Capitol Mazda

980 Capitol Expressway Auto Mall
San Jose, CA 95136

Sales: (831) 713-1988

Service: (888) 819-3008

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Certified Pre-Owned: Yes Transmission: 6-Speed Automatic Overdrive Color: Deep Crystal Blue Mica Description: Used 2016 Mazda CX-9 Grand Touring for sale - $32,577, 6,533 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Adaptive Cruise Control, Bluetooth, Backup Camera, Aluminum Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Jan 2, 2018
Very good sales person. Answered my questions. They were very firm in the price and did not provide any discount. However, the car was clean and in a good shape.
Is this review helpful? Yes | No

Response from Capitol Mazda:

We appreciate the review and feedback, Mina!
Nov 29, 2017
GuruZ24VF
Good experience, got our driving.
Is this review helpful? Yes | No

Response from Capitol Mazda:

Thanks for the great review!
Nov 29, 2017
marzain
good
Is this review helpful? Yes | No

Response from Capitol Mazda:

Thanks for the great review!
Nov 26, 2017
Dealing with Brand was easy & simple. Very straight foward, no pressure, no haggling. Car was as stated. Good buy. But did not appreciate attitude from financing when I declined to purchase service plan and warranty.
Is this review helpful? Yes | No

Response from Capitol Mazda:

We appreciate the review and feedback, Phillip!
Nov 25, 2017
She replied to my request for more pics but she said it was in the shop. I asked to get pics to me when she could and I've never heard back from her. Poor service.
Is this review helpful? Yes | No

Response from Capitol Mazda:


We are sorry to hear about your experience, Scott. At the Del Grande Dealer Group, we pride ourselves on making sure our guests are happy. We would love the chance to resolve your concern. Please send your contact info to socialmedia@dgdg.com and we will have a member of our store or DGDG leadership reach out to you directly to understand the best next steps. Thank you!
Nov 14, 2017
The sales rep Brand Lee is very helpful.
Is this review helpful? Yes | No

Response from Capitol Mazda:

We appreciate the great review, Jim!
Oct 30, 2017
They are very helpful but my brother dosnt have manners and unfortunately I was unable to make the deal
Is this review helpful? Yes | No
Oct 13, 2017
GuruD7JTH
Good
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Capitol Mazda:

We appreciate the great review!
Oct 12, 2017
GuruD7FDC
Gave me all the information I required, quickly.
Is this review helpful? Yes | No

Response from Capitol Mazda:

We appreciate the great review!
Oct 11, 2017
very good
Is this review helpful? Yes | No

Response from Capitol Mazda:

Thanks for the kind review, Ron!
Oct 2, 2017
Guru8QPJ
Went in to look at a 2012 Honda Pilot EX. Vehicle looked good. Short test drive -- not really long enough to get a feel for how the SUV operated under different road conditions. The dealership was open to having an independent mechanic check out the vehicle and they were responsive to the one component that needed to be fixed plus they took the SUV over to the nearby Honda dealership to have the passenger side air bag issue resolved per the recall that the former owner hadn't taken care of. I appreciated that Capitol Mazda didn't try to sell us the SUV before these issues were dealt with, and they kept me in the loop every step of the way. We ended up not buying this vehicle, but it will be a good solid (and safe) ride for the customer who does purchase this vehicle.
Is this review helpful? Yes | No

Response from Capitol Mazda:

We appreciate the kind review!
Sep 21, 2017
Unfortunately they don't provide an out the door quote unless you give them your SSN and run your credit and most of the people don't like to run their hard end credit before they make sure about the price and everything.
Is this review helpful? Yes | No

Response from Capitol Mazda:

We are sorry to hear about your experience. At the Del Grande Dealer Group, we pride ourselves on making sure our guests are happy. We would love the chance to resolve your concern. Can you please send your contact info to socialmedia@dgdg.com and we will have a member of our store or DGDG leadership reach out to you directly to understand the best next steps. Thank you!
Sep 17, 2017
Good
Is this review helpful? Yes | No

Response from Capitol Mazda:

We appreciate the great review, Saul!
Sep 3, 2017
Playing to have the vehicle went to test drive the vehicle waited close to an hour then told the vehicle was sold earlier in the day but a different sales person assured me the vehicle was on the lot which is why I waited a total disrespect of my time.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Capitol Mazda:

We are sorry to hear about your experience, Sam. At the Del Grande Dealer Group, we pride ourselves on making sure our guests are happy. We would love the chance to resolve your concern. Can you please send your contact info to socialmedia@dgdg.com and we will have a member of our store or DGDG leadership reach out to you directly to understand the best next steps. Thank you!
Aug 19, 2017
Quick response to provide information
Is this review helpful? Yes | No

Response from Capitol Mazda:

Thanks for the great review, Ricoh!
Aug 13, 2017
Loved working with Gene and everyone else! Found my dream car!
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Capitol Mazda:

Thanks for the great review, Jim!
Jul 25, 2017
devbo
Contacted me and followed up well
Is this review helpful? Yes | No

Response from Capitol Mazda:

We appreciate the great review!
Jun 16, 2017
Test drove 3 cars to check out and they were very helpful. Person I communicated with was not there for both appointments that were set up, but I got friendly helpful staff to assist with the cars. Just odd and I wasn't all that comfortable with the sales manager - he was a little too "salesy" for my taste.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Capitol Mazda:

We appreciate you taking the time to leave this review, Kathleen!
Jun 10, 2017
GuruN6N8
Response from both salesman and sales manager. Very helpful and professional and courteous.
Is this review helpful? Yes | No

Response from Capitol Mazda:

We appreciate the great review!
Read 25 old reviews
Nov 13, 2015
Jjo
Sales person had absolutely no knowledge of the used car I was interested in. Got snarky at the end.
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Nov 10, 2015
good
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 3, 2015
Make sure you know it's a no bargain dealer. They'd give you all the reasons why their store practice no bargain on the prices. So, be prepared. They provide pretty good services, organized but did not provide us with some important documents such as: the manual for the car of the exact year, warranty paper information and so on until we ask. Wish they can think for their customers in the customers' shoes. Tran and John were excellent representatives. Thanks.
3 of 4 people found this review helpful.
Is this helpful? Yes | No
Nov 1, 2015
Emailed rite away
Is this review helpful? Yes | No
Sep 12, 2014
Great
Is this review helpful? Yes | No
Jun 29, 2014
Good service
Is this review helpful? Yes | No
Jun 2, 2014
Called me back immediately, super friendly, honest, respectful and thoughtful sales (Steve Valentone) even though I did not end up buying a car from them due to my low budget. Highly recommend this dealership.
Is this review helpful? Yes | No
May 26, 2014
bought this car. everyone was awesome. car is too. internet sales manager derek hill could not have been better. will highly recommend them.
Is this review helpful? Yes | No
May 23, 2014
Internet Sales Manager Mike was great!!!
Is this review helpful? Yes | No
May 3, 2014
Tried to sell a car that seemed to have more problems. I ended up spending $250 to get the car checked and I had to back out of the deal after finding that the car would need additional $2000 to fix it.
Is this review helpful? Yes | No
Apr 29, 2014
Dustin help with all the info and he was very resourceful n helpfull .
Is this review helpful? Yes | No
Feb 13, 2014
Great customer care!
Is this review helpful? Yes | No
Jan 18, 2014
Car has had body work done, which is clear by the paint overspray. I gave a cash offer, no counter offer from them. They said price is at lowest they will accept. Too bad.
Is this review helpful? Yes | No
Nov 6, 2013
very good experience, kind and friendly
Is this review helpful? Yes | No
Sep 3, 2013
sent letter promising to buy back mazda 10, only not willing to buy back car when i arrived. wanted to buy it back for only 10,000, when they had the same car and year on the lot for 16,000 plus. disapointed that they did not go the extra mile for my continued business.
Is this review helpful? Yes | No
Aug 21, 2013
cgusta
Mixed experience. Advertised mileage was 10% lower than actual due to personal use of vehicle by staff. Wasn't given the advertised price in the sale. Still trying to recover the difference. Early-on attention vanished. Apparently have to waste more time to contact a supervisor. Unpleasant pressure on the add-ons -- suddenly the "certified" label meant next to nothing. I like the vehicle, but given "dings" in experience, could have done equally well elsewhere.
Is this review helpful? Yes | No
Mar 7, 2013
they responsed right away. Mike, the sales manager whom called me, was very nice, knowledgeable and although I didn't end up buying a car with Capital Mazda, I want to acknowledge Mike's great help and sorry I couldn't do a deal with him
Is this review helpful? Yes | No
Dec 15, 2012
Camry XLE description did not say if interior was leather or if moon roof. Missing information.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 29, 2012
hwinboy
25
I did not by this car, because it was sold. But I did buy another Clubman that they had. Matt was my sales Rep and was very friendly and outgoing. Provided him with my numbers as far as what I wanted my monthly to be. He and his negotiators made it happen. Thank you Matt for you time and excellent customer service.
Is this review helpful? Yes | No
Jun 20, 2012
This was my first time buying a car, and I felt very comfortable buying from this dealership. They definitely are a dealership, though, and I was pushed on to sign a little too much. Just insist on taking a thorough look at the vehicle so you can haggle better, if you're buying used. The car I got was in good working order, but there are some old parts that I'll have to replace (like the soft top). If you're savvy enough to spot things like that, they'll work with you, to be sure. Thank you James Kane for all of your help and for a truly enjoyable first buying experience. I love my new Mazda, and if I could choose again, I would still choose Capitol Mazda.
Is this review helpful? Yes | No
Mar 10, 2012
What can I say, typical dealer experience.... Seemingly friendly and attentive but had to negotiate on price and you never feel like you got their best price, for some reason (even going in with pre-approved financing) the process still took 4 hours and ended with a hard sell on the warranty.
Is this review helpful? Yes | No
Feb 7, 2012
Armando was patient and very helpful in allowing us to purchase the perfect car for us!
Is this review helpful? Yes | No
Nov 21, 2011
THEY ANSWERED ALL MY QUESTIONS
Is this review helpful? Yes | No
Nov 20, 2011
Armando was extremely helpful an attentive. He made sure my buying experience was smooth and problem free. Will be a return customer at Capital Mazda.
Is this review helpful? Yes | No
Nov 11, 2011
First class dealer, friendly but very professionally run.
Is this review helpful? Yes | No

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