Sterling McCall Honda

Express Service, Certified Used Dealer, Internet Certified, Customer
Appreciation Days

22575 Highway 59 N
Kingwood, TX 77339

https://www.sterlingmccallhonda.com

Sales: (281) 761-6518

Service: (281) 318-2920

Closed Today (Sun)

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Inventory
Sales Reviews (26)

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Mar 2, 2018

thesearchisreal

Pushing to sell a car not ready and then when ready sold knowing that I was traveling there to buy the car, the dealer I eventually purchased from made the deal on a verbal agreement and followed through with a much better experience

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Hello there,

I am sorry we didn't communicate our policy of not holding vehicles without a deposit. If there's anything I can do to assist you in the future, please contact me.

Mike Collins
General Manager
mcollins@sterlingmccallhonda.com

Feb 21, 2018

Lannie

Every thing was good

Is this review helpful? Yes | No

Response from current dealership owner:

Thank you Lannie!

Feb 16, 2018

Brent

Salesman-Reda- was outstanding

Is this review helpful? Yes | No

Response from current dealership owner:

Thank you for your kind words for our staff, we appreciate it!

Dec 26, 2017

GuruDVGMQ

Yes, they did. The vehicle had a sale pending and it was subsequently sold. They did not have any other vehicle I was interested in. Salesperson was very professional, tried hard to find another vehicle I might be interested in.

Is this review helpful? Yes | No

Response from current dealership owner:

Thank you for your inquiry, we are glad to hear we did a good job even though we no longer had the right vehicle for you in stock.

Dec 7, 2017

geras

they confirmed they had the vehicule they even schedule an appointment for me to go test drive it it took me about 1 hr driving to get overthere ,when I got there first thing they said that vehicule had just sold earlier that day and no one notify me anything ,so they tryed to sell me something else for a higher budget and about 3 0r 4 the salemen are not organized at all they say they only know whats going on with their ownn sells and dont know if some one else had sold a car that people are tryng to go buy ,so they dont know but they ll confirm that the car still available ,even some one else call me 3 day later tryn to offer me the same already sold car because he did not know it was sold ,waste of time .

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

We do apologize that the vehicle you were interested in was sold and that you were not informed. We will be happy to look at our other stores and see if we can find the exact car your looking for. Please let us know if we can help.

Mike Collins
General Manager
(281) 358-8880
mcollins4@Group1Auto.com

Nov 25, 2017

Karla

They were quick to set up appointment, very friendly, I happened to buy my car from a different dealership the day before my scheduled appt

Is this review helpful? Yes | No

Response from current dealership owner:

Thank you for your inquiry anyway, we appreciate your interest!

Sep 27, 2017

Judith

I received two emails, all's I was doing was inquiring about price of car, I still didn't get an answer. Not satisfied.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Thank you for bringing this to our attention. We apologize for the lack of communication in responding to your emails. We would like an opportunity to fix this and to earn your business, please contact BJ Wilson at Bwilson2@Group1Auto.com.

Aug 11, 2017

GuruD9VKK

They were responsive and very professional, they listened and friendly and I bought the car a was looking for. Thank you for your help.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Thank you for your inquiry!

Aug 5, 2017

David

Yes the dealer contacted me and was very professional

Is this review helpful? Yes | No

Response from current dealership owner:

Thank you for your visit!

Jul 20, 2017

Roland

The actual salesman (Ramiro) was really quite good. He was knowledgeable, engaging and accommodating. He was excellent in terms of getting increasing amounts of information, answering questions and providing options. I can find no fault. He went the extra mile. The other salesmen were polite and respectful as well; there was not that "pack mentality" where they swarm you as soon as you enter the compound. Their Finance organization is a bit of a different story. Horrid attempts at high-pressure "upselling". At one point, this guy had me waiting in his office while he was chatting to some girl! Arrogant beyond measure, I was simply glad to leave his office.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Thank you for your feedback about your sales visit because that should not have happened. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more?

Mike Collins
General Manager
(281) 358-8880

Jun 11, 2017

Roger

The salesman was very good. He showed me around the car and answered all my questions.

Is this review helpful? Yes | No

Response from current dealership owner:

Thank you Roger for the kind words! We thank you for your business and look forward to your next visit!

May 16, 2017

Dan

The salesman contacted me quickly and was good to answer my questions. The vehicle I was looking at has a sever smoke smell like I have never experienced before but he let me know that ahead of time. I did not purchase the vehicle however.

Is this review helpful? Yes | No

Response from current dealership owner:

Hi Dan,

Awesome! Thank you for your review and kind words. We're very thrilled with the excellent service you received. We appreciate your business! Please come back to visit with us again.

Apr 2, 2017

Amy

Very easy to work with, very respectful

Is this review helpful? Yes | No

Response from current dealership owner:

Thank you Amy for the kind words! We look forward to your business with us again!

Feb 11, 2017

Martin

Great deale

Is this review helpful? Yes | No

Response from current dealership owner:

Thank you Martin for the kind words!

Jan 28, 2017

Todd

Ended up buying a 2017 brand new RAV4 Hybrid at another dealership but the responses I got from sterling were prompt and helpul.

Is this review helpful? Yes | No

Response from current dealership owner:

Thank you Todd for the kind words! We are thrilled that you had a enjoyable experience here with us!

Nov 18, 2016

Claudio

After informing the sales man that I was not interested in the 2006 Corvette they are selling because of issues in the CarFax report and thanked him for his time, he sent me a very short and unprofessional response: "Your loss". Perhaps Sterling Mccall Honda needs to teach their sales representatives to be professional and courteous even when a potential customer does not want to buy a particular vehicle. You never know, they may want to buy another vehicle down the line.

11 of 11 people found this review helpful.

Is this helpful? Yes | No

Nov 9, 2016

Brandy

They responded instantly!!!

Is this review helpful? Yes | No

Response from current dealership owner:

Thank you Brandy for the kind words! We look forward to your business with us again!

Oct 26, 2016

Kristen

Their internet sales manager responded quickly, we worked out a fair price without much hassle, and I ended up with a car I am happy with. I knocked off one star because, despite having worked everything out in advance and paying in cash, I had to wait a long time once at the dealership before I was able to drive off with the car and because I have not been able to get anyone from financing/accounting to return my calls to answer a simple question in the few days since buying the car.

2 of 3 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Thank you Kristen for the kind words! We are thrilled that you had such an enjoyable experience here with us! We look forward to your business with us again!

Oct 23, 2016

RRRaybon

Prompt response.

Is this review helpful? Yes | No

Response from current dealership owner:

Thank you for your inquiry and this review, we appreciate it!

Oct 21, 2016

rhuston

Great response and very helpful.

Is this review helpful? Yes | No

Response from current dealership owner:

Thank you for the kind words! We look forward to your business with us again!

Oct 15, 2016

Shannon

Dealer was great!

Is this review helpful? Yes | No

Response from current dealership owner:

Thank you so much, Shannon!

Oct 8, 2016

Ernie

Excellent

Is this review helpful? Yes | No

Response from current dealership owner:

Thank you for your review, Ernie!

Sep 26, 2016

Erin

Dealer responded quickly. I am still interested in this car.

Is this review helpful? Yes | No

Sep 22, 2016

kay

great

Is this review helpful? Yes | No

Response from current dealership owner:

Thank you Kay! We look forward to your business with us again!

Sep 19, 2016

Jeremy

Responded to request quickly and made a fair offer but could not match the lowest offer I received so I purchased a vehicle form another dealer.

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Thank you for taking the time to write this review. We are sorry we missed your business this time. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back.

Jul 7, 2016

Will

Purchased previously from this dealership and sought out again when I was ready to trade in that vehicle and purchase again. They replied but really did not appear to care or seek repeat customers.

2 of 2 people found this review helpful.

Is this helpful? Yes | No

Response from current dealership owner:

Thank you for your feedback about your experience because that should not have happened. I want to use your case as a learning opportunity, so we can fix the issue in the future. Could you please give me a call at (281) 358-8880 so I can learn more?

BJ Wilson,
sales Manager

Read 6 old reviews

May 4, 2016

Renee

Just did not have the car I wanted

Is this review helpful? Yes | No

Response from current dealership owner:

Thank you for your review, Renee! We are sorry we could not earn your business.

Feb 16, 2016

Joy

There was no pressure. l loved the service. I will definitely purchase another vehicle from them.

Is this review helpful? Yes | No

Response from current dealership owner:

Thank you Joy! We are thrilled that you had such a wonderful experience here with us! We thank you for your business!

Sep 10, 2013

Michael

Great manager. Great sales person. Good service. Understanding. Really fair on trades.

Is this review helpful? Yes | No

Jul 15, 2013

josephmartinez

Did not make fare exchange on trade

1 of 1 people found this review helpful.

Is this helpful? Yes | No

Apr 16, 2013

Beverly

The salesperson (Libby) was very friendly and informative. She took took time to show me everything and didn't try to push anything on me.

Is this review helpful? Yes | No

Mar 18, 2013

laverne

didn't have what i wanted

Is this review helpful? Yes | No

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Sterling McCall Honda