Oak Tree Mazda

4250 Stevens Creek Blvd
San Jose, CA 95129

Sales: (415) 534-9736

Service: (888) 777-4182

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Average time on market: 40 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Radiant Silver Metallic Description: Used 2014 Cadillac CTS 2.0T Luxury AWD for sale - $25,409, 8,577 miles with Bluetooth, Leather Seats, Aluminum Wheels, Navigation System
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All reviewers have been verified to have contacted this dealer – Learn More
Nov 21, 2017
Joel at Oak Tree was great and we did a test drive together. He is keeping an eye out for the right car for me.
Is this review helpful? Yes | No

Response from Oak Tree Mazda:

We appreciate the great review, Heather!
Oct 28, 2017
very good contact with dealership...!
Is this review helpful? Yes | No

Response from Oak Tree Mazda:

We appreciate the great review, Ralph!
Oct 11, 2017
I called for a response and the sales person said the car was being services, hours later another sales person contacted me email, so I called him back and he said the car was sold. Supposedly this happened on the first day, communications between sale folks need improvement, first sale person was good, second person, not impresses!
Is this review helpful? Yes | No

Response from Oak Tree Mazda:


We are sorry to hear about your experience, Dena. At the Del Grande Dealer Group, we pride ourselves on making sure our guests are happy. We would love the chance to resolve your concern. Can you please send your contact info to socialmedia@dgdg.com and we will have a member of our store or DGDG leadership reach out to you directly to understand the best next steps. Thank you!
Aug 11, 2017
They stopped responding to emails after the first even after three additional follow ups from me.
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Oak Tree Mazda:

Hi Jeffrey, We are sorry to hear about this experience. Please send your contact info to socialmedia@dgdg.com so that our GM can reach out to you directly. Thank you!
Jul 4, 2017
joan colonna
Test drove two cars; salesman seemed very busy (we just walked onto lot with no appt). Decided on a vehicle and made plans to come in the next day. Got a call and email saying car was in for recall. Salesman said car would be auctioned because parts weren't available. Not true according to another Mazda dealer. Never heard back from Oak Tree about another option. Sub par service.
Is this review helpful? Yes | No

Response from Oak Tree Mazda:

Hi Joan,
We are sorry to see that you didn't have a great experience with us. Please send your contact info to socialmedia@dgdg.com so that our GM can reach out to you directly. Thank you!
Mar 13, 2017
Carisma_8565
Emailed but unfortunately the car had a bit more miles than I had hoped.
0 of 3 people found this review helpful.
Is this helpful? Yes | No
Feb 21, 2017
Awesome sales and service!! Thank you Oak Tree Mazda. Mark
Is this review helpful? Yes | No
Dec 1, 2016
The level of unprofessionalism is too high to even rank. Granted they are car salesmen but that doesn't mean you treat your customers in such a way that makes them feel "lesser than". Never in my life have a had such a horrible customer service experience. If you want to get talked at and try to be up-sold when you've repeatedly expressed no interest then this is the place for you. After working with the floor manager he basically told me I was wasting my time with them (because I didn't want to go with their suggestions) so I walked away politely only to be told how rude I was etc. etc. NEVER AGAIN IN MY LIFE EVERRRRRRR. Maybe you think I'm exaggerating so if your so inclined I dare you to prove this comment wrong. Its quite sad to be so hungry for a sale that you compromise common boundaries of respect. PASSIVE CONDESCENDING and RUDE. They get negative stars if I could.
16 of 16 people found this review helpful.
Is this helpful? Yes | No
Nov 12, 2016
RaquiRollin
Norm Arnold contacted me right away and asked me a few questions. Unfortunately I did not purchase a car thru Oak Tree Mazda. However, he went above and beyond and connected me with one of his clients who needed to sell her auto. I am truly grateful as it was exactly what I needed and within my budget. I not only got a vehicle but made a new friend. Thank you Norm for your genuine concern and help. I know it was not a financial gain but your professionalism and outstanding service will never be forgotten. I highly recommend Norm Arnold! Thank you!
1 of 1 people found this review helpful.
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Nov 3, 2016
No pressure and great service!
Is this review helpful? Yes | No
Oct 14, 2016
Car looked like it was washed last month and the inside was a disaster, I had to go inside to ask someone to get the keys to look at the inside of the vehicle. Jorge opened the doors and I saw enough I had to leave, why even advertise a vehicle if your not at least going to make it presentably, a total waste of my time.
4 of 5 people found this review helpful.
Is this helpful? Yes | No
Oct 14, 2016
Initially responded for 1 vehicle. Stopped after that. Not any further interaction after.
0 of 1 people found this review helpful.
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Read 7 old reviews
Nov 23, 2015
kevincinco
Excellent
Is this review helpful? Yes | No
Nov 13, 2015
Jjo
Really great staff!
Is this review helpful? Yes | No
Sep 4, 2013
Great!
Is this review helpful? Yes | No
Jun 6, 2013
Dealer did respond quick by email.
Is this review helpful? Yes | No
Mar 20, 2013
We bought a used car from these guys, always a risky proposition. I'm pleased to report that when our pre-purchase inspection revealed a safety issue, they did agree to repair it without charge. We were reasonable, and so were they! Thumbs up!
Is this review helpful? Yes | No
Jan 4, 2013
Not as advertised
Is this review helpful? Yes | No
May 22, 2012
I really wish I could have done business with Keith. Very willing to work with me on the price, but just couldn't get it low enough to fit my very tight budget...but he was able to come very close! I appreciate his efforts and if I had $1,000 more to spend, he would have had a deal!
Is this review helpful? Yes | No

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