Honda Cars of Rockwall

The description says everything is good. I drove 50 miles to learn that the car has hail damage. The front bumper was falling apart, when i asked about it, i was told its a pre-owned vehicle and it won't be perfect. Did not expect this from a dealer of this size.

I ended up buying the car but was totally unimpressed (read: disgusted) by their attempt at piling on and forcefully selling extras that I neither asked for, nor were conveyed in the sale! Who pays for "certification", and why don't they ask the customer whether or not they wish to have Nitrogen pumped into their tires?!?!?

A+

The car and price were as advertised. After a test-drive, we bought it.

Good

The dealership was quick to respond to our inquiry. The vehicle did not have all the feature listed which was the reason why we were very interested in the car. The salesman was friendly but very pushy and it was very apparent that he was irritated that we would not just pick another car or buy that vehicle without the features listed.

Responded quickly, sent pictures of the car, but the car is over priced. Car has been sitting for over 50 days, yet its marked up over MSRP and the dealer is not going lower than $42k. They'd rather sit on the car hoping to exploit money out of someone else rather than sell to a customer that knows what the car is worth. If no one else is bidding for it, you should sell it at MSRP, instead they are selling it at the bidding war price, which is why it is sitting for so long. Clearly don't care about customer satisfaction. Customer shouldn't have to negotiate for MSRP.

They had the exact car I wanted at the price I wanted and contacted me immediately. Great company.

Danny was great! He communicates very well and was very helpful. Not to mention I got a great deal!

Despite bringing to their attention 5 things wrong with their vehicle - I took a factory trained master mechanic with me to help me - the dealership didn’t even make any effort to work on the price of their vehicle!!!

The sales lady, was awesome. The finance manager was horrible. IF he had taken the time to listen to what WAS said to him, he wouldn't have lost a customer for Brenda. Instead, he chose selective hearing, and proceeded to call me a liar! Yeah, I won't go back. I went for a test drive only and MIGHT have ended up going back to buy it.

Communication with the customer about important detail's aren't good. Getting back to the customer in a timely manner is poor. I wish they not go around the bush with me, it would have been a good experience if I was told the truth from the beginning.

purchased

Very informative about the car. Replies back timely.

Only email exchanged. Not much to to on

very good

Good help

They lied about having this car in stock to get me to the dealership and then lied for 2 hours while i waited in the lobby about having similar cars. They tried to sell me the same 5 speed (that I told them I cannot drive) twice saying that it was a different car. Then the sales manager came by to try to hard sell me on a new car by attempting to manipulate me into spending TWICE the amount on a car... that's when I finally walked.

I loved my experience with Ben and Jim! They were determined to find me the car of my dreams. Even though this is the car I did not end up getting, I had a specific vision in mind and they had it shipped THAT DAY and ready to go for me. I really enjoyed my experience with this dealer!

Dealer was fine but the demand for this model is currently so high they were selling them by auction. Prices range around 50k. Will remain so until demand subsides.

Very helpful and customer friendly

This was by far the best car buying experience I have ever had. My car salesman Ben was amazing. He was very helpful and knowledgeable about the vehicle I was interested in. Once I had made a choice Bez in finance was amazing and really took care of me. I highly recommend this dealership. Give them a chance and tell Ben and Bez that Thomas sent you. You wont regret it.

Quick response anxious to work with me.

They contacted me and were professional but I purchased elsewhere.

Fantastic!

Replied in a timely manner.

they called me and they found me the car I wanted

We drove 3 hours after setting an appointment to see an SUV at the dealership. We arrived at the dealership and waited 15 minutes after checking in with no response. So we left. i have left 3 messages with the general manager to visit with him regarding my concerns and there has been no response. I sincerely recommend you mot do business with this company.

Very disappointed in the misleading prices published online. They add an additional $4000 to the listed price for extra fees on top of tax and licensing. Will not do business here for that fact.

Caution-BAIT PRICING!! Zero stars for dishonesty. Tanner contacted me saying that this particular Accord Coupe model, which I was interested, is in their showroom forever and they were trying to get rid of it. Tanner called me up and said that they will offer it for a great price since the car was a used as a showroom model and has a bunch of stuff (stickers, Moonroof Visors, and plenty of other things which make it potentially non-attractive to buyers). I asked for photographs and they were hesitant to provide me that. The price listed is around $25k. He wanted me to drive 180 miles from my place and be in their office and lock the deal. They were desperate to get me to their dealership before giving me a final quote or photographs of the car. Finally, after days of exchanging emails, he said the vehicle will be priced over $30K. I felt cheated as they tricked me with a bait pricing of $25k to get me interested in their dealership. I wasted my time. Stay away from dishonest dealers like these: 1. Bait pricing 2. They posted incorrect details. 3. The photographs of this particular car ( Honda Accord Coupe) don't represent the actual car.

I just want to see thank you for all! From the beggining to the end they was very honest, kindness and responsible. We make a good deal with them. If you want to make a serious deal don't doubt to go to Honda cars of Rockewell. Mr. Lee the manager was very profesional and his staff Mr. Herrera and Mr. Miller

Their ad was misleading. On the way to dealership with check in hand the dealership called me and said the manager couldn't sell the truck for quoted online price and raise it by 4k. Won't do business ever again with this company.

incredible

They quoted me a price via email but when I went to their dealership in Rockwall they changed the price of the vehicle. I walked out. Not doing business with a dealership is is dishonest.

Responded with a higher price than posted

Fast response

Vey rude lady, told me if I wanted the car at the MSRP price somewhere else I should buy two of them.

Called ahead for an appointment to see the van. Arrived and salesman was not available and the van was supposedly sold an hour ago. Really don't think they even had the van that was advertised. Told that they had lots of other vans but it took them 30 minutes before we were even shown the first one and it wasn't even the model requested. The whole experience was shady! We actually just walked out with a knot in our stomach after 45min. of being jerked around. I would not return to them and would issue the following warning "Buyer Beware"

The representative didn't seem to value my business and the communication on the car I was interested in was dismissive, so I purchased from another dealership.

They called back promptly but couldn't work a deal.