Universal Toyota

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12102 N Ih 35
San Antonio, TX 78233

Sales: (210) 654-1515

Service: (855) 984-3144

Today 8:30 AM - 9:00 PM
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Jan 17, 2018
We had a great experience at Universal Toyota. The salesman had a great demeanor, was very personable and knew exactly how to seal the deal in a quick orderly fashion. If your looking for a reliable vehicle and want the same attributes, choose Universal and ask for Joe Cool, he will have you in your new wheels in no time!
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Dec 30, 2017
I ended up purchasing the vehicle with another salesman. When I went back the second time the process that took the longest was finance but I was in an out in about an hour or so. I’m still waiting on the manual for my Venza though.
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Dec 30, 2017
Excellent service! I bought this car!
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Dec 18, 2017
0311wife
I should’ve taken heed to the negative comments on here. Agreed to a price and said they won’t waste my time yet that’s exactly what they did. Venzas are selling because they’re taste specific which is why they are a discontinued model. I really wanted this vehicle and had check in head but trying to get full price on an already discounted overpriced vehicle. Buyer beware!
1 of 1 people found this review helpful.
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Dec 15, 2017
Give it 1 star bad experience made appointment with salesman to see a car at 4 pm I showed up and salesman was busy with other customer the car I was suppose to see it was not available because it was taken to another lot will not go back to this dealer
3 of 4 people found this review helpful.
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Dec 7, 2017
GuruZ4WSL
Mario from internet sales & Trevor Browning from fiancé were great. Best experience in buying a vehicle. Thank you!
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Nov 23, 2017
I felt like I got a good deal on car, but extremely disappointed in what I thought was a good dealership. My car was delivered dirty(no wash) and with less than 1/4 tank gas. I put $10,000 down cash and this is how customers are treated??? I have never bought a car(new or used) without getting a clean car and a full tank of gas .
3 of 3 people found this review helpful.
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Nov 20, 2017
inida
Very punctual and made every effort to earn our business. Not pushy but a professional attitude!
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Oct 2, 2017
Pete Gage
Avoid this dealer! They not only bait and try to switch, they lie to you when they're caught doing it. Made a deal over the phone. Information taken but then told car was sold. Checked on website the next day. Car was not sold and now advertised $4000.00 dollars higher then previously. Extremely dishonest!
7 of 7 people found this review helpful.
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Aug 31, 2017
Horrible!!!! There was a lower price for the vehicle and when I was ready to make a deal they added $1500 saying they had the price incorrectly! Bad business. I'll never do business with this place.
9 of 9 people found this review helpful.
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Aug 30, 2017
Great service, friendly staff.
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Jul 30, 2017
Prompt and courteous
1 of 1 people found this review helpful.
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Jul 27, 2017
Becjewel26
Salesperson seemed to be inexperienced, completely low-balling my trade in on an insulting level. My time was limited at the dealership, but he still had me sit and wait and try to haggle numbers after the test drive, making me late for my work appointment. He was very aware that I was shopping around and not committed to buy right away. He also neglected to tell me that the car was in an accident until I asked him why the car was vibrating when the car accelerated. Went to another dealership with a much better experience.
7 of 7 people found this review helpful.
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Jun 24, 2017
Very fast response. Kept in contact until the day I was able to go to San Antonio. Gabe met all our requests. Very smooth process all the way through.
1 of 2 people found this review helpful.
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Jun 22, 2017
Nice dealer ship, staff was very friendly
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Jun 17, 2017
Guru16V5
I asked for email communication and that's what I received. They respected the inquiry despite the fact that I selected a different car from a different dealership. From our limited contact, they were both responsive and professional.
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Apr 19, 2017
GuruXNZD
Dealer contacted me, but sales associate did not consult with a sales manager, resulting in a lost sale. Vehicle ended up going to another sister dealer and marked up nearly $4,000.00 from Universal Toyota lowest price. Dealer did not not know anything about out of state registration. I guess it's easier to move vehicles around than to sell it.
3 of 4 people found this review helpful.
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Mar 11, 2017
Dealer was pleasant to work with. Trade value was extremely low compared to other dealers. Ultimately I purchased at another dealership, but if I were in the market for a vehicle again, I would give them another shot.
1 of 3 people found this review helpful.
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Read 14 old reviews
Aug 13, 2015
Decided not to lease.
0 of 1 people found this review helpful.
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Jul 23, 2015
contacted after two weeks, what would the service dept. be likea?
1 of 2 people found this review helpful.
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Feb 2, 2015
I made a drive down to the dealership on Saturday to finalize the deal and they told the car to someone else. I told the dealership if they sell the call please let me know before I make that drive and they told me the car was still there and it wasn't. So yeah my experience with this dealership was terrible.
2 of 2 people found this review helpful.
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Jan 11, 2015
Joeangel529
Really great people
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Jun 28, 2013
ironclad
Guys were awesome, even though I did not buy a car from them I received great customers service.
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Sep 18, 2012
While I was in dealership I heard a supervisor or manager berate an employee of a lower level of responsibility, loudly using profanity, within earshot of the entire lobby area. Very unprofessional. They were in the process of getting me a good deal on my trade in when they all of a sudden lost over 20% of the dollar amount the salesman told me they had gotten offers for in less than 1/2 an hour. I think the salesman just let it slip. They had offered the vehicle in question several grand below average listing price. But when I saw it, obviously that poor jeep had been 'well loved'. I was a little irked that I felt like they pretty much wasted my time and couldn't just tell me anything over the phone. Even though I gave them the same information in person... But the salesman I worked with was very nice and helpful.
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Sep 12, 2012
Very attentive. Vehicle in Internet was in process of financing approval so I didn't purchase.
1 of 1 people found this review helpful.
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Jul 16, 2012
Best Dealership that I've ever visited... Very responsive - customer oriented. Good deals on cars and maintenance and repairs.
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Jun 13, 2012
lamenard
Don't believe them!!! I drove 7 hours to get a car that the salesman said--didn't have a scratch on it. When I mentioned I was concerned about cloth seats, he said the seats just wipe clean. Well the car in perfect condition without a scratch that was gassed up and waiting for me had nicks, scratches, and stained seats. It looked like a three year old colored over a large nick in the hood with a gold paint pen. I would like to save someone the grief that we had today, then my trip wouldn't be a total bust. Don't go to Universal Toyota they lie.
1 of 1 people found this review helpful.
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Jun 10, 2012
I have been impressed with Universal so far. They were one of only a few Toyota dealers close to the U.S. News reported average national Prius price. My questions were answered quickly by phone and email, but they did not give a written estimate. They are Toyota certified, but there is still uncertainty when working with businesses you aren’t familiar with. I found they had an A+ rating with the Better Business Bureau. Some Toyota dealers that seemed to have better reviews in online forums had much lower BBB ratings.
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Mar 26, 2012
Need to spruce up their customer relations attitudes.
1 of 1 people found this review helpful.
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Mar 1, 2012
They were not pushy and helpful
1 of 1 people found this review helpful.
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Jul 25, 2011
Very helpful
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Feb 20, 2011
They were helpful in trying to sell me a car, just not the car that I wanted to buy. They couldn't seem to remember what I said about wanting low monthly payments, pressured me to put ZERO down and will not stop calling and texting photos to my cell.
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