Chapman BMW On Camelback

830 E Camelback Rd
Phoenix, AZ 85014

Sales: (602) 428-9281

Service: (602) 308-4990

Today 11:00 AM - 6:00 PM
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https://static.cargurus.com/images/forsale/2018/05/17/01/14/2017_subaru_outback-pic-7969452654530161113-152x114.jpeg

2017 Subaru Outback 2.5i Limited Used Cars in Phoenix, AZ 85014

Great Deal
$4,406 BELOW
CarGurus IMV of $27,494

Price: $23,088

Mileage: 31,982

Location: Phoenix, AZ 85014

Average time on market: 45 days Certified Pre-Owned: No Transmission: 6-Speed CVT Color: Twilight Blue Metallic Description: Used 2017 Subaru Outback 2.5i Limited for sale - $23,088, 31,982 miles with Bluetooth
https://static1.cargurus.com/gfx/cg/noImageAvailable_150x113.png

2016 Hyundai Sonata SE FWD Used Cars in Phoenix, AZ 85014

Great Deal
$3,603 BELOW
CarGurus IMV of $13,892

Price: $10,289

Mileage: 29,145

Location: Phoenix, AZ 85014

Average time on market: 29 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Quartz White Pearl Description: Used 2016 Hyundai Sonata SE FWD for sale - $10,289, 29,145 miles with Bluetooth
https://static.cargurus.com/images/forsale/2018/06/08/02/27/2015_bmw_4_series-pic-6671771430206383169-152x114.jpeg

2015 BMW 4 Series 435i Gran Coupe RWD Used Cars in Phoenix, AZ 85014

Great Deal
$4,815 BELOW
CarGurus IMV of $33,610

Price: $28,795

Mileage: 28,213

Location: Phoenix, AZ 85014

Average time on market: 25 days Certified Pre-Owned: Yes Transmission: 8-Speed Automatic Color: Mineral Grey Metallic Description: Used 2015 BMW 4 Series 435i Gran Coupe RWD for sale - $28,795, 28,213 miles with Bluetooth, Driver Assistance Package, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2018/07/06/19/43/2015_lexus_es_350-pic-1037093791054778842-152x114.jpeg

2015 Lexus ES 350 Used Cars in Phoenix, AZ 85014

Great Deal
$4,006 BELOW
CarGurus IMV of $26,402

Price: $22,396

Mileage: 26,629

Location: Phoenix, AZ 85014

Average time on market: 31 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Matador Red Mica Description: Used 2015 Lexus ES 350 for sale - $22,396, 26,629 miles with Bluetooth, Navigation System, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2018/06/02/13/58/2016_honda_cr-v-pic-6909983286336901111-152x114.jpeg

2016 Honda CR-V SE Used Cars in Phoenix, AZ 85014

Great Deal
$2,697 BELOW
CarGurus IMV of $21,495

Price: $18,798

Mileage: 8,295

Location: Phoenix, AZ 85014

Average time on market: 44 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Crystal Black Pearl Description: Used 2016 Honda CR-V SE for sale - $18,798, 8,295 miles with Bluetooth
https://static.cargurus.com/images/forsale/2018/07/10/01/08/2017_toyota_rav4-pic-3416017329420688147-152x114.jpeg

2017 Toyota RAV4 XLE Used Cars in Phoenix, AZ 85014

Great Deal
$2,974 BELOW
CarGurus IMV of $22,673

Price: $19,699

Mileage: 14,195

Location: Phoenix, AZ 85014

Average time on market: 27 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Magnetic Gray Metallic Description: Used 2017 Toyota RAV4 XLE for sale - $19,699, 14,195 miles with Bluetooth, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2018/06/15/07/28/2013_honda_accord-pic-432751314789935361-152x114.jpeg

2013 Honda Accord EX-L Used Cars in Phoenix, AZ 85014

Great Deal
$2,154 BELOW
CarGurus IMV of $15,565

Price: $13,411

Mileage: 59,176

Location: Phoenix, AZ 85014

Average time on market: 20 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Basque Red Pearl Ii Description: Used 2013 Honda Accord EX-L for sale - $13,411, 59,176 miles with Bluetooth, Leather Seats, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2018/06/15/07/28/2014_ford_f-150-pic-7588056781689677361-152x114.jpeg

2014 Ford F-150 XLT SuperCrew Used Cars in Phoenix, AZ 85014

Great Deal
$3,358 BELOW
CarGurus IMV of $27,469

Price: $24,111

Mileage: 30,091

Location: Phoenix, AZ 85014

Average time on market: 38 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Oxford White Description: Used 2014 Ford F-150 XLT SuperCrew for sale - $24,111, 30,091 miles with Bluetooth
https://static.cargurus.com/images/forsale/2018/06/22/01/07/2018_toyota_camry-pic-1999627012937032729-152x114.jpeg

2018 Toyota Camry LE Used Cars in Phoenix, AZ 85014

Great Deal
$2,990 BELOW
CarGurus IMV of $20,981

Price: $17,991

Mileage: 8,276

Location: Phoenix, AZ 85014

Average time on market: 35 days Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Super White Description: Used 2018 Toyota Camry LE for sale - $17,991, 8,276 miles with Navigation System, Bluetooth
https://static.cargurus.com/images/forsale/2018/06/12/01/10/2015_bmw_3_series-pic-5293014619290117954-152x114.jpeg

2015 BMW 3 Series 320i Sedan RWD Used Cars in Phoenix, AZ 85014

Great Deal
$2,455 BELOW
CarGurus IMV of $20,860

Price: $18,405

Mileage: 19,313

Location: Phoenix, AZ 85014

Average time on market: 25 days Certified Pre-Owned: Yes Transmission: 8-Speed Automatic Color: Imperial Blue Metallic Description: Used 2015 BMW 3 Series 320i Sedan RWD for sale - $18,405, 19,313 miles with Bluetooth
https://static.cargurus.com/images/forsale/2018/06/07/01/11/2016_volkswagen_beetle-pic-7780079646946230822-152x114.jpeg

2016 Volkswagen Beetle 1.8T Dune Used Cars in Phoenix, AZ 85014

Great Deal
$2,509 BELOW
CarGurus IMV of $18,508

Price: $15,999

Mileage: 21,363

Location: Phoenix, AZ 85014

Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Deep Black Pearl Description: Used 2016 Volkswagen Beetle 1.8T Dune for sale - $15,999, 21,363 miles with Bluetooth
https://static.cargurus.com/images/forsale/2018/06/09/07/12/2017_chevrolet_cruze-pic-599989817392804673-152x114.jpeg

2017 Chevrolet Cruze LT Sedan FWD Used Cars in Phoenix, AZ 85014

Great Deal
$1,930 BELOW
CarGurus IMV of $13,811

Price: $11,881

Mileage: 33,313

Location: Phoenix, AZ 85014

Average time on market: 50 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Cajun Red Tintcoat Description: Used 2017 Chevrolet Cruze LT Sedan FWD for sale - $11,881, 33,313 miles with Bluetooth
https://static.cargurus.com/images/forsale/2018/06/07/01/11/2015_kia_optima-pic-7197692056086225064-152x114.jpeg

2015 Kia Optima EX Used Cars in Phoenix, AZ 85014

Great Deal
$2,163 BELOW
CarGurus IMV of $15,062

Price: $12,899

Mileage: 44,363

Location: Phoenix, AZ 85014

Average time on market: 34 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Ebony Black Description: Used 2015 Kia Optima EX for sale - $12,899, 44,363 miles with Bluetooth, Leather Seats
https://static.cargurus.com/images/forsale/2018/06/28/01/09/2018_dodge_journey-pic-1926402469878006600-152x114.jpeg

2018 Dodge Journey SE Used Cars in Phoenix, AZ 85014

Great Deal
$2,975 BELOW
CarGurus IMV of $19,272

Price: $16,297

Mileage: 1,858

Location: Phoenix, AZ 85014

Average time on market: 32 days Certified Pre-Owned: No Transmission: 4-Speed Automatic Color: Granite Pearl Coat Description: Used 2018 Dodge Journey SE for sale - $16,297, 1,858 miles
https://static1.cargurus.com/gfx/cg/noImageAvailable_150x113.png

2016 Chrysler 200 Limited Sedan FWD Used Cars in Phoenix, AZ 85014

Great Deal
$2,689 BELOW
CarGurus IMV of $13,361

Price: $10,672

Mileage: 37,065

Location: Phoenix, AZ 85014

Average time on market: 36 days Certified Pre-Owned: No Transmission: 9-Speed Automatic Color: Granite Crystal Metallic Clear Coat Description: Used 2016 Chrysler 200 Limited Sedan FWD for sale - $10,672, 37,065 miles with Bluetooth
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All reviewers have been verified to have contacted this dealer – Learn More
Jul 15, 2018
Bigalatuf
Very friendly experience!! Picked us up at the airport, bought the car professionally and quickly. Gave us a loaner for our overnight stay, and the dropped us off at the airport. Very professional staff and team.
Jul 9, 2018
Car advertised was available and seem to be what we thought it was. However when we sat down to look at final pricing we discovered that there was $ 1500 in at on costs that were not necessary. Turns out advertised price was more of a hook and switch.
3 people found this review helpful.
Response from current dealership:
Mike,  we are sorry you feel this way.   All of our fee’s and discounts are disclosed clearly on our web site. All vehicles are priced at fair market value and priced for a no haggle experience.  If you would like to discuss your visit further please contact Robert Mills – 602-308-4970

Vida Wilson – Business Development Manager – 602-308-4907
Jul 7, 2018
Great Deal! Awesome customer service!
Jul 5, 2018
Sean O'Brien and Finance manager Jamie were extremely hospital and honest people to deal with, this is very rare to find in the auto industry. We were truly welcome at this dealership and in turn decided to purchase this vehicle. We will be referring our friends and family to this location. Thanks Sean and Jamie for all your help and warm welcome!!
Jul 1, 2018
They contacted me quickly, but the "out the door" price was much higher than the advertised price due to too many hidden fees, document fees being too high, and all of the extra fine print. After all that added up, their prices were well above fair market value and the advertised online price. If I were to ever purchase a car from them, I would have to spend hours of time haggling. Not was I was hoping for.
2 people found this review helpful.
Response from current dealership:
Tom,  we are sorry you feel this way.   All of our fee’s are disclosed clearly on our web site. All vehicles are priced at fair market value and priced for a no haggle experience.  If you would like to discuss your visit further please contact Robert Mills – 602-308-4970

Vida Wilson – Business Development Manager – 602-308-4907
Jun 14, 2018
Alan @ Chapman was great!!
0 people found this review helpful.
May 30, 2018
German was very helpful and not pushy.
0 people found this review helpful.
May 14, 2018
Great service! They genuinely care about the customers.
0 people found this review helpful.
May 12, 2018
Very responsive, Polite and Helpfyl.
1 people found this review helpful.
May 10, 2018
Called me back right away, very helpful.
0 people found this review helpful.
May 8, 2018
I do understand the position of a sales person; however, emailing and calling me repeatedly was not needed.
3 people found this review helpful.
Response from current dealership:
Angie, our goal is to reach you after an inquiry to make sure we can assist you.  Our vehicles sell very quickly. We do apologize if this was an inconvenience to you, definitely not our intention.

Vida Wilson – Business Development Manager – 602-308-4907
Apr 23, 2018
My fiancé and I were very excited to go take a look at this car and had made our decision beforehand to purchase. We got in touch with the dealership and set an appointment. Unfortunately the dealership was not prepared for us when we arrived and had the vehicle in a different location. As they were arranging to bring the vehicle to where our appointment was it turns out someone else saw it and purchased the vehicle. Had they been prepared, our trip over to their dealership would not have been a waste of time. (:
7 people found this review helpful.
Response from current dealership:
Joe, we do share inventory with our Chandler location on our website and would have been happy to bring the car to our location for you to view.  It would not have been a problem to do this for you.  We hope you find the right vehicle for your needs!

Vida Wilson – Business Development Manager – 602-308-4907
Apr 23, 2018
Willing to go above and beyond to get back to you to make sure you got that new car
0 people found this review helpful.
Apr 20, 2018
GuruY3B8N
I was contacted by the dealer the same day
0 people found this review helpful.
Apr 17, 2018
Great people great service!
1 people found this review helpful.
Apr 12, 2018
GuruY3ZKB
It was ok at first very friendly. The problem we had was them giving us a monthly payment that was acceptable only to say "oops we forgot to add something, this is going to change everything" Boy did it change. Went from 0 down and $250 month to $5000 down and $470 month. Completely irritating.
6 people found this review helpful.
Response from current dealership:
We are sorry to see your review.  The required down payment is set by the bank not the dealership and is based on credit rating and the vehicle value etc., We try very hard to offer the best deal we can on the vehicles and to get the best rates available with the different banks we work with and are sad to have missed the opportunity to earn your business.

Vida Wilson – Business Development Manager – 602-308-4907
Apr 11, 2018
Friendly staff. Responded immediately.
1 people found this review helpful.
Apr 10, 2018
Guru53FS6
sales repshad contacted me but never returned my questions with answers. i dont know if the car 2014 q7 was sold because it is not listed on gurus any more.
1 people found this review helpful.
Response from current dealership:
The 2014 Audi Q7 was sold in March, this vehicle had a lot of interest.  Without knowing your name I am unable to look into your inquiry and review how it was handled. If you wish to contact me and discuss directly please feel free to do so at your convenience.

Vida Wilson – Business Development Manager – 602-308-4907
Apr 8, 2018
NeoBMW
After a series of conversations to the Internet Manager, we made agreement to acquire a (CPO) silver BMW X5 with the M Sport package. On Thursday, March 29th, BMW Camelback (CPO), I had arrived at the dealership and they had the wrong BMW X5 arranged for pick up. It was a dark gray non-M Sport package vehicle, and the internet manager had conceded that he or someone had the wrong vehicle. Consequently, we had to wait about 2 to 3 hours to get all of the paperwork corrected. Secondly, it was our expectation that we were acquiring a "certified pre- owned (CPO)" BMW X5, which would mean that the vehicle was thoroughly checked for faults and anomalies. However, when we had started up the vehicle, there was exclamation point "low remote battery" displayed on the dash. The internet manager shrugged off these issues as something that had occurred while initially starting up the vehicle. We are now forced to spend time repairing these defects that should have been addressed during "CPO" process of the vehicle. This is UNACCEPTABLE! Thirdly, the financial terms of the down payment was verbally communicated in one manner; however, when we were reviewing the financial paperwork, we were given a different expectation. Needless to say, the dealership's management had addressed this discrepancy. My wife and I will NEVER purchase another vehicle from Camelback BMW. They are dishonest, inconsistent, and unprofessional; therefore, they are not worthy of selling CPO BMW products.
7 people found this review helpful.
Response from current dealership:
Thank you Henry, for giving us the opportunity to turn around your experience. Our goal is to make sure our customers are satisfied and happy with their experience and purchase with us. We hope you are enjoying your BMW and look forward to seeing you for any service needs you may have.

Vida Wilson – Business Development Manager – 602-308-4907
Apr 5, 2018
Was inquiring about features of the vehicle. Salesman 1st name German called me. The car didn't fit my needs and he offered to look further. As it turned out I bought brand new on 3/31 and responded to him I appreciated his help and that I had made a purchase. Felt that he assessed my needs correctly and since I need a car immediately he understood why he couldn't help me because of my time restraints. If needed, I would call him again.
0 people found this review helpful.
Apr 4, 2018
Prompt reply. Answered my questions and no pressure selling. Very satisfied with the experience
Mar 22, 2018
GuruZY996
Wouldn’t let me get approved with having credit and making good money. Kept pushing me to do things I did not want
3 people found this review helpful.
Response from current dealership:
Celina, we are a little confused by your review as we do not show ever running credit on you or having communication with you for a vehicle.  If you could contact me directly so we can address your review properly, that would be great.

Vida Wilson – Business Development Manager – 602-308-4907
Mar 18, 2018
Awesome!!!!
Mar 6, 2018
bobwags
What a bunch of Pirates. Not honest. Ad says $4995. I had cash offer, they said cash was more than financing. They said the price would be $7990 out the door. I'll never go back
9 people found this review helpful.
Response from current dealership:
Bob, we are sorry you were not able to come to an agreement on price for the vehicle. As our pricing policy states, all fee’s and offers include a $1000 financing discount, which is only applied when financing. This discount is not applicable to cash purchases. We wish you luck in your vehicle search.

Vida Wilson -  Business Development Manager – 602-308-4269
Feb 20, 2018
The experience with the salesman was good. He was very friendly.
0 people found this review helpful.
Feb 19, 2018
Everyone was great! Got back in touch within 30 mins and responded throughout the day. Made it a great buying experience...Thanks Michael..
Feb 17, 2018
Guru52TCW
Initial contact person was busy after we made an appointment n price was different than what we discussed over the phone.
8 people found this review helpful.
Response from current dealership:
Guru52TCW,

We do apologize that your experience was not the best with our Value Center.  If you are still in the market, please contact me so we can correct this for you and honor the correct pricing on the vehicle if still available.

Vida Wilson – Business Development Manager – 602-308-4907
Feb 2, 2018
dunehopper24
By far the best buying experience I’ve ever had from a dealership. Honest people, no pressure, if you’re going to buy a car, make sure this is your first place to go, because it will also be your last. Great service, thank you guys.
Jan 30, 2018
Quick response, friendly and no pressure
0 people found this review helpful.
Response from current dealership:
Thank you for the inquiry and thank you for the review. Both are very much appreciated.

Vida Wilson – Business Development Manager – 602-308-4907
Jan 25, 2018
Fast dealer response and quick to tell me the availability of vehicle. Guy said he was going to follow up with me, but never did.
2 people found this review helpful.
Response from current dealership:
Afternoon Jose – Please contact us at 602-308-4907 – I do see where your inquiry began and several calls to you from our sales department so would like to make sure you were taken care of.

Vida Wilson – Business Development Manager – 602-308-4907
Jan 20, 2018
It was a waste of time. The dealer doesn't honor the price they have posted
8 people found this review helpful.
Response from current dealership:
Lisa,

The vehicle of interest is advertised as follows:  Retail: $17,995 Discount: -$3,561 Finance Bonus: -$1,000 Chapman Price: $13,434 *Chapman Price is only available for prime lender financing (600+ fico score) through Chapman. Financing not obtained through Chapman, non-prime, BMW incentivized rates, and cash transactions will result in an increased price of $1,000. Any and all actions must be in Maricopa County in Arizona. While every reasonable effort is made to ensure the accuracy of this data, we are not responsible for any errors or omissions contained on these pages. Price does n
 More ...
Jan 19, 2018
GuruZWFXR
Great people
0 people found this review helpful.
Response from current dealership:
Thank you for the rating. We also give you 5 stars!
-Your Friends at Chapman BMW On Camelback
Jan 17, 2018
Guru55T1X
I was shown vehicles that did not have the options I wanted like navigation. Unable or unwilling to match trade in value with other dealer.
1 people found this review helpful.
Response from current dealership:
We apologize for the circumstance leading to your review.  We do have a vast inventory of vehicles that we hope would match most customer’s needs.

I would be happy to assist you if you are still in the market and would like to give us an opportunity to turn your experience around.

Vida Wilson – Business Development Manager - 602-308-4907
Jan 10, 2018
traceyhearts
Josh was great friendly but I didn't buy from here
Response from current dealership:
Thank you for the review and the opportunity to earn your business.

We appreciate both and hope you keep us in mind when you are in the market for a vehicle again.

Vida Wilson - Business Development Manager – 602-308-4907
Jan 4, 2018
GuruZ64TR
The dealer and I were communicating through email but the salesman was adamant we needed to speak on the phone to complete a deal. Several times I asked for a total price for the car and the response was let’s get on the phone.
3 people found this review helpful.
Response from current dealership:
We are sorry to see your review and that the request to speak with you would deter you from pursuing a purchase.

Our sales staff are open to all types of communication and there are many questions to be asked and answered from both sides in a car purchase.  We hope you have found a vehicle to suit your needs and wish you happy and safe driving.

Vida Wilson – Business Development Manager – 602-308-4907
Dec 24, 2017
Stephen Smith
Pleasent sales rep and a real nice truck. Wouldn't negotiate on the price so I bought a vehicle at another dealership.
3 people found this review helpful.
Response from current dealership:
Thank you for the review.  We are sorry to hear we could not come to an agreement on the price to earn your business.

Maybe next time!  Congrats on your new vehicle and have a Happy New Year.

Vida Wilson - Business Development Manager - 602-403-3857
Dec 15, 2017
They are being so helpful. I will buy a car from them.
Response from current dealership:
Thank you for giving us the opportunity to get you into a new vehicle. We appreciate your review and hope we can get you into a vehicle soon!

Have a Happy New Year.

Vida Wilson - Business Development Manager - 602-403-3857
Dec 12, 2017
GuruZTTJG
Great service but I couldn’t make to dealership.
Response from current dealership:
Thank you for the compliment!  If you need to reschedule your visit please just call our Service Department at 602-308-4269 and we will gladly get you in at your convenience.

Vida Wilson – Business Development Manager – 602-308-4907
Dec 12, 2017
GuruD2L8P
this dealer low balls on price on the internet tthen backs in tons of dealer add on i saw a car advertised at 8500 when i asked the out thedorr price they added dealer prep and what they called a desert package that was was over priced and just a way to jack up the price this was a used car window tint was on the ar before they got it yet over charged of it
3 people found this review helpful.
Response from current dealership:
Our pricing is as advertised and all costs are disclosed on the site with no hidden fees or add-ons. Most valley dealers have a prep fee charge added to their pricing on a pre-owned vehicle and we are in line with these fees.  All of the fees are listed on the web listings with our inventory.  We are sorry we could not reach an agreeable deal with you on the vehicle selected.  We are in business to sell cars and do not practice low balling or jack up pricing and are sorry to read your review. Vida Wilson – Business Development Manager – 602-308-4907
Nov 30, 2017
Great people finance. Used car. Mrs George she is so nice knows her stuff not pushy relaxed. Buy here save money and throw away the stress
Nov 20, 2017
Great customer Service, have not purchased but German Ramirez is a great person to work with!
Nov 11, 2017
Enjoyable
3 people found this review helpful.
Response from current dealership:
Eric - Thank you for the rating. We also give you 5 stars!
-Your Friends at Chapman BMW On Camelback
Nov 5, 2017
Manager was extremely rude and aggressive and was yelling at us when I stated we had oher appointments and would think about this option stating “WELL WHY ARE YOU STILL HERE THEN?!” as we were waiting for him to tell us their best price (which was $100 less that listed price) even though there was a paint chip down to the metal. After many hours had passed they called us back with a better offer but we had already chosen a better car with a dealership that treated us like real human beings. We probably would’ve gone with this car but after our experience I couldn’t give them our business.
10 people found this review helpful.
Response from current dealership:
We are sorry to have missed your business, Ashley.  We hope the vehicle you found works out great for you and gives you many years of happy and safe driving.

Vida Wilson – Business Development Manager – 602-308-4907
Oct 30, 2017
prairiejim
Dealership charges an extra (from the listed price) $1000 if you pay cash. Must finance with them to get the $1000 break. Ridiculous!
8 people found this review helpful.
Response from current dealership:
We are sorry to see your review.  To explain our pricing, we offer the customer a $1000 finance bonus, which would normally be paid to the dealer for financing with a bank, to the purchasing customer as an incentive.  It is a great offer and makes the deal that much better for the buyer.  If a cash purchase is chosen we cannot extend this offer as we will not receive this incentive from a bank.  It is clearly stated on our website and explained. The financing bonus only applies when financed.

Vida Wilson – Business Development Manager – 602-308-4907
Oct 27, 2017
mgnb
friendly sales people. took good care of us and answered all our questions.
0 people found this review helpful.
Response from current dealership:
Thank you for the review!  We appreciate it and you for giving us the opportunity to earn your business. We wish you safe and Happy Driving.

Vida Wilson – Business Development Manager -  602-308-4907
Oct 26, 2017
Illinoiz
Very responsive however car was already sold.
0 people found this review helpful.
Response from current dealership:
Thank you for the review!  We have many great pre-owned vehicles with new ones added to inventory daily.  Please check back if you are still in the market and see if we can assist you still.
https://www.chapmanbmwoncamelback.com/Used-Cars-Phoenix

Vida Wilson – Business Development Manager -  602-308-4907
Oct 23, 2017
Excelllent.
0 people found this review helpful.
Response from current dealership:
Mike - Thank you for the rating. We also give you 5 stars!
-Your Friends at Chapman BMW On Camelback
Oct 20, 2017
While the car i was interested in was out of my budget, as most of the cars were, they responded promptly to my emails and, if i had had more time to get a car, were very willing to find ways to help me find a good car on my budget. Friendly, not overbearing or pushy. If i had had more time, would have tried to work with them.
0 people found this review helpful.
Response from current dealership:
Thank you for the review and the opportunity for the Chapman Value Center to earn your business, both are greatly appreciated.  We hope you found the right vehicle for your needs and please think of us again when you are in the market. We wish you Happy and Safe Driving.

Vida Wilson - Business Development Manager - 602-308-4907
vidawilson@chapmanchoice.com
Oct 19, 2017
Anthony Walton
Great communication
0 people found this review helpful.
Response from current dealership:
Anthony! Thank you for the rating. We think you're great and appreciate the rating.
-Your Friends at Chapman BMW On Camelback
Oct 17, 2017
Good
0 people found this review helpful.
Response from current dealership:
Alexandra - Thank you for the rating. We also give you 5 stars!
-Your Friends at Chapman BMW On Camelback
Sep 30, 2017
Ryan Sabia
Very nice to respond
0 people found this review helpful.
Response from current dealership:
Ryan, very nice of you to have interest in one of our vehicles!
Vida Wilson – Business Development manager – 602-308-4907
Sep 24, 2017
Very good customer service, but very high fees. You must consider others dealers. They charge around 1.5k to 2k extra for docs fee, recondition fee, tint, etc, so from there you must add taxes and registration. Recondition fee around 699 to 799, tint 399, doc fee 699
7 people found this review helpful.
Response from current dealership:
We are sorry you feel our fees are high, our dealer doc fee of $389 is actually one of the lowest in the valley, and the reconditioning fee of $695 is standard on pre-owned vehicles – we prefer to disclose this fee versus hiding it in the price of the vehicle like other dealers. And tint is an option, not a requirement. All Dealers have fees. We apologize if this resulted in you not purchasing a vehicle from us and wish you luck finding the right vehicle for your needs.

Vida Wilson – Business Development Manager – 602-308-4907
Sep 22, 2017
Exelent work
0 people found this review helpful.
Response from current dealership:
Thank you for the rating, Robert. We also give you 5 stars!
-Your Friends at Chapman BMW On Camelback
Sep 16, 2017
Responsive- I just changed my mind about buying
1 people found this review helpful.
Response from current dealership:
Thank you, Kathi, for your inquiry. Whenever you are ready to be in the market please keep us in mind. We would be happy to assist. -Vida Wilson - Business Development Manager - 602-308-4907
Aug 29, 2017
Responsive
1 people found this review helpful.
Response from current dealership:
Thank you for the rating – we also give you 5 stars!
-Your Friends at Chapman BMW On Camelback
Aug 28, 2017
Mike is the man
0 people found this review helpful.
Response from current dealership:
We think so too, Rob! Thank you for the rating – we also give you 5 stars!
-Your Friends at Chapman BMW On Camelback
Aug 27, 2017
Great experience with Geoff Williams. Sales Manager, Andres (sp), was able to work with us and give us more for our trade in towards the purchase. My husband and I didn't want to finance and although they encouraged us to finance to take advantage of a finance discount, they didn't push it and we closed the deal in cash after some negotiation. Would highly recommend Geoff at Chapman BMW! Very happy with our purchase this far!
1 people found this review helpful.
Response from current dealership:
Thank you for your review Brittney! We appreciate your business and hope you are enjoying your vehicle.
Geoff is a great sales person and would be happy to hear from you again in the future with any vehicle needs
you may have.  We wish you safe driving.

Vida Wilson – Business Development Manager – 602-308-4269
Aug 24, 2017
bvgent
45
quick response.
0 people found this review helpful.
Response from current dealership:
Thank you for the rating – we also give you 5 stars!
-Your Friends at Chapman BMW On Camelback
Aug 21, 2017
Easy process! Very happy with my purchase.
1 people found this review helpful.
Response from current dealership:
Thank you for the rating – we also give you 5 stars!
-Your Friends at Chapman BMW On Camelback
Jul 27, 2017
Djdwave
Excellent! The rep we worked with (Michael Messer) did a great job. He was nice, friendly, responsive and easy to work with. He answered all my questions and provided me with all the info I needed in a timely manner. Being that we live in Tucson, having a dealer that could work with us in this manner was crucial, and Micheal pulled it off. The Finance Manager (Michael ?...) also made the paperwork process as painless and as smooth as possible. He was also a great person to work with.
0 people found this review helpful.
Response from current dealership:
Djdwave - Thank you for your review and opportunity to assist you with your vehicle needs. We are so pleased Michael was able to make the process easy for you. We understand the need for as much information as possible when you are not local on the vehicle you are interested in being available. We appreciate your business and hope you think of us again when you are in the market next time.  Enjoy your new vehicle. -Your Friends at the Chapman Value Center - Vida Wilson, Customer Relations Director - 602-308-4907  
Jul 7, 2017
Sammy did a good job. No issues.
Response from current dealership:
Thank you for the rating, Paul – we also give you 5 stars! -Your Friends at Chapman BMW On Camelback
Jul 1, 2017
It was a pleasure to work with this dealership. They responded immediatly courteous friendly responding with profound knowlege and patients. We bought the car. Everything was easy and taken care of. No pressure - could have said no at any given time and they would have accepted it. I highly recommend this dealership!
0 people found this review helpful.
Response from current dealership:
Leelja - Thank you for the opportunity to earn your business and for using our partner CarGurus for your search. We are so pleased we could pair you with the right vehicle and offer a no hassle easy process for your purchase. Please keep us in mind for your future vehicle needs and send any friends and family that are in the market our way for the same great experience. -Vida Wilson – Business Development manager – 602-308-4907
Jun 12, 2017
GuruRT74
Slow. I was in Phoenix for one day and got an automatic response and then a response that was obvious they didn't read my request. Didn't visit them because they were slow in responding. Went somewhere else, bought something else. Now I get an email every other day saying they would love to show me the car.
8 people found this review helpful.
Response from current dealership:
We apologize that we missed your business while in town.  I am unable to find your inquiry without your name to have the contact stop.  If you would like to
reach out to me so I can close your file I will – Vida Wilson – Customer Relations – 602-308-4907
Jun 6, 2017
Fantastic
1 people found this review helpful.
Response from current dealership:
Tom -

We think YOU are fantastic!

-Your Friends at Chapman BMW on Camelback
Jun 5, 2017
The team there did everything they could to make this transaction work. I simply chose another vehicle. They responded to my inquiries in a timely manner.
2 people found this review helpful.
Response from current dealership:
Thank you, Ed, for the review and for giving us the opportunity to assist you with your vehicle needs. Please keep us in mind when you are next in the market and we will be happy to help you.  

-Your Friends at the Chapman Value Center.
May 31, 2017
I worked with Alan "Boom Boom" Lopez at the Chapman Value Center. I found him to be very attentive to my consumer needs. He even contacted me after the sale to make sure I was happy with my purchase.
2 people found this review helpful.
May 26, 2017
Xsanup
It's quick and easy.
1 people found this review helpful.
May 23, 2017
The car that I was to look at was missing, they took us on a wild goose chase trying to find the car. We went to lunch and came back and still no car! Wasted 4.5 hours of my day. Then said they would let me know when they find it and I asked if they could bring it to me. They said no problem then when they found the car was told it would be pointless to bring it to me because they would have to go all the way back to the car lot anyway to do paperwork.
7 people found this review helpful.
May 12, 2017
Quick response, listened to me, meet my needs, too bad the car has MAJOR electrical problems ended up being unavailable
3 people found this review helpful.
May 4, 2017
Very Good. Especially Sammy the salesman and Bill, the Finance Manager.
1 people found this review helpful.
Apr 19, 2017
Good overall experience.
1 people found this review helpful.
Apr 10, 2017
Puggy74
This dealer has not worked for me through every issue. They did refund me financially for some other issues I had that we managed to work through and I will not delve into those issues. I am posting this, because I found out after the fact that through either their actions or actions of their lendor, BMW Financial, I was denied several loans on the car and my credit report was screwed up, because of a failure to type and report my last name correctly. I lost on a $1000 finance bonus. When I brought this to their attention, they didn't seem to care and obviously didn't want to deal with me anymore, so I am posting this review. *UPDATE: After an investigation and a letter to the lendor, I have conclusively found that the dealer Chapman BMW failed to spell my name correctly on my credit application.
13 people found this review helpful.
Mar 29, 2017
Added fees onto price. Offerred price plus tax tag title and doc but would not accept without additional $1000 safety inspection.
9 people found this review helpful.
Mar 9, 2017
Great, bought the car!
1 people found this review helpful.
Feb 25, 2017
Niva_732
Awesome response time!
1 people found this review helpful.
Feb 14, 2017
Ayojr1973
Very nice people, easy to deal with! It was closing time for them at the time of the sale, but they never made me feel rushed or like I was holding them up! I would definitely refer Chapman BMW !! Thank You! It's a great ride!!
2 people found this review helpful.
Jan 16, 2017
They were very helpful. This was my 1st choice for a vehicle. We decided to buy an Acura TSX, 4 cylinder, same features. Also it was a 2010 not 2013. Chapman BMW encouraged us to stop by & shop.
1 people found this review helpful.
Dec 24, 2016
Purchased a 2010 Cadillac Escalade Premium, from this dealer car was as stated sales associate was plesent and purchasing was made easy
2 people found this review helpful.
Dec 11, 2016
Even if the car wasn't in great shape the service and follow through were excellent. Kudos to Geoff Williams internet sales for candid treatment.
2 people found this review helpful.
Dec 7, 2016
Although I purchased somewhere else, I found Chapman's to be very nice.
4 people found this review helpful.
Dec 5, 2016
I felt very comfortable, Geoff taught me a lot about the cars I was interested in and made the experience an important learning experience. I would recommend this dealership to others!!!
2 people found this review helpful.
Nov 26, 2016
Great service
1 people found this review helpful.
Nov 22, 2016
Their Internet sales guy was real responsive. We had a good experience and they were low pressure but we ended up not buying the car as I'm 6'1" andI couldn't sit in the backseat without hitting my head on the slanted back window (my younger daughter is probably going to end up being nearly 6 feet when she stops growing) and decided yellow wasn't the color we would prefer.
1 people found this review helpful.
Sep 29, 2016
good and quick service
2 people found this review helpful.
Sep 16, 2016
This was thier used lot...we liked the car we saw...no sales guy on test drive...when the time game for numbers they were incredibly rude...low balled us for our trade was sarcastic and rude to my husband and I and used some fake doctored up KBB report to justify thoer terrible unrealistic offer. They were highly unprofessional we couldnt even have a rational normal discussion. We walked out and will never go back... these small dealships need to overcharge under offer and nickel and dime you to meet thier overhead...this one is no different and the worst ive seem yet!
20 people found this review helpful.
Aug 31, 2016
Got right back to me.
2 people found this review helpful.
Aug 19, 2016
people were friendly but attention to detail was poor could have cleaned inside truck better also little things like needed windshield wipes that they said they would put on had a excuse for that also mixed caps for tires that has nitrogen in them also cheap dirty floor matts I like the truck
8 people found this review helpful.
Aug 8, 2016
Very pleasurable experience
3 people found this review helpful.
Aug 7, 2016
Would have bought a vehicle except for the surprise dealer prep charges of $690 they add on. After checking with other dealers, most do not have that added charge.
11 people found this review helpful.
Aug 5, 2016
Was great till they told me come on down your approved!!! So after traveling more than 30 miles they say "oh sorry we can't get you financing, but you can put it on your discover card and get 5% cash back" Ridiculous to say the least
7 people found this review helpful.
Jul 24, 2016
Fast easy sale
1 people found this review helpful.
Jul 23, 2016
I purchased a 2013 Kia Soul ! from Chapman. The experience was great. Recommend dealer to all.
4 people found this review helpful.
Jul 22, 2016
They responded promptly and were very informative. I had phone and email follow up from them. Very good response!
2 people found this review helpful.
Read 31 old reviews
Jul 14, 2016
Lisadarras67
Dealer responded in a timely manner. But unfortunately the car was sold. They still tried to be helpful by telling us of other cars they had.
1 people found this review helpful.
Apr 22, 2016
I would go back to this dealer in a heartbeat. Joe was very easy to work with, no pressure. Got there at 5 for a test drive, left at 7 with my new vehicle (had financing already in place). Gave me more than I expected for my trade. Great experience.
2 people found this review helpful.
Apr 17, 2016
Confused sales staff with no one really interested in making a non- bmw sale. Could give no info on car condition or location
7 people found this review helpful.
Mar 12, 2016
Fast response from dealer. Good info from car gurus allowed me to get a great deal.
2 people found this review helpful.
Feb 26, 2016
Purchased a vehicle
1 people found this review helpful.
Jan 31, 2016
Gooooood
1 people found this review helpful.
Jan 28, 2016
Fooled me around by hiding the truth that my target car has been sold.
4 people found this review helpful.
Dec 18, 2015
Geoff Williams was great! You must ask for him!
1 people found this review helpful.
Nov 4, 2015
Excellent service! Robert Mills was great!
1 people found this review helpful.
Oct 10, 2015
Quick Response
1 people found this review helpful.
Aug 27, 2015
Great service
1 people found this review helpful.
May 31, 2015
My service advisor is a true partner.
1 people found this review helpful.
May 18, 2015
Very helpful! Positive experience.
1 people found this review helpful.
Apr 17, 2015
Joe Augusta was helpful,not pushy and made the buying expirence pleasant and hassle free. Every employee we encountered played a role in our decision to purchase this amazing,clean,low mileage Infinity from Chapman BMW
Apr 12, 2015
Dealer emailed back and forth with me for days about a car, including the morning before I went to purchase it...I drove an hour to the dealership and when I arrived they couldn't find the car...then I was told it was sold. Sure would have been nice to know this before going out of my way to get there!
1 people found this review helpful.
Apr 9, 2015
Great customer service and excellent staff who worked to satisfy my every need when I wascar shopping with them.
Mar 4, 2015
Timely, professional follow-up from internet sales department and very competitive pricing.
Feb 25, 2015
An absolutely wonderful experience! Joe was very nice and supportive without being pushy. They talked us into not one, but TWO cars from their lot and my wife and I are very happy.
Feb 23, 2015
Called back quickly, no deal but very pleasant sales staff
Aug 17, 2014
Good experience in negotiating
May 5, 2014
Apr 28, 2014
They sold the car I'd inquired about before I could see it so I didn't go to the dealership...no comment on the experience either way.
Dec 13, 2013
They were wonderful to work with. I received a response to my inquiry in less than 24 hours. negotiated the purchase over the internet and phone. Car was delivered right to my door and its beautiful.
Aug 2, 2013
Expensive used cars high miles
2 people found this review helpful.
Jul 30, 2013
They got back to me right away. They also honored my email price for cargurus that was $1000.00 dollars less than any other Internet price.
Jul 22, 2013
Rude Salesman, weren't willing to budge on price at all. Horrible experience, went to Le Sueur Car Company!
2 people found this review helpful.
Jun 13, 2013
Robert Patro! Great guy. Overall in and out same day. He fought for the price iI wanted and they took care of every need without being pressured. And I got exactly the car I wanted.
Feb 13, 2013
Salesman was very nice.
Aug 16, 2012
I had the best salesman that I ever had with a dealership, he stayed in touch with me , worked with me, went out of his way.
Jun 23, 2012
Responded promptly. Very nice.
Feb 1, 2012
they respones really quick and do the paper very quick too

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