Gillman Honda Houston Southwest

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Express Service, Certified Used Dealer, Internet Certified, Customer
Appreciation Days

10595 W Sam Houston Pkwy S
Houston, TX 77099

Sales: (713) 776-4800

Service: (888) 514-2966

Today 9:00am - 9:00pm
(Closed Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Mar 24, 2017
danaleman2001
dealer from San Benito Texas. every one was very rude, never turn around and ask me if i need help. sales people were calling me everyday and for what for a car they had sold to an associate like 3 weeks ago. they try to sale other cars but I wanted that car. it is really bad that a dealer doesn't even know they had sold a car 3 weeks ago and then calling me to sale it to me
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Response from Gillman Honda Houston Southwest:

Thank you for taking the time to post your review. I'm disappointed to see that you feel dissatisfied with your experience. I would like to discuss this further with you in order to learn more about your situation and see if we can increase your satisfaction. Please feel free to contact me at your earliest convenience. Daryl Waterwall, General Manager, Gillman Honda Houston.  feedback@gillmanauto.com
Mar 20, 2017
Cordial
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Read 22 old reviews
Apr 6, 2015
Good, but the price is always very high
0 of 2 people found this review helpful.
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Mar 9, 2015
It was great a the beginning. Once we have sign all the paper work and took the car home. The next day I have notice second set of the keys belongs to a different Honda and I can the manager who was helping me with the car and he said he'll call me back,never did. I was the one calling him back everytime, finally he told me there is only one set of the key for this car. At this point, I really don't trust them anymore. At the dearler ship, he show me there are two sets of keys and one day later there is only one set. I learn a lesson here, before you sign anything make sure dearlship deliver what they promise.
2 of 2 people found this review helpful.
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Mar 6, 2015
About was very helpful in the buying process. They did try to push a little on the in-house financing, but nothing out of the ordinary. There was a problem with the vehicle during the test drive, and they were very quick to diagnose and remedy the issue. We will be buying another vehicle in the near future, and we will make the 3 hour trip back to see the people at Gillman again.
1 of 3 people found this review helpful.
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Feb 5, 2015
The salesman was prepared, polite and very professional while having an exuberant personality. The rest of the Gillman team was very nice and made the car buying experience smooth and comfortable.
0 of 2 people found this review helpful.
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Feb 4, 2015
Promise you things and don't Deliver. Poor communication.
2 of 2 people found this review helpful.
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Dec 30, 2014
I really enjoy my brand new 2012 Nissan Armada SUV. The team at Gillman Honda Dealership was wonderful especially Mr. Adrian Loskot, he is the best salesman ever. Happy Holidays!!
1 of 3 people found this review helpful.
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Aug 15, 2014
I NEVER write reviews unless something is really good or really bad. This dealership has to be one of the most unethical dealerships I have ever experienced. After two weeks of communicating with the sales rep/sales manager about the vehicle we agreed on price and financing. Being out of state and driving 6hrs to get to this dealership I asked that they disclose any cosmetic information that may be of concern...(ie) condition of tires etc. I was told the car was "gently used" but overall in great condition including the tires. Well, I make the 6 hr trip only to find out this car is more than "gently used" and tires would be in need of replacing in another 7-10k miles. Gash/dent in front bumper..crack in the bumper near the headlights...weather stripping around all doors were torn up/frayed. Molding around rear door was clearly taken off for a stereo/bass box enclosure and replaced leaving a large gap between the molding and carpet...the arm rest in the send row seat was torn...the hood had a dent in it as if someone closed the hood on something...So this vehicle was more than "gently used." The thing that bothered me most was the sales manager's lack of interest in my displeasure. I was basically told "oh well we will just sell it to someone else." I was later told that it was their job just to get me to the dealership and disregard any of my previous concerns. My salesman was your true definition of a "used car salesman." I have all the pictures and emails to show all of which I am speaking of....So, I got back in the same vehicle I drove there in and drove home...happy that I made the decision not to buy from such an unethical dealership.
3 of 3 people found this review helpful.
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Jul 23, 2014
Fast response
0 of 2 people found this review helpful.
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Jun 8, 2014
Andre was great! It took a little bit longer than I would have like to fill out the final paperwork, but that is probably because it was the end of the month. We loved our overall experience and we would definitely come back.
0 of 2 people found this review helpful.
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Apr 1, 2014
Good price for a good, clean van that had been sitting on their lot for 50 days. Also gave me a decent trade-in price on a rough- looking and rough-sounding, high-miles van. Adrien was easy to work with, didn't push their financing on me when I said I had other means. Would recommend them to others.
0 of 2 people found this review helpful.
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Feb 27, 2014
This corporate back dealer gets high marks for excellent follow up. They do their best to sell you the car .
0 of 2 people found this review helpful.
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Nov 17, 2013
They changed the asking price from $12,988 to $13,688 between our two visits a day apart.
0 of 2 people found this review helpful.
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Oct 22, 2013
good ok
0 of 2 people found this review helpful.
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Aug 28, 2013
Adrian and Andre were very professional and gave excellent service!!!!... I love my Nissan 370Z!!!
0 of 2 people found this review helpful.
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Jun 27, 2013
My overall experience was great, everybody in this dealership went above and beyond to meet my requirments, we were able to negotiate the price of the car and we came to a mutual agreement. great cars to chose from and great personel to assist you and make your car buying experience easy and smooth.
0 of 2 people found this review helpful.
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Feb 14, 2013
I didn't want to even give them any stars because their service was so poor. We told the salesman a certain price and he shows us a vehicle above our price range; he didn't even want to work with us. He didn't even seem interested in showing us other vehicles and it was even to the point that he acted like we were wasting his time! I really like Hondas but I will never buy from this dealership and if you want good customer service, go to another Honda dealership because it's obvious that they don't care at Don McGill!!
2 of 2 people found this review helpful.
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Feb 9, 2013
good service and response.
0 of 2 people found this review helpful.
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Oct 28, 2012
Prompt response to inquiry, courteous, answered all questions. Did not buy car here.
0 of 2 people found this review helpful.
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Aug 9, 2012
Excellent communication from the dealer and the salesman Ceasar. Very professional.
0 of 2 people found this review helpful.
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Jul 13, 2012
ninjaface
Wanted to look at a car and talked to a salesman about coming in, then when I arrived the salesman did not bother to tell me the car was already sold. Then the next salesman worked with me and told me they would contact me if another car like that arrived, they contacted me and told me they had more of that kind and did NOT. Continual waste of my time.
2 of 2 people found this review helpful.
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Feb 6, 2012
Very good dealership. Goes out of the way to help you.
0 of 2 people found this review helpful.
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Aug 18, 2011
Great people to deal with. No long back and forth squealin and dealin. Neal and Sal were top notch, and got me exactly what I was looking for.
0 of 2 people found this review helpful.
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