Cook Motorcars (Chrysler, Dodge, RAM)

Good

Excellent follow up...

Very positive experience

Good guys and they communicated appropriately

Prompt response

Contacted the dealership via email and expressed interest in Ram 2500 priced at $32,988 which was the online Cargurus and their own website listed price. After attempting to submit an offer via email as I live over two hours and didnt want to waste a trip on a dealership trying to rip me off I was sent this back: "we have into it our best price is $35,000.  Keep in mind our internet price doesn't include our costs for inspections/retail reconditioning" I am not the first or the second or the third person who has found this dealership to be dishonest in the representations of their online prices. Maryland state inspection costs $57 through other reputable dealerships certainly not over two thousand. Potential Buyers Beware.

The sales manager, Jason, provided prompt and complete answers to my e-mail inquiry and followup questions.

My husband and I drove to the Cook Dealership in Aberdeen to look at a car that was on CarGurus already for a while and very low priced after several price reductions. After we test drove it and were ready to buy it we sat down at the sale person’s desk to talk about the price details. He printed out a paper with the “e price” on it and then went to his manager’s office. When he came back I saw two more numbers handwritten on this paper - which he explained to me as a “Maryland Inspection fee” of $1,745 and another fee of $600. I was very negatively surprised.The salesperson told me that they are willing to work with me on the price. Him and the sales manager (who came out later) explained to me how they do their pricing but at the very end the price was still significantly higher than advertised on CarGurus. The salesperson and the manager were friendly and courteous throughout the time we have been at the Dealership. At the end we walked out without buying because I felt overwhelmed by their sales practice. Dear upper management: Don't underestimate the power of reviews in times of competitive online pricing. Losing a good reputation on a big platform like CarGurus is beyond repair. Luring customers in with low prices (“great deal”) and then adding outrages non transparent fees to this price gives a potential buyer the feeling of getting ripped off. Not the smartest way to do business if you ask me…Transparency, integrity and trustworthiness are important virtues customers are looking for in Dealerships when buying a car.

We had been following this vehicle when the price was suddenly reduced from $5900 to $4687. We contacted the dealership and after some run around about the vehicle being taken by the service manager, my husband was able to test drive the vehicle 3 days later. We were ready to buy at the advertised price of $4687 plus taxes, tags, registration and fees so we were expecting a total of $5500 - $6,000, HOWEVER, the total came to over $7,000!! They need to price their cars more realistically on the ad instead of pulling you in with a low price then adding exorbitant fees after you are ready to buy. VERY UNPROFESSIONAL and would NOT recommend to anyone!

I am so happy with my new vehicle. Howard worked very hard and was nicest salesman I have ever met. He got me into the patriot I found on car gurus. I can’t help but recommend this dealer to everyone. The caring and understanding goes far beyond just selling a car, they actually do care about you as a person and not just a buyer!! Love love love Cooks!!

they are very kind

received an email request. vehicle had one accident so it cooled my interest...

They responded on their next business day via phone and followed up through email. I have not spoken in length about the vehicle I'm interested in due to conflicts in our schedules.

Talked to sales person over the phone and tried to strike a deal but didn't reach an agreement. He was polite. I would do business with them.

Horrible experience. Would not recommend anybody to deal with this dealership. They made a deal with me then cancelled it when the owner got back from lunch. Totally unprofessional

Response time excellent, friendly staff.

I will not ever deal with this company again. They began negotiating with me on a car that was advertised as available. once I offered a counter offer I was told that someone from out of state committed to buying the car and was fying in to get it. They told me I needed to pay full asking price or they will simply hold it for the other customer. I made another offer and was subsequently told that they will not sell it out from under the other customer. If they were committed to the other customer they never should have entered negotiations with me. NOT COOL, NOT COOL!!!!!

Great!

Friendly folks. Clean. Fast. And supportive of your choice.

What a joke! The manager never even called me back after I gave my information. Bad service!

Excellent customer service!