Honda of Clear Lake

I drove 2hours to this dealership I was even on the phone with them all day until i got there and when I finally got there they told me they sold the car i had an appointment for

Professional dealer with courtesy.

Responded

Great experience at this dealership.

Great service and attractive pricing

Contacted me within 24 hours.

I came in on a Saturday after lunch and test drove the car and agreed on a price within an hour which was nice. The salesman was nice and I had a good experience with sales overall. However, it took 3 hours to get into the room to do financing and the financial specialist spent barely anytime talking about the paperwork he was giving us to sign, except for the warranty where he explained in detail (except for pricing). I agreed to get the basic warranty which was stated to be about $730, but he added some options from the premium warranty without informing me about the price change. During the rest of the paperwork, he rarely stayed in the room in case we had any questions about what we were signing, which completely made us forget some essential questions we wanted to ask. Additionally, they did not specify that the only keys they had were the valet keys, which causes my car alarm to go off every time I unlock and open my door. (I didn't catch this because the car was unlocked when I test drove it and when I left the lot, the alarm only goes off when the car is locked and closed). I called them and they said it was not their problem because it was a pre-owned vehicle and I have to go to a Subaru dealership and spend an extra $270 dollars to have a key fob made and programmed. I am giving a 2 star review because the sales experience was pleasant, the financial specialist wasn't very helpful, and I have to spend extra money just to get legitimate keys. If you are looking to buy from this dealer, don't talk to their finance (if you do be very careful and read everything, especially if it adds cost because you won't be told). Pay in cash or talk to your own bank for financing.

Very nice and helpful.

They contacted me AFTER the car was SOLD!!!!!!

Not very quick to respond. Drive all the way from Beaumont to Houston to find car sold.

Visited location - good people - just did not have vehicle we wanted.

They reached out to me several times, but we bought a Honda Pilot at a dealership near our home.

They are a bunch of liars..i specifically told Ruphard that this was the vehicle I wanted. He ran my credit called mw back and told me that i was approved and to come and bring my stubs in. I advised to him that I would fax everything he needed because I didnt want to waste his time nor mine. Once i said that then he start telling me the truth.."well i couldnt get u approved for that vehichle due to high mileage but if u come down I can get u in something else..NO GOT DAMN IT, i dont want anything thing else..DAMN just tell the TRUTH and atop wasting people time..

Esteban is very helpful and friendly if i have to buy another car will go back

I was notified promptly by email and received a call as well. I was able to purchase the perfect vehicle at the right price from them. I drove 3 hours to test drive this car and before I left my home David McDuffie (sales manager) had already negotiated a more than fair price, secured a better rate than my credit union was able to give me and with a small 100% refundable deposit agreed not to sell the car before I was able to drive to the dealership. Johnny, our salesman, called us the morning we were scheduled to test drive the car to wish us safe travels and was waiting for us when we arrived with coffee. The business office treated us well, and answered every question I had. I would definitely do business with them again.

They were quick and very nice.

Good customer services successful sell but i would recommend that when you make an appointment to see vehicle that you honor your word and hold vehicle for potential customer especially when customer has taken the time to cobtact dealership before hand and driving an hour to your business. Integrity is great for a business future sells.

My experience was pleasant. I got the vehicle I wanted at a fair price and was treated well throughout my transaction.

Great

I called and set up an appointment to test drive and buy this car two days in advance of the appointment. The dealership sells this car the same day as our appointment, five hours earlier, and doesn't bother to contact me about the car. My drive to the dealer was two hours, and when I arrived I was told the car was already sold and unavailable. I had made it clear that the appointment was for this specific vehicle, so I don't understand why there was no effort to contact me beforehand. Additionally, the customer service was severely lacking as they didn't apologize, and continued to try to show me other cars. Naturally, I took my business elsewhere, since they appeared to be very unorganized.

it was nice experience

They were not pushy folks and had some fairly priced cars.

I had a great experience working with Johnny. I knew what i was looking for and wad able to get in and out in a couple of hours

Hector responded quickly w a quote and has followed through, very responsive.

Great

Great customer service. A pleasure to do business with these guys. Refunded our deposit with no hassel when we changed our mind on the vehicle. A++

Very responsive.

Very good, they will take care of you.

Would not negate, kept saying he needs to talk with his manager. Never talked to his manager, then the next morning said they sold the truck last night. I ended up buying a brand new truck with most options for $37000 from a different dealer the day I was told the truck was sold.

I didn't buy a car from them, but they responded to my request for information right away and followed up several times.

Great people, upfront, competitive without the negotiation tactics that some other Houston dealer's employ.

Fair price and good test driving experience.

Responded to request quickly and made a fair offer but could not match the lowest offer I received so I purchased a vehicle form another dealer.

Very quick response! Honest and up front

Good response time

After papers were signed, car was in shop for three days without them disclosing full extent of needed repairs and poor communication during this time with daily promises of car being ready.They appear to not care about making your buying experience enjoyable by building your hopes up then changing their schedule. Note: this was a used car that had issues that were not addressed before putting the car out fore sale. This car having low miles was found to not have any warranty from the dealer which made me back out of the purchase because of those mechanical concerns. From other complaints that I have read on the web, it appears that poor communication is the area that this dealer needs to address, most importantly Managers to their sales people, because this problem IS NOT solely the sales people fault.

They did respond, thanks