Rochester Hills Chrysler Jeep Incorporated
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1301 S Rochester Rd
Rochester Hills, MI 48307
Sales: (248) 652-9650 |
Service: (844) 336-1486 |
Today
8:30am - 6:00pm
(Closed Now)
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42.66189956665039
-83.13300323486328
Rochester Hills, MI 48307
Rochester Hills Chrysler Jeep Incorporated
1301 S Rochester RdRochester Hills, MI 48307
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VictorSaadiq
Aug 18, 2017
Terrible!!! Zero stars!!! Initially treated me well,
requested info, I immediately responded, after
submitting data, 24 hrs pass no communication, I
go on line and see the vehicle was sold, then 48
hrs pass, don't respond to my vm, 72 hrs pass,
after several calls and no return phone calls, I was
finally able to catch up to salesman Jason who
says I've been busy with "clients" and I asked I'm
I not a client? Then when I asked that within 24
hrs of my submitting my documents you sold the
car I was applying for, he started stammering and
saying he meant to call me but it "slipped" his
mind! 24 hrs after I submit documents? You sell
the vehicle!!!! And then forget that I was seeking
to purchase the vehicle? When asked why did I
have to call you and all this time went by and you
not only sold the car but did not have the
professional integrity to notify me, Jason had no
answer but I apologize!!!!Shady operation!!!
Shady salesman!!!!! I would not recommend this
dealership to anyone!!! Terrible business
practices, terrible customer service, terrible
salesman!!!! I am highly dissatisfied!!!!
Unfortunately cannot give zero stars, is the only
reason I had to give one star to complete the
survey!!!! My review is really zero stars!!!!!!
Response from Rochester Hills Chrysler Jeep Incorporated:
We are deeply disappointed to receive this feedback about your time with our team, Victor. Please know that we strive to provide each and every one of our customers with top quality service and consistent communication. We never want you to feel like you can’t get a hold of us or like you aren’t receiving the attention you deserve. If you’re willing, we would like to speak with you about this further and encourage you to call Michelle Yurek, our Sales Manager, at 248-659-3213. Thank you for your time and feedback.
CarGurus
https://www.cargurus.com
Derek
Aug 4, 2017
Response from Rochester Hills Chrysler Jeep Incorporated:
That is what we like to hear! Thank you for taking the time to leave a review, Derek. We value your business and hope to work with you again. If there is anything else that we can do for you please do not hesitate to let us know!
CarGurus
https://www.cargurus.com
martin
Feb 9, 2017
Worked with Ryan Hosko and made purchase. There was a slight mechanical hiccup with the vehicle. The dealership rectified it quickly. Ryan made sure I had a suitable loaner and I had my Jeep within 2 days. The rest of the transaction was smooth.
Response from Rochester Hills Chrysler Jeep Incorporated:
Thank you for your taking the time to let us know about your recent experience with us! We appreciate your business. Please let us know how we can continue to help with your car and service needs!
Show older dealer reviews 5
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