John Eagle Honda of Houston

Salesman Cameron was amazing and patient even once I became annoyed at what happened after the test drive. The dealership advertises “no hassle pricing” yet fails to mention that once they bring you the price sheet, they add a $795 dealer “add-on” for a tire warranty, replacement key warranty, and a 1year subscription to a tracking service called Kahu. I find it highly misleading to advertise “no hassle pricing” yet use the typical “dealer add-ons are not included in the price” mumbo jumbo legal jargon to add a $795 fee AFTER the fact on the advertised price. If the dealership is going to do that then be upfront about it and include that in their advertised “no hassle price” instead of catching potential customers by surprise. The manager refused to remove it in full of course as it adds to their profit margins and has nothing to do with the customer. Negotiated it down a little, but the customer should have the option not to have these so called unremoveable add-ons.

Good attention !

plesant

Great

It was a great experience. Bobby D and the internet sales team were great to work with. I highly recommend them.

Great place for a new car go see Jesse Acosta he’s a great person you won’t regret it.

Quick response. Cameron was excellent. Very knowledgeable and accommodating. Excellent experience.

Sales oerson was very nice

Great service,,,,excellent customer care...and the sales consultant Evans Alomepe help me a lot.

Very positive experience. Great prices, friendly, no pressure, and efficient. Generous perks for certified cars. Competent staff of sales, finance and management. Xavier, Jamal and Leonte were great!

Prompt reply, ended up buying from a different Honda dealer.

I went to dealership and talked with salesman Zane about a Honda Civic. He showed me several, I picked one. There was confusion to me on what the price was and what I paid. I mentioned that I was pre approved by Capital one but the finance guy got me to use bank of america which allegedly had a cheaper interest rate 6% vs 7% but my car note was higher with the lower interest rate over the same finance period and with the same amount down. I talked it over with my spouse and it became apparent they sold me things I did not need and they offered no discounts since I was a victim of Hurricane Harvey. Several other dealerships was offering some discounts and John Eagle said they did not have to offer discounts and they will not just because I was a victim or anyone else if they were a victim. By that time I had only had the car three days and my first payment was not even due until another 40 days so I called them back and said I did not want the car ,because I feel they over priced it, they overcharged me, they sold me things I did not want, I had a dealer agreement thru auto navigator from Capital One Auto Finance and they disregarded that amount for monthly payment and charged me for one $80 per month more, I even said they could keep part of my $2000 deposit since I had the car for three days--- the salesman answer zane and the finance man answer was --you signed a contract and you are stuck with these terms for the next seven years--- my advise to all others---beware who you buy your cars from---and if they cannot be sensitive t o you if you and hundreds of thousands of others who has experience the worst hurricane in texas history ---go to a dealership who does

Very responsive and helpful!

Car was used, had 85k miles, but upon arrival the lcd screen and ac were broken. dealer agreed to fix free. didnt feel pressure, but i was willing to spend on warranty. VERY friendly staff, worked with me for payment, warranties( on an 80k miles car!), and ofc pre existing defects. only second day so far but im happy atm, and i have a 3 yr 35k mile warranty on big stuff. Honestly was scared when the car had those problems, cant live without ac, but their willingness to help was reassuring.

The car there advertising on CarGurus looks nothing like what they have on there lot. It's was a black fit alright but it belonged to a smoker, had a burn in the driver seat and there was white stuff all over the hood that will not come off. So the pictures there showing on your site is wrong, I would have never driven out there to see a car in that kind of shape. John Eagle will not be getting my business .

Quick response and reasonable to work with.

Very good price for vehicle and sales rep was very informative and nice .

Salesman contacted me within 5 minutes via email and I set up an appointment to test drive. The salesman was very helpful and explained all the perks of the SUV. However I decided to purchase a different vehicle.

Experience was great, no pressure very professional, would recommend them.

They were professional

The car was sold the day before I arrived. We drove 30 min there and the agent told me the car was sold. He didn't call me before I arrived, totally waste of time.

Wonderful experience from beginning to end. I got there at 4 and test drive with salesman Isaac Aguilar. Then we sat down to discuss prices. He was able to agree on a price with none of the back and forth "I need to ask my manager" game. Went to finance were Mr. Aquino got me in out out quickly ( less than 10 minutes). Went back to Mr. Aguilar where he connected my phone to the car, set up 3 months is XM radio and set my GPS to go home 90 miles away. Awesome place!

Not very thrilled by how we were dealt with. Had the whole family there and they were not wanting to budge on an overpriced Pilot nor on the super low trade offer they made. I said no deal and would just keep looking. As usual, then they bring out the sales manager who just went on and on and did not get the fact that I had a pregnant wife and two very tired children who were just ready to go. Not impressed with this experience at all.

Excellent dealership, I ended up purchasing a new vehicle as I wanted an EX-T. Sales person was knowledgable and the dealership worked with me to find a fair price.

Prompt response. Sales rep was knowledgeable about vehicle.

They Email me about the car information told me.the car is available.And I go ahead wanna do a test drive. When I arrive, the sales spent 15 min to look for the car. And finally told me car is sold. And he introduce another car which is much expensive one. And told me they never accept customer ask for a discount, even just ask for 1 dollar discount, they just cannot make it! I don't think this is a good way to do business with customer! And this sales not professional! No smile on his face all the time. I felt not well!

The sales person was very professional & accommodating. Did not buy the truck because I found one closer to home and in a color I preferred. .

Responded quickly and offered a fair deal but could not match the best offer I received so did not make a purchase.

God so far.

Their pictures show a 2 door the truck they have is 4 door.