Chapman Ford

7100 E McDowell Rd
Scottsdale, AZ 85257

Sales: (480) 725-2346

Service: (480) 212-4786

Today 8:00am - 9:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Aug 10, 2017
The dealer reached out to me, however, the car I was inquiring about was already sold. They did offer to sell me any of their other used autos. The dealer seemed to want my business, however, I only wanted the one vehicle. The dealer checked with me a further 3 times to see if any of their inventory would suit my needs. In the end, the car I wanted was already sold.
Is this review helpful? Yes | No

Response from Chapman Ford:

Jeff - Thank you for bringing your concerns to our attention, we appreciate the opportunity to earn your business and look forward to assisting you in the future should you be in the market again. -Jamie Palmisano | Customer Relations Director
Jul 27, 2017
Marked the car up $2k for starting price then tried to charge me their local tax rate which is higher than the tax rate in Kansas after I told them several times that I live out of state. Then they argued that they looked it up and I was wrong.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Chapman Ford:

Kris - Thank you for bringing your concerns to our attention. We apologize for your recent experience, I believe there has been a miscommunication. If a vehicle is delivered in the state of Arizona you are required to pay by Arizona law to pay Arizona taxes. We apologize this was not clearly communicated to you, if you would like to speak with me in more detail, please give me a call at 480-425-5902. Best regards - Jamie Palmisano | Customer Relations Director
Jul 16, 2017
Afutch96
Very nice and honest
Is this review helpful? Yes | No

Response from Chapman Ford:

Thank you for your feedback and your patronage! Tim Mort, General Manager
Jul 10, 2017
Good experience
Is this review helpful? Yes | No

Response from Chapman Ford:

Thank you for the rating, Rex – we also give you 5 stars! -Your Friends at Chapman Ford
Jul 9, 2017
jamwal1
They're really obnoxious and love to insult customers. Not only did I get a semi-obnoxious email from the sales guy, but this was followed up by a completely nasty phone call by the Sales Manager, who felt it necessary to call me on a Saturday morning to politely insult me, all because the dealership felt my cash offer on the corvette was too low. The manager proceeded to laugh at me twice on the phone, and then further classified me as "...one of those people that attempt to steal their cars". I didn't realize writing a bank check for over $72k was considered grand theft in the state of Arizona. Bottom line.... if you're looking for courtesy and professionalism, don't bother going here.
5 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Chapman Ford:

Thank you for bringing your concerns to our attention, please accept our apologies for your recent experience. We definitely never want to intentionally upset a customer. We have spoken with the sales associate you dealt with and have addressed the verbiage he used when referring to the offer you had made on the vehicle.

We use every opportunity to continually improve on our processes and we will indeed use your input as a training opportunity.

Best regards.


Jamie Palmisano
Customer Relations Director
Jun 30, 2017
We made a good deal with the car very professional people and yes I got the car Thank you
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Chapman Ford:

Miguel -

Chapman strives to exceed customer expectations and we’re very pleased to read we accomplished this. Welcome to the Chapman Family!

Best regards,

Chantel James
Customer Relations
Jun 29, 2017
They were nice but in the end had me drive 3 hours for nothing... Promised a gas card then never gave me that either... Big dealer that doesn't really care... When I arrived had me stand around for over 20min with no help either..
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Chapman Ford:

Ashley,

Thank you for bringing your concerns to our attention.  We have attempted to speak with you via telephone and would like to get the promised gas card mailed, as well as discuss the events surrounding your recent experience.

Please give me a call at your convenience so that I may further assist you.

Looking forward to speaking with you,

Jamie Palmisano
Customer Relations Director
May 9, 2017
I sent an email request to find out if vehicle was still available. Got a response asap and set up an appointment to see vehicle. When I went to see the vehicle, it was nasty. It had not been vacuumed and had pet hair all over. It also had bad tires. If they knew I was coming over to see the vehicle, the least they could of done was have it cleaned. The only reason I give them two stars and not zero is that the salesperson I dealt with was friendly. They will not be getting my business.
7 of 7 people found this review helpful.
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Response from Chapman Ford:

Dear Valentin,

Thank you for alerting us of this issue. We would like to apologize for your experience. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. We would like to assure you that we never intend to do anything to upset our customers, however, if you are willing to contact us at your convenience, we would be more than happy to further discuss the issue and move forward in a positive direction.

Best regards,

Jamie Palmisano, Customer Relations Director
Direct: 480-425-5902
 More ...
May 4, 2017
GuruS9YQ
Responsive. Still hoping to find a car
0 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Chapman Ford:

Dear GuruS9YQ.

We are happy to assist you in finding the perfect vehicle, please give us a call at 480-425-5902 so we may continue to help you.

Best regards,

Jamie Palmisano
Customer Relations Director
Mar 17, 2017
THEY were not open about ACTUAL cost & FINE print, dealer price was was 8991 ended up paying ($9995 less trade of 500 (9495 when i was told i would get 700for trade by the salesman TOOK MY PLATES OFF MY CAR EVEN BEFORE WE CLOSED DEAL, I FELT TRAPPED, the recondition charge was added of $1228 in fine print and forced there theft registration$ 228 told it was added in anyway even IF I declined Financing was not even confirmed BUT I was told I would have to accept what ever they find who approves me !! because my credit was not so good even though the said i would get 4-5 % !! ended up over 6% CAR dealers are biggest scammers next to politicians Happy with the CAR but disgusted with how its done NOW there should be laws to stop the BAIT and switch tactics, shifty dishonest sales tactics!!!
7 of 8 people found this review helpful.
Is this helpful? Yes | No

Response from Chapman Ford:

Steve –

We apologize for the way you feel you were treated and would like to see what we can do to turn this experience around for you. It was never our intention for you to feel trapped and we do our absolute best to remain transparent throughout the auto-buying process. Needless to say, customer feedback matters most and will not be taken lightly. Please call (480) 946-3900 x1276 or email me directly at katelynprinzo@chapmanchoice.com at your convenience.

Respectfully,
Kate Prinzo – Sales Director
Nov 19, 2016
They contacted me a few times with good professionalism.
1 of 2 people found this review helpful.
Is this helpful? Yes | No
Oct 18, 2016
First contact was a little confusing. However the follow up was very good. We just could not reach a deal, but close. I have decided to discontinue my effort, no fault of the dealer.
0 of 2 people found this review helpful.
Is this helpful? Yes | No
Oct 1, 2016
They have so far provided timely information and great follow-up
0 of 1 people found this review helpful.
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Jun 1, 2016
Very helpful in trying to find the truck I was looking for but couldn't get to that side of the valley .
0 of 1 people found this review helpful.
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Read 22 old reviews
Aug 2, 2015
Chapman Ford was great to work with. They were helpful and fair and made the whole process easy and pleasant.
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Jul 23, 2015
Great service; smart staff, efficient team!
Is this review helpful? Yes | No
May 24, 2015
Honest people
Is this review helpful? Yes | No
Apr 24, 2015
Ended up purchasing a different truck. They were great. Very professional. Made us feel very comfortable!
Is this review helpful? Yes | No
Apr 8, 2015
Fair price on a solid car. Salesman was very friendly and attentive.
Is this review helpful? Yes | No
Mar 14, 2015
Tried to find me my truck but didint
Is this review helpful? Yes | No
Jan 2, 2015
Great
Is this review helpful? Yes | No
Oct 1, 2014
lied about the condition of the car leaking gas tank cheap over spray of car to fool people door lock not working can't lock care
Is this review helpful? Yes | No
Aug 18, 2014
glidergirl
Car is overpriced and dealer was not willing to negotiate.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 3, 2013
Chapman Ford is clearly not the worst in the business, but there are practices that are worthy of criticism. The cars listed on CarGurus as being there were not there when I arrived. A salesman tried to pressure me into completing and signing an application for credit when I made it clear I was not applying for credit. It took 22 days to receive my title and permanent license plate.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 21, 2013
They couldn't help me because of my own trade in issue but they tried and were very kind about everything anyway.
Is this review helpful? Yes | No
Sep 9, 2013
Best dealer! Working hard to find me the perfect Edge at a price that I can afford!
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Aug 29, 2013
The sales person was friendly and I was pleased with the entire transaction.
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May 7, 2013
quick response, not much follow up.
1 of 1 people found this review helpful.
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Feb 16, 2013
Amazing ! No pressure, willing to work with you and your individual situation. I recently lost my fiancee and when they delivered my car on vday they even went out of their way to bring me roses . what a personal touch!! Thank you Timothy and Marlo for everything. great car and prices as well ;) .
Is this review helpful? Yes | No
Jan 22, 2013
very overpriced car company
1 of 1 people found this review helpful.
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Nov 28, 2012
Chapman Ford did a great job with helping me purchase my new car. Carlos Gomez was wonderful!
1 of 1 people found this review helpful.
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Oct 19, 2012
very satisfied
Is this review helpful? Yes | No
Oct 13, 2012
Car was advertised on your website as having GPS. When I arrived at dealer the car had NO GPS. Dealership was under renovation construction. Very disorganized. Hard to find customer parking. Financial department had no knowledge of how to do out of state regisration.
Is this review helpful? Yes | No
Sep 24, 2012
Great Place! I bought it!
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May 26, 2012
nice
Is this review helpful? Yes | No
Jan 28, 2012
I didn't get the Taurus, But I got a great car instead. Thanks Chapman Ford for all you have done. Jerry Ericksen
Is this review helpful? Yes | No

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