Garavel Subaru

Good concern and attentive to customer needs. Seems to have quality autos at fair prices.

Great folks, great car, great price!

Great overall experience.

He was very polite and He took time to explain the deal and tried to schedule time to come in and driving the car.

I had originally contacted Garavel Subaru about a new BRZ. I'd driven one in the past, and had good memories of one. I hadn't seen the car in person yet, but they asked for a deposit to hold the car - fair enough. A sales contract was drawn up, but I signed nothing. This is important. I test drove another BRZ nearby and decided the car was not for me. I asked for my $500 deposit back politely, that I need to drive a few more cars before I made up my mind again. Salesman Dave immediately suggested a WRX - and I understand his position, he's in the business of selling cars, as is the dealership. But again I declined and asked for my deposit back. He ignored it a second time and suggested a Legacy, which is a far cry from the 2 door sports car I'd originally contacted him about. Again I asked for the deposit back. He has continued to ignore my emails and calls, even after I gave him sufficient opportunity to settle this privately. I have never signed a sales contract with them - it does not matter that the contract he drew up claims the deposit is not refundable for two reasons: said contract was not drawn up or signed when he charged me for a deposit. I've gotten deposits back with zero fuss from other dealerships in the past, so this is ridiculous. Never mind the shady $189 VIN etching (which is useless by the way, that's not going to make it easier to find your car if it gets stolen. The VIN is stamped plenty of other places) line snuck on the contract or the absolutely insulting $500 paperwork fee. I am a patient man, and I would have considered returning in the future if I decided to get a WRX. This has destroyed any chance that I or anyone I know will ever patronize Garavel Subaru, nor do I believe I'll ever own a Subaru of any kind of this is the kind of disgusting ethics Subaru of America allows. Last I checked, the customer should be able to expect some modicum of decency when they purchase anything, let some something as expensive as a new vehicle. Stay far away from Garavel Subaru.

Responded immediately & friendly on phone. Oddly did not have the model I wanted in their inventory so test drive would have had to be with a similar model.