Subaru Stamford

198 Baxter Ave
Stamford, CT 06902

https://www.stamfordsubaru.com

Sales: (203) 439-5758

Service: (203) 496-4676

Today 9:00 AM - 7:00 PM

(Closed Now)

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Sales Reviews (20)

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Jul 4, 2018

GuruZSR8D

good

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Jun 22, 2018

Zach

Friendly but had me drive and hour into CT only to tell me the car was sold and then try to upsell me into something I was interested in.

0 people found this review helpful.

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Mar 15, 2018

Rob

Great sales team via the web. Quick and honest process without the usual haggling. Kevin and Jonathan were very responsive. Not 5 stars only because despite an appointment when I arrived to take delivery of the car the wait to meet the finance guy to sign a few pieces of paper was an hour. There was a big error in the closing document ($600 overcharge) which they readily fixed but it was troubling.

1 people found this review helpful.

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Mar 6, 2018

Mike

The dealer was kind enough to contact me and inform me that they already had a deal pending on the vehicle. They also followed up a couple of times as they waited for that deal to close in case it fell through so I could jump in.

1 people found this review helpful.

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Response from current dealership:

Thanks for the nice review!

Sincerely,

Your friends at Subaru Stamford

Nov 26, 2017

GuruZK7V7

Reached out repeatedly to determine my interest in the car.

0 people found this review helpful.

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Response from current dealership:

Thank you for your business and for this excellent review. We truly appreciate you choosing us as you car dealer as we know you have many options. Please do not hesitate to call us for any of your automotive needs.

Sincerely,

Your friends at Subaru Stamford

Oct 18, 2017

Richard

Truck needed work and they were not willing to do the work for the price I was offering. Sales rep never called me back to discuss potential sale

2 people found this review helpful.

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Response from current dealership:

Hi Richard,

Thanks for the review. At times we will wholesale vehicles hat may not be cost effective to fix depending on the problem they are having. We carry over 120 pre owned vehicles in stock so we always have a fresh, revolving inventory. Please keep us in mind for the future.

All the best,

Your friends at Subaru Stamford

Sep 10, 2017

Sheryl

They were very responsive and helpful.

1 people found this review helpful.

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Response from current dealership:

Sep 3, 2017

_AshleySepulveda_

Replied very quickly and John is very pleasant.

0 people found this review helpful.

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Response from current dealership:

Jun 24, 2017

Brian

The contacted me right away and are very friendly

1 people found this review helpful.

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Response from current dealership:

Thanks for your very kind review!

Sincerely,

Your friends at Subaru Stamford

Jun 1, 2017

Gero

Great and responsive but I lost the car do a more eager buyer

0 people found this review helpful.

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Response from current dealership:

Thanks for your very kind review!

Sincerely,

Your friends at Subaru Stamford

May 28, 2017

Norma

The vehicle was exactly as described and the service was great!

1 people found this review helpful.

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Response from current dealership:

Thanks for your very kind review!

Sincerely,

Your friends at Subaru Stamford

May 18, 2017

Peggy

Dealer emailed promptly, gave info on car, negotiated fairly. Set up appointment for test drive. They spend time with us, gave us time to make the right decision, handled all paperwork efficiently. Sales staff and managers were courteous, enthusiastic, and professional. One of the best auto-purchase experiences we have had.

3 people found this review helpful.

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Response from current dealership:

Thanks for your very kind review!

Sincerely,

Your friends at Subaru Stamford

May 18, 2017

Danuta

I purchased my Subaru at this dealer on 5-6-17

0 people found this review helpful.

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Response from current dealership:

Thanks for your very kind review!

Sincerely,

Your friends at Subaru Stamford

May 1, 2017

Lei

great support!

1 people found this review helpful.

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Response from current dealership:

Thanks for your very kind review!

Sincerely,

Your friends at Subaru Stamford

Mar 31, 2017

nandoph

Quick response! The dealer was committed to check my availability to come and see the car. Great costumer service.

1 people found this review helpful.

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Response from current dealership:

Thanks for your very kind review!

Sincerely,

Your friends at Subaru Stamford

Feb 11, 2017

David

Dealer started off strong but then the communication stopped. Not sure why? I attempted to reach it out again to my surprise no response. That said I moved on there are plenty of other options. I should not be working harder then the dealership to earn my business!

4 people found this review helpful.

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Response from current dealership:

Sorry David. As you can see this not typical with us. I hope you found what you are looking for. If not, we still have the best prices around and we will do what it takes to earn your business.

All the best,

Your friends at Subaru Stamford

Feb 1, 2017

Mgman71

Fast dealer replys

0 people found this review helpful.

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Response from current dealership:

Thanks for your very kind review!

Sincerely,

Your friends at Subaru Stamford

Jan 31, 2017

Yvonne

Carl told me that a lot of people were intrested in the car so I should make a deposit on the car without even coming in to see the car.That was a little too aggresive for me. I did not follow-up.

6 people found this review helpful.

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Nov 8, 2016

Craig

Exemplary! Very easy negotiating. Very prompt responses and the only dealer that provided me a window sticker for the vehicle I ended up purchasing.

2 people found this review helpful.

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Response from current dealership:

Thanks for your very kind review!

Sincerely,

Your friends at Subaru Stamford

Oct 5, 2016

Akiba

Aki is very professional and has a great personality, he aims to please..

0 people found this review helpful.

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Response from current dealership:

Thanks for your very kind review!

Sincerely,

Your friends at Subaru Stamford

Read 31 old reviews

May 9, 2016

Marta

Emailed a fillow up. Spiritless

0 people found this review helpful.

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Apr 24, 2016

Saleh

Gald to deal with , A++++++

0 people found this review helpful.

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Response from current dealership:

Thanks for your very kind review!

Sincerely,

Your friends at Subaru Stamford

Apr 15, 2016

Steven

Bought the car!!!! Excellent experience

1 people found this review helpful.

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Response from current dealership:

Thanks for your very kind review!

Sincerely,

Your friends at Subaru Stamford

Apr 14, 2016

smatthews1999

Subaru Stamford got me in and out with a new car in about and hour. That's a record in my book.

3 people found this review helpful.

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Response from current dealership:

Thanks for your very kind review!

Sincerely,

Your friends at Subaru Stamford

Feb 28, 2016

Bob

I did not provide my phone number, only my email, as the format did not request/require a phone number. I requested info on a Sunday evening, after the dealership closed. I did not hear back from the dealer until Tuesday, at which point they told me the car was sold.

3 people found this review helpful.

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Nov 10, 2015

Iraj

They responded fast and made some followup. But I found and bought a Subaru from another dealer. Stamford Subaru deserves 5 stars..

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Response from current dealership:

Thanks for your very kind review!

Sincerely,

Your friends at Subaru Stamford

Oct 28, 2015

James

Very good with keeping you up to date with the car your interested in.

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Response from current dealership:

Thanks for your very kind review!

Sincerely,

Your friends at Subaru Stamford

Sep 4, 2015

Robert

These folks did a great job. The car was as promised, and the dealership straightforward, and I particularly want to thank Aki, who went out of his way to make sure my local mechanic (10 miles away) had an opportunity to inspect the car. I would not have purchased without his help.

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Response from current dealership:

Thanks for your very kind review!

Sincerely,

Your friends at Subaru Stamford

Jul 27, 2015

Tracy

Aki was very helpful.

1 people found this review helpful.

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Response from current dealership:

Thanks for your very kind review!

Sincerely,

Your friends at Subaru Stamford

Jun 10, 2015

George

I had an excellent experience with Jonathan DiMeglio. He was very straight forward and up front. The dealership staff was friendly, informal, and helpful. Even though I live in New York, I'd definitely would consider going to this dealership again.

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May 6, 2015

Mentame01

Dealer was very helpful in trying to assist with my process and I ended up buying my X5 there. Great customer Service.

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Response from current dealership:

Thanks for your very kind review!

Sincerely,

Your friends at Subaru Stamford

Feb 9, 2015

tanya

I was very disappointed with this dealer. I had called to let them know I was interested on buying a car on their lot. Told the guy I was going to be there Saturday. When I called saturday to let him know I was going up to go see the car he told me the car had sold. He should had called me knowing I was interested in the car. I would had definitely put a down payment. But there was no communication from the dealer to the customer. Its very sad to find out the hard way that this dealership is out for themselves and dont care about expanding there business and going above and beyond to making there customers happy. I was very disappointed.

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Response from current dealership:

Dear Tanya,

My name is Ray Baldwin and I'm the Business Development Coordinator for Subaru Stamford. I know how it feels when I miss out on a deal for something and I'm sorry it happened to you here. We do tend to offer aggressive prices on our pre-owned inventory and with five people selling it's not always possible for a salesperson to keep up with an individual's interest when someone else is showing and selling the car you are looking for. I'd like to see if we can make it up to you, so if you can contact me I'd appreciate it. I can be reached by email at rbaldwin@subarustamford.com

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Feb 1, 2015

Tom

Helpful and straightforward. Only problem is their trade in value for my current car. It was straight by the book value but my car a high end brand is worthy of special handling. They should have done more research before quoting a trade value which is at least 5k higher so it felt like they were low balling me. I walked.

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Response from current dealership:

Dear Tom, my name is Ray Baldwin and I'm the Business Development Coordinator for Subaru Stamford. I understand you have a special car for trade and I wish we could have done better by you, but unfortunately we can only offer what the market will bear when it comes to trade values. Please let me know if my information is incorrect, I can be reached by email at rbaldwin@subarustamford.com or by phone, (203) 252-2222. I look forward to hearing from you.

Jan 1, 2015

travis

The best experiance ive had

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Response from current dealership:

Hey Travis, we're happy if you're happy! Thanks for taking the time to post your review!

Nov 19, 2014

Alan

The dealer is not used to selling the type of car that I was interested in and the Owner of the dealership purchased this car from of friend which made it very difficult to negotiate. After I took a test drive the salesperson was putting pressure on me to make a commitment even though I told him that someone else need to also view the vehicle . A big waste of my time. I will never go there or recommend someone to that dealership. The inside of the place looked like it was from a scene from a 1970's movie.

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Response from current dealership:

Dear Alan, my name is Ray Baldwin and I'm the Business Development Coordinator for Subaru Stamford. I do apologize for how you felt you were treated here, as you see from our other reviews this is not normally the case. I'd like to have the chance to understand your frustration with us, please do contact me by email at rbaldwin@subarustamford.com or call me at (203) 252-2222. Please note we have since removed the orange shag pile carpets and faux wood paneling since this was posted.

Oct 16, 2014

Travis

Responds quickly car was up to expectations

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Response from current dealership:

Thanks for the good words, Travis!

Apr 30, 2014

allan

Fast response,

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Response from current dealership:

Thanks for the great review, Allan.

Apr 2, 2014

Susan

Very nice place. Talk to Jim if you can.

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Response from current dealership:

Susan, we really appreciate the kind words, and we agree that Jim is awesome.

Mar 31, 2014

EVON

They sold the car but never removed it or marked sold.

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Response from current dealership:

Dear Evon, my name is Ray Baldwin and I'm the Business Development Coordinator for Subaru Stamford. I do apologize for the experience you have via this website as well as our own; we don't remove cars from our online inventory until they are sold and delivered. Was this a Hyundai Veloster? My records show the salesperson tried to contact you to let you know it was not available. Please let me know how we can improve our service. I can be reached by email at rbaldwin@subarustamford.com or by phone, (203) 252-2222. Thanks for your input.

Mar 28, 2014

phil

Excellent customer service. Not pushy. Good follow up.

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Response from current dealership:

Thanks for the great review, Phil.

Feb 3, 2014

Gloria

Very good service. Bought car online...was as stated

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Response from current dealership:

Gloria, we really appreciate you taking the time to post a great review!

Sep 26, 2013

Iffer

Even though I did not buy the car I was inquiring about, I found this dealership to be very easy to deal with and not at all the typically pushy sales people that you expect. If the "off brand" SUV I was looking at was in better condition, I would have purchased in a heartbeat.

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Response from current dealership:

Thanks for the excellent comments, Iffer. We do apologize the vehicle was not what you were looking for.

Jul 18, 2013

Barry

Jim the salesman that we dealt with was very good and helpful but his manager came off harsh to the point of being rude.

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Response from current dealership:

Thanks for the note about Jim, he's a customer favorite, Barry.

May 7, 2013

Philip

Could not have ben nicer or more helpful....if you are looking for a used or new ride I wouldn't hesitate to go here....

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Response from current dealership:

Thanks for your great review, Philip.

Apr 18, 2013

Kenn

good follow up

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Response from current dealership:

Thanks for taking the time to post this, Kenn!

Nov 24, 2012

Charlie

We've had our Subaru serviced at Subaru Stamford for the last 10 years, and they are great to deal with, though like every car shop I've worked with recommend repairs you can often live without. And we recently traded in our Subaru for a used newer used car at the dealer and they were easy to deal with. For a car dealer, one of the best I've experienced.

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Response from current dealership:

Hi Charlie! Thanks for the good words! Our service team is really terrific!

Nov 16, 2012

Steve

very good service

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Response from current dealership:

Thanks for the stars, Steve!

Oct 23, 2012

MaryEllen

The dealer was very personable, the car however was a big disappointment. Condition was Fair at best. Mgr. e-mailed me, he was very concerned and apologetic. They should however, checked the condition of the car which we made an appointment to see. Our expectation was that the condition would be Very Good to Excellent based on photos and telephone call to dealer prior to our trip.

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Response from current dealership:

MaryEllen, it's not often I thank someone for describing our offerings as fair at best, but since you and others had similar experiences we've instituted a policy of both mechanical and cosmetic reconditioning prior to us offering them for sale. Thanks.

Aug 15, 2012

Marlene

Excellent, friendly service...

Mark helpful

Response from current dealership:

Marlene, we're thrilled you gave us this review!

Aug 8, 2012

Anthony

I did not buy this particular car but another from Subaru of Stamford. Very low key, no pressure, got a great deal on a 2011 Legacy Premium with AWP, Leather and Harmon/Kardon Audio system. $3500 less than any other dealer for a similarly equipped car with similar mileage. No hassles whatsover, best car buying experience I ever had.

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Response from current dealership:

Thanks for taking the time to post a 5-star review, Anthony. I assure you we've only gotten better!

Mar 12, 2012

Nick

Most of their cars look like they had a rough life. also, they smell like smoke or some other stench.

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Response from current dealership:

Nick, thanks for posting. Since you and others commented on our vehicles' condition we've changed management and now offer great cars at great prices and they are presented in a manner that our customers deserve.

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