Suburban Chrysler Dodge Jeep Ram of Ann Arbor

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3900 Jackson Rd
Ann Arbor, MI 48103

Sales: (734) 662-3175

Service: (877) 669-0044

Today 10:00am - 5:00pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jun 7, 2017
They were great about contacting me right away and did a fast follow up on all questions I had .
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Response from Suburban Chrysler Dodge Jeep Ram of Ann Arbor:

Thanks for the feedback! We’re glad you had a great experience with us!
May 28, 2017
I was very happy with this dealer. Everyone was super nice and made sure I had everything I needed. i would reccomend to anyone.
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Response from Suburban Chrysler Dodge Jeep Ram of Ann Arbor:

Thank you! We’re looking forward to working with you again in the future!
Apr 28, 2017
After confirming an afternoon appointment and driving 2hrs to test drive a vehicle I was informed that the vehicle was not road ready and no test drive was forthcoming. I was disgusted, here's an idea. Maybe I should have been informed of this fact before the 2Hr drive.Needless to say I will not pursue the purchase of this vehicles from Suburban
0 of 1 people found this review helpful.
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Response from Suburban Chrysler Dodge Jeep Ram of Ann Arbor:

Robert, we are sorry to hear about your recent experience with us. If you would like to speak further, we would like to try and rectify the situation. Please contact our Retail Operations Manager, Robert Betts, at 734-662-3175 or rbetts@suburbancollection.com, at your earliest convenience.
Apr 24, 2017
Rebel_2160
We're planning on scheduling a test drive. Very good response from the dealership.
0 of 1 people found this review helpful.
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Apr 5, 2017
Immediately received an automated email, followed by a personal email the next morning. The salesperson sent a second email in the afternoon asking if I received her earlier email.
0 of 1 people found this review helpful.
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Response from Suburban Chrysler Dodge Jeep Ram of Ann Arbor:

Alan, we are happy you had such a great experience at our dealership. Customer service is our number one priority and we look forward to serving you again in the future!
Jan 5, 2017
Sergei, my salesman, was pretty awesome. The finance (wish I could remember his name) manager was good up until I declined to buy an extended warranty. At that point, he became quite pissy.
1 of 2 people found this review helpful.
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Response from Suburban Chrysler Dodge Jeep Ram of Ann Arbor:

Roy, we are happy you had a great experience with Sergei at our dealership. Customer service is our number one priority and we look forward to serving you again in the future.
Nov 12, 2016
gag11
Weren't really interested in the liberty but they were friendly.
0 of 1 people found this review helpful.
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Response from Suburban Chrysler Dodge Jeep Ram of Ann Arbor:

Thanks for the feedback and we hope to earn your business in the future!
Oct 1, 2016
nice
0 of 1 people found this review helpful.
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Response from Suburban Chrysler Dodge Jeep Ram of Ann Arbor:

Thank you!
Jul 17, 2016
dodgecharger2016
Wrong information about the price. When you call about the price, they says it is for employee price only.
3 of 4 people found this review helpful.
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May 17, 2016
Very helpful and answered all of my questions.
1 of 2 people found this review helpful.
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Response from Suburban Chrysler Dodge Jeep Ram of Ann Arbor:

Steven, it's great that we could answer any questions you may have had. Feel free to reach out anytime if you have anymore!
Mar 4, 2016
Very responsive
0 of 1 people found this review helpful.
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Feb 19, 2016
when I called them to see if prices advertised are real, they said that you are in Michigan and you have to add about $8,000 to get a new car on the price advertised. prompt and good follow up
1 of 3 people found this review helpful.
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Oct 29, 2015
Great
0 of 1 people found this review helpful.
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Oct 10, 2015
They were not knowledgeable about the FCA repurchase program, said they would contact me with information and never did.
1 of 2 people found this review helpful.
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Aug 10, 2015
They market JUNK! They listed a car on the internet that was badly damaged and did not run. They said nothing of the poor condition of the vehicle on the internet. The "test drive" was all of ONE BLOCK when the dashboard lit up like a Christmas tree and the car would barely move. The dealer was mildly apologetic, but seemed to know VERY little about the vehicle. He WAS trying to handle us and another couple simultaneously, giving NEITHER good attention. Drove 100 miles for NOTHING!
3 of 4 people found this review helpful.
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Read 13 old reviews
May 12, 2015
Excellent
0 of 1 people found this review helpful.
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May 2, 2015
Dismuke
I was more than pleased with my experience. Lori was an excellent salesperson. She is very knowledgeable, helpful and personable. She found a great car and a great deal. I would gladly buy from her again and would recommend her to others.
1 of 1 people found this review helpful.
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Mar 1, 2015
Got the car I wanted but after I purchased it they didn't treat me.as well as I wanted to be treated I paid waited and nothing I asked for was completed when I returned. They made it up to me though.
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Jan 13, 2015
Car was not inspected yet had issues. Wasted time driving a hour and a half to see. Made Chrysler look bad. I bought a Ford instead. 13' SHO
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Sep 29, 2014
never got back to me the first time i emailed and the first time i called they never called me back with the info i wanted the third time i called it was sold. What a joke!
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Aug 26, 2014
Brooke did an excellent job with her customer service.
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Jul 12, 2014
unprofessional, rude. one star because I had to select something.
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Mar 8, 2014
Professional, quick, experienced, good price.
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Mar 1, 2014
It took them almost a week to call and by the time they did the car was gone.
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Dec 13, 2013
Our salesman Jim Williams was very knowledgeable about the 2012 Cruze, even though this was a Chrysler dealership. All in all this was the best car buying experience I can remember ever having.
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Aug 27, 2013
Helped out with the vehicle. Good communication.
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Jul 30, 2013
Car had some damage (trunk and door). Pictures provided didn't showcase the damage which would cost upwards of $500 to fix. Vince was helpful and provided pictures upon request so we didn't waste a 2 hour drive.
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Aug 5, 2012
I was told that I would get 2keys and the manager there is not responding to the salesperson to get me the other set. i would give the salesperson a 4.
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