Royal Gate Dodge Chrysler Jeep, Inc.

15502 Manchester Rd, Ellisville, MO 63011

Sales: (636) 429-2206

Service: (866) 692-3998

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All reviewers have been verified to have contacted this dealer – Learn More
Apr 25, 2017
Followed up quickly. Answered all of my questions. Reasonably priced.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Royal Gate Dodge Chrysler Jeep, Inc.:

We appreciate the kind words about our dealership Daniel! Thanks for the review!
Mar 28, 2017
They were prompt and helpful.
Is this review helpful? Yes | No

Response from Royal Gate Dodge Chrysler Jeep, Inc.:

We appreciate the kind words about our team! Thanks for sharing!
Mar 18, 2017
Excellent response time.
Is this review helpful? Yes | No
Oct 31, 2016
Due to the low price, I went in expecting a bait and switch. The experience was nothing like that and everything was as advertised. I purchased my vehicle and had a couple minor problems. They were immediately addressed to my full satisfaction without any hasle. I am recommending this dealership to all my friend5, family and Co-workers
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Royal Gate Dodge Chrysler Jeep, Inc.:

Hi, Richard, and thank you so much for leaving us a review! We are very happy to hear that our staff was able to get you a great price on your vehicle and address all of your concerns. Thank you for choosing Royal Gate!
Oct 6, 2016
Extremely helpful, friendly staff.
Is this review helpful? Yes | No

Response from Royal Gate Dodge Chrysler Jeep, Inc.:

Hello, Stephanie. Thank you so much for leaving us a review! We are very happy to hear that our staff was helpful during your visit. Thanks for choosing Royal Gate!
Sep 29, 2016
Dealer was very responsive to pricing questions.
Is this review helpful? Yes | No

Response from Royal Gate Dodge Chrysler Jeep, Inc.:

Hi, Mike, and thank you for leaving us a review! We're very pleased to hear that you had a great experience working with our staff. Thanks for choosing Royal Gate!
Sep 15, 2016
Contacted me promptly, followed up, and was helpful. No high pressure, but very service-oriented.
Is this review helpful? Yes | No

Response from Royal Gate Dodge Chrysler Jeep, Inc.:

Hi, David! Thank you so much for your feedback. We are beyond pleased to know that you had a fantastic experience with us. Thank you so much for choosing Royal Gate
Aug 22, 2016
Helpfull, listing no longer available,, offered to look for other jeeps for me, very pleasant to deal with...
Is this review helpful? Yes | No
Aug 1, 2016
Responded but vehicle was already purchased.
Is this review helpful? Yes | No

Response from Royal Gate Dodge Chrysler Jeep, Inc.:

We're sorry that the vehicle you wanted was no longer available, Ross. Please let us know if there's anything we can do to help your car search!
May 12, 2016
Great staff
Is this review helpful? Yes | No

Response from Royal Gate Dodge Chrysler Jeep, Inc.:

Thanks for the feedback, Geoff!
May 8, 2016
Just another dealer.... Promised to call me, when they got another Sprinter in. NOPE---did not happen. I saw their ad and called them. They already had a contract, placed on the van. Sales staff cannot make decision's, have to go see a manager. Silly game !!!
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Apr 28, 2016
We got there at 7pm and didn't leave till well after 10pm. Our Salesman was nice but was in no hurry to do anything. Every time he "had to go see the boss"; he was gone a half hour leaving me wanting to leave. Love the truck but had to change the wiper blades on day two after it rained and I realized one of the wiper blades was complete trash and the drivers side wasn't much better. I guess they do a one point examination of the vehicle which would be: Do we have the title....Sell it! We drove two hours after seeing the truck on line. We will NEVER do business with them again.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Royal Gate Dodge Chrysler Jeep, Inc.:

Hello, Bruce, and thank you for your feedback. We are very sorry to hear that you are not satisfied with you recent experience with us. We would love to address your concerns and see what we can do make things right. Please reach out to General Sales Manager General Sales Manager, Cuong Nguyen (636) 394-3400.
Apr 24, 2016
Experience was terrible. A salesman called me on Friday around 3 o'clock to set up and appointment to come see the car I was interested in and so I agreed to it at 2:30 the next day. Drove 45 minutes from my house to find out the car had been sold.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Royal Gate Dodge Chrysler Jeep, Inc.:

Hello, Joe, and thank you for your feedback. The entire Royal Gate team is dedicated to providing outstanding customer service, and we apologize for the miscommunication the led to your frustrations. This is not how we want our customers to be treated, and we would love to discuss how we can make this right. Please reach out to General Sales Manager, Cuong Nguyen at CuongN@royalgatedodge.com
Apr 9, 2016
Bought the car. Excellent experience.
Is this review helpful? Yes | No

Response from Royal Gate Dodge Chrysler Jeep, Inc.:

Hi, Don! This is what we love to hear from our customers! We are so happy that you loved your experience and you are completely satisfied with everything. Thanks for choosing Royal Gate!
Mar 14, 2016
Dealer employee acknowledged email inquiry promptly. Worked wih a very professional salesperson, but they're hands are "tied". This dealer and many other dealers advertising on the internet advertise a great internet price on a vehicle similar to what I was looking for, but since I was from out of state, a quote for a vehicle like I wanted was higher. There is a fine print disclaimer somewhere in the ad to let them of the hook. There are a few dealers that don't play that game that really want to move vehicles. These few dealers post a price for everyone and also state that the price could be lower if you qualify for district rebates. That is who I am looking to buy a vehicle from as they WANT to move vehicles. I have no dealers near me that want to sell in high numbers so I am looking elsewhere. If I am going to pay this kind of money for a diesel truck, they are going to have to earn my business.
Is this review helpful? Yes | No

Response from Royal Gate Dodge Chrysler Jeep, Inc.:

Dan, thank you for taking the time to provide us with this feedback. We value hearing from our customers, and I apologize for the inconvenience that occurred while visiting us. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Brian Mayo – General Sales Manager (636) 394-3400 bmayo@royalgatedodge.com
Dec 20, 2015
good responded fast polite
Is this review helpful? Yes | No

Response from Royal Gate Dodge Chrysler Jeep, Inc.:

Hi John! Thank you for your feedback!
Oct 16, 2015
helpful
Is this review helpful? Yes | No

Response from Royal Gate Dodge Chrysler Jeep, Inc.:

We appreciate the great rating, Ron!
May 1, 2015
I had contacted them over the interjet, but all I got was a form letter saying give them a call.
Is this review helpful? Yes | No
Read 7 old reviews
Feb 13, 2015
Great
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Royal Gate Dodge Chrysler Jeep, Inc.:

Hi, and thanks for writing a review! We're glad to hear that you had a great experience with us. Come see us again soon!
Jan 23, 2015
Prompt response and followed up with additional info.
Is this review helpful? Yes | No
Jan 13, 2015
petelopata
Quick response to inquiry but called repeatedly when asked not too.
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Royal Gate Dodge Chrysler Jeep, Inc.:

Hello, and thanks for the review. We’re sorry for the inconvenience that our phone calls have caused. We will remove you from are contact list as soon as possible.
Jan 3, 2015
Excellent service before and after the sale.Used car sales Steve Winters was outstanding
Is this review helpful? Yes | No

Response from Royal Gate Dodge Chrysler Jeep, Inc.:

Hello, and thanks for writing about your experience. It's great to hear that you had a great experience with us. Thanks for choosing Royal Gate!
Nov 22, 2014
We had an appointment for a particular vehicle and Deler confirm the appointment by email. We show up early to find out they don't have the car avalable? It was the worst experience I ever had with a dealer. I'll never ever going to bring a business to this location.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Sep 19, 2012
Dealer responded after two messages yet never answered my question- third call was made, information rec'd from rude sales mgr.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Sep 16, 2011
never got back to me
1 of 1 people found this review helpful.
Is this helpful? Yes | No

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