Cook Motorcars (Chrysler, Dodge, RAM)

1136 S Philadelphia Blvd
Aberdeen, MD 21001

Sales: (443) 720-7128

Service: (888) 643-4704

Today 7:30am - 9:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Dec 5, 2017
eschenning
We had been following this vehicle when the price was suddenly reduced from $5900 to $4687. We contacted the dealership and after some run around about the vehicle being taken by the service manager, my husband was able to test drive the vehicle 3 days later. We were ready to buy at the advertised price of $4687 plus taxes, tags, registration and fees so we were expecting a total of $5500 - $6,000, HOWEVER, the total came to over $7,000!! They need to price their cars more realistically on the ad instead of pulling you in with a low price then adding exorbitant fees after you are ready to buy. VERY UNPROFESSIONAL and would NOT recommend to anyone!
Is this review helpful? Yes | No
Dec 3, 2017
I am so happy with my new vehicle. Howard worked very hard and was nicest salesman I have ever met. He got me into the patriot I found on car gurus. I can’t help but recommend this dealer to everyone. The caring and understanding goes far beyond just selling a car, they actually do care about you as a person and not just a buyer!! Love love love Cooks!!
Is this review helpful? Yes | No
Nov 26, 2017
they are very kind
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Nov 18, 2017
received an email request. vehicle had one accident so it cooled my interest...
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Oct 9, 2017
Nodella Jordan
They responded on their next business day via phone and followed up through email. I have not spoken in length about the vehicle I'm interested in due to conflicts in our schedules.
Is this review helpful? Yes | No
Sep 11, 2017
Samuraijak
Talked to sales person over the phone and tried to strike a deal but didn't reach an agreement. He was polite. I would do business with them.
Is this review helpful? Yes | No
Sep 8, 2017
Horrible experience. Would not recommend anybody to deal with this dealership. They made a deal with me then cancelled it when the owner got back from lunch. Totally unprofessional
1 of 1 people found this review helpful.
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Aug 27, 2017
melindagoldblatt63
Response time excellent, friendly staff.
Is this review helpful? Yes | No
Jun 8, 2017
I will not ever deal with this company again. They began negotiating with me on a car that was advertised as available. once I offered a counter offer I was told that someone from out of state committed to buying the car and was fying in to get it. They told me I needed to pay full asking price or they will simply hold it for the other customer. I made another offer and was subsequently told that they will not sell it out from under the other customer. If they were committed to the other customer they never should have entered negotiations with me. NOT COOL, NOT COOL!!!!!
5 of 5 people found this review helpful.
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Mar 29, 2017
Great!
1 of 1 people found this review helpful.
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Jan 23, 2017
Friendly folks. Clean. Fast. And supportive of your choice.
1 of 2 people found this review helpful.
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Sep 16, 2016
What a joke! The manager never even called me back after I gave my information. Bad service!
5 of 5 people found this review helpful.
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Aug 6, 2016
Excellent customer service!
0 of 2 people found this review helpful.
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Response from Cook Motorcars (Chrysler, Dodge, RAM):

Kevin thank you so much for your 5 star review! We greatly appreciate the time you took to share your experience.
Jun 1, 2016
They responded very quickly with information on the car I inquired about.
2 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Cook Motorcars (Chrysler, Dodge, RAM):

Thank you for your review of Cook Auto.
May 13, 2016
Awesome
0 of 1 people found this review helpful.
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Response from Cook Motorcars (Chrysler, Dodge, RAM):

Thank you for the 5 star review of Cook Auto!
May 2, 2016
Missed identified as six speed in write up.
Is this review helpful? Yes | No

Response from Cook Motorcars (Chrysler, Dodge, RAM):

I am sorry to hear we made a mistake. Did you have a chance to bring this to anyone's attention?
Apr 28, 2016
experience was good....liked the salesman very helpful. the manager Jerome very friendly fair and helpful. feel like we got a good and fair deal. Did have to wait a little to get our vehicle once we signed papers but was apologized too as place was getting busier for the day
1 of 1 people found this review helpful.
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Response from Cook Motorcars (Chrysler, Dodge, RAM):

Juile thank you for taking the time to write a review of Cook Auto. We apologize for your delay but greatly appreciate your patience and understanding.
Apr 20, 2016
Did not explain the advertised price was only for chrysler employees
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Cook Motorcars (Chrysler, Dodge, RAM):

I am sorry for the confusion with our pricing. The disclaimer does state that our prices all incentives and that not all will qualify.
Mar 9, 2016
I drive 52 miles to look at a car they had listed online only to find out the price was 7k more then was the price said online and the car ran out of gas on the test drive this place is a joke
7 of 7 people found this review helpful.
Is this helpful? Yes | No

Response from Cook Motorcars (Chrysler, Dodge, RAM):

I am sorry to hear about your experience. I completely understand your frustration and can only tell you that we value your opinion of us and we strive for better customer service.
Feb 26, 2016
seahawk0256
5
Wonderful experience...best in the business...no sales pressure...best up-front pricing of the many dealers I visited.
Is this review helpful? Yes | No

Response from Cook Motorcars (Chrysler, Dodge, RAM):

Thank you so much for your review of Cook Auto. I am pleased that we were able to provide you with great customer service. Word of mouth of course is the best form of advertisement! Thank you for sharing your experience.
Feb 24, 2016
Very professional and helpful.
0 of 1 people found this review helpful.
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Feb 8, 2016
good
0 of 1 people found this review helpful.
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Read 12 old reviews
Nov 20, 2015
Immediate contact and bought from them.
0 of 1 people found this review helpful.
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Nov 3, 2015
Quick response
0 of 1 people found this review helpful.
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Jun 10, 2015
Contacted
0 of 1 people found this review helpful.
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May 19, 2015
Drove a hour to only find out they add 1,995 to the price of the car. Would not come down in price. Bought the same make and model for 6,000 less.
2 of 2 people found this review helpful.
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Apr 2, 2015
they were fast to respond.but I got better deal at other place latest year low miles for much less at Toyota authorize dealer
Is this review helpful? Yes | No
Feb 21, 2015
Nice people Steeve Madore is the best Financing was easy and rates relatively low They just helped me in a humane manner
Is this review helpful? Yes | No
Dec 5, 2014
sold car before I coulds strilke a deal with them .
Is this review helpful? Yes | No
Nov 19, 2014
Shawn Monroe answered all my questions in a timely manner. I would work with him if the right car comes along.
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Jul 4, 2014
Great service, no BS, manageable car payment, they go the distance for you
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Aug 30, 2013
Dealer responded
Is this review helpful? Yes | No
Aug 29, 2013
Good
0 of 1 people found this review helpful.
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Aug 17, 2013
Professional...called in 15 minutes of sending email we bought FROM them can't say enough good thinks will be back
1 of 1 people found this review helpful.
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