Russ Darrow Chrysler Jeep Dodge of Milwaukee

7676 North 76th St
Milwaukee, WI 53223

Sales: (262) 395-7533

Service: (888) 306-9104

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2008 Dodge Caliber SXT Used Cars in Milwaukee, WI 53223

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Instant Market Value of $5,624

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Location: Milwaukee, WI 53223

Average time on market: 16 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Bright Silver Metallic Clearcoat Description: Used 2008 Dodge Caliber SXT for sale - $3,281, 113,551 miles with Aluminum Wheels
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Location: Milwaukee, WI 53223

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2006 GMC Yukon XL Used Cars in Milwaukee, WI 53223

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$1,890 BELOW
Instant Market Value of $7,972

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Location: Milwaukee, WI 53223

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2004 Jeep Grand Cherokee Laredo 4WD Used Cars in Milwaukee, WI 53223

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Location: Milwaukee, WI 53223

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2014 GMC Acadia Denali AWD Used Cars in Milwaukee, WI 53223

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Instant Market Value of $32,337

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Location: Milwaukee, WI 53223

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2014 Jeep Grand Cherokee Limited 4WD Used Cars in Milwaukee, WI 53223

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Location: Milwaukee, WI 53223

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2016 Acura TLX SH-AWD with Tech Pkg Used Cars in Milwaukee, WI 53223

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Location: Milwaukee, WI 53223

Average time on market: 30 days Certified Pre-Owned: No Transmission: 9-Speed Automatic Color: Bellanova White Pearl Description: Used 2016 Acura TLX SH-AWD with Tech Pkg for sale - $30,458, 8,291 miles with Bluetooth, Sunroof/Moonroof, Navigation System, Alloy Wheels
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2015 Honda CR-V EX AWD Used Cars in Milwaukee, WI 53223

Good Deal
$1,219 BELOW
Instant Market Value of $22,192

Price: $20,973

Mileage: 20,620

Location: Milwaukee, WI 53223

Average time on market: 20 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: Crystal Black Pearl Description: Used 2015 Honda CR-V EX AWD for sale - $20,973, 20,620 miles with Bluetooth, Sunroof/Moonroof, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Jun 20, 2017
My first visit seemed to go well with George, my salesman who was very friendly and likable. He gave me his card and I came back after my first visit to show my boyfriend the van I was (very) interested in. When I first saw the van it was dirty inside. It had garbage stuffed in between the rear seats and the interior needed an obvious cleaning. George told me that the van would be cleaned upon purchase, but really, shouldn't it have been cleaned already? Especially since it has been on their lot a while now? Upon my second visit I let George know my family would come by the next day to pick up the van and have our family friend mechanic check it out, but there was a check engine light on that needed to be serviced first. I was assured it would be taken care of first thing in the morning and my family would have no issue taking the van off the lot. He had my cell phone number, so when my family came by to take the van and it wasn't ready or able to be taken yet, I was disappointed. I called his cell and told him so, and asked to be called back. Never happened. A couple days later I called and spoke to a manager, because at this point I felt blown off. The manager made light of my complaint and said that of course they wanted to sell me the van, "it's how they eat". Well, it's been a week now and nobody has bothered to call me. I really was very interested in this particular van. But the lack of communication and customer service from the top down at this dealership, not to mention the lack of cleanliness, has made me resolve to avoid purchasing any vehicles from this dealership moving forward. It's obvious that customer service is not their focus. I guess they have had enough to eat for now.
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May 10, 2017
Horrible experience! Communicated nine times. Drove two hours to be told the top didn't work.
2 of 2 people found this review helpful.
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May 10, 2017
Brittany was very nice and sent my message on to a saleman. I had some quesions on the car and once answered I would set up a time to come in. The salesman never answered my email and the car was sold. Brittany apologized to me, but it would have been more professional for the saleman to contact me. Extremely rude on his part.
2 of 2 people found this review helpful.
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Apr 12, 2017
delivered everything as promised. very good experience.
0 of 1 people found this review helpful.
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Apr 12, 2017
JohnHellcat
10
Great dealer
0 of 1 people found this review helpful.
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Mar 25, 2017
Great
0 of 1 people found this review helpful.
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Mar 9, 2017
The representative at the dealer was attentive. He was not knowledgeable about the car which was disappointing but understandable. The car was a trade-in. Following up after visiting was very difficult. I could not get a hold of them for a day and they are responsive via email just by phone. The rating is as high as it is purely because the customer service was good.
1 of 1 people found this review helpful.
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Jan 10, 2017
Responded quickly and professionally. Met with salesperson and sales manager the next day and purchased the vehicle at the price we had previously negotiated over the phone.
1 of 1 people found this review helpful.
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Oct 17, 2016
Horrible service!! I had inquired on a vehicle and was told that it was still available so I made an appointment to go see it. They called multiple times to confirm the appointment but never mentioned that it had been sold. I drove an hour there just to be told that the vehicle sold a day before! they wasted my time and gas!! In addition the salesman I had an appointment with was helping another so they had me wait. After about 5 min, I asked a salesman if they could let me see the vehicle and he said it had sold... if I wouldn't have asked, I would've been waiting there for awhile, they have no common courtesy! I wouldn't trust these people!!
6 of 6 people found this review helpful.
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Sep 23, 2016
A very frustrating and disappointing experience. The obviousl "green" salesmen lacked experience and follow through from taking the sale from an "I'll buy it" to a done deal. Truck was sold out from under him by another salesmen after a series of unblevable events over a weeks time. Blaming the customer is never a good business policy. The salesmen never took ownership of his countless mistakes. His apology was an email not even a personal phone call. After considerable dialogue venting very real frustration for all that occurred he passed the debacle to his general manger who over the phone was eventually understanding & apologetic. I still ended up without the truck that I committed to purchase. Unfortunate for both the dealer and the buyer.
4 of 4 people found this review helpful.
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Aug 7, 2016
Called and set up an appointment to look at a car later that day and drove down to look at it only to have them say it was already sold. Poor communication skills.
4 of 4 people found this review helpful.
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Jul 18, 2016
Zodi1
Everyone at the dealership was wonderful. Jim was very helpful. He respected me and didn't talk down to me as a woman buyer. Very positive experience.
1 of 1 people found this review helpful.
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May 6, 2016
Got back with me fast
1 of 1 people found this review helpful.
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Apr 24, 2016
Awful experience. I wouldn't go back. The left hand doesn't know what the right is doing. It took 4 different people to answer a few simple questions, and none of them knew the other was talking to me. When I finally tried to get serious, a salesperson called me to tell me if I didn't come in that night to buy the car they were going to ship it to another dealer. I work in sales and never use ultimatums with clients. It's just so desperate. My guess is this dealership knows it will sell a certain number of cars every year just by keeping its doors open, and they don't waste any effort on customer service or training their employees. Save your time and go somewhere else.
5 of 5 people found this review helpful.
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Response from Russ Darrow Chrysler Jeep Dodge of Milwaukee:

Charlie,
We are sorry to hear about your experience please contact josh@russdarrow.com so we can better help you resolve any problems you may have had - Russ Darrow Automotive Group
Mar 14, 2016
TSX_667
Unorganized dealership,waited 30 minutes to look at a car advertised which was there for 2 months!They intially couldnt find it,then thought it sold earlier in the week,I stood upvto walk out whih he insisted he would look into it alittle futher in which he decovered it was in their garage for repairs! He then proceeded to show me the car which i would not be able to test drive!He asked what I thought of the car (nite time) and if I would be interested in buying it! I did not go back to test drive and would not do business with this dealership!
4 of 4 people found this review helpful.
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Response from Russ Darrow Chrysler Jeep Dodge of Milwaukee:

TSX_667,
We are sorry to hear about your experience please contact josh@russdarrow.com so we can better help you resolve any problems you may have had - Russ Darrow Automotive Group
Oct 22, 2015
Friendly reply, but not willing to discuss options by email.
2 of 2 people found this review helpful.
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Response from Russ Darrow Chrysler Jeep Dodge of Milwaukee:

George,
We are sorry to hear about your experience please contact josh@russdarrow.com or fill out our Customer Care form @ http://bit.ly/RussDarrowCustomerCare to allow us to assist in any way possible. We value ALL OF OUR customers and will go above and beyond to help
Read 17 old reviews
Jun 10, 2015
They were willing to work with me on my trade in price
1 of 1 people found this review helpful.
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May 11, 2015
Price was the best, service was LONG and DRAWN out. Took way to long and after everything was done was still standing outside waiting for over an hour waiting to get the car. Dealer touted their safety check, yet when I got home we noticed on of the headlight didn't work.
1 of 1 people found this review helpful.
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Response from Russ Darrow Chrysler Jeep Dodge of Milwaukee:

Tommy,
We are sorry to hear about your experience please contact josh@russdarrow.com or fill out our Customer Care form @ http://bit.ly/RussDarrowCustomerCare to allow us to assist in any way possible. We value ALL OF OUR customers and will go above and beyond to help
Jan 18, 2015
Poor response, not willing to negotiate. Purchased vehicle at another dealer.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Russ Darrow Chrysler Jeep Dodge of Milwaukee:

Gary,
We are sorry to hear about your experience please contact josh@russdarrow.com or fill out our Customer Care form @ http://bit.ly/RussDarrowCustomerCare to allow us to assist in any way possible. We value ALL OF OUR customers and will go above and beyond to help
Sep 13, 2014
Very rude and unprofessional
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Aug 21, 2014
Very pleasant, not pushy.
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Aug 2, 2014
No clear description of vehicle and vehicle was in horrible shape
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Jul 30, 2014
OK but did not have truck
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May 16, 2014
The Manager had terrible Customer Services Skills. The sales person was great.
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May 14, 2014
Salesman called me on Monday to ask when we could come in and sign papers. I told him Wednesday. He said okay. Today I go to sign on my new vehicle, only to find out that it was sold on Monday!! No communication about this. Very angry!!!!
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Feb 24, 2014
ok.
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Feb 24, 2014
I at least got a fallow up by one of there reps who was polite and timely, compared to there west bend store.
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Feb 24, 2014
Contacted me immediately.
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Sep 9, 2013
Not very helpful when I offered to buy additional key. The one they sold me only had one key.
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Sep 7, 2013
they were friendly and not pushy
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May 31, 2013
Very helpful but I am going to wait until next year to see if I want to buy a different car.
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Dec 5, 2012
esaud1
They responded by asking if I had all my questions answered, but I never got any answers. When I told them this, they gave me more answers and continue to communicate.
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Jun 26, 2012
Always 5 star service.
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