Lute Riley Honda

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Express Service, Certified Used Dealer, Internet Certified, Customer Appreciation Days

1331 N Central Expy, Richardson, TX 75080 - Map & Directions

Sales: (800) 749-5537

Service: (866) 799-4700

Apr 17, 2016
Car at different location, hadn't been mechanically inspected yet. Engine was bad, waste of time. People that answer phones in sales aren't honest. I said I was on my way, would he pull up the car and have it ready. He said yes. When I got to the dealer, he wasn't available; car wasn't even at the location. Very frustrating. Then I got a call from the dealer, "did I want to come in to see the car?" They don't communicate with each other at all.
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Mar 25, 2016
I strongly dislike car shopping, but Lute Riley made it a great experience! From sales to finance, I was comfortable with the whole process! Thanks Ke and Joel for making my experience painless!
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Mar 14, 2016
Nice salesman. Very helpful
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Feb 3, 2016
Great experience dealing with Tommy. No pressure, not pushy. I was able to make my own decisions. Very y nice, relatable guy.
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Dec 23, 2015
Simply superb
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Dec 21, 2015
ajhughesy
Excellent
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Dec 10, 2015
I have dealt with Lute Riley for over 10 years. They are awesome - Sales and Service!
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Oct 4, 2015
Had a pleasant experience ..it's so easy to buy s car
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Oct 1, 2015
The salesman Marcus did a great job although we couldn't come to an agreement but we were close to weeks later I see that the car I was looking at was less than what they were going to sell it to me for
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Sep 23, 2015
PartyofFive
I scheduled a VIP appointment to test drive the specific car we were interested in buying. The manager even called to confirm the morning of. Upon arrival that evening, they seemed very disorganized AND the car was unavailable for a test drive. They offered to possibly let me see the car, but it was a few exits down the freeway. They wanted me to drive over there with no guarantee I would even be able to look at it because the service center was closed. They did confirm it had not been detailed or cleaned yet and for sure we wouldn't be able to drive it. I had my entire family there with me- my husband and 3 kiddos. We were all super bummed and decided there was NO way they would be getting business from us! The manager there that night didn't seem to care one bit that he inconvenienced us and offered no appology! Terrible service! Our VIP appointment was a joke!
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Aug 19, 2015
Very shady, dishonest. Called to confirm my requested test drive, then ten minutes before arriving tried calling to state repairs was needed. Followed up a few days later saying that the vehicle is no longer available, sold. Seem uninterested in customer building or selling vehicles.
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Jul 13, 2015
Ok. Very honest and nice to deal with.
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May 14, 2015
cincyohboy37
I asked the salesman for a carfax report so that i could make a sound decision about the vehicle. I ended having to leave aand both the salesman and manager were sitting there talking about nothing for 20 minutes. I was informed it would only take 2 minutes. Whole dealership is nothing but lies. They dont care to help customers.
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May 14, 2015
They did not have the vehicle I saw online
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Apr 21, 2015
Very slow and just couldn't, get their act together.....ultimately they lost the car deal because of lack of hustle and lack of organization! I got tired of dealing with them and jerked the deal! I would never buy a car from them!
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Apr 2, 2015
Had a great experience and bought the car!
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Mar 21, 2015
Everything was great except I made it very clear I don't want my credit ran through a bunch of places. I was told that my credit was only put through 4 places. My credit reflects different, it was ran through way more causing my credit to go down 18 points. I have already received over 7 letters from different places that it was ran through. My credit is very important to me so I'm not very happy about being lied to. Other then that everything was great.
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Old Dealer Reviews

Sep 1, 2014
dnoblit
Dealer responded via phone call. Car has already sold.
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Jul 9, 2013
ruthella
customer service rep set me an appointment to come and to test drive the vehicle. Once my husband and I got there the vehicle had already sold before the appointment was made. The selling salesman was not really friendly. The salesman that I spoke with took my name and number the type of vehicle we were looking for and I never heard a word from him. Maybe this is becasue I was looking for a cash car/used for a teenager. Not much profit for the salesman I guess. You tell me.
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Mar 31, 2013
Great Experience
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Nov 20, 2012
I made an appointment to be at the dealership to look at the Tahoe, and Jennifer told me the truck was still there. I get there and the truck had alreaady been sold the week before. Then Ken tried to get me to put $1000 down on another one that I had not even saw yet. Of course I said no. My husband and I looked at the other one and test drove it. Before we even got out of the lot it was making funny noises. I kept asking what is that noise and Ken never answered until I turned off the radio, the a/c and rolled the windows down. My husband immediatley said heck no. No NO NO NO.. So we get back to the lot and Ken is trying to sell me on it anyway. He said that it is the same price as the other I was looking at. But the entire time he was looking at my husband. Ken told me that the truck we just test drove was $9,999. I said that is nowhere near the price of the one I wanted which was $8,491. After all of that he tried to get me to get any kind of SUV from them and handed me his business card. As soon as my husband and I got in the car I threw his card out of the window. So my advice to anyone going to Lute Riley Honda to buy anything new or used that's not a honda...... BE WARE!!!!!!
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Jun 8, 2012
We live in Graham, TX, which is 3 hours from Richardson. I specifically wanted to see the 2007 Veracruz. I had my Hyundia Santa Fe ready to trade in and make a deal. My husband talked to Regina the day before and said I would be there the next day to look at it. I called that morning 3 times to tell them I was on my way, to make an appointment and even to tell them I was running a little late. I told them it was the 2007 Veracruz I waned to see. Regina was not there- they said she took care of internet sales, so I was directed to another salesman. I told him at the main desk what I had come to see. It wasn't until I was sitting at his desk that he said they didn't have they Veraruz but he had other cars he could show me. I immediately left since a Veracruz was what my husband and I were looking for. I will not trust or go to that place again! I just hope that is not the norm for the other cars on CarGurus. I'm wonderiing if I can trust that the car shown on the internet is realy there.
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May 26, 2012
Try jack me up. The website is $6,491, sales person is $6,997 because the vehicle still under inspection from service, not on lot yet. Not honest means no deal.
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May 10, 2012
wasted my time
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Apr 26, 2012
After being contact I was told there was more problems with the car than expected so they were gonna take it to dealer auction?? So basiclly you gonna pawn it off on some other person without fixing it? Don't really know how I feel about that one.... good that they didn't sell it to me and happy that I was told there were problems with it!
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Mar 31, 2012
This dealer would not budge off the list price. Nice Jeep, but no deal.
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Mar 26, 2012
skav
Went to go see a used volvo there. NONE of their photos matched what the car really looked liked. Destroyed trim on car that was down to the chrome instead of the black coating, tint damaged. It was shocking for a well known dealership
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Mar 12, 2012
Easy to work with, purchased auto and drove it home.
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