to the dealership and when I arrived they couldn't find the car...then I was told it was sold. Sure would have been nice to know this before going out of my way to get there!
Is this review helpful? Yes | No
Apr 9, 2015
Great customer service and excellent staff who worked to satisfy my every need when I wascar shopping with them.
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Mar 4, 2015
Timely, professional follow-up from internet sales department and very competitive pricing.
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Feb 25, 2015
An absolutely wonderful experience! Joe was very nice and supportive without being pushy. They talked us into not one, but TWO cars from their lot and my wife and I are very happy.
Is this review helpful? Yes | No
Feb 23, 2015
Called back quickly, no deal but very pleasant sales staff
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Aug 17, 2014
Good experience in negotiating
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May 5, 2014
fine
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Apr 28, 2014
They sold the car I'd inquired about before I could see it so I didn't go to the dealership...no comment on the experience either way.
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Dec 13, 2013
They were wonderful to work with. I received a response to my inquiry in less than 24 hours. negotiated the purchase over the internet and phone. Car was delivered right to my door and its beautiful.
Is this review helpful? Yes | No
Aug 2, 2013
Expensive used cars high miles
1 of 1 people found this review helpful.
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Jul 30, 2013
They got back to me right away. They also honored my email price for cargurus that was $1000.00 dollars less than any other Internet price.
Is this review helpful? Yes | No
Jul 22, 2013
Rude Salesman, weren't willing to budge on price at all. Horrible experience, went to Le Sueur Car Company!
1 of 1 people found this review helpful.
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Jun 13, 2013
Robert Patro! Great guy. Overall in and out same day. He fought for the price iI wanted and they took care of every need without being pressured. And I got exactly the car I wanted.
Is this review helpful? Yes | No
Feb 13, 2013
Salesman was very nice.
Is this review helpful? Yes | No
Aug 16, 2012
I had the best salesman that I ever had with a dealership, he stayed in touch with me , worked with me, went out of his way.
Is this review helpful? Yes | No
Jun 23, 2012
Responded promptly. Very nice.
Is this review helpful? Yes | No
Feb 1, 2012
they respones really quick and do the paper very quick too
Is this review helpful? Yes | No

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