Chapman Ford

3950 North 89th Street
Scottsdale, AZ 85251

Sales: (480) 725-2346

Service: (480) 212-4786

Today 8:00 AM - 7:00 PM
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https://static.cargurus.com/images/forsale/2018/01/04/01/01/2011_nissan_murano-pic-707669054919654688-152x114.jpeg

2011 Nissan Murano SV Used Cars in Scottsdale, AZ 85251

Great Deal
$1,869 BELOW
CarGurus IMV of $12,857

Price: $10,988

Mileage: 74,214

Location: Scottsdale, AZ 85251

Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Super Black Description: Used 2011 Nissan Murano SV for sale - $10,988, 74,214 miles with Bluetooth, Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2018/01/18/00/13/2013_chevrolet_silverado_1500-pic-7864493052442092340-152x114.jpeg

2013 Chevrolet Silverado 1500 LT Crew Cab 4WD Used Cars in Scottsdale, AZ 85251

Good Deal
$2,839 BELOW
CarGurus IMV of $25,822

Price: $22,983

Mileage: 64,648

Location: Scottsdale, AZ 85251

Average time on market: 51 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Summit White Description: Used 2013 Chevrolet Silverado 1500 LT Crew Cab 4WD for sale - $22,983, 64,648 miles
https://static.cargurus.com/images/forsale/2018/02/15/00/07/2008_dodge_ram_1500-pic-3514280192801389743-152x114.jpeg

2008 Dodge Ram 1500 SLT Quad Cab Used Cars in Scottsdale, AZ 85251

Good Deal
$2,256 BELOW
CarGurus IMV of $13,250

Price: $10,994

Mileage: 104,554

Location: Scottsdale, AZ 85251

Average time on market: 33 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Brilliant Black Crystal Pearl Coat Description: Used 2008 Dodge Ram 1500 SLT Quad Cab for sale - $10,994, 104,554 miles
https://static.cargurus.com/images/forsale/2017/12/31/00/06/2013_ford_mustang-pic-8824933020645643708-152x114.jpeg

2013 Ford Mustang Used Cars in Scottsdale, AZ 85251

Good Deal
$3,220 BELOW
CarGurus IMV of $14,090

Price: $10,870

Mileage: 50,026

Location: Scottsdale, AZ 85251

Average time on market: 38 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Performance White Description: Used 2013 Ford Mustang for sale - $10,870, 50,026 miles
https://static.cargurus.com/images/forsale/2017/12/19/00/09/2014_ford_f-150-pic-149321904232740213-152x114.jpeg

2014 Ford F-150 FX2 SuperCrew Used Cars in Scottsdale, AZ 85251

Good Deal
$2,129 BELOW
CarGurus IMV of $29,080

Price: $26,951

Mileage: 56,329

Location: Scottsdale, AZ 85251

Average time on market: 44 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Tuxedo Black Metallic Description: Used 2014 Ford F-150 FX2 SuperCrew for sale - $26,951, 56,329 miles with Bluetooth
https://static.cargurus.com/images/forsale/2018/01/04/01/01/2016_scion_im-pic-2366796219430441424-152x114.jpeg

2016 Scion iM Base Used Cars in Scottsdale, AZ 85251

Good Deal
$1,057 BELOW
CarGurus IMV of $13,631

Price: $12,574

Mileage: 29,434

Location: Scottsdale, AZ 85251

Average time on market: 39 days Certified Pre-Owned: No Transmission: 6-Speed Manual Color: Spring Green Metallic Description: Used 2016 Scion iM Base for sale - $12,574, 29,434 miles with Bluetooth
https://static1.cargurus.com/gfx/cg/noImageAvailable_150x113.png

2011 Mercedes-Benz C-Class C 300 Luxury Used Cars in Scottsdale, AZ 85251

Good Deal
$1,540 BELOW
CarGurus IMV of $11,539

Price: $9,999

Mileage: 96,860

Location: Scottsdale, AZ 85251

Average time on market: 25 days Certified Pre-Owned: No Transmission: 7-Speed Automatic Color: Iridium Silver Metallic Description: Used 2011 Mercedes-Benz C-Class C 300 Luxury for sale - $9,999, 96,860 miles with Bluetooth
https://static.cargurus.com/images/forsale/2018/01/04/01/01/2011_chevrolet_camaro-pic-3865434334193889499-152x114.jpeg

2011 Chevrolet Camaro 1LT Coupe RWD Used Cars in Scottsdale, AZ 85251

Good Deal
$1,096 BELOW
CarGurus IMV of $11,087

Price: $9,991

Mileage: 121,788

Location: Scottsdale, AZ 85251

Average time on market: 37 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Black Description: Used 2011 Chevrolet Camaro 1LT Coupe RWD for sale - $9,991, 121,788 miles
https://static.cargurus.com/images/forsale/2017/12/28/00/09/2010_subaru_forester-pic-573714406960738199-152x114.jpeg

2010 Subaru Forester 2.5 X Premium Used Cars in Scottsdale, AZ 85251

Fair Deal
$822 BELOW
CarGurus IMV of $10,692

Price: $9,870

Mileage: 97,245

Location: Scottsdale, AZ 85251

Average time on market: 23 days Certified Pre-Owned: No Transmission: 4-Speed Automatic Color: Spark Silver Metallic Description: Used 2010 Subaru Forester 2.5 X Premium for sale - $9,870, 97,245 miles with Sunroof/Moonroof
https://static.cargurus.com/images/forsale/2017/12/19/00/09/2011_ford_fusion-pic-3516808016391682666-152x114.jpeg

2011 Ford Fusion SE Used Cars in Scottsdale, AZ 85251

Fair Deal
$900 BELOW
CarGurus IMV of $7,849

Price: $6,949

Mileage: 90,930

Location: Scottsdale, AZ 85251

Average time on market: 29 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Bordeaux Reserve Metallic Red Description: Used 2011 Ford Fusion SE for sale - $6,949, 90,930 miles
https://static.cargurus.com/images/forsale/2018/01/05/00/09/2008_dodge_ram_1500-pic-1479462071690508529-152x114.jpeg

2008 Dodge Ram 1500 ST Quad Cab Used Cars in Scottsdale, AZ 85251

Fair Deal
$789 BELOW
CarGurus IMV of $9,777

Price: $8,988

Mileage: 133,824

Location: Scottsdale, AZ 85251

Average time on market: 25 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Bright Silver Metallic Clear Coat Description: Used 2008 Dodge Ram 1500 ST Quad Cab for sale - $8,988, 133,824 miles
https://static.cargurus.com/images/forsale/2018/01/13/18/24/2013_ford_f-150-pic-8985186399809013160-152x114.jpeg

2013 Ford F-150 FX2 SuperCrew Used Cars in Scottsdale, AZ 85251

Fair Deal
$926 BELOW
CarGurus IMV of $25,917

Price: $24,991

Mileage: 66,590

Location: Scottsdale, AZ 85251

Average time on market: 29 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Tuxedo Black Metallic Description: Used 2013 Ford F-150 FX2 SuperCrew for sale - $24,991, 66,590 miles with Bluetooth
https://static.cargurus.com/images/forsale/2018/01/16/00/05/2012_ford_f-150-pic-1788227663738876685-152x114.jpeg

2012 Ford F-150 XLT SuperCrew Used Cars in Scottsdale, AZ 85251

Fair Deal
$706 BELOW
CarGurus IMV of $17,697

Price: $16,991

Mileage: 106,924

Location: Scottsdale, AZ 85251

Average time on market: 27 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Sterling Gray Metallic Description: Used 2012 Ford F-150 XLT SuperCrew for sale - $16,991, 106,924 miles
https://static.cargurus.com/images/forsale/2018/02/02/21/49/2016_toyota_4runner-pic-4103744215966831916-152x114.jpeg

2016 Toyota 4Runner SR5 4WD Used Cars in Scottsdale, AZ 85251

Fair Deal
$958 BELOW
CarGurus IMV of $32,843

Price: $31,885

Mileage: 26,832

Location: Scottsdale, AZ 85251

Average time on market: 38 days Certified Pre-Owned: No Transmission: 5-Speed Automatic Color: Super White Description: Used 2016 Toyota 4Runner SR5 4WD for sale - $31,885, 26,832 miles with Navigation System, Bluetooth
https://static.cargurus.com/images/forsale/2018/01/16/00/05/2016_ford_focus-pic-7562945318011868972-152x114.jpeg

2016 Ford Focus SE Used Cars in Scottsdale, AZ 85251

Fair Deal
$543 BELOW
CarGurus IMV of $11,529

Price: $10,986

Mileage: 36,346

Location: Scottsdale, AZ 85251

Average time on market: 52 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Magnetic Description: Used 2016 Ford Focus SE for sale - $10,986, 36,346 miles with Bluetooth
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All reviewers have been verified to have contacted this dealer – Learn More
Jan 25, 2018
They were very quick at responding and answering all my questions.
Is this review helpful? Yes | No
Response from current dealership owner:
Colorado,

Thank for your feedback. We look forward to helping you in the future. Thank you for choosing Chapman Ford. Have a great day!!

Andre  Burchette
Chapman Ford
602-499-0731
Jan 9, 2018
GuruZM96V
Very responsive
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you for the rating. We also give you 5 stars!
-Your Friends at Chapman Ford
Dec 26, 2017
My experience was poor. I made an appointment to go and see the car, and when I got there I was transferred to a different person not once but twice. Then to add insult to injury, they could not locate the vehicle. We found it in the shop, up on the rack, being worked on. I would not shop for another vehicle there based on my experience.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Ron,

I apologize for your current experience. I appreciate your feedback. Sounds like a lack of communication on our part. Please feel free to reach out to me if you need any assistance in the future. Have a great day.

Andre Burchette | General Sales Manager
Direct: 602-499-0731
Nov 9, 2017
GuruDNQDD
great!
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you for the rating. We also give you 5 stars!
-Your Friends at Chapman Ford
Oct 19, 2017
When I first inquired about this vehicle I spoke to a gentleman and his supervisor who were very honest about the condition of the truck. He was EXTREMELY helpful and understanding that I had to make a 2 hour drive to come see the truck. Unfortunately the next day when my husband and I drove up he had called in sick and his colleague took over. His colleague had not reviewed anything about the truck even though he had been notified we were coming. This left a lot of unanswered questions for us that luckily we had already done our research on. The finances lady is extremely good at her job! She was very quick and super polite. Please make sure you ask as many questions as you can throughout the whole process. We forgot a few and ended up paying drastically more than we had agreed upon but it is our fault for not fully reading the fine print as we trusted the finance lady and she somewhat rusher us through the process. Take your time and remember to read the fine print.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Hi Mikayla,

Thank you for writing a great review for our staff at Chapman!  We greatly appreciate your business and look forward to servicing all your vehicle needs for years to come.

Happy travels,

Jamie Palmisano | Customer Service Director
Oct 12, 2017
These people were the most helpful I have encountered while looking for a vehicle. I would recommend Chapman Ford to any one looking for a car. They were so supportive, kind and not pushy. If I ever need anything else like this, I am going to them first. I actually made an appointment to see this caravan, they set me up the same day I called. I ended up purchasing this vehicle. It was a fantastic experience!
Is this review helpful? Yes | No
Response from current dealership owner:
Hey Carolyn,

Thank you for such a kind review we love treating our customers to a stress-free buying experience.

Best regards,

Jamie Palmisano
Oct 12, 2017
I was treated very professional. My sales person was very nice she was very professional and helpful. I applied to buy the car but so far I have not got any feedback As to who will be financing the loan. I sure like the car and hope to get a responce soon. Thank you.
Is this review helpful? Yes | No
Response from current dealership owner:
Alfred - My name is Andre Burchette, General Sales Manager of Chapman Ford. Thank you for the positive feedback. I will make sure my finance department reaches out to you to answer any questions you may have. We appreciate you working with us and look forward taking care of all automotive needs. -Andre Burchette | GSM
Oct 5, 2017
They were more than accommodating to my requests. Their post for the car that I went to look at said it had a black interior when I got there to look at the car(which was already parked up front for me) it was a light gray with black trim. Even though the price was right for the car I wanted I passed on the deal because I didn't like the interior color combo. The sales staff were helpful and pleasant. The dealership is brand new so everything was laid out nicely for the customer. They don't rush you back to some small room and lock you in . I sat at a small table in a large open space at the front of the store. I was never pressured. It was an overall pleasant experience to which I'll be happy to return to
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Alan, My name is Andre Burchette General Sales Manager of Chapman Ford. I want to personally thank you for your positive feedback. I apologize we didn’t have the proper color combo when you arrived. We're working on having flawless descriptions on our website. If I can help in any way feel free to reach out to me. If there are some specific vehicles you are looking for let me know. I have access to over 1000 vehicles. I will be happy to do an in-depth search for you. Thanks again. -Andre Burchette | GSM
Oct 2, 2017
Great
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Larentz - Thank you for the rating. We also think you're great! -Your Friends at Chapman Ford
Sep 25, 2017
Amazing customer service. Thank you!
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you for the rating. We also think you're amazing! -Your Friends at Chapman Ford
Aug 10, 2017
The dealer reached out to me, however, the car I was inquiring about was already sold. They did offer to sell me any of their other used autos. The dealer seemed to want my business, however, I only wanted the one vehicle. The dealer checked with me a further 3 times to see if any of their inventory would suit my needs. In the end, the car I wanted was already sold.
1 of 4 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Jeff - Thank you for bringing your concerns to our attention, we appreciate the opportunity to earn your business and look forward to assisting you in the future should you be in the market again. -Jamie Palmisano | Customer Relations Director
Jul 27, 2017
Marked the car up $2k for starting price then tried to charge me their local tax rate which is higher than the tax rate in Kansas after I told them several times that I live out of state. Then they argued that they looked it up and I was wrong.
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Kris - Thank you for bringing your concerns to our attention. We apologize for your recent experience, I believe there has been a miscommunication. If a vehicle is delivered in the state of Arizona you are required to pay by Arizona law to pay Arizona taxes. We apologize this was not clearly communicated to you, if you would like to speak with me in more detail, please give me a call at 480-425-5902. Best regards - Jamie Palmisano | Customer Relations Director
Jul 16, 2017
Afutch96
Very nice and honest
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you for your feedback and your patronage! Tim Mort, General Manager
Jul 10, 2017
Good experience
Is this review helpful? Yes | No
Response from current dealership owner:
Thank you for the rating, Rex – we also give you 5 stars! -Your Friends at Chapman Ford
Jul 9, 2017
jamwal1
They're really obnoxious and love to insult customers. Not only did I get a semi-obnoxious email from the sales guy, but this was followed up by a completely nasty phone call by the Sales Manager, who felt it necessary to call me on a Saturday morning to politely insult me, all because the dealership felt my cash offer on the corvette was too low. The manager proceeded to laugh at me twice on the phone, and then further classified me as "...one of those people that attempt to steal their cars". I didn't realize writing a bank check for over $72k was considered grand theft in the state of Arizona. Bottom line.... if you're looking for courtesy and professionalism, don't bother going here.
9 of 9 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Thank you for bringing your concerns to our attention, please accept our apologies for your recent experience. We definitely never want to intentionally upset a customer. We have spoken with the sales associate you dealt with and have addressed the verbiage he used when referring to the offer you had made on the vehicle.

We use every opportunity to continually improve on our processes and we will indeed use your input as a training opportunity.

Best regards.


Jamie Palmisano
Customer Relations Director
Jun 30, 2017
We made a good deal with the car very professional people and yes I got the car Thank you
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Miguel -

Chapman strives to exceed customer expectations and we’re very pleased to read we accomplished this. Welcome to the Chapman Family!

Best regards,

Chantel James
Customer Relations
Jun 29, 2017
They were nice but in the end had me drive 3 hours for nothing... Promised a gas card then never gave me that either... Big dealer that doesn't really care... When I arrived had me stand around for over 20min with no help either..
5 of 5 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Ashley,

Thank you for bringing your concerns to our attention.  We have attempted to speak with you via telephone and would like to get the promised gas card mailed, as well as discuss the events surrounding your recent experience.

Please give me a call at your convenience so that I may further assist you.

Looking forward to speaking with you,

Jamie Palmisano
Customer Relations Director
May 9, 2017
I sent an email request to find out if vehicle was still available. Got a response asap and set up an appointment to see vehicle. When I went to see the vehicle, it was nasty. It had not been vacuumed and had pet hair all over. It also had bad tires. If they knew I was coming over to see the vehicle, the least they could of done was have it cleaned. The only reason I give them two stars and not zero is that the salesperson I dealt with was friendly. They will not be getting my business.
10 of 10 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Dear Valentin,

Thank you for alerting us of this issue. We would like to apologize for your experience. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. We would like to assure you that we never intend to do anything to upset our customers, however, if you are willing to contact us at your convenience, we would be more than happy to further discuss the issue and move forward in a positive direction.

Best regards,

Jamie Palmisano, Customer Relations Director
Direct: 480-425-5902
 More ...
May 4, 2017
GuruS9YQ
Responsive. Still hoping to find a car
0 of 3 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Dear GuruS9YQ.

We are happy to assist you in finding the perfect vehicle, please give us a call at 480-425-5902 so we may continue to help you.

Best regards,

Jamie Palmisano
Customer Relations Director
Mar 17, 2017
THEY were not open about ACTUAL cost & FINE print, dealer price was was 8991 ended up paying ($9995 less trade of 500 (9495 when i was told i would get 700for trade by the salesman TOOK MY PLATES OFF MY CAR EVEN BEFORE WE CLOSED DEAL, I FELT TRAPPED, the recondition charge was added of $1228 in fine print and forced there theft registration$ 228 told it was added in anyway even IF I declined Financing was not even confirmed BUT I was told I would have to accept what ever they find who approves me !! because my credit was not so good even though the said i would get 4-5 % !! ended up over 6% CAR dealers are biggest scammers next to politicians Happy with the CAR but disgusted with how its done NOW there should be laws to stop the BAIT and switch tactics, shifty dishonest sales tactics!!!
12 of 13 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Steve –

We apologize for the way you feel you were treated and would like to see what we can do to turn this experience around for you. It was never our intention for you to feel trapped and we do our absolute best to remain transparent throughout the auto-buying process. Needless to say, customer feedback matters most and will not be taken lightly. Please call (480) 946-3900 x1276 or email me directly at katelynprinzo@chapmanchoice.com at your convenience.

Respectfully,
Kate Prinzo – Sales Director
Nov 19, 2016
They contacted me a few times with good professionalism.
1 of 3 people found this review helpful.
Is this helpful? Yes | No
Oct 18, 2016
First contact was a little confusing. However the follow up was very good. We just could not reach a deal, but close. I have decided to discontinue my effort, no fault of the dealer.
1 of 3 people found this review helpful.
Is this helpful? Yes | No
Oct 1, 2016
They have so far provided timely information and great follow-up
0 of 2 people found this review helpful.
Is this helpful? Yes | No
Jun 1, 2016
Very helpful in trying to find the truck I was looking for but couldn't get to that side of the valley .
0 of 2 people found this review helpful.
Is this helpful? Yes | No
Read 22 old reviews
Aug 2, 2015
Chapman Ford was great to work with. They were helpful and fair and made the whole process easy and pleasant.
Is this review helpful? Yes | No
Jul 23, 2015
Great service; smart staff, efficient team!
Is this review helpful? Yes | No
May 24, 2015
Honest people
Is this review helpful? Yes | No
Apr 24, 2015
Ended up purchasing a different truck. They were great. Very professional. Made us feel very comfortable!
Is this review helpful? Yes | No
Apr 8, 2015
Fair price on a solid car. Salesman was very friendly and attentive.
Is this review helpful? Yes | No
Mar 14, 2015
Tried to find me my truck but didint
Is this review helpful? Yes | No
Jan 2, 2015
Great
Is this review helpful? Yes | No
Oct 1, 2014
lied about the condition of the car leaking gas tank cheap over spray of car to fool people door lock not working can't lock care
Is this review helpful? Yes | No
Aug 18, 2014
glidergirl
Car is overpriced and dealer was not willing to negotiate.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 3, 2013
Chapman Ford is clearly not the worst in the business, but there are practices that are worthy of criticism. The cars listed on CarGurus as being there were not there when I arrived. A salesman tried to pressure me into completing and signing an application for credit when I made it clear I was not applying for credit. It took 22 days to receive my title and permanent license plate.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Sep 21, 2013
They couldn't help me because of my own trade in issue but they tried and were very kind about everything anyway.
Is this review helpful? Yes | No
Sep 9, 2013
Best dealer! Working hard to find me the perfect Edge at a price that I can afford!
Is this review helpful? Yes | No
Aug 29, 2013
The sales person was friendly and I was pleased with the entire transaction.
Is this review helpful? Yes | No
May 7, 2013
quick response, not much follow up.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 16, 2013
Amazing ! No pressure, willing to work with you and your individual situation. I recently lost my fiancee and when they delivered my car on vday they even went out of their way to bring me roses . what a personal touch!! Thank you Timothy and Marlo for everything. great car and prices as well ;) .
Is this review helpful? Yes | No
Jan 22, 2013
very overpriced car company
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 28, 2012
Chapman Ford did a great job with helping me purchase my new car. Carlos Gomez was wonderful!
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 19, 2012
very satisfied
Is this review helpful? Yes | No
Oct 13, 2012
Car was advertised on your website as having GPS. When I arrived at dealer the car had NO GPS. Dealership was under renovation construction. Very disorganized. Hard to find customer parking. Financial department had no knowledge of how to do out of state regisration.
Is this review helpful? Yes | No
Sep 24, 2012
Great Place! I bought it!
Is this review helpful? Yes | No
May 26, 2012
nice
Is this review helpful? Yes | No
Jan 28, 2012
I didn't get the Taurus, But I got a great car instead. Thanks Chapman Ford for all you have done. Jerry Ericksen
Is this review helpful? Yes | No

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