Garavel Subaru

10 Tindall Ave
Norwalk, CT 06851
Map & Directions

Sales: (203) 625-1726 Service: (888) 826-3245

Today 9:00 AM - 6:00 PM (Closed Now)
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Dealer Details

Garavel Subaru

17 reviews
Today 9:00 AM - 6:00 PM (Closed Now)
10 Tindall Ave
Norwalk, CT 06851

Dealer Reviews

All reviews are verified visits to the dealer. – Learn More
Jan 21, 2020
Excellent
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Aug 9, 2019
Very professional, warm and friendly. Pleasure to do business with so far.
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Jun 12, 2019
Great overall experience, we felt that they were making an extra effort to do the right things and keep us satisfied. We appreciate the patience and not pushy way doing business. Thank you!
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Apr 22, 2019
Dealer communication was very good, minus a minor miscommunication that had the car locked inside the detailer's garage on the day I was scheduled to look at the car, but no harm, no foul. The car's condition fairly matched its true state; although I was a bit disappointed that only one of the two remote ignition fobs was available, but that was outside of their control. The staff was very professional and approachable and willing to make a mutually beneficial deal. The test drive was limited, but adequate enough to get a read on the vehicle. I purchased the vehicle in the end, at less than their reduced price, and with a great, for a used car, guarantee; therefore, I must say that I've come away with a generally good impression and would recommend a visit to their lot to anyone looking for a late- model used vehicle, so long as they have it available.
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Apr 15, 2019
Good
0 of 1 people found this review helpful.
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Mar 11, 2019
Very good
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Feb 17, 2019
Good
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Feb 11, 2019
The folks at Garavel are terrific: efficient, friendly, and responsive. I contacted them via email on a Saturday night, and they called back Sunday morning. Sunday afternoon I drove away in a new car. Their service is unparalleled, and they're just really nice.
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Jan 23, 2019
Communication was very good
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Jan 5, 2019
Good follow up and follow through
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Dec 31, 2018
Timely response
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Dec 20, 2018
They where nice and helpful. Good place to shop
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Dec 18, 2018
Certainly not my best experience - Arrived at time and location I was told to go to - waited for 15 minutes asked receptionist to see car - was told car was held at another lot. I asked where the lot was as I could look around a car unsupervised - was told it was a way away and I needed to wait and be escorted. I decided to leave and get a coffee - got about 50 yards and was called and told where other lot was - which was about 100 yards away, so close it was essentially the next building. Doh.... So 15 minutes of unbridled boredom, and time wasting just because someone wanted to be bureaucratic.
2 of 2 people found this review helpful.
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Dec 15, 2018
A great place to buy A car❗ Special thanks goes out to Darlene Miller. She was a wonderful sales woman. I would ask for her again if I've ever shopped to buy A car at this dealer. Wonderful experience❗❗
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Oct 16, 2018
As we arrived we were greeted by a young lady as she was apparently walking out to her car and asked us if we needed any type of information or assistance. She was very helpful, accommodating as well as friendly. Answering all our questions, calling us back in a timely manner.We had a lot of laughs with her and a few of the other staffers in making the purchase of the vehicle we came to see even though it wasn’t ready for viewing, the wait was made pleasant. Driving it home. Thank you Evelyn Santiago for making this a very pleasing experience.
1 of 1 people found this review helpful.
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Sep 14, 2018
Ms. Aviles from the customer rep who contacted me was the most professional rep I ever dealt with. She contacted me both by email and by phone and was clear, precise and had excellent attention to detail and follow up. I spent 20 years in an auto tech high school in the S. Bx. so this was not my first rodeo or Subaru Forester, The car was over priced in my opinion by about 2K, it had 2 owners, one accident and had a lot of work done (2nd owner) by Midas (cheap after market parts and certainly not best mechanics). The prices in general seemed for used cars were high in this dealership probably reflecting the affluence of the community. Ms. Aviles was suburb!!! Best I've ever dealt with.
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15
Apr 25, 2018
I would shop the team at Garavel Subaru's used lot again. They were responsive and really helpful. Didn't actually buy, but they made themselves worth shopping.
1 of 1 people found this review helpful.
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Jan 16, 2018
I received a prompt response and although I didn't get the original car the salesman was patient and I eventually bought another car from him.
1 of 1 people found this review helpful.
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Jan 8, 2018
Bought a crosstrek. They were wonderful
2 of 2 people found this review helpful.
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Nov 7, 2017
They were very helpful with helping me find the vehicle i am looking for
1 of 1 people found this review helpful.
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Aug 21, 2017
Very responsive to my inquiry. Ensured I was helped.
1 of 1 people found this review helpful.
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Aug 11, 2017
Gary the dealer was very helpful despite my ending up not buying from them
1 of 1 people found this review helpful.
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Mar 20, 2017
Good concern and attentive to customer needs. Seems to have quality autos at fair prices.
1 of 1 people found this review helpful.
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Nov 19, 2016
Great folks, great car, great price!
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Nov 18, 2016
Great overall experience.
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Aug 11, 2016
He was very polite and He took time to explain the deal and tried to schedule time to come in and driving the car.
0 of 1 people found this review helpful.
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Aug 8, 2016
I had originally contacted Garavel Subaru about a new BRZ. I'd driven one in the past, and had good memories of one. I hadn't seen the car in person yet, but they asked for a deposit to hold the car - fair enough. A sales contract was drawn up, but I signed nothing. This is important. I test drove another BRZ nearby and decided the car was not for me. I asked for my $500 deposit back politely, that I need to drive a few more cars before I made up my mind again. Salesman Dave immediately suggested a WRX - and I understand his position, he's in the business of selling cars, as is the dealership. But again I declined and asked for my deposit back. He ignored it a second time and suggested a Legacy, which is a far cry from the 2 door sports car I'd originally contacted him about. Again I asked for the deposit back. He has continued to ignore my emails and calls, even after I gave him sufficient opportunity to settle this privately. I have never signed a sales contract with them - it does not matter that the contract he drew up claims the deposit is not refundable for two reasons: said contract was not drawn up or signed when he charged me for a deposit. I've gotten deposits back with zero fuss from other dealerships in the past, so this is ridiculous. Never mind the shady $189 VIN etching (which is useless by the way, that's not going to make it easier to find your car if it gets stolen. The VIN is stamped plenty of other places) line snuck on the contract or the absolutely insulting $500 paperwork fee. I am a patient man, and I would have considered returning in the future if I decided to get a WRX. This has destroyed any chance that I or anyone I know will ever patronize Garavel Subaru, nor do I believe I'll ever own a Subaru of any kind of this is the kind of disgusting ethics Subaru of America allows. Last I checked, the customer should be able to expect some modicum of decency when they purchase anything, let some something as expensive as a new vehicle. Stay far away from Garavel Subaru.
14 of 16 people found this review helpful.
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May 9, 2016
Responded immediately & friendly on phone. Oddly did not have the model I wanted in their inventory so test drive would have had to be with a similar model.
1 of 2 people found this review helpful.
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Mar 14, 2015
Hands down the best car buying experience I've ever had.
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Nov 7, 2014
We haad a good experience with Garavel Subaru
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Sep 21, 2014
Visited dealer about this car. They showed me a Broken car that wouldn't idle. The other prob was no AC. Then they never got back to me the following day
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Sep 9, 2014
Dealer rep responded to email promptly and provided all requested info.
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Aug 9, 2014
Dealer responded promptly. I test drove a pre-owned vehicle and two hours later it was mine. Every detail was taken care of by my salesman and he followed up to make sure everything was satisfactory. Highly recommend.
1 of 1 people found this review helpful.
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Jul 14, 2014
A very satisfactory experience with all those with whom I had contact during my car purchasing process.
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Jul 6, 2014
A sujccessful visit; pleasant sales staff; knowledgeable and heldful folks overall.
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May 25, 2014
Car was sold but they left it on d site so people can call them not cool
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Apr 29, 2014
Great experience
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Mar 8, 2014
Very courteous and professional responded right away and kept me in touch about the car
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5
Jun 17, 2013
Quick response and constant contact.
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Jun 7, 2013
prompt response
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May 13, 2013
Made an offer of 26k on a vehicle they were asking 27.5k for and was told I'd get a call back within 1/2 an hour. They never called back so I took my business elsewhere & bought a car over the weekend. Would never buy anything from them, so unprofessional!
1 of 2 people found this review helpful.
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Feb 20, 2013
Very pleasurable experience, helped me get the deal I was looking for, all very friendly and did their best to guide me through the process. Thank you! (Kevin, Mike, Trevor)
1 of 2 people found this review helpful.
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May 21, 2012
I bought a car from this dealership. The sales guy went out of his way to be helpful. Overall, this was a pleasant experience. I recommend buying from Georgetown Subaru.
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Oct 8, 2011
They were terrible and I would not recommend them to anyone. They didn't return phone calls or get back to us with the information we had requested, Had I not been so limited in the selection of what I was looking for, I would not have continued trying to do business with them. We finally drove 2 hrs. to look at one of their cars. The man we had made an appointment with was not there and the salesman that we met with was rude and condescending. We test drove the car, liked it and were prepared to make an offer. They offered me a ridiculously low price for my trade (2000 less then the lowest offer we had had and 4000 less then what we did trade it for) and they were not willing to negotiate on their car, We were inside for a total of 5 mins. A huge waste of time.
3 of 3 people found this review helpful.
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