Heritage Chrysler Jeep Dodge Owings Mills

11212 Reisterstown Road
Owings Mills, MD 21117

Map & Directions

http://www.heritagedodge-jeepowingsmills.com

Sales: (667) 213-2589

Service: (866) 698-1189

Today 9:00 AM - 6:00 PM (Open Now)

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Sales Reviews (41)

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Jan 8, 2020

Dennis

I purchased a 2019 Ram 1500. And was treat very fairly I felt. And very happy with my purchase.

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Jan 5, 2020

amatchmaker

Great communication and follow up.

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Response from current dealership:

In order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

Dec 29, 2019

cory

Marcus Heflin and Joe Perry are the best in the business

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Response from current dealership:

Cory, thank you for your kind review; we are happy to pass along your comments to Marcus and Joe! We look forward to your next visit! Take care!

Dec 27, 2019

Timothy

Top notch super helpful knowledgeable

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Nov 21, 2019

apollo64

The internet price was not the price of the vehicle ($4204 more) and all I got was the run around on why the price was different. Also wanted to have a 3rd party registration company charge an unbelievable amount of money to register the vehicle. NOT a Good experience.

1 people found this review helpful.

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Response from current dealership:

Thank you for taking the time to review Heritage Chrysler Dodge Jeep RAM Owings Mills. Your input and the feedback from all our customers is important to us, as we strive to meet then exceed your expectations. We sincerely apologize for your less than positive experience at our dealership, as this was never our intention. We understand your frustration with the pricing discrepancy you encountered and appreciate you taking the time to speak with our General Sales Manager, Tony Pozderac, regarding the situation. We were glad to clarify the issues mentioned in your review. As discussed, if you ha

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Nov 17, 2019

Tessa

Great experience! Didn’t end up getting the Patriot but did drive off the lot in a brand new 2019 Jeep Renegade!

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Response from current dealership:

Tessa, thanks for your great review, and for giving our dealership such a high star rating! Please let us know if you have any additional questions about services you received and thank you again for choosing Heritage Chrysler Dodge Jeep RAM Owings Mills!

Nov 11, 2019

Eric

They did what they had to do to make a deal. Took awhile to get to financing but at the end of the day I had as satisfied

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Response from current dealership:

Eric, thank you for your support! We're happy we could help. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve. Enjoy your day!

Oct 22, 2019

Collin

Well, I bought the truck and love it. great deal and its an amazing truck. Everyone in the dealership was very friendly.

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Response from current dealership:

Congratulations on your new truck, Collin! Your satisfaction means a lot to us. We're glad to hear that you found our team here at Heritage Chrysler Dodge Jeep RAM Owings Mills so helpful in the purchase of your new vehicle. We want all our customers to feel this way when leaving our dealership!

Sep 19, 2019

Miguel

Good communication over email and text. Excellent customer service.

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Response from current dealership:

Miguel, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Sep 4, 2019

GuruXJLGV

Great experience. The building is clean, the employees were very helpful and knowledgeable.

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Response from current dealership:

Hello, we are happy we could make your experience a great one! We appreciate you taking the time to leave a review, and we hope to see you here again down the road!

Sep 3, 2019

Casey

Ryan was great and got my into my car of my dreams!! Go see him! the whole shop is amazing!

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Response from current dealership:

Casey, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

Aug 26, 2019

Rachel

Responded immediately. Very professional

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Response from current dealership:

Rachel, thank you for your support! We're happy we could help. Safe travels!

Aug 9, 2019

SHAYNA

Excellent sales men's friendly and good price on cars .

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Response from current dealership:

Shayna, thank you so much for the positive review! We hope to be of service to you again in the future.
Best wishes,
Heritage Chrysler Dodge Jeep RAM Owings Mills

Jul 7, 2019

GuruD2TFZ

I didn’t buy the truck or even go look at it. But the salesman Jason did an excellent job of finding alternatives and following up.

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Response from current dealership:

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

May 29, 2019

Ashlee

They were very good to me

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Response from current dealership:

Ashlee, thank you for your support! We're happy to have provided you with a positive experience. If there's anything further we can do for you, we are happy to help!

May 20, 2019

23cindy

Too many times told them I was not interested. 3 people constantly calling me, I dont have access to my phone or email all day when I'm ar work.

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Response from current dealership:

Hi Cindy. Thank you for taking the time to review Heritage Chrysler Dodge Jeep RAM Owings Mills. We value our customers’ time and apologize for the inconvenience experienced, as this was never our intention. We’ve spoken with our team to ensure this does not happen again. Should you need vehicle assistance in the future, or would like to further discuss, please contact our General Manager, Don Nelson, directly at dnelson@mileone.com or 410.654.7937.

Feb 12, 2019

GuruCWQNV

Kudo's for Heritage! They responded quickly to my inquiry, have very competitive prices, and were the ONLY dealer I contacted that was willing to break down to the dollar exactly how their internet price was calculated. They were 100% above-board and transparent. A great dealer overall.

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Response from current dealership:

Hi, thank you for taking the time to leave a review for us. We're happy we could meet your expectations! We hope to be of service to you again in the future.
Best wishes,
Heritage Chrysler Dodge Jeep RAM Owings Mills

Jan 2, 2019

Brandy

They have the customer service if you go make sure you go see Ryan

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Response from current dealership:

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out to us if there's anything more we can do!

Dec 3, 2018

Jjproduct

Quick replies and follow ups

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Response from current dealership:

Thank you so much for the positive review! If you have any further questions, please don't hesitate to reach out!

Nov 24, 2018

GuruXVJWF

Excellent

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Response from current dealership:

We're so glad you had such an excellent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Nov 14, 2018

GuruYP9H

I thought that the dealer did a fabulous job by getting back to me and explaining to me all of the options that were available on this vehicle.

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Response from current dealership:

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Heritage Chrysler Dodge Jeep RAM Owings Mills. If you have any further questions, please don't hesitate to reach out! Take care!

Oct 16, 2018

Justin

They initially responded to me with some information, but the salesmen I was working with was poor. Almost a week of talking to him I always had to message him. Did not seem interested in my sale since I wasn't in his show room. He would not respond back for most of the day and when he did he just ask question I had already emailed him. Never was given information until I quit responding to his messages. Then all of the sudden I had all this information. Called my local dealership and I had more information and progress in a couple of hours vs a week with this dealership. Amatuer Hour..

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Response from current dealership:

Thank you for stopping in at Heritage CDJR Owings Mills. We appreciate all our customers’ feedback, and apologize your experience was less than positive. Heritage CDJR Owings Mills would like to understand the situation in more detail and address your concerns as soon as possible, but have been unsuccessful in locating your contact information. At your earliest convenience, please contact our General Manager, Phil Stillman, at pstillman@mileone.com or 410.654.7937 to allow us the opportunity to correct our mistakes. Thank you and we look forward to speaking with you soon.

Oct 2, 2018

Benjamin

They were great Tim in sales was super and tony any tony got me in and out of there in break neck speed

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Response from current dealership:

Benjamin, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.

Sep 17, 2018

Breezy1553

My experience overall was great. They responded in a timely manner and made sure the exact vehicle I wanted was still at the dealership when my parents went to purchase the car for me since I’m on a military deployment. They were very patient with us as well since it’s hard doing business in two different countries.

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Response from current dealership:

Hi there, we are very happy to have provided you and your parents with such a smooth experience! Please don't hesitate to reach out to us if there's anything more we can do!

Sep 15, 2018

jbhhhauto

great dealership fast response

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Response from current dealership:

Hello, we're glad you had such a wonderful experience with us! If you're ever in need of more help, please let us know! Until the next time we meet, take care!

Aug 22, 2018

smovsoulja

The dealer was responsive and answered all my questions.

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Response from current dealership:

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

Aug 9, 2018

william

so far had a good experience and they going to order the rams i'm looking for.

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Response from current dealership:

Hi William, thank you for taking the time to leave a review for us at Heritage Chrysler Dodge Jeep RAM Owings Mills. We're happy we could meet your expectations! If you have any further questions, please don't hesitate to reach out! We hope you have a great day!

Aug 6, 2018

GuruV4X2M

We were fortunate enough to have Ken G. as our car salesperson. His initial enthusiasm and professionalism on the phone made me want to drive out to Owings Mills, MD in order to check out the car in the first place. The customer service, step-by-step explanation, and support were outstanding! The whole team made it easy to go over the complicated paperwork stayed past closing time to help us complete the deal and drive off the lot with a very clean and beautiful car. Thank you, Ken & friendly Team!

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Response from current dealership:

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Heritage Chrysler Dodge Jeep RAM Owings Mills! We hope to see you soon!

Aug 5, 2018

Bill

Everything I asked Ken had the answer !very comfortable working with . Since I was 2hr. Away communication was very important to me.Ken was quick to respond.I would send friends here!! Heritage gets two thumbs up from me.

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Response from current dealership:

Bill, thank you for sharing your positive experience! If you have any further questions, please give us a call. We're always happy to help!

Aug 1, 2018

GuruD85PW

Fast, friendly , and very efficient. The customer service was excellent

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Response from current dealership:

Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please don't hesitate to reach out! We hope you have a great day!

Jul 31, 2018

JohnathanSr

The dealer was very courteous and was helpful.

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Response from current dealership:

Johnathan, your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

Jul 30, 2018

scott

Great people , polite and willing to make a deal, awesome prices

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Response from current dealership:

Scott, we're happy you found our staff to be so supportive during your experience. We hope to see you soon!

Jul 7, 2018

Kimberly

Great response

0 people found this review helpful.

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Response from current dealership:

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Jul 4, 2018

RNH3

Quick to respond, hope to be driving it shortly...

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Jun 10, 2018

Benjamin

Great dealer, I would buy from them again!

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Response from current dealership:

Benjamin, thank you for sharing your positive experience! We hope to see you soon!

May 26, 2018

Dan

Easy to deal with

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Response from current dealership:

We're glad to hear that our staff was so easy to deal with! If there is anything additional we can assist you with, please let us know!

May 14, 2018

Anthony

Great

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Response from current dealership:

Anthony, thank you for the high star rating! We hope to be of service to you again in the future.
Best wishes,
Heritage Chrysler Dodge Jeep RAM Owings Mills

May 4, 2018

jburian51

Followed up same day.

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Response from current dealership:

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Apr 30, 2018

James

Great experience!

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Response from current dealership:

James, thanks for the review, we really appreciate it! We look forward to giving you a 5-star experience the next time you visit! Have a great day!

Mar 28, 2018

Guru5MZBX

Answer all my questions

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Response from current dealership:

Thanks for the review, we really appreciate it! We look forward to giving you a 5-star experience every time you visit! Have a great day!

Mar 25, 2018

Dave

Got right back to me in the middle of a snow storm!

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Response from current dealership:

Dave, we are glad we could help you out! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Read 7 old reviews

Sep 20, 2016

clem

great respone didnt forget about my intrest

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Aug 10, 2016

Michael

My experience was awesome. I am a 100 percent happy with the car

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Apr 13, 2014

Matt

I found myself calling them more than them calling me. Sometimes they never returned my call. I moved on to a different dealership and purchased my new truck with ease. Also the price you see isn't the price it is, just a bad experience all the way around.

3 people found this review helpful.

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Feb 2, 2014

gerald

Fast

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Jan 28, 2014

chris

Offered much less ($2250 less) for our trade in cars than Laurel Carmax.

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Jun 8, 2013

Lonnie

We traveled a long way to look at a car they made every effort to get the payment where we needed it and we drove off in the car we wanted

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Jun 3, 2013

Cheryl

We bought our 2012 Jeep Grand Cherokee at this dealer.Salesman was very pleasent and easy going.We felt we got a very reasonable deal and received what we wanted for our trade in. We would recomend this dealer and would go back again.

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