North Park Toyota of San Antonio

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10703 S.W. Loop 410, San Antonio, TX 78211

Sales: (210) 635-5000

Service: (877) 701-6016

Today 9:00am - 8:30pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Apr 27, 2017
I told the sales person that I could swing by and they told me to come on out to check the car out in person. I waited in the lobby while he sales person tried to track down the car. The vehicle was transferred to a new location earlier in the day so I never got to see the vehicle.
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Apr 11, 2017
Did not purchase vehicle. Sales staff was helpful but manager would not meet our price.
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Apr 4, 2017
dealer failed to remove unit from advertisement. Wasted my time.
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Mar 28, 2017
Fast response
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Feb 2, 2017
Great service.
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Oct 12, 2016
Several people responded, no follow up, they seemed to busy
2 of 2 people found this review helpful.
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Oct 11, 2016
Really nice people, Betty was super nice and gave me a good deal.
0 of 1 people found this review helpful.
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Sep 30, 2016
While the dealer did respond (after several contact attempts by me), they never provided the requested information - the asking price for the car. Also, they seem to have a policy of responding to internet requests on Saturday afternoons right before closing. Makes you wonder if they really want to sell you anything.
2 of 3 people found this review helpful.
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Sep 19, 2016
good people there
1 of 2 people found this review helpful.
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Sep 5, 2016
I have contacted these people several times. Chatted with them on their chat box deal at the dealers web site. Sent a message thru car gurus and never got a reply. No one seems to be able to get me some pictures of the truck. Had two people say they would get me some pictures and text or email me pictures. I never received anything. I guess that truck is not expensive enough for anyone to try to sale it? It was in shop getting a new computer put in it is what I was finally told by someone on the chat deal ?
2 of 2 people found this review helpful.
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Sep 3, 2016
They replied to me two days later 30 minutes before closing on a Saturday so I had to wait till Monday because they would not accept my call just to find out that the car I wanted was sold early on Saturday even though the said it was still available.
4 of 4 people found this review helpful.
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Sep 3, 2016
Yes they did contact me visited with them things went well
1 of 2 people found this review helpful.
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Aug 1, 2016
Dealer was prompt in contacting me and keeping dialog going. After answering several of my questions, my disappointment came when I asked them if I could come in to see the vehicle and test drive it. They said that the car I was inquiring about was on hold for someone else for 3 days. I then let the salesperson know that I guess I would have to look elsewhere for a vehicle and ended up purchasing a new Sequoia from another dealer. They never invited me to come in to check out other inventory.
4 of 4 people found this review helpful.
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Jul 23, 2016
Drove very far to find the vehicle was sold. That night, a different salesperson told me they still had it and wanted me to come drive it. When I called they offered me a totally different vehicle for consideration. Wasted my time.
4 of 4 people found this review helpful.
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Jul 18, 2016
Recently I had a deal with these guys, it was great experience. The staff are friendly and they consider your price.It was great working with them. I really suggest this dealer for buying.
0 of 1 people found this review helpful.
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Apr 30, 2016
Worked with us with our monthly payment
1 of 2 people found this review helpful.
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Apr 28, 2016
Initial contact was prompt and helpful but follow through was non-existent when I explained it would be a week before I would be in town. This won't stop me from buying at this location if I find a good deal, however, won't be waiting on a response from the Internet sales team during my search of all local dealers.
2 of 2 people found this review helpful.
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Apr 22, 2016
Very nice
0 of 1 people found this review helpful.
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Apr 22, 2016
Not a good experience dealing with them, didn't close the deal cus they wouldn't come down 150.00 , and I was paying cash. Too bad there loss . I won't be doing business them again
3 of 4 people found this review helpful.
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Apr 18, 2016
Slow response five days. Never answered the question on the first email. No response to the second.
2 of 2 people found this review helpful.
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Apr 5, 2016
Quick response. Did not meet my price request.
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Mar 29, 2016
Easiest car buying experience I have ever had. The wait for the financing dept. was ridiculous. Other than that it was a breeze.
1 of 1 people found this review helpful.
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Mar 13, 2016
RobertLCortese
Great
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Response from North Park Toyota of San Antonio:

Thank you for the review and your business.
Feb 14, 2016
great
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Response from North Park Toyota of San Antonio:

We appreciate the review.
Feb 10, 2016
Dealer responded, vehicle had been sold.
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Response from North Park Toyota of San Antonio:

Thanks for the review.
Feb 10, 2016
Very friendly, prompt, and the salesman listened to exactly what I wanted. He didn't beat around the bush or just try to get me in there. I appreciated the help and the patience they had. I will give them my business next time!
1 of 1 people found this review helpful.
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Jan 27, 2016
Jimmy made the car buying process very enjoyable. No nonsense service that I truly appreciated! Unfortunately, I can't say the same for whatever company they use for their windshield and window service. Will not be returning to use any of the services because of this experience.
1 of 1 people found this review helpful.
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Response from North Park Toyota of San Antonio:

Sarah, thank you for your business and letting us know about your nonsense buying experience at North Park Toyota.  We are sorry to about your windshield repair and would like to hear more about it, so it can be addressed.  Please email me at jravlin@nptosa.com with some details.
Jan 27, 2016
Quick response and provided me with the info I was seeking. Great to work with!
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Response from North Park Toyota of San Antonio:

Thanks for the review, North Park Toyota was happy to help.
Jan 10, 2016
Great experience. Isaac really helped me out and gave me a deal I'm happy with.
2 of 2 people found this review helpful.
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Response from North Park Toyota of San Antonio:

Kevin, we are happy to hear that you are you had a great experience with Isaac at North Park Toyota.  Thanks for the review and your business.
Jan 1, 2016
Sold the vehicle before I got there but helped find another one
1 of 1 people found this review helpful.
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Response from North Park Toyota of San Antonio:

Chris, thanks for the review and I am happy to hear we were able to help you find a great vehicle out of our huge inventory.
Dec 21, 2015
Great! Ended up buying my truck there at a better price.
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Response from North Park Toyota of San Antonio:

Daniel, thanks for the review and your business.
Nov 13, 2015
Dealer's representative called the first time and said she would call back. Never heard back from her.
1 of 1 people found this review helpful.
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Response from North Park Toyota of San Antonio:

We are sorry to hear about this, please contact a manager so we can help make sure this doesn't happen in the future.
Nov 3, 2015
Easy to deal with. Even brought the truck to me to make the deal. 60 miles away. Thanks North Park
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Response from North Park Toyota of San Antonio:

Justin, thanks for the review and your business.  We are willing to go the extra mile to make a customer happy.
Aug 29, 2015
Very good great place from top to bottom
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Response from North Park Toyota of San Antonio:

Heath, thanks for the review and your business
Aug 8, 2015
Good
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Response from North Park Toyota of San Antonio:

Joe, we appreciate your review
Jul 28, 2015
Drove away in a new to me vehicle and love it!
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Response from North Park Toyota of San Antonio:

Bernardine, North Park Toyota thanks you
Jul 27, 2015
Went in and had no issues from start to finish. Left a satisfied customer with my Lexus. Smooth transition. I sure appreciate the awesome customer service and how everyone is professional.
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Response from North Park Toyota of San Antonio:

Cheyenne, thanks for your business and the nice review.
Jul 14, 2015
There was no urgency in helping me find the vehicle I needed and requested. It's a horrible feeling to be placed on the back burner...Twice. I do not recommend this dealership.
1 of 1 people found this review helpful.
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Response from North Park Toyota of San Antonio:

Lisa, we are sorry to hear about this.  If you would like to let management know what happened please call 210-635-5000 thanks, Jeff Ravlin
Jun 19, 2015
You were great bout the thing is I dided get truck
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Response from North Park Toyota of San Antonio:

Thanks for the review Armando.
Jun 6, 2015
Friendly and helpful at the highest level, they stayed until midnight to help us with paperwork since my wife and I got off work late and even called us back the next day to let us know they where able to find us an even lower rate after we left, I have never had a dealership care that much for a customer after they drove away. Isaac and his associates are outstanding sales people and Javier is great in the finance dept.
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Response from North Park Toyota of San Antonio:

Chris, thanks for the business and the great review.
Read 34 old reviews
May 20, 2015
Sale person not up to the task, manager team didn't bother to negotiate. Never would recommend this dealership.
1 of 1 people found this review helpful.
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Response from North Park Toyota of San Antonio:

We are sorry to hear that you feel this way, we do work with a hassle free Posted Price on all of our vehicles.
May 18, 2015
The best
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Apr 21, 2015
excellent service
1 of 1 people found this review helpful.
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Apr 16, 2015
North Park Toyota of San Antonio is a GREAT dealer . I came home with a great Jeep Wrangler and a great boot shine what a good day.
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Mar 25, 2015
Found my vehicle
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Feb 28, 2015
Everything went great
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Nov 2, 2014
Everyone I came into contact with was friendly. No pressure to make you get anything. It took about 3 hours from driving onto the lot to leaving with my internet find. I do not live very close to this dealership so for me to say I am going back for the maintainance is a telling statement. I chose this dealership because of their ratings with other customer reviews. Kristin, Randall and ALex are the real deal. Kristin was my first contact and she was my last contact. She programmed the navigation and Bluetooth before I left. Awesome!! Randall helped me with my insurance company when I called the help line to get full coverage. We must have been on the line with someone new. Even after the conversation with the insurance help, Randall did not say a discouraging word about the insurance person. Great character!! Alex is the finance guru. He explained all the different options and even explained how companies determine your credit. This dealership just won an award for being the BEST. BEST meaning their customers thought they were the best and they were recognized for it. Five stars doesn't due them justice!!
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Oct 17, 2014
had a great experience they were very professional and it did me right.
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Sep 4, 2014
Frank emailed me immediately & said he would walk out on the lot & make sure it is still available; he followed that by emailing me the info I had requested, then called to make sure I received the emails. We talked, he was very professional & nice.
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Jul 28, 2014
oK
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Jul 28, 2014
pgarcia8734
Great Customer Service.
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Jul 14, 2014
I received an email offering to lower the price right off the bat.. I asked if it had any mechanical issues or had been in any accidents and never heard from them again. That makes me question their integrity.
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Response from North Park Toyota of San Antonio:

I am sorry to hear about this and appreciate the feedback so we can make improvements to our processes.
Jul 8, 2014
Staff notified me immediately when the vehicle I was interested in sold. Saved me a trip and they did apologize for the inconvenience. Not all dealers do that. Thanks
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Jun 6, 2014
I purchased this vehicle from them and it was a great experience. I recommend any North Park Dealer to anyone.
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Jun 1, 2014
Best car buying experience we've ever had. No pressure with the sale or with the financing. Answered all of our questions and addressed all of our needs.
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Apr 3, 2014
Initial experience was somewhat frustrating when car wasn't even on lot that I made arrangements to see, but eventually I was able to find a match for my needs and the deal was smooth.
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Mar 3, 2014
Bought car from here. Like car.
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Feb 13, 2014
I bought
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Jan 28, 2014
Fast and courteous.
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Jan 24, 2014
Very helpful... So pleased w my car n service
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Jan 3, 2014
They treat u great!!!!!!!
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Dec 29, 2013
very good
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Nov 30, 2013
There finance department bent over backwards for us. Alex Fernandez was so accommodating and just plain nice.
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Sep 30, 2013
I really appreciated the service that the sales team of Blaine Waddell and Trey Horner rendered during our car buying experience. They answered all our questions and worked aggressively to get us the Toyota Camry that we hand in mind. We did not feel "used" or "hustled" in this pre-owned car search. Thanks to CarGurus for paring down the immense search and making this car buying experience pleasant. If you are in San Antonio and looking for solid Toyota dealerships, I would definitely recommend North Park Toyota. The location is near the Toyota Tundra manufacturing facility, so at least you know the Tundra trucks are fresh of the floor.
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Sep 5, 2013
I was very dissatisfied with the sales staff. The finance guy was great to deal with, or I would have rated my overall lower-he almost pulled them up to the next level-but sales made my rating too low.
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Mar 31, 2013
Well, I had a bad experience here the salesman here was great he helped me out a lot but when I went to go sign the contract the financial advisors are jerks. They told me a different price and then kept trying to get me to sign the contract at the end I felt obligated to sign so I told them no and believe it or not they told me well it looks like there was no sale here to begin with and no money. When they said that I took out the 5grand and they were eager to get me into a year old car I wouldn't have mind but how they treated me nahhhhh! The sales team here are great that's all I got to say.
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Mar 10, 2013
North Park took care of everything with little help from me and actually gave me one heck of a great deal.
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Feb 24, 2013
Did not clean inside of car and did not give an inspection report.
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Apr 8, 2012
Smooth experience and eager to work with you to make the deal that you want. It is worth the drive to get there . . . believe me. Plus they have a great free snack bar!!!
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Mar 21, 2012
they had sorry customer sevice,will never go bac
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Feb 26, 2012
They are diligent & helpful
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Feb 11, 2012
very helpful
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Nov 5, 2011
Great service and great prices! Worked with Ed (forgot last name.. started with a Pas- something). He was awesome!!
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Apr 11, 2011
I did not find the vehicle my daughter wanted but the salesman was very cordial to deal with. Thanks, JDW
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