Capitol Mazda

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980 Capitol Expressway Auto Mall, San Jose, CA 95136 - Map & Directions

Sales: (888) 778-6093

Service: (866) 629-3273

Today 9:00am - 9:00pm
(Closed Now)
show business hours
Nov 13, 2015
Jjo
0
Sales person had absolutely no knowledge of the used car I was interested in. Got snarky at the end.
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Nov 10, 2015
good
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Nov 3, 2015
Make sure you know it's a no bargain dealer. They'd give you all the reasons why their store practice no bargain on the prices. So, be prepared. They provide pretty good services, organized but did not provide us with some important documents such as: the manual for the car of the exact year, warranty paper information and so on until we ask. Wish they can think for their customers in the customers' shoes. Tran and John were excellent representatives. Thanks.
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Nov 1, 2015
Emailed rite away
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Old Dealer Reviews

Sep 12, 2014
Great
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Jun 29, 2014
Good service
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Jun 2, 2014
Called me back immediately, super friendly, honest, respectful and thoughtful sales (Steve Valentone) even though I did not end up buying a car from them due to my low budget. Highly recommend this dealership.
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May 26, 2014
bought this car. everyone was awesome. car is too. internet sales manager derek hill could not have been better. will highly recommend them.
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May 23, 2014
Internet Sales Manager Mike was great!!!
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May 3, 2014
Tried to sell a car that seemed to have more problems. I ended up spending $250 to get the car checked and I had to back out of the deal after finding that the car would need additional $2000 to fix it.
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Apr 29, 2014
Dustin help with all the info and he was very resourceful n helpfull .
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Feb 13, 2014
Great customer care!
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Jan 18, 2014
Car has had body work done, which is clear by the paint overspray. I gave a cash offer, no counter offer from them. They said price is at lowest they will accept. Too bad.
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Nov 6, 2013
very good experience, kind and friendly
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Sep 3, 2013
sent letter promising to buy back mazda 10, only not willing to buy back car when i arrived. wanted to buy it back for only 10,000, when they had the same car and year on the lot for 16,000 plus. disapointed that they did not go the extra mile for my continued business.
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Aug 21, 2013
cgusta
0
Mixed experience. Advertised mileage was 10% lower than actual due to personal use of vehicle by staff. Wasn't given the advertised price in the sale. Still trying to recover the difference. Early-on attention vanished. Apparently have to waste more time to contact a supervisor. Unpleasant pressure on the add-ons -- suddenly the "certified" label meant next to nothing. I like the vehicle, but given "dings" in experience, could have done equally well elsewhere.
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Mar 7, 2013
they responsed right away. Mike, the sales manager whom called me, was very nice, knowledgeable and although I didn't end up buying a car with Capital Mazda, I want to acknowledge Mike's great help and sorry I couldn't do a deal with him
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Dec 15, 2012
Camry XLE description did not say if interior was leather or if moon roof. Missing information.
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Oct 29, 2012
hwinboy
25
I did not by this car, because it was sold. But I did buy another Clubman that they had. Matt was my sales Rep and was very friendly and outgoing. Provided him with my numbers as far as what I wanted my monthly to be. He and his negotiators made it happen. Thank you Matt for you time and excellent customer service.
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Jun 20, 2012
This was my first time buying a car, and I felt very comfortable buying from this dealership. They definitely are a dealership, though, and I was pushed on to sign a little too much. Just insist on taking a thorough look at the vehicle so you can haggle better, if you're buying used. The car I got was in good working order, but there are some old parts that I'll have to replace (like the soft top). If you're savvy enough to spot things like that, they'll work with you, to be sure. Thank you James Kane for all of your help and for a truly enjoyable first buying experience. I love my new Mazda, and if I could choose again, I would still choose Capitol Mazda.
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Mar 10, 2012
What can I say, typical dealer experience.... Seemingly friendly and attentive but had to negotiate on price and you never feel like you got their best price, for some reason (even going in with pre-approved financing) the process still took 4 hours and ended with a hard sell on the warranty.
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Feb 7, 2012
Armando was patient and very helpful in allowing us to purchase the perfect car for us!
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Nov 21, 2011
THEY ANSWERED ALL MY QUESTIONS
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Nov 20, 2011
Armando was extremely helpful an attentive. He made sure my buying experience was smooth and problem free. Will be a return customer at Capital Mazda.
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Nov 11, 2011
First class dealer, friendly but very professionally run.
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