Keene Dodge Chrysler Jeep Company

3707 Norrisville Road
Jarrettsville, MD 21084
Map & Directions

Sales: (410) 941-3707 Service: (888) 903-5330

Today 9:00 AM - 8:00 PM (Closed Now)
Show business hours

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Dealer Details

Keene Dodge Chrysler Jeep Company

32 reviews
Today 9:00 AM - 8:00 PM (Closed Now)
3707 Norrisville Road
Jarrettsville, MD 21084

Dealer Reviews

All reviews are verified visits to the dealer. – Learn More
Dec 13, 2019
Fast response and friendly
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Sep 19, 2019
Friendly and good customer service.
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Sep 9, 2019
Good
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Aug 19, 2019
Good
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Aug 15, 2019
Contacted me quickly--still negotiating with this dealer because they are a two- hour drive from my home. Logistically this has been difficult but they've been among the best to work with so far.
1 of 1 people found this review helpful.
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Aug 10, 2019
Very easy to deal with...my salesman John Weiss made it even better!!
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Jul 21, 2019
I wanted to buy this Camaro for my son but it had a dent and a broken AC system. I was told that the AC system would cost $1500 to repair and was shown an estimate from a Chevy dealership. I agreed to but the car for $1500 less than what it was advertised for and repair it at my local GM dealer and they refused and wanted to sell it at the same advertised price! INSANE?
2 of 2 people found this review helpful.
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Jul 19, 2019
Got back to me fast
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Jun 20, 2019
Its great!
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Jun 20, 2019
It was a good experience, all went well. I am very pleased with my vehicle.
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Jun 19, 2019
They treated you like a person
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Jun 7, 2019
Talked with salesman a 6 or 7 times doesn't seem like they want to sell. Sent pictures of my trade in twice. still have not heard from them.
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Apr 20, 2019
Responded very promptly.
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Apr 13, 2019
Honestly best people to work
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Mar 12, 2019
Got back to me fast. Knowledgeable and friendly!
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Feb 19, 2019
Been in touch several times since first contacted. The dealership seems very eager to help get you the car you need and can afford.
1 of 1 people found this review helpful.
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Feb 16, 2019
I like the vehicles that are for sale
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Dec 20, 2018
Great communication. When I am ready to buy I'll contact them again.
0 of 1 people found this review helpful.
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Nov 28, 2018
Very professional and prompt
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Nov 15, 2018
The sales team at Keene Dodge were very helpful and were able to put me in my new truck very quickly. Excellent customer service and professionalism!
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Sep 30, 2018
Went into test drive the Tahoe and they couldn’t find the vehicle. Come to learn it was on an extended test drive. 4 days... “ but don’t worry their not buying it” I was told. Poor customer service.
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Sep 4, 2018
Sales people were very honest and responsive. I would recommend purchasing with them.
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Aug 29, 2018
Andy was a great Salesman to work with. I recommend him to anyone who is looking for a new or used car.
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Aug 26, 2018
Good place to buy answer all your questions promptly
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Aug 11, 2018
Purchased the vehicle on the spot. Great team and very accomadating.
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Aug 8, 2018
bought the car. great to work with.
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Jun 15, 2018
They were quick getting back with me on truck
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May 23, 2018
no hassels or hidden charges. a pleasure to deal with.
0 of 1 people found this review helpful.
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May 16, 2018
I bought my new 2012 Focus from this dealer. They had a reasonable price and the sales staff was very helpful
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Mar 5, 2018
Good communication unfortunately the truck was not what I was looking for.
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Jan 31, 2018
Very responsive and answered all my questions
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Jan 30, 2018
Keene is by far the best shopping experience from DC to Be lAir, where i found my truck! Christine is a warm and wonderful salesperson, right on the target and quick to make it happen. Normally I do not trust dealerships, but this one is clearly superior! Highly recommended and worth the travel time.
1 of 1 people found this review helpful.
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Jan 5, 2018
Very good and patient
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Sep 8, 2017
Only spoke over the phone But was responsive with getting back to me
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Aug 21, 2017
pleasant, informative no pressure
0 of 1 people found this review helpful.
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Aug 20, 2017
Andy the salesperson was very helpful and replied to every text and phone calls.the finance agent was also helpful. they even delivered my truck to my house. great job keene
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Jul 9, 2017
Poor service. Walked in and was not acknowledged for 15 minutes. The vehicle I drove was out of fuel and salesman did not seem eager at all to sell the vehicle, nor did the have any knowledge about the vehicle.
4 of 4 people found this review helpful.
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Jun 23, 2017
I had an awesome experience, but did not get the car that I love only because my credit score was not up to what stander.
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May 23, 2017
Overall experience was good. Vehicle was in pristine (exterior) condition. The only issues were that the vehicle was sold low on oil, rotors had hot spots which caused vibrations when braking and touchscreen which raises and lowers is malfunctioning. Vehicle is currently at GM dealership getting service, which isn't the best way to start a relationship.
2 of 2 people found this review helpful.
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Mar 13, 2017
The buying experience was great. Treated me like an actual customer not just another number. I will be buying my next truck from them without a doubt.
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Mar 7, 2017
Great sales person and sales Manager. Purchased vehicle at a fair price.
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Sep 14, 2016
The listed price is misleading and is only the price you will get if you qualify for 7 different rebates! Waste of time to contact.
10 of 10 people found this review helpful.
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Sep 2, 2016
The price listed on Car Gurus for this particular truck is $46,665. Once I got in contact with Keene, their best price to me was over $53,000. This disrupts all comparisons in pricing through Car Gurus.Why not post an actual selling price and work from there? I sent my trade-in information to them and never heard back from anyone. I am very disappointed that any business operates this way.
12 of 12 people found this review helpful.
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Sep 1, 2016
Terrible, I called from NY and wanted to buy the car. They texted me and told me it was available. When I asked them to send me the bottom line for the cost of the car I got no response. so I called thr dealership and they told me it was the managers car and that it was not for sale. FUNNY! This is actually the 2nd dealer from MD that did and said the same thing when asked for the bottom line on the car. Strange behavior. I would have drove down tomorrow and bought the car. Guess the money from Ny is no good. Bad move MD Buyer be ware!!!
6 of 6 people found this review helpful.
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Sep 1, 2016
No pressure dealership. Everyone was real friendly.
0 of 1 people found this review helpful.
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Aug 2, 2016
Good quality trucks, good salesman
0 of 1 people found this review helpful.
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Jun 7, 2016
We walked in with an online e-price, which we did not know was a third party, so the dealership did not have to honor the price. The sales team was very nice and did try to get as close as possible to what we could afford but we were not eligible for all incentives. Needless to say we walked out with a truck. They did have an excellent inventory.
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Mar 11, 2016
Donny was a professional, knowledgable, excellent communicator. His description of used vehicle was on the money. I'd recommend this salesman highly, and would drive the hour and one half again to purchase. Thank you Donny!!!
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25
Feb 26, 2016
Wonderful experience...best in the business...no sales pressure.
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Feb 8, 2016
good
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Dec 24, 2015
Great selection, but advertised price I think is for a person who qualifies for every incentive they offer, many even some from ford and chevy. Read the fine print.read the fine print, and then read the fine print.
6 of 6 people found this review helpful.
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Dec 18, 2015
The worst dealership I've ever dealt with. The used truck was 4,400 above market. Shop at keene at your own risk.
3 of 3 people found this review helpful.
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Dec 5, 2015
Super
0 of 1 people found this review helpful.
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Oct 17, 2015
They responded promptly to my online request, no issues with communication. Before you drive to visit them ask for a firm price over the phone or online. You may not qualify for most of their rebates and discounts. They also advertised a vehicle as new but it was really a demo vehicle.
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Oct 11, 2014
Keen Dodge uses Bait and trap... Advertise Dodge Ram for $14, 000 less than MSRP and get by with it becaus they say "if u qualify for all the rebates". This is an untrue statement because there are zero amount of rebates that total $14K. And when asked, they wil not answer. They are liars! And on top of that, when I spoke with Mario, a sales rep, he told me that was true and they advertised this way because it was a competitive market and more calls brought more potential sales because they tell people they can promise a best deal over any dealer... But, Just not that low-ball "advertised price". Keene Dodge everyone needs to know their shaky at best business practices.
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Jul 1, 2014
Great people to work with.
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Jun 4, 2014
Friendly, non-pushy staff. Seem to be honest. Quick to get back to answer questions.
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Mar 20, 2013
Very knowledgeable and low pressure staff! Great place to buy a new or pre owned vehicle!
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Dec 17, 2012
Very Good
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