Cook Motorcars (Chrysler, Dodge, RAM)

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1136 S Philadelphia Blvd
Aberdeen, MD 21001

Sales: (866) 654-3320

Service: (888) 643-4704

Today 7:30 AM - 9:00 PM
(Open Now)
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All reviewers have been verified to have contacted this dealer – Learn More
Jan 3, 2018
Prompt response
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Jan 1, 2018
Contacted the dealership via email and expressed interest in Ram 2500 priced at $32,988 which was the online Cargurus and their own website listed price. After attempting to submit an offer via email as I live over two hours and didnt want to waste a trip on a dealership trying to rip me off I was sent this back: "we have into it our best price is $35,000.  Keep in mind our internet price doesn't include our costs for inspections/retail reconditioning" I am not the first or the second or the third person who has found this dealership to be dishonest in the representations of their online prices. Maryland state inspection costs $57 through other reputable dealerships certainly not over two thousand. Potential Buyers Beware.
1 of 1 people found this review helpful.
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Dec 23, 2017
The sales manager, Jason, provided prompt and complete answers to my e-mail inquiry and followup questions.
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Dec 11, 2017
My husband and I drove to the Cook Dealership in Aberdeen to look at a car that was on CarGurus already for a while and very low priced after several price reductions. After we test drove it and were ready to buy it we sat down at the sale person’s desk to talk about the price details. He printed out a paper with the “e price” on it and then went to his manager’s office. When he came back I saw two more numbers handwritten on this paper - which he explained to me as a “Maryland Inspection fee” of $1,745 and another fee of $600. I was very negatively surprised.The salesperson told me that they are willing to work with me on the price. Him and the sales manager (who came out later) explained to me how they do their pricing but at the very end the price was still significantly higher than advertised on CarGurus. The salesperson and the manager were friendly and courteous throughout the time we have been at the Dealership. At the end we walked out without buying because I felt overwhelmed by their sales practice. Dear upper management: Don't underestimate the power of reviews in times of competitive online pricing. Losing a good reputation on a big platform like CarGurus is beyond repair. Luring customers in with low prices (“great deal”) and then adding outrages non transparent fees to this price gives a potential buyer the feeling of getting ripped off. Not the smartest way to do business if you ask me…Transparency, integrity and trustworthiness are important virtues customers are looking for in Dealerships when buying a car.
18 of 18 people found this review helpful.
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Dec 5, 2017
eschenning
We had been following this vehicle when the price was suddenly reduced from $5900 to $4687. We contacted the dealership and after some run around about the vehicle being taken by the service manager, my husband was able to test drive the vehicle 3 days later. We were ready to buy at the advertised price of $4687 plus taxes, tags, registration and fees so we were expecting a total of $5500 - $6,000, HOWEVER, the total came to over $7,000!! They need to price their cars more realistically on the ad instead of pulling you in with a low price then adding exorbitant fees after you are ready to buy. VERY UNPROFESSIONAL and would NOT recommend to anyone!
14 of 14 people found this review helpful.
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Dec 3, 2017
I am so happy with my new vehicle. Howard worked very hard and was nicest salesman I have ever met. He got me into the patriot I found on car gurus. I can’t help but recommend this dealer to everyone. The caring and understanding goes far beyond just selling a car, they actually do care about you as a person and not just a buyer!! Love love love Cooks!!
1 of 2 people found this review helpful.
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Nov 26, 2017
they are very kind
0 of 1 people found this review helpful.
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Nov 18, 2017
received an email request. vehicle had one accident so it cooled my interest...
0 of 2 people found this review helpful.
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Oct 9, 2017
Nodella Jordan
They responded on their next business day via phone and followed up through email. I have not spoken in length about the vehicle I'm interested in due to conflicts in our schedules.
0 of 2 people found this review helpful.
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Sep 11, 2017
Samuraijak
Talked to sales person over the phone and tried to strike a deal but didn't reach an agreement. He was polite. I would do business with them.
1 of 2 people found this review helpful.
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Sep 8, 2017
Horrible experience. Would not recommend anybody to deal with this dealership. They made a deal with me then cancelled it when the owner got back from lunch. Totally unprofessional
6 of 6 people found this review helpful.
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Aug 27, 2017
melindagoldblatt63
Response time excellent, friendly staff.
0 of 1 people found this review helpful.
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Jun 8, 2017
I will not ever deal with this company again. They began negotiating with me on a car that was advertised as available. once I offered a counter offer I was told that someone from out of state committed to buying the car and was fying in to get it. They told me I needed to pay full asking price or they will simply hold it for the other customer. I made another offer and was subsequently told that they will not sell it out from under the other customer. If they were committed to the other customer they never should have entered negotiations with me. NOT COOL, NOT COOL!!!!!
11 of 11 people found this review helpful.
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Mar 29, 2017
Great!
1 of 2 people found this review helpful.
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Jan 23, 2017
Friendly folks. Clean. Fast. And supportive of your choice.
1 of 3 people found this review helpful.
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Sep 16, 2016
What a joke! The manager never even called me back after I gave my information. Bad service!
9 of 9 people found this review helpful.
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Aug 6, 2016
Excellent customer service!
0 of 3 people found this review helpful.
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Response from current dealership owner:
Kevin thank you so much for your 5 star review! We greatly appreciate the time you took to share your experience.
Jun 1, 2016
They responded very quickly with information on the car I inquired about.
2 of 4 people found this review helpful.
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Response from current dealership owner:
Thank you for your review of Cook Auto.
May 13, 2016
Awesome
0 of 2 people found this review helpful.
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Response from current dealership owner:
Thank you for the 5 star review of Cook Auto!
May 2, 2016
Missed identified as six speed in write up.
1 of 1 people found this review helpful.
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Response from current dealership owner:
I am sorry to hear we made a mistake. Did you have a chance to bring this to anyone's attention?
Apr 28, 2016
experience was good....liked the salesman very helpful. the manager Jerome very friendly fair and helpful. feel like we got a good and fair deal. Did have to wait a little to get our vehicle once we signed papers but was apologized too as place was getting busier for the day
1 of 2 people found this review helpful.
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Response from current dealership owner:
Juile thank you for taking the time to write a review of Cook Auto. We apologize for your delay but greatly appreciate your patience and understanding.
Apr 20, 2016
Did not explain the advertised price was only for chrysler employees
5 of 5 people found this review helpful.
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Response from current dealership owner:
I am sorry for the confusion with our pricing. The disclaimer does state that our prices all incentives and that not all will qualify.
Mar 9, 2016
I drive 52 miles to look at a car they had listed online only to find out the price was 7k more then was the price said online and the car ran out of gas on the test drive this place is a joke
13 of 13 people found this review helpful.
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Response from current dealership owner:
I am sorry to hear about your experience. I completely understand your frustration and can only tell you that we value your opinion of us and we strive for better customer service.
Feb 26, 2016
seahawk0256
5
Wonderful experience...best in the business...no sales pressure...best up-front pricing of the many dealers I visited.
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Response from current dealership owner:
Thank you so much for your review of Cook Auto. I am pleased that we were able to provide you with great customer service. Word of mouth of course is the best form of advertisement! Thank you for sharing your experience.
Feb 24, 2016
Very professional and helpful.
0 of 1 people found this review helpful.
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Read 13 old reviews
Feb 8, 2016
good
0 of 1 people found this review helpful.
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Nov 20, 2015
Immediate contact and bought from them.
0 of 1 people found this review helpful.
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Nov 3, 2015
Quick response
0 of 1 people found this review helpful.
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Jun 10, 2015
Contacted
0 of 1 people found this review helpful.
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May 19, 2015
Drove a hour to only find out they add 1,995 to the price of the car. Would not come down in price. Bought the same make and model for 6,000 less.
3 of 3 people found this review helpful.
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Apr 2, 2015
they were fast to respond.but I got better deal at other place latest year low miles for much less at Toyota authorize dealer
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Feb 21, 2015
Nice people Steeve Madore is the best Financing was easy and rates relatively low They just helped me in a humane manner
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Dec 5, 2014
sold car before I coulds strilke a deal with them .
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Nov 19, 2014
Shawn Monroe answered all my questions in a timely manner. I would work with him if the right car comes along.
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Jul 4, 2014
Great service, no BS, manageable car payment, they go the distance for you
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Aug 30, 2013
Dealer responded
1 of 1 people found this review helpful.
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Aug 29, 2013
Good
0 of 1 people found this review helpful.
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Aug 17, 2013
Professional...called in 15 minutes of sending email we bought FROM them can't say enough good thinks will be back
1 of 1 people found this review helpful.
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