Competition Subaru of Smithtown

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463 Middle Country Rd
Saint James, NY 11780

Sales: (866) 500-6370

Service: (888) 816-1435

Today 9:00am - 8:00pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Oct 13, 2017
GuruZ4NDW
I contacted Competition Subaru of Smithtown on Fri 10/6 to inquire about a 2016 Subaru Impreza. I received a reply from Erin stating that it was still available & asking when I wanted to see it. I said that Sunday 10/8. She said that works, we're open 11-5. I'd been very sick for days but dragged myself out of bed to my appointment in Smithtown, which was almost 1hour away from my house. I got there around 1 & went to the desk , said Erin knew I was coming. The girl seemed to have no record of me & told me Erin wasn't there to ask. She then asked if I had a stock#. I provided her with the info, she went & talked to someone else, came back & said it would be a while since everyone was busy. On our way to sit, Bryan asked if we needed help. We told him about the car we were there to see & he said, pointing to a couple sitting with a salesman : " Oh, I think that's the car they're talking about over there." He went to check & came back & said: "Actually, the car isn't here. It's out for cleaning & won't be back until tomorrow. If you want you can come back then." As we were leaving the dealer I emailed Erin again letting her know what happened, told her I could come back the next day, the 10th, after work but to please confirm with me that the car would be there as it's quite a distance away from me. The morning of the 10th I woke up to a notification from Carol@ Smithtown Subaru that the car I was looking at had gone up in price about $500. I never received a reply from Erin. So, no, I absolutely would not recommend this dealer.
1 of 1 people found this review helpful.
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Response from Competition Subaru of Smithtown:

Hello, my name is Matt Christie the Pre-Owned Sales Manager at Competition Subaru. I apologize for any inconvenience towards you. The vehicles do get detailed when they first arrive and that is done by an outside vendor who takes the vehicle for a day and steam cleans the engine, shampoos the interior and washes and waxes the exterior. As far as the pricing I am constantly monitoring market conditions and changes and therefore i am always changing prices both up and down. If this vehicle is still available I will sell you it for the original price I posted. If you see something on my website t
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Mar 7, 2017
Tillygirl
Quick response; car already sold
2 of 4 people found this review helpful.
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Feb 27, 2017
Very fast respond
1 of 3 people found this review helpful.
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Dec 23, 2016
Car was not available .
3 of 3 people found this review helpful.
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Oct 5, 2016
E-mailed dealership, they told me the car was available. When I went to look at the car, a few hours later, they told me the car was unavailable.
7 of 10 people found this review helpful.
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Sep 26, 2016
I had a good overall experience and will probably return there for business again when the time comes.
1 of 3 people found this review helpful.
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Aug 19, 2016
The team at comp Subaru where a pleasure to deal with especially Joe .: Will return for my next purchase
1 of 4 people found this review helpful.
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Apr 12, 2016
Phil Nociforo is awesome!
1 of 4 people found this review helpful.
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Mar 18, 2016
Phil the used car guy was awesome. Vinnie the "Online" guy fed me some Bull---- about the Acura being there when the truth was the car was gone. I talked to Phil he told me straight away the Acura was gone but he showed me what he had and I got myself a 2011 Outback with Premium package. Extremely Happy with my experience. would recommend talking to Phil at Competition Subaru
4 of 4 people found this review helpful.
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Feb 26, 2016
Very good
0 of 2 people found this review helpful.
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Jan 5, 2016
very nice salespeople but didn't do the basics on car prep. oil not changed, dipstick broken, anti freeze low, gas empty
4 of 5 people found this review helpful.
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Read 12 old reviews
Jul 31, 2015
They call me back to say the car was still available but when I called to make an appointment no answer.
3 of 4 people found this review helpful.
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Feb 19, 2015
I ended up not getting a vehicle from the dealership, but my experience in dealing with the staff there was good.
0 of 1 people found this review helpful.
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Jan 10, 2015
Dealer responded promptly.
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Dec 24, 2014
First I was told the car was sold then I was told it wasnt and they would call me back. then I had some random person call me back and tell me the same thing I was told originally. So quite frankly the customer service was poor. Never had an opportunity to have a buying experience. I was ready to buy so I guess there loss. good luck.
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Aug 31, 2014
It Takes so long to get in touch.
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May 27, 2014
They wrote back to me that they were going to send me pictures of the actual car and never did.
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May 8, 2014
Money hungry jerks !!!
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Apr 16, 2014
Awesome dealership, no bs
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Mar 5, 2014
They do respond to emails bought else where though
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Aug 27, 2012
Very prompt replies.
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Aug 27, 2012
Fast and detailed response I would return to the company without hesitation
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May 25, 2012
mailman22
the car buying process went very smooth the next day I had the car Ralph was great not pushy good experience
Is this review helpful? Yes | No

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