Lute Riley Honda

Is this your dealership? Sign up for a dealer account

Express Service, Certified Used Dealer, Internet Certified, Customer Appreciation Days

1331 N Central Expy, Richardson, TX 75080 - Map & Directions

Sales: (800) 749-5537

Service: (866) 799-4700

Apr 17, 2016
Car at different location, hadn't been mechanically inspected yet. Engine was bad, waste of time. People that answer phones in sales aren't honest. I said I was on my way, would he pull up the car and have it ready. He said yes. When I got to the dealer, he wasn't available; car wasn't even at the location. Very frustrating. Then I got a call from the dealer, "did I want to come in to see the car?" They don't communicate with each other at all.
Is this review helpful? Yes | No
Mar 25, 2016
I strongly dislike car shopping, but Lute Riley made it a great experience! From sales to finance, I was comfortable with the whole process! Thanks Ke and Joel for making my experience painless!
Is this review helpful? Yes | No
Mar 14, 2016
Nice salesman. Very helpful
Is this review helpful? Yes | No
Feb 3, 2016
Great experience dealing with Tommy. No pressure, not pushy. I was able to make my own decisions. Very y nice, relatable guy.
Is this review helpful? Yes | No
Dec 23, 2015
Simply superb
Is this review helpful? Yes | No
Dec 21, 2015
Is this review helpful? Yes | No
Dec 10, 2015
I have dealt with Lute Riley for over 10 years. They are awesome - Sales and Service!
Is this review helpful? Yes | No
Oct 4, 2015
Had a pleasant experience's so easy to buy s car
Is this review helpful? Yes | No
Oct 1, 2015
The salesman Marcus did a great job although we couldn't come to an agreement but we were close to weeks later I see that the car I was looking at was less than what they were going to sell it to me for
Is this review helpful? Yes | No
Sep 23, 2015
I scheduled a VIP appointment to test drive the specific car we were interested in buying. The manager even called to confirm the morning of. Upon arrival that evening, they seemed very disorganized AND the car was unavailable for a test drive. They offered to possibly let me see the car, but it was a few exits down the freeway. They wanted me to drive over there with no guarantee I would even be able to look at it because the service center was closed. They did confirm it had not been detailed or cleaned yet and for sure we wouldn't be able to drive it. I had my entire family there with me- my husband and 3 kiddos. We were all super bummed and decided there was NO way they would be getting business from us! The manager there that night didn't seem to care one bit that he inconvenienced us and offered no appology! Terrible service! Our VIP appointment was a joke!
Is this review helpful? Yes | No
Aug 19, 2015
Very shady, dishonest. Called to confirm my requested test drive, then ten minutes before arriving tried calling to state repairs was needed. Followed up a few days later saying that the vehicle is no longer available, sold. Seem uninterested in customer building or selling vehicles.
Is this review helpful? Yes | No
Jul 13, 2015
Ok. Very honest and nice to deal with.
Is this review helpful? Yes | No
May 14, 2015
I asked the salesman for a carfax report so that i could make a sound decision about the vehicle. I ended having to leave aand both the salesman and manager were sitting there talking about nothing for 20 minutes. I was informed it would only take 2 minutes. Whole dealership is nothing but lies. They dont care to help customers.
Is this review helpful? Yes | No
May 14, 2015
They did not have the vehicle I saw online
Is this review helpful? Yes | No
Apr 21, 2015
Very slow and just couldn't, get their act together.....ultimately they lost the car deal because of lack of hustle and lack of organization! I got tired of dealing with them and jerked the deal! I would never buy a car from them!
Is this review helpful? Yes | No
Apr 2, 2015
Had a great experience and bought the car!
Is this review helpful? Yes | No
Mar 21, 2015
Everything was great except I made it very clear I don't want my credit ran through a bunch of places. I was told that my credit was only put through 4 places. My credit reflects different, it was ran through way more causing my credit to go down 18 points. I have already received over 7 letters from different places that it was ran through. My credit is very important to me so I'm not very happy about being lied to. Other then that everything was great.
Is this review helpful? Yes | No

Old Dealer Reviews

Sep 1, 2014
Dealer responded via phone call. Car has already sold.
Is this review helpful? Yes | No
Jul 9, 2013
customer service rep set me an appointment to come and to test drive the vehicle. Once my husband and I got there the vehicle had already sold before the appointment was made. The selling salesman was not really friendly. The salesman that I spoke with took my name and number the type of vehicle we were looking for and I never heard a word from him. Maybe this is becasue I was looking for a cash car/used for a teenager. Not much profit for the salesman I guess. You tell me.
Is this review helpful? Yes | No
Mar 31, 2013
Great Experience
Is this review helpful? Yes | No
Nov 20, 2012
I made an appointment to be at the dealership to look at the Tahoe, and Jennifer told me the truck was still there. I get there and the truck had alreaady been sold the week before. Then Ken tried to get me to put $1000 down on another one that I had not even saw yet. Of course I said no. My husband and I looked at the other one and test drove it. Before we even got out of the lot it was making funny noises. I kept asking what is that noise and Ken never answered until I turned off the radio, the a/c and rolled the windows down. My husband immediatley said heck no. No NO NO NO.. So we get back to the lot and Ken is trying to sell me on it anyway. He said that it is the same price as the other I was looking at. But the entire time he was looking at my husband. Ken told me that the truck we just test drove was $9,999. I said that is nowhere near the price of the one I wanted which was $8,491. After all of that he tried to get me to get any kind of SUV from them and handed me his business card. As soon as my husband and I got in the car I threw his card out of the window. So my advice to anyone going to Lute Riley Honda to buy anything new or used that's not a honda...... BE WARE!!!!!!
Is this review helpful? Yes | No
Jun 8, 2012
We live in Graham, TX, which is 3 hours from Richardson. I specifically wanted to see the 2007 Veracruz. I had my Hyundia Santa Fe ready to trade in and make a deal. My husband talked to Regina the day before and said I would be there the next day to look at it. I called that morning 3 times to tell them I was on my way, to make an appointment and even to tell them I was running a little late. I told them it was the 2007 Veracruz I waned to see. Regina was not there- they said she took care of internet sales, so I was directed to another salesman. I told him at the main desk what I had come to see. It wasn't until I was sitting at his desk that he said they didn't have they Veraruz but he had other cars he could show me. I immediately left since a Veracruz was what my husband and I were looking for. I will not trust or go to that place again! I just hope that is not the norm for the other cars on CarGurus. I'm wonderiing if I can trust that the car shown on the internet is realy there.
Is this review helpful? Yes | No
May 26, 2012
Try jack me up. The website is $6,491, sales person is $6,997 because the vehicle still under inspection from service, not on lot yet. Not honest means no deal.
Is this review helpful? Yes | No
May 10, 2012
wasted my time
Is this review helpful? Yes | No
Apr 26, 2012
After being contact I was told there was more problems with the car than expected so they were gonna take it to dealer auction?? So basiclly you gonna pawn it off on some other person without fixing it? Don't really know how I feel about that one.... good that they didn't sell it to me and happy that I was told there were problems with it!
Is this review helpful? Yes | No
Mar 31, 2012
This dealer would not budge off the list price. Nice Jeep, but no deal.
Is this review helpful? Yes | No
Mar 26, 2012
Went to go see a used volvo there. NONE of their photos matched what the car really looked liked. Destroyed trim on car that was down to the chrome instead of the black coating, tint damaged. It was shocking for a well known dealership
Is this review helpful? Yes | No
Mar 12, 2012
Easy to work with, purchased auto and drove it home.
Is this review helpful? Yes | No

Other Nearby Dealers

Selective Autoplex - 29 listings

13720 Floyd Cir, Dallas, TX 75243

2 reviews
ACH AutoHaus - 16 listings

13527 Vargon Street, Dallas, TX 75243

1 review
New Start Auto, LLC - 10 listings

1000 N. Central Expressway, Richardson, TX 75080

1 review
Honda of Burleson - 515 listings

632 N Burleson Blvd, Burleson, TX 76028

43 reviews
David McDavid Honda Of Irving - 648 listings

3700 W Airport Fwy, Irving, TX 75062

10 reviews
Freeman Honda - 427 listings

39680 Interstate 20, Dallas, TX 75237

4 reviews
AutoNation Honda Lewisville - 494 listings

601 Waters Ridge Drive, Lewisville, TX 75067

25 reviews
John Eagle Honda of Dallas - 463 listings

5311 Lemmon Ave, Dallas, TX 75209

13 reviews
Rusty Wallis Honda - 548 listings

12277 Shiloh Rd, Dallas, TX 75228

26 reviews
Honda of Fort Worth

3400 W Loop 820 S, Fort Worth, TX 76116

13 reviews
David McDavid Honda Of Frisco

1601 Dallas Pkwy, Frisco, TX 75034

26 reviews
Huggins Honda - 1009 listings

7551 NE Loop 820, North Richland Hills, TX 76180

27 reviews
Honda Cars Of McKinney - 625 listings

601 S Central Expy, Mckinney, TX 75070

19 reviews
Honda Cars of Rockwall - 471 listings

1550 E Interstate 30, Rockwall, TX 75087

14 reviews
Honda of Denton - 341 listings

4050 S I-35 E, Denton, TX 76210

13 reviews

Popular Used Cars

Used Honda Accord
1,187 Great Deals out of 77,640 listings starting at $969
Used Honda Civic
1,140 Great Deals out of 65,733 listings starting at $1,500
Used Honda Pilot
593 Great Deals out of 20,490 listings starting at $1,500
Used Honda CR-Z
37 Great Deals out of 1,401 listings starting at $4,990
Used Honda Odyssey
446 Great Deals out of 27,684 listings starting at $2,295
Used Honda HR-V
36 Great Deals out of 18,169 listings starting at $15,988
Used Honda Accord Coupe
256 Great Deals out of 11,668 listings starting at $1,350
Used Honda Ridgeline
174 Great Deals out of 7,690 listings starting at $4,495
Used Honda Civic Coupe
321 Great Deals out of 17,058 listings starting at $1,000
Used Honda Civic Hatchback
6,044 listings starting at $19,065
Used Honda CR-V
1,256 Great Deals out of 73,997 listings starting at $1,650
Used Honda Fit
236 Great Deals out of 17,385 listings starting at $2,300
Used Honda Accord Hybrid
19 Great Deals out of 6,692 listings starting at $14,491
Used Ford F-150
3,381 Great Deals out of 204,925 listings starting at $1,273