Sullivan Brothers Toyota

Sales had zero explanation skills , then got pissed off when I tried to school them on how to try to make a deal . I drive 2 hrs to test drive a truck that I had been talking to them for three days prior before I went there , and they tried to sell me a truck with a broken E-cable , and acted like they didn't know . A big dealership like that should know about the vehicles they are trying to sell . Never would I recommend this dealership !

They were willing to match any offer and give me the best possible trade in deal great experience l would recommend them

Good deal however ran into problems w salesman he made the deal w me and then went right to another couple like i wasn't even there had to wait 2 and a half hrs until I could see him again he's young but nice kid had problems w finance guy also he screwed up on my paper work which cost me two weeks of aggravation with bank loan and registering the car and be careful when u trade in your car cuz they will insult u with their offer do your homework before u go there

Great

Very helpful.

Very responsive over the phone and email.

gave the facts they were polite with no pressure to buy

Called with information I requested.

1 week to process a preapproval.

I live in KC and did a nationwide internet search looking for a 2004 Toyota Rav4 with one owner, low miles, with the front and side safety airbags (which weren't standard on that model). I had done my research and knew the model, year, features and prior ownership history that I wanted and my price. One of the vehicles that fit my requirements was located at Sullivan Brothers near Boston. I worked with the internet manager, Matt, to determine price and condition and verify the safety features and options that I required on the car if I was going to fly to get it. Matt could not have been more professional; he was direct, knowledgeable, honest and easy to deal with. This is the 5th car I have purchased this way online and will not purchase a vehicle any other way. Matt was exceptional to deal with. The dealership itself was great as well. I flew in in the morning, they picked me up at the airport, I examined and drove the car, finalized the paperwork, and was able to fly back out in the early evening. I chose to freight the car home vs the 2 day drive back to Kansas City. Everyone at the dealership was very professional, prompt and upfront during the entire transaction. 6 months later we love the car and have had no problems with it. I would recommend Matt and the dealership highly.