Island Subaru

Good service to the costume gimme time for check the truck help me nice and I am happy thank you for everything

Shady people. One day they offer to pick me up to see the car. When I showed up the next morning they said it was sold the day before.

Great sales team, customer service. Tough to find parking on a crowded day

The price initially looked attractive but the car was in poorer condition than expected including needing all four high performance Z-rated tires to be replaced due to sidewall damage on two and the fact the front and rear tires were not from the same manufacturer. That alone would cost us about 1200 with mounting and balancing. We were told there would be no problem to repair the open recall on the passenger side airbag quickly but that turned out not to be the case.

Vehicle picture not the actual vehicle on site, told on the phone certain options that weren't in the vehicle !

The dealer first contacted me about my interest in the 2013 Subaru Impreza WRX and confirmed with me a date (about a day after submitting my inquiry) to come see the vehicle. I was in contact with the dealership during the early hours of the day I was scheduled to go see the car in order to confirm the car was still available, since it's a long trip for me from Brooklyn New York to Staten Island during rush hour. I even had informed them that I would need to rush out of work just to make it in time to their dealership. While I was stuck in traffic I contacted them again to let them know I was on the way and asked one more time if everything was still confirmed. I was told yes and that the representative on the phone was waiting for my arrival. Upon arriving, I was informed that the representative on the phone wasn't available but that someone else would take care of me. Once I was introduced to the new representative, I explained my reason for the visit and everything that was spoken about over the phone. In a matter of ten minutes I was told that the "unfortunately the vehicle was just sold during the hour of me arriving to the dealership". Please note that I have heard about this happening numerous times at other dealerships as a "fishing" tactic to get you to possibly buy another vehicle. SURE ENOUGH I was told "you sure you not interested in another vehicle, we have some others that might suit you". Immediately I expressed my disappointment with them and left the dealership. I would tell customers to confirm 100 times before going to see a vehicle they're advertising but then again I did that and still went through the "oh we just sold that car" ordeal. Proceed with caution. Mind you I'm a Subaru owner and when I went to another Subaru dealership I didn't go through this problem. PROCEED WITH CAUTION

Got me to drive down there when they knew he car was already sold

4 emails back and forth before they told me the car was sold already. "Come to the dealer", "come to the dealer". I think internet sales must be new to these guys.