Suburban Chrysler Jeep Dodge Ram of Troy

1790 Maplelawn Dr
Troy, MI 48084

Sales: (248) 213-7752

Service: (844) 292-3251

Today 8:30am - 9:00pm
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2017 Dodge Charger SRT Hellcat Used Cars in Troy, MI 48084

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2015 Jeep Grand Cherokee Altitude 4WD Used Cars in Troy, MI 48084

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2012 Chevrolet Equinox LS Used Cars in Troy, MI 48084

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2017 Ford Mustang EcoBoost Used Cars in Troy, MI 48084

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2013 Hyundai Santa Fe Sport 2.0T AWD Used Cars in Troy, MI 48084

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2015 Chrysler Town & Country Touring-L Used Cars in Troy, MI 48084

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2014 Dodge Journey Crossroad Used Cars in Troy, MI 48084

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All reviewers have been verified to have contacted this dealer – Learn More
Nov 8, 2017
Awesome customer service actually bought the vehicle I went to look at , from my sales person who sold me my car 4yrs ago
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 28, 2017
zohidjon
Bunch of cheaters. Made an appointment to see the car on Saturday at 1pm. But noticed the car was removed from the listing 2 days earlier. Still, on Saturday morning I received the email asking If I was coming to see it. They don't seem to care if you are traveling 100 miles to see the car. Stay away from this dealership
1 of 1 people found this review helpful.
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Oct 18, 2017
The dealership handled the sale and shipping of the car very well. The car was in great shape, but the dealersip did not disclose that the car smelled of cigarette smoke. When i asked them about it, they said the car didnt smell like smoke and the previous owner was a nonsmoker. I have airfresheners and have been driving with the windows down since i purchased the car and the smoke smell is still pretty strong. I just got an ozone generator so i hope that will take care of the smell. The other item was that the car was worked on at the dealership and the sensors were cleared. So it would not pass the emissions test for car registration. So i am having to drive it quite a bit to make sure it goes through the drive cycles before attempting again to register it. Other than that, the dealership was very responsive.
Is this review helpful? Yes | No
Oct 12, 2017
Bill Messina sold the vehicle described here. He would be my first choice in a salesperson .
Is this review helpful? Yes | No
Oct 10, 2017
MichaelDaniel
More busy dealership. Not as responsive, but polite and helpful when they finally got to me.
Is this review helpful? Yes | No
Oct 4, 2017
Very quick response, nice people to deal with very honest about the car I came to see. Didn't buy the car but would consider buying a car from them in the future if they had the right car.
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Sep 21, 2017
I was very satisfied with my experience at Surburban CJD of Troy. They had a large selection of both pre-owned and new Wranglers. I worked with Mr. Bill Brys (salesperson) who was knowledgeable on both the vehicle and Chrysler's Certified Pre-Owned program. Negotiations to reach a final price and other terms and conditions were painless and fair. I would certainly return to the dealer and Salesperson in the future.
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Aug 17, 2017
rezo16
Such a great experience buying a car from this dealership. The staff is attentive and friendly. They made the whole process much easier than expected.
1 of 1 people found this review helpful.
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Aug 15, 2017
Got right back to me and I said to stay in touch with this and similar deals.
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Aug 6, 2017
Good follow up.
1 of 1 people found this review helpful.
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Jun 24, 2017
salesperson was helpful and cooperative with the entire experience
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May 14, 2017
Guru8L4F
Not respectful, treated us like he don't need our business, express that their are many other customers waiting to buy. So we walked out.
8 of 9 people found this review helpful.
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May 12, 2017
Not impressed at all the salesperson that contacted me he was like you want the car it's $40000 Pepole are fighting for it I told him to keep it the car is still there by the way
9 of 9 people found this review helpful.
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Apr 5, 2017
Call returned promptly. I had to go through 2 people to get correct info on car. The info on car guru was incorrect. I was told someone else was interested in the car and was taking it for an overnight. I didn't bother to look at the car. They called the next day and sadly I had to tell them I just bought another car.
4 of 4 people found this review helpful.
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Mar 14, 2017
Scat_1281
great
0 of 2 people found this review helpful.
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Mar 9, 2017
They did A Great Job.
1 of 2 people found this review helpful.
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Feb 24, 2017
Made an appointment to see a specific car. I showed up on time. They could not show the car because it was locked in a building and they could not find the key to the building.
4 of 4 people found this review helpful.
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Feb 20, 2017
Fast response.
0 of 1 people found this review helpful.
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Dec 28, 2016
Great response time.
1 of 2 people found this review helpful.
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Dec 18, 2016
After a morning phone call from the dealer stating the car was available, I Drove 45 min to see the car and it had been sold and nobody knew it!
6 of 6 people found this review helpful.
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Dec 1, 2016
mleone
Wonderful people to work with! Returned my call very quickly but first send an email. Answered my questions, and the ones they couldn't answer, they Answered the same day. I would definitely do business with this dealership again!
1 of 2 people found this review helpful.
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Nov 29, 2016
I was contacted, but went with a different dealer and car.
0 of 1 people found this review helpful.
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Nov 26, 2016
We bought this one!
2 of 3 people found this review helpful.
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Oct 4, 2016
Everything went well, purchased the vehicle w ease at a fair price.
2 of 3 people found this review helpful.
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Sep 20, 2016
Bill is a nice and good salesman. I did not buy the vehicle because it was the first one I have seen.
1 of 2 people found this review helpful.
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Aug 29, 2016
It was good they just didn't sound like they really wanted to help me though or even not to enthused but atleast they did try to contact me for info.
2 of 2 people found this review helpful.
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Aug 10, 2016
Alanbozyk
Sold the Rubicon before hand, but another salesman seen that I was coming to see it and immediately called me back to tell me that it was sold to save me a long trip for nothing. Very considerate of him.
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Aug 9, 2016
Just wonderful
0 of 1 people found this review helpful.
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Jul 21, 2016
My only complaint is that they were not flexible to negotiate
1 of 1 people found this review helpful.
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Jul 19, 2016
rsponded right away
1 of 1 people found this review helpful.
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Jun 15, 2016
Prompt and friendly.
1 of 1 people found this review helpful.
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May 31, 2016
So far so good!
Is this review helpful? Yes | No

Response from Suburban Chrysler Jeep Dodge Ram of Troy:

Cliff, it's great to hear that everything is working out for you and we hope that continues! We look forward to working with you again in the future!
Apr 19, 2016
It took them a day and a half to run my credit. Every where else I went that process process was done in a matter of minutes. They never did give me my results they wanted references and bank statements first that request is supplied after they run your credit.
2 of 2 people found this review helpful.
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Response from Suburban Chrysler Jeep Dodge Ram of Troy:

Linda, thank you for your feedback. Customer service and satisfaction is our number one priority. We would like the opportunity to hear more about your experience so that we may find a way to rectify the situation. Please contact our Sales Manager, Tom Brown, at 248-585-8800 at your earliest convenience.
Apr 17, 2016
Likes to upsell service features.
1 of 1 people found this review helpful.
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Mar 30, 2016
Prompt response Fair price Accomodating
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Mar 30, 2016
I bought my truck through cargurus and Suburban. The info was accurate for the vehicle, the buying experience was enjoyable and the team at Suburban was very professional!
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Mar 14, 2016
Great experience. Seamless process.
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Mar 1, 2016
LCHarles
Great response. Quick and very pleasant transaction.
Is this review helpful? Yes | No
Read 17 old reviews
Oct 22, 2015
Fast response and follow up.
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Sep 6, 2015
They offered excellent service
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Sep 3, 2015
Great customer service!
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Aug 28, 2015
The communication was excellent. They gave me a fair price on my trade in and were extremely helpful and friendly.
Is this review helpful? Yes | No
Aug 26, 2015
Never provided promised $25 Visa despite two phone calls from me to enquire
1 of 1 people found this review helpful.
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Jun 8, 2015
Huge dealership with lots of sales people. If you're interested in a particular vehicle, you need to be careful. Even though I called and had a set appointment, my downfall was being over an hour away. By the time I showed up, the vehicle had already sold. The disappointment was the salesman had attempted to call and text me, however, they had the wrong phone number. I corrected the receptionist with the correct number and it was supposed to be relayed to the salesman, but didn't. When I arrived, the salesperson substituted somebody else to help me. That and the rest of the experience was a let down.
1 of 1 people found this review helpful.
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Jun 3, 2015
Salesman Steve Sylvester was very pleasant to deal with. Got a fair price on a nice Jeep.
Is this review helpful? Yes | No
May 16, 2015
Good deal on the car and they even brought to my office in Ann Arbor.
Is this review helpful? Yes | No
May 2, 2015
Good follow up
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Jan 1, 2015
Three strikes, they're out. False advertising, and no straightforward communication. They list cars that are not available for sale at very low prices in order to get people into the dealership. Then, they have an opportunity to sell something they actually do have, for much higher prices. I found 3 different vans on their website that were "unavailable" for various reasons. One apparently sold between the time I called started driving there, another didn't "pass the safety inspection" and couldn't be sold, another simply couldn't be located. All of them were listed for sale on the website.
1 of 1 people found this review helpful.
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Aug 20, 2014
They had very respectable pricing on there vehicles. Bought my 2012 jeep there and I am very happy with it.
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May 29, 2014
Great service but the price was a lot more than what was reported on CarGurus...I ended-up buying somewhere else!
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Feb 3, 2014
Wanted sticker price for a car on their lot for almost 10 months
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Dec 20, 2013
Great Experience
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Dec 11, 2013
gilesy62
Dealer responded promptly.
Is this review helpful? Yes | No
Sep 8, 2013
Phone only
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Apr 16, 2013
Called back and helpful.
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