Herb Chambers Honda of Seekonk

Certified Used Dealer, Internet Certified, Customer Appreciation Days

185 Taunton Ave
Seekonk, MA 02771

Sales: (508) 557-2154

Service: (508) 336-7100

Today 8:30 AM - 9:00 PM
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https://static.cargurus.com/images/forsale/2017/11/08/17/46/2013_chevrolet_equinox-pic-9192270443453146550-152x114.jpeg

2013 Chevrolet Equinox LTZ Used Cars in Seekonk, MA 02771

Great Deal
$4,169 BELOW
CarGurus IMV of $16,057

Price: $11,888

Mileage: 68,229

Location: Seekonk, MA 02771

Average time on market: 34 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Crystal Red Tintcoat Description: Used 2013 Chevrolet Equinox LTZ for sale - $11,888, 68,229 miles with Bluetooth, Leather Seats, Backup Camera, Sunroof/Moonroof, Safety Package, Alloy Wheels
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2010 Jeep Wrangler Sahara Used Cars in Seekonk, MA 02771

Great Deal
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CarGurus IMV of $19,583

Price: $15,888

Mileage: 72,757

Location: Seekonk, MA 02771

Average time on market: 44 days Certified Pre-Owned: No Transmission: 6-Speed Manual Color: White Description: Used 2010 Jeep Wrangler Sahara for sale - $15,888, 72,757 miles with Bluetooth, Leather Seats, Alloy Wheels
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2014 MINI Cooper Base Used Cars in Seekonk, MA 02771

Great Deal
$3,184 BELOW
CarGurus IMV of $15,672

Price: $12,488

Mileage: 16,275

Location: Seekonk, MA 02771

Average time on market: 61 days Certified Pre-Owned: No Transmission: 6-Speed Manual Color: Deep Blue Description: Used 2014 MINI Cooper Base for sale - $12,488, 16,275 miles with Bluetooth, Sunroof/Moonroof, Power Package, Premium Package, Alloy Wheels, Climate Package
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2014 Toyota Camry LE Used Cars in Seekonk, MA 02771

Great Deal
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CarGurus IMV of $14,532

Price: $11,888

Mileage: 23,885

Location: Seekonk, MA 02771

Average time on market: 32 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Barcelona Red Description: Used 2014 Toyota Camry LE for sale - $11,888, 23,885 miles with Bluetooth
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2017 Volvo S90 T6 Momentum AWD Used Cars in Seekonk, MA 02771

Great Deal
$9,969 BELOW
CarGurus IMV of $50,937

Price: $40,968

Mileage: 2,197

Location: Seekonk, MA 02771

Certified Pre-Owned: No Transmission: 8-Speed Automatic Color: Black Description: Used 2017 Volvo S90 T6 Momentum AWD for sale - $40,968, 2,197 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels, Bluetooth, Backup Camera, Convenience Package
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2015 Ford Explorer XLT 4WD Used Cars in Seekonk, MA 02771

Great Deal
$3,829 BELOW
CarGurus IMV of $27,717

Price: $23,888

Mileage: 29,969

Location: Seekonk, MA 02771

Average time on market: 41 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Magnetic Metallic Description: Used 2015 Ford Explorer XLT 4WD for sale - $23,888, 29,969 miles with Bluetooth, Leather Seats, Backup Camera, Comfort Package, Alloy Wheels
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2014 Buick Enclave Premium AWD Used Cars in Seekonk, MA 02771

Great Deal
$4,031 BELOW
CarGurus IMV of $28,419

Price: $24,388

Mileage: 42,055

Location: Seekonk, MA 02771

Average time on market: 47 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Champagne Silver Description: Used 2014 Buick Enclave Premium AWD for sale - $24,388, 42,055 miles with Leather Seats, Sunroof/Moonroof, Navigation System, Alloy Wheels, Bluetooth, Backup Camera, Premium Package
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2014 Toyota Camry SE Used Cars in Seekonk, MA 02771

Great Deal
$2,499 BELOW
CarGurus IMV of $14,887

Price: $12,388

Mileage: 40,660

Location: Seekonk, MA 02771

Average time on market: 32 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Super White Description: Used 2014 Toyota Camry SE for sale - $12,388, 40,660 miles with Bluetooth, Leather Seats, Sunroof/Moonroof, Alloy Wheels
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2016 Acura MDX SH-AWD Used Cars in Seekonk, MA 02771

Great Deal
$3,988 BELOW
CarGurus IMV of $33,986

Price: $29,998

Mileage: 35,011

Location: Seekonk, MA 02771

Certified Pre-Owned: No Transmission: 9-Speed Automatic Color: Black Description: Used 2016 Acura MDX SH-AWD for sale - $29,998, 35,011 miles with Bluetooth, Backup Camera, Leather Seats, Sunroof/Moonroof, Alloy Wheels
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2015 Hyundai Sonata Sport Used Cars in Seekonk, MA 02771

Great Deal
$2,327 BELOW
CarGurus IMV of $14,815

Price: $12,488

Mileage: 36,432

Location: Seekonk, MA 02771

Average time on market: 33 days Certified Pre-Owned: No Transmission: 6-Speed Automatic Color: Quartz White Pearl Description: Used 2015 Hyundai Sonata Sport for sale - $12,488, 36,432 miles with Bluetooth, Backup Camera, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/11/28/17/42/2016_honda_accord-pic-7224286675498984866-152x114.jpeg

2016 Honda Accord Sport with Honda Sensing Used Cars in Seekonk, MA 02771

Great Deal
$2,585 BELOW
CarGurus IMV of $21,273

Price: $18,688

Mileage: 14,482

Location: Seekonk, MA 02771

Average time on market: 28 days Certified Pre-Owned: No Transmission: Continuously Variable Transmission Color: White Orchid Pearl Description: Used 2016 Honda Accord Sport with Honda Sensing for sale - $18,688, 14,482 miles with Bluetooth, Leather Seats, Alloy Wheels
https://static.cargurus.com/images/forsale/2017/10/23/22/05/2014_jeep_wrangler_unlimited-pic-7287183769146914992-152x114.jpeg

2014 Jeep Wrangler Unlimited Sport Used Cars in Seekonk, MA 02771

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$5,013 BELOW
CarGurus IMV of $28,901

Price: $23,888

Mileage: 29,993

Location: Seekonk, MA 02771

Average time on market: 36 days Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2014 Jeep Wrangler Unlimited Sport for sale - $23,888, 29,993 miles with Alloy Wheels
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2016 Toyota Corolla S Plus Used Cars in Seekonk, MA 02771

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CarGurus IMV of $15,645

Price: $13,468

Mileage: 17,235

Location: Seekonk, MA 02771

Average time on market: 26 days Certified Pre-Owned: No Transmission: Automatic Color: Blue Crush Metallic Description: Used 2016 Toyota Corolla S Plus for sale - $13,468, 17,235 miles with Bluetooth, Backup Camera, Alloy Wheels
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2016 Porsche Cayman Base Used Cars in Seekonk, MA 02771

Great Deal
$5,318 BELOW
CarGurus IMV of $51,316

Price: $45,998

Mileage: 15,443

Location: Seekonk, MA 02771

Certified Pre-Owned: No Transmission: Automatic Color: Black Description: Used 2016 Porsche Cayman Base for sale - $45,998, 15,443 miles with Sport Package, Leather Seats, Navigation System, Alloy Wheels, Bluetooth, Sound Package, Convenience Package
https://static.cargurus.com/images/forsale/2017/11/08/06/41/2014_honda_pilot-pic-1333205464647016957-152x114.jpeg

2014 Honda Pilot Touring 4WD Used Cars in Seekonk, MA 02771

Great Deal
$3,091 BELOW
CarGurus IMV of $29,059

Price: $25,968

Mileage: 40,079

Location: Seekonk, MA 02771

Average time on market: 39 days Certified Pre-Owned: Yes Transmission: 5-Speed Automatic Color: Crystal Black Pearl Description: Used 2014 Honda Pilot Touring 4WD for sale - $25,968, 40,079 miles with Bluetooth, Backup Camera, Sunroof/Moonroof, Navigation System, Alloy Wheels
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All reviewers have been verified to have contacted this dealer – Learn More
Dec 10, 2017
Danielle was awesome even though I acted too late and the vehicle sold. Excellent communication on her part!
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Yvonne; Thank you for taking the time to review our store. I'll share with Danielle. Scott Birtles - General Manager
Nov 22, 2017
Responded quickly
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thanks so much, Dan!
Nov 18, 2017
Very quick response just sadly the car didn’t have a good backround to it so I lost Intrest
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Luke; Thanks for the CarGurus review. Hopefully we will have other cars that you may have interest in. Thank you for the opportunity. Scott Birtles - General Manager
Nov 10, 2017
good expeiriance
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you, Richard! Best, Scott Birtles, General Manager
Nov 6, 2017
tesladreamer
They responded very quickly. Unfortunately, they had sold the car I was interested in but offered to help find another option. Although I did not purchase a car from them, my interactions with them were very positive and professional and I would recommend them as a dealership.
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you for your recommendation. It is always rewarding to receive great feedback like this and we really do appreciate you taking time out to review us. Best, Scott Birtles, General Manager
Nov 5, 2017
Fast response. Car was available as advertised.
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you! Please let us know if we can be of further assistance. Best, Scott Birtles, General Manager
Nov 1, 2017
Bad attitude on the phone and they call everyday even tho i told them in not interested every time. Also blocked their number and they started calling me with another numbers
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Liz if you email scott@herbchambers.com with your number, I will mark your file do not call. I apologize for the persistence. Scott Birtles - General Manager
Oct 31, 2017
Surprisingly horrible experience for a Herb Chambers outfit. They where super nice and fairly attentive in the phone. They told me the truck was super clean and iin excellent condition, even thoroughly detailed at their shop. I confirmed this excellent condition a couple times before driving over an hour to see this $30k truck. The truck was the opposite of super clean. The body was totally trashed for a low miles vehicle and the inside smelled of cigarette smoke. I never even sat inside or drove what I thought was a great truck after selecting this truck from more then several on the net.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Tom; I'm sorry that the truck wasn't in the condition that was described. We do our best to post a number of pictures to give an idea of what shape the vehicle is in. I understand that for most, the smoke smell would be a tough one to overcome. Thank you for the feedback, it motivates us to be better. Scott Birtles - General Manager
Oct 27, 2017
it was a very stress free experience , now a Tesla owner
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you, Mike! We sincerely value your business and please let us know if we can be of further assistance. Best, Scott Birtles, General Manager
Oct 23, 2017
123cargurus
Sales was very helpful and informative but after much research I found that Tesla has limited dealerships and because the vehicle has limited mileage travel distance, I have decided to go with a Maserati Ghibli instead
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you so much for taking the time to write this recommendation. Please let us know if we may ever be of future assistance. Best, Scott Birtles, General Manager
Oct 10, 2017
Car wasn't even on their lot. Told me to drive 1 hour to have my car appraised. Then they would have the car brought to their dealship. After multiple calls it was disclosed to me that the car was sold weeks ago. I'll never buy a car from these people. They are very disorganized and don't know about their inventory. Get off the computer and look at your cars.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Oct 6, 2017
idjjbuck
People are generally nice and the whole process was fairly smooth. The price they advertise is their “one price”, meaning there is no room for negotiation since it is already a very good price. The wait to get to the finance department was long, which is the only reason I am giving 4 stars instead of 5.
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you for your feedback. I'm sorry that your wait time for finance was longer than expected. We know your time is valuable and we'd never want to keep you longer than needed. Please let me know if there is ever anything we may assist you with. SBirtles@HerbChambers.com Best, Scott Birtles, General Manager
Oct 5, 2017
1thugg
Requested photos of vehicle they had posted. Responded that they would send them to me. Never received any. When i inquired again they said it was sold.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

1thugg; Thank you for the feedback. I'm sorry your experience was less satisfactory than it should have been. I'm glad our people were transparent about the vehicle being sold. Thank you again for the feedback. Scott Birtles - General Manager
Aug 12, 2017
I called them on a Friday night to look at a car they said they still had it and I said I'd come Saturday morning to look at it. I went Saturday morning and they said they'd "sold it" and tried to sell me a different one with less features more miles for more money it was a letdown
10 of 11 people found this review helpful.
Is this helpful? Yes | No
Aug 9, 2017
Fast reply
0 of 1 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

Thank you for your feedback! Best, Scott Birtles, General Manager
Aug 5, 2017
Cadilacguy
I had an interest in car they had but they are unwilling to negeotiate on the pricing on there used inventory. This seems to be a newer thing with some car dealers. In there contact with me they felt customers didnt like to haggle. That is one thing I can some what agree on BUT used cars have greater margins for profits and what a dealer thinks the car is worth based on certain conditions of the vehicle is all subjective. The guides they use like NADA, KBB etc are them selfs just a guide. While I dont love dealing to get a car it must be done to get the deal done. Not to take the word of the car dealer that the price is great
6 of 7 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

It is certainly disappointing to read your feedback about our Smart Pricing Policy on our used vehicles. Many years ago we adopted the Smart Pricing Policy and have found that many of our customers appreciate this non-negotiating process. Many of our guests didn’t enjoyed the process of going back and forth and negotiating, and we listened to them, which is why we now offer our Smart Pricing.  Each vehicle is shopped online using several websites such as Kelley Blue Book, Cars.com, Edmunds and more to be sure we establish the true value of the vehicle.  We then price it accordingly.  We
 More ...
Jul 30, 2017
The sales people and the business manager were pleasant and professional, and prompt in returning calls and flexible with our appointments. There was no pressure to purchase the vehicle we went to see and no haggling. Unfortunately the used car we purchased turned out to have been in an accident that car fax was unaware of. We returned the car 2 days later. I expect a refund in the very near future. No arguing, pretty straight forward. I would shop there again.
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Dan, I appreciate your feedback and recommendation. Please feel free to contact me directly if there is anything that we may assist you with going forward. My email is SBirtles@HerbChambers.com. Best, Scott Birtles, General Manager
Jul 29, 2017
The Herb Chambers team was good. Buying a car is never a fun time but they made the process as good as could be expected. Pleased with the outcome.
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you, John! It is always rewarding to receive great feedback like this and we really appreciate you taking time out to review us. Best, Scott Birtles, General Manager
Jul 12, 2017
Very helpful dealers
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

We appreciate your recommendation and thank you for choosing Herb Chambers Honda of Seekonk for your automotive needs!
Jun 28, 2017
Guru9Z4CC
I contacted the dealer to set up an appointment. Could not locate car for 30 minutes even though they knew I was coming. Car was not detailed. Complete chaos when I walked in. No one greeted me. Had to find someone to help me. Horrible experience. Would never go there again. Such a waste of 3 hours of my time.
8 of 8 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Guru9Z4CC; Sorry for the car not being ready when you arrived. We have a system to check cars before clients arriving and it appears we failed on your visit, for that we are sorry. Scott Birtles - General Manager
Jun 28, 2017
I was very please with how quickly they responded to my inquiry and how friendly and professional they were.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thanks so much, Jason! I'm glad our team was able to assist you. Please let us know if we may assist you again in the future. Best, Scott Birtles, General Manager
Jun 21, 2017
Quick and responsive in answering all of my questions.
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thanks, Roger! Please don't hesitate to contact us should any future questions arise. Best, Scott Birtles, General Manager
Jun 10, 2017
Great and friendly
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thanks so much! Best, Scott Birtles, General Manager
Jun 7, 2017
Had a great time throughout the whole process. The staff at this dealer were really professional and fun. They definitely made the experience of shopping for a new vehicle stress-free and they are truly there to help.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you, Carlos, for sharing your feedback with us! If any questions arise, please do not hesitate to reach out, as we are happy to help! Best, Scott Birtles, General Manager
Jun 1, 2017
Guru6X8T
Dealer had the test drive ready for me and quickly gave me an appraisal on my trade. Did not end up purchasing but had a positive experience.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you for your wonderful remarks! We appreciate your recommendation and if we can assist you in the future please feel to reach out! Best, Scott Birtles, General Manager
Jun 1, 2017
Russordonez
Was being questioned why I shouldnt buy a car for almost 30k with rust inside and cracked trunk door.. Got to question if they really serious about customer satisfaction. Business is not about just selling but its also offering a product that will satisfy the needs of the customer. I felt treated like I was wrong on my comments and I should buy this car with all these issues.
6 of 6 people found this review helpful.
Is this helpful? Yes | No
May 30, 2017
nelson1973
The dealer contacted me promptly. They are true professionals.
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you for your feedback, Nelson! Best, Scott Birtles, General Manager
May 23, 2017
ineedabubble
Pretty solid visit, though I was only allowed a roughly 2 minute long test drive, seeing how the truck was sold (but no money had changed hands yet) to someone overseas. Would have liked to spend more time with the truck, though.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you for your feedback. I'm sorry you weren't able to spend as much time as you had hoped for during the test drive. I'd be happy to see if we can find something comparable for you to take out? My email is SBirtles@HerbChambers.com Let me know if I may be of further assistance. Best, Scott Birtles, General Manager
May 17, 2017
jswolff
The Car dealer had communicated with me on several occasions. Thank you.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thanks so much. We appreciate your feedback. Best, Scott Birtles, General Manager
May 14, 2017
They responded, but they did not have What I wanted.
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

My apologies that we didn't have what you wanted. Please let us know if we can assist you with what you're looking for. My email is SBirtles@HerbChambers.com Best, Scott Birtles, General Manager
May 10, 2017
Laura Lamarre and Chris Banks were attentive and prompt to respond. I was able to getting pricing and banking approval prior to my appointment. All of the other staff I dealt with were helpful as well.
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you, Frances! I'm thrilled to know that you had such a wonderful visit and that our team, specifically Laura and Chris, provided you with excellent service. We hope to have the opportunity to assist you again in the future. Kind Regards, Scott Birtles, General Manager
May 8, 2017
briguy5254
Very helpful and responsive...
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thanks so much, BriGuy! Best, Scott Birtles, General Manager
Apr 29, 2017
GuruHW94
They were excellent. Answered my message right away, set up date and time to look at vehicle. Customer service was great. Tom and his crew are a great team!!
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

HW94; Thanks for the awesome review! We're grateful. Scott Birtles - General Manager
Apr 28, 2017
per emails and tel conversations, I feel they created an adverse relarionship on price, thru tel calls and emails they flat out advised me they would not negotiate the price, they notified more me than once of this position,this was presented in absolute terms, note, I advised them I would pay the full price but not the $395 doc fee, and this was before they decided to drop the price,( I received emails from 3 different persons, and one yesterday from the sales mgr. another form letters, they still dont get it.) a week later they dropped the price about $500, I emailed them an offer that I would pay the full price for the 2014 mazda 3 gt silver hatchback as I described, the reply was what car was I talking about, UH, why so difficult? that was it for me,Yesterday, I bought same car, same eqwipment from another dealer and spent $1500 more. Disappointed by Herb Chambers service.
6 of 6 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Frank; Thank you for the feedback. We understand some people won't like our SmartPrice approach with used cars. We do re-price inventory everyday if market changes or if the car ages in inventory. We put our best price online. Thanks again for the feedback. Scott Birtles - General Manager
Apr 21, 2017
GuruHCV5
great contact via email decided against car due to hybrid
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank's for the opportunity! Scott Birtles - General Manager
Apr 18, 2017
Never actually went there but sales reps were very responsive
0 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Marcia; Thank you for taking the time to review us on CarGurus, we're grateful. Scott Birtles - General Manager
Apr 9, 2017
They called me and told me that I can't see the vehicle as it was leased to someone else.
2 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Milind; I'm sorry that someone else leased the car. Thank you for the heads up. Scott Birtles - General Manager
Apr 6, 2017
Miquel_Mestre
Very good service! Nice staff, helpful and fast!
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Miquel; Thanks for the review and comment. Grateful.  Scott Birtles - General Manager
Apr 5, 2017
I had the worst experience with this dealership, I was contacted by Sindy , she said the car I was interested was available for me to test drive it, I live in cambridge MA, I told her I was goind to be there within an hour, I when I arrived , the cas was already sold, and another sales person started with the game of offering something else. I think that's the trick they use, and is not the best way to treat people intesterested in buying.
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

I'd like to thank you for taking the time to give us this feedback. I understand that you had a less-than-positive experience when shopping for a vehicle from us, and I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. Clearly we did not deliver on that goal with your visit. I’ll share this with our managers as well. Thank you again for bringing it to my attention. If I can be of any assist
 More ...
Apr 4, 2017
They leave their internet listings on well after cars have been sold. They tell you a car is available then you go there and they tell you it's sold. Then they try to sell you something else. They claim they are too busy and it takes a few days to remove the listing after it's been sold. Intentional or not they have poor communication betwwen their sales associates and managers in terms of providing accurate and timely information. Classic bait and switch. Plenty of other options for reputable dealers... you can tell their staff is under fire to sell as many cars as possible to keep the Herb Chambers name going. You can do business with them but my experience with them was depressing due to their shadiness and lack precision and professionalism. Good luck in your search. You have been warned.
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

I'd like to thank you for taking the time to give us this feedback. I understand that you had a less-than-positive experience when shopping for a vehicle from us, and I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. Clearly we did not deliver on that goal with your visit. I’ll share this with our managers as well. Thank you again for bringing it to my attention. If I can be of any assist
 More ...
Apr 2, 2017
I drove 35 miles for this vehicle and upon arrival was told that the vehicle was sold. I cannot understand why this vehicle is still listed.
5 of 6 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

I'd like to thank you for taking the time to give us this feedback. I understand that you had a less-than-positive experience when shopping for a vehicle from us, and I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. Clearly we did not deliver on that goal with your visit. I’ll share this with our managers as well. Thank you again for bringing it to my attention. If I can be of any assist
 More ...
Apr 1, 2017
id give them 0 stars i have been buying off herb chambers for many years never have i seen such unprofessional people.they made me make an appointment then i drive over an hour and get there and they tell me they sold the car i have contacted herbs office to report this i would never go here ever again
5 of 5 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

I'd like to thank you for taking the time to give us this feedback. I understand that you had a less-than-positive experience when shopping for a vehicle from us, and I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. Clearly we did not deliver on that goal with your visit. I’ll share this with our managers as well. Thank you again for bringing it to my attention. If I can be of any assist
 More ...
Mar 31, 2017
herrcorrea
Were responsive. Went there and test drive two cars. Mohammed was very cordial and explained their policies. Absolutely no pressure tactics. Vehicles were in good shape. Very busy dealership (by far the busiest I've ever been in - a good sign). Will continue to do business with them.
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you for the awesome review. Happy miles to you! Scott Birtles - General Manager
Mar 30, 2017
Bought the car!
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you for the business! Scott Birtles - General Manager
Mar 26, 2017
This dealer has excellent working staff. They had the patience to explain to me other optional policies I had to purchase on the car I bought. John Vieira, Danielle Samoorian and their finance manager were awesome guys. I would recommend this dealership to others
1 of 1 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

Emmanuel; Thank you for the business and the awesome review. Scott Birtles - General Manager
Mar 21, 2017
This particular car was already sold by the time I contacted them. However they offered me a listing of many others. I did buy one from them.
2 of 3 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

Doreen; Thanks for the purchase and the awesome review. Scott Birtles - General Manager
Mar 20, 2017
Gufinof1
Although very busy the day I went in they couldn't have been friendlier. They got the vehicle I wanted to try out quickly and our Sales Consultant, James Santsaver, was professional yet pleasant. No pressure. The vehicle wasn't quite what we were looking for but I would go back to Herb Chambers HONDA of Seekonk, MA. David & Jean
1 of 1 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

Gufinof1; Thanks for the review of your experience with James. Scott Birtles - General Manager
Mar 13, 2017
I have had a very difficult time with this dealer it seams every car I am interested in is suddenly sold and they would not send me car fax or warranty information. I chose 4 different cars and all were suddenly sold. That is amazing. I was told by one sales men they were busy and he was still researching the car but he never got back to me I'm done with them the 1 star rating was a mistake I give them a ZERO RATING
11 of 11 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Carmen; I'd like to thank you for taking the time to give us this feedback. I understand that you had a less-than-positive experience when shopping for a vehicle from us, and I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. Clearly we did not deliver on that goal with your visit. I’ll share this with our managers as well. Thank you again for bringing it to my attention. If I can be of an
 More ...
Mar 13, 2017
Spectrum_2009
Contacted dealer and got response within a few minutes. Car was sold before I could arrange a test drive.
3 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Sorry the vehicle sold prior to getting here. We're grateful for the rating! Scott Birtles - General Manager
Mar 7, 2017
Vreen1231
Returned call after dealer left message, couldn't reach him so woman insisted that I work with her because she worked along side with him. I just wanted to speak with original person who left me message, and he still didn't return my call for a whole week. I felt they were very unprofessional I took my business elsewhere .
6 of 6 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Vreen1231; I'm sorry you are not satisfied with our follow up procedures. We emailed four times and called three times. Andrew must have been off the weekend you asked for him because he did reach out on the 2nd and then again on the 6th, our people were just trying to help. Thank you for bringing this to our attention so we could look into your concern. We wish you the best with the car you found and if you ever need me I'm available at  (508)336-7100 Scott Birtles - General Manager
Mar 5, 2017
Karate8150
Real busy place, don't expect to spend less than 3 hours there, they don't want to budge on their prices, and their trade in values low! Car was full of scratches for almost 40k crazy!
3 of 3 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

Karate8150; Sorry things didn't work out better with your visit. We price to market based on color, timing and condition. Based on client feedback we don't haggle on price, respectfully. Thank you for taking the time to share your experience. Scott Birtles - General Manager
Feb 24, 2017
Professional service.
1 of 3 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Ming; Thanks for the 5 star rating! Scott Birtles - General Manager
Feb 13, 2017
sheebie
Sales people were very courteous and friendly. Car, however, did not have the interior color that was advertised on cargurus, Not only that, i had to wait over 45 minutes to test drive because the car wouldn't start. They said it was out of gas, but it was a long time to wait.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

sheebie; Thank you for the feedback. Sorry about the wait, it sounds like we were not prepared. We constantly check the websites for accuracy and sometimes there are details that get missed, we hope you give us a second chance. Again, thank you. Scott Birtles - General Manager
Feb 9, 2017
vickywally
This is a high volume, low-end dealer. Uses a fixed price approach. Good for <20-30K cars - but does not have right approach for >35K cars.
2 of 3 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

vicky; Thanks for the feedback. We review our pricing everyday and scan the market to maintain aggressive pricing, we don't haggle in the showroom. Most of our clients would rather do business that way and our sales have more than tripled since doing so. I hope you give us a second chance. Thanks again. Scott Birtles - General Manager
Feb 7, 2017
No cooperation from the sales team or general manager. A lack of communication (leaving messages and no returning calls) poor customer service. I don't know if it was that I found my own financing for the vehicle that I was interested in?! What i thought was going to be a great car and a smooth transaction was not at Herb Chambers Honda of Seekonk
4 of 4 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

I'd like to thank you for taking the time to give us this feedback. I understand that you had a less-than-positive experience when shopping for a car from us, and I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. Clearly we did not deliver on that goal with your visit. I’ll share this with our managers as well. Thank you again for bringing it to my attention. If I can be of any assistance
 More ...
Feb 2, 2017
I bought a car from them. Easy process. I like the service.
1 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Maria; Thanks so much for the awesome review. Looking forward to a long-lasting relationship. Scott Birtles - General Manager
Jan 30, 2017
I don't know why they ask me to fill out a finance application online when they don't do anything with it? This was extremely troubling to me because I experienced ID theft years ago. I am very busy with work and family and though providing my information would have lead to financing before arriving to the dealership. That wasn't the situation, I wanted to spare myself the time and embarrassment if I could get financed.
2 of 2 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

George, We hope all works out well with the financing. If you want to contact me, I'm here scott@herbchambers.com Scott Birtles - General Manager
Jan 20, 2017
Wouldn't come together on price at time of offer but I see the price is lower NOW.
7 of 7 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Susan; Thanks for the review. We review our pricing everyday and scan the market to maintain aggressive pricing, we don't haggle in the showroom. Most of our clients would rather do business that way and our sales have more than tripled since doing so. I hope you give us a second chance. Thanks again. Scott Birtles - General Manager
Jan 19, 2017
Good experience
0 of 1 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

ODISE; Thanks for the awesome review!  Scott Birtles - General Manager
Jan 18, 2017
The sales person (John Mitchell) was very professional and knowledgeable about the used truck I went to look at. Ended up buying the truck and am very happy with it. All info given was correct and all promises were kept. Would recommend this Dealer and sales person to all.
0 of 1 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

Fred; Thanks for the awesome review, we will share with John and the team. Happy miles and thanks again.  Scott Birtles - General Manager
Jan 16, 2017
Nice service!
0 of 1 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

GUO; Thanks for the review. Scott Birtles - General Manager
Jan 11, 2017
The dealership was quick in responding to my query and salesman was very dedicated - even stayed late to accommodate our availability
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you for your glowing review, Inez!  If we can assist you in any way in the future, please do not hesitate to contact us. We are always happy to help!

Best,

Scott Birtles, General Manager
Jan 2, 2017
5
They did get back to me. But it was too late. I already got a better deal!
2 of 3 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

Joel, Thanks for taking the time to review us, we're grateful. Congrats on the new car. Scott Birtles - General Manager
Jan 2, 2017
awesome dealership.
0 of 1 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

Thanks for the review Joe, we're grateful.  Scott Birtles - General Manager
Dec 30, 2016
CarGurusXmas
The internet dept. is very efficient here. They contacted us immediately and set up an appointment. Our salesman "Cliff" was a real pro. Problem was the car wasn't up to snuff. They were selling a car without floor mats and only one key. Right away, it told us that a dealership not willing to provide those missing items was a "Red Flag". We were quickly on our way out of the dealership.
3 of 3 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

CGX: Thanks for the comments about Cliff, we will share with him. Some of our inventory is price so aggressive that add on items such as mats or extra keys would add a small dollar amount to the selling price. All of our Honda Certified vehicles come with mats and 2 keys. We are grateful for the opportunity and thank you again. Scott Birtles - General Manager
Dec 25, 2016
Timely response.
0 of 1 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

Thank you, Celeste, for the feedback.

Happy Holidays!

Scott Birtles, General Manager
Dec 23, 2016
Answered all questions no pressure.
0 of 1 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

Thank you, Bill! If you have any more questions, we're always here to help.
Happy Holidays!
Scott Birtles, General Manager
Nov 28, 2016
NCCOOLJ98
Didn't always get a response, and car was in rough shape; wasn't reconditioned like it should have been.
5 of 5 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

NCCOOLJ98; We're sorry that the vehicle had not been ready when you arrived. We hope that you give us a second chance. Scott Birtles - General Manager
Nov 26, 2016
The entire crew was so helpful and courteous. My sales clerk was John Viera. He was so sweet. John had the no pressure attitude that I like. He was working for me and he worked hard to make things work out. It was a great experience!
1 of 2 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

Allison; Thanks for the awesome review of your experience with John Viera and Herb Chambers Honda of Seekonk, we're grateful. Congrats on the new car!  Scott Birtles - General Manager
Nov 24, 2016
Contacted me quickly. Unfortunately I already bought a new automobile before the call
1 of 1 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

Thank you, Robert, for the 5-stars. Congratulations on your new vehicle and should you ever be in the need for service, we'd love to have the opportunity to earn your business.

Best,

Scott Birtles, General Manager
Nov 12, 2016
The process went very smooth. Great people to work with
1 of 1 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

Thank you, Robert!  Feel free to stop in anytime if you need assistance reviewing any of the features on your Honda, we're always happy to help!

Kind Regards,

Scott Birtles, General Manager
Nov 11, 2016
Called back within 1 day. Car had already been sold.
2 of 2 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

Thank you, Karen. Please let us know if there is a specific vehicle you're looking for. We'd be happy to assist you in finding the perfect vehicle to suit your automotive needs.

Scott Birtles, General Manager
Oct 24, 2016
Overall good experience.
0 of 1 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

Thanks for the 5 star rating Abraham, we're grateful for you taking the time. Scott Birtles - General Manager
Oct 15, 2016
rebmcinnis
They followed up with a phone call.
0 of 1 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

Thank you for the feedback!
Oct 9, 2016
Went well,agreed on a price,then a 350 dollar was added.....I should have walked.
4 of 4 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

Hello Jim; Thanks for the review on Cargurus, we're grateful. Regarding the documentation fee, we do charge that on every sale much like most dealers in New England. We do shop this to ensure we are competitive to the market. If you have any other concerns I can be reached at scott@herbchambers.com Thanks again for the review. Scott Birtles - General Manager
Sep 28, 2016
I bought this car - great experience
0 of 1 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

Thanks for the review Keith, we're all grateful. Scott Birtles - General Manager
Sep 17, 2016
sfmunger
They set up an appointment to see a car. Confirmed it, sent a follow up email as well. I went to my appointment the following day and the person I was to meet was not in. I was shuffled to another sales rep. He then proceeded to tell me the car I came to see was gone. It seemed he was prepared as he made sure to show me that they had a record of calling me the previous evening to tell me the car was gone. I checked my cell voice mail. There was in fact a call but the message simply asked me to call a person I was not familiar with. There was no mention that the car was gone. The sales rep asked if there was any other car I was interested in. I simply thanked him for his very short time and left. Please note, the car I went to see remained on their website for 2 more day after they told me it was gone. The bait and switch got me in the building, but it is the last time I will ever be in that building. The whole situation was ridiculous.
6 of 6 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

Hello Steven; Thanks for the valuable feedback, we're grateful. I did check the phone records and in fact there were two attempts to reach you. I'm sorry that the car was sold. Regarding the bait and switch; the five similar Civics that we have in inventory are actually less in price and we have a sister 2014 at the exact same price, they're all on our site. Inventory gets removed from our site as the deals are booked in accounting. Because we sell our inventory at the price listed online there is no reason for bait and switch, I'm sorry you feel that we have a need to do that. If you see anyt
 More ...
Sep 15, 2016
Dealer had a no can do attitude. Would not deliver the car, and used car price was firm. More importantly, the way I was talked to when I inquired about a lower price was rude. Wish I could have dealt with a different dealership. Would even go so far as to say I would find a different place to buy from if at all possible.
5 of 5 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

Owen; Thanks for the feedback, I'm sorry you feel this way. We use SMARTPricing when marketing our used car inventory and that takes the hassle and haggling out of the transaction. It is never our intention to give the impression that we are rude, the negotiation free policy on used is praised by the majority of our shoppers. I'm sorry it didn't work for you and if you can't find a nicer car for the same price or better please give us a second chance, we will deliver the car if you are in Rhode Island or Massachusetts. Thanks again. Scott Birtles - General Manager
Sep 14, 2016
rbm999999
Quick Response, Courteous, and Professional.
0 of 1 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

Thank you for the recommendation and we look forward to serving your automotive needs again!  

Best,   

Scott Birtles, General Manager
Sep 5, 2016
I talked to them and they were very nice to deal with! Lots and lots of cars to choose from -
0 of 1 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

Thank you, Kevin, for taking the time to share your experience. If there's ever anything more that we can assist you with, please don't hesitate to ask!

Best,

Scott Birtles, General Manager
Aug 30, 2016
very responsive
0 of 1 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

Thank you, Duncan!

Best,

Scott Birtles, General Manager
Aug 22, 2016
I had a very pleasant experience. I have not purchased a car but they have been polite and responsive.
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you, Carisa! If there is anything we can assist you with, please don't hesitate to reach out to me directly.

Best,

Scott Birtles, General Manager
Aug 22, 2016
I was willing to buy but dealer would not budge $1
2 of 2 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

Hello Paul, thanks for sharing. We price our inventory at or below market and we follow a company policy called SMART Pricing. I assure you it was nothing personal. Hope you find what your looking for and return if our price ended up being competitive. Thanks again. Scott Birtles - General Manager
Aug 16, 2016
I will recommend this delearship for anybody that needs car. They help us also introduce us to The delearship that help us .Thank you.
1 of 1 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

Thanks for the review - Scott Birtles General Manager
Aug 15, 2016
Quick response but I was looking for a diesel.
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you, Ralph, for your recommendation and if you'd like us to assist you in finding a diesel we'd be happy to help! My direct email is Scott@HerbChambers.com if you have any questions.

Best,  

Scott Birtles, General Manager
Aug 12, 2016
I purchased a vehicle from Herb Chambers Honda. Very long process which could be streamlined. The salesman was a nice guy but not well when we were to pick up the car.
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

John, Thanks for the review of your purchase, I'm grateful for the business. If you would like to have a conversation regarding your pick up please call (508)336-7100 or email me at scott@herbchambers.com we are always looking to improve. Thanks again. Scott Birtles - General Manager
Aug 11, 2016
Dealer did not want to negotiate price of this vehicle. Basically was told to take it or leave it. So I left it. Not a pleasant experience. I would not recommend this dealership
2 of 2 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

Hello Mike; Thank you for giving us this feedback. After a great deal of research from our clients, the overwhelming opinion was, that they would rather know the best price upfront and not waste valuable time negotiating, for that reason we do price our vehicles at or below market to eliminate the dated practice of haggling. I hope our employees didn't use the words take it or leave it, which would be out of character and would not mirror our culture. If you would like to talk more please email me at scott@herbchambers.com or call (508)336-7100, I would be happy to speak to you. Thank you agai
 More ...
Aug 3, 2016
Everyone I dealt with from the salesman to financial manager were very knowledgeable and professional. Great leasing experience!
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you, Diane!
Jul 29, 2016
Everything was great at first. They were quick to respond and sent me all the information I asked for and more through email. But on the day that I had an appointment to see the car, I called and they said it had been sold. Now, I know its not their fault the car was sold, but they would have let me drive all the way out there thinking the car was still available if I hadn't called ahead.
1 of 1 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

Ashley, Thank you for taking the time to share your feedback, both good and bad. Please know that part of our process is to call to confirm appointments, as your time is so valuable and we wouldn't want you wasting your time. I'm going to see where we dropped the ball, or perhaps you just beat us to the phone. Either way I will personally look into this matter just so it doesn't happen again. Should you be in the market for something similar, please reach out to me personally and I will help you find exactly what you're looking for.

Best,

Scott Birtles, General Manager
Scott@HerbChamber
 More ...
Jul 23, 2016
Responded promptly bought a car before scheduled road test
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you for taking the time to write this wonderful review and we look forward to seeing you again in the future!

Best,

Scott Birtles, General Manager
Jul 3, 2016
Good and quick response
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thanks for sharing NARSI.  Scott Birtles - General Manager
Jun 23, 2016
They had a good presentation,but the price was to high
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you, Warren, for the positive rating. We'd be happy to find you something in your price range, if you're still looking? My email is Scott@HerbChambers.com

Scott Birtles, General Manager
Jun 4, 2016
Good
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you, Henrique!

Scott Birtles, General Manager
May 29, 2016
Very personable
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you, Matthew!

Best,

Scott Birtles, General Manager
May 24, 2016
Great communication for few days with internet specialis never discuss with sales person any buissness due to what they call "smart price" and the asking price is the final price and in 100 miles radius they have the best price but i found the same car with less miles for $1,800 less in another dealer clean title and warranty!!!
1 of 1 people found this review helpful.
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Response from Herb Chambers Honda of Seekonk:

Thank you, Carlos! Happy we were able to assist you with your purchase. Please let us know if there is anything we can assist you with in the future.

Best,

Scott Birtles, General Manager
May 8, 2016
Dealer contacted me immediately and gave me all the info I needed.
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you, Gary, and please let us know if there is anything else we can assist you with.

Scott Birtles, General Manager
May 1, 2016
Very professional group
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you, Frank!

Scott Birtles, General Manager
Apr 27, 2016
Quick response and a pleasure dealing with Dave!!
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you, Leo! Dave is a terrific asset to our team. Please let us know if there is anything else we can assist you with.

Scott Birtles, General Manager
Apr 27, 2016
They were very good with following up on all my correspondance. Its a shame that they wouldnt budge on their price one nickle as I came up on my spending limit three times to try to do a deal. In the end $1750.00 kept us from making a deal, cash. I bought from another dealer willing to work with me.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Hello Michael; Thanks for the feedback and the review. We understand that once and a while we will lose a sale because of our policy of pricing at or below market and taking away the need for negotiating and we are ok with that. Our hope is to make the experience better with the masses. We wish you many happy miles in your new car and hope we are afforded the opportunity to serve you in the future. Thanks again. Scott Birtles - General Manager
Apr 15, 2016
Friendly and followed up, bought elsewhere thoigh because of geographical location
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you, Emily. If there is ever something we can assist you with, please let us know!

Scott Birtles, General Manager
Apr 2, 2016
Very good
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you!

Scott Birtles, General Manager
Mar 30, 2016
Gary is an excellent salesman.
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you, David. Gary is a wonderful asset to our team.

Scott Birtles, General Manager
Mar 24, 2016
Called right away.nice peaple,car was not what I wanted.
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you, Arthur. We appreciate your feedback and please let us know if there is anything we can assist you with in the future.  

Best,

Scott Birtles, General Manager
Mar 6, 2016
jpm2
5
We were contacted promptly and even though we purchased a different car the manager sent a follow up note thanking us for looking at a car at their dealership.
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

jpm2; Thanks for the review, We're grateful. We look forward to future opportunities. Thanks again. Scott Birtles - General Manager
Mar 6, 2016
My experience was ok. However, my first day there I overheard a salesman a few feet away talking terrible about his coworkers. I also saw many people (finance) sitting around talking and not really moving to assist customers who have been waiting there for hours. Not a way I like to spend my days off. However, my salesperson, Mohammed, and the business manager, Emilio, were fantastic. They really helped to offset the disappointment. I like my car but the experience took away from that. Mohammed and Emilio deserve some recognition, otherwise you would have lost a customer and my business. They were very professional and very pleasant. I sincerely appreciated them!!!
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you, Michelle, for taking the time to share your experience. I'm sorry about your initial experience, but happy to hear that you enjoyed working with Mohammed and Emilio! They are truly wonderful assets to our team. Enjoy your new vehicle, and please don't hesitate to reach out if there's ever anything more that we may assist you with!

Best,

Scott BIrtles, General Manager
Feb 28, 2016
I own several cars and I'm a serious buyer. I emailed and spoke on the phone several times with a lady which was very helpful until I asked her by email to send me email that the BMW 650 had not had any cosmetic work done regardless of the car fax as this could have been the case had it not been reported to the police. Then I would flynupmfrom Miami to buy it. That was the end of it !! She never did. Then a few weeks later a gentleman called me offering me the car and I told Him what happened and asked him the same question as I thought the other lady was too busy to take care of it and he reassured me he would do it by Monday as that dryness the weekend. Again Incould not get a confirmation that this car had not had cosmetic work done on it. The following week a lady called me up to see if I still wanted to buy a car. I told what had happened and she answered me "well, we sold the car yesterday anyways" in a arrogant way. Do you think I would ever buy a car from you even if the price was right ? In our companies we train and retrain our employees so something like this doesn't take place.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Rafael, I'm sorry how our representative made you feel and the lack of communication. We do our best to represent the vehicles online as best we can and I can assure you that vehicle was exactly as we represented. I'll share your comments with our team and reinforce what our core beliefs should be. Thank you for sharing your experience so we can be better. Again, I'm sorry.  Scott Birtles - General Manager
Feb 18, 2016
Easy transaction. Strait forward...
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Ron; Thanks for the awesome rating, we're grateful. Scott Birtles - General Manager
Feb 17, 2016
scottmistretta
5
good follow up
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thanks for the feedback and the rating, we're grateful.  Scott Birtles - General Manager
Feb 7, 2016
Excelent
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you, Maria!

Best,
Scott Birtles, General Manager
Feb 3, 2016
car sold
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Hello Weston, Sorry the car sold before you had a chance to own it. We have over 2500 used cars on our website, take a look. I hope we get a second chance. Scott Birtles - General Manager
Jan 19, 2016
They were great in the phone and through email but the car was sold the day before I could go. Not their fault I just couldn't get there.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Rachel; I'm sorry that the car you were interested in was sold. I'm happy that you didn't have to make a wasted trip if the car was sold.
Best,
Scott Birtles
General Manager
Dec 23, 2015
they were very prompt and courtious and the salseman cliff was very nice and helpful
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thanks for the review Bob, we will share with Cliff and the team. Happy New Year.  Scott Birtles - General Manager
Read 46 old reviews
Dec 14, 2015
Dealer called right away and several times over the next couple of days. All I had asked for was the carfax report, which they never sent.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Hello Paul, Thanks for the review of your experience. Every vehicle in our inventory has the CarFax link right on our website. I will speak to our staff to make sure they relay the message to our clients, thanks for the candor and help. If I can help in any way, let me know. Scott Birtles General Manager
Dec 5, 2015
Excellent
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thank you, Imad!

Best,

Scott Birtles, General Manager
Oct 26, 2015
Lots of phone calls but will not negotiate
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Hello Richard; thanks for sharing. Our strategy is to price at or below market from the start to maximize our online presence. We do adjust to market changes and our clients prefer to get the best price right up front, I hope this clears things up. Scott Birtles - General Manager
Sep 20, 2015
Very good dealership and they have some good offers too far for me so I went somewhere else.
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thanks for the review Ajit, we're grateful.
Scott Birtles - General Manager
Sep 12, 2015
Very good
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Marelyn;  Thank you!!  Scott Birtles - General Manager
Sep 2, 2015
I didn't end up buying the car that I drove due to trade value but they did come up and were very fair and not pushy at all. Besides not actually, it was a great experience. Mohamed is wonderful. Thank you!
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Meghan; Thanks for the feedback and the rating, we're grateful. We will share with Mohamed and the team. Scott Birtles - General Manager
Aug 30, 2015
They are very prompt in getting back to me. The dealership honored the price discussed. They made sure the car was available before we drove 3 hours to get there. The saleswoman Domenica was excellent and very helpful. We ended up buying the Mercedes Benz we wanted!
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Hello Nena; Thanks for the great review on Domenica, we love working with her. Congrats on the Mercedes Benz, great choice. We look forward to seeing you again down the road. Scott Birtles - General Manager Herb Chambers Honda of Seekonk
Aug 12, 2015
Called fight away
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Hi Rachel; Thanks for taking the time to review Herb Chambers Honda of Seekonk, we're grateful. Scott Birtles - General Manager Herb Chambers Honda of Seekonk
Jul 26, 2015
Great customer service
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Miguel; Thanks for the comment and the review. We're grateful. Scott Birtles - General Manager Herb Chambers Honda of Seekonk
Jul 23, 2015
Great
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Menachem; Thanks for the awesome review on CarGurus! We are grateful. Scott Birtles - General Manager Herb Chambers Honda of Seekonk
Jul 10, 2015
They always take ypu on consideration and work with you professionally
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Firas; Thanks for the review on CarGurus, we made our day.  Scott Birtles - General Manager Herb Chambers Honda of Seekonk
Jun 18, 2015
Unable to make deal. But very prompt with response. Would recommend
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thanks for the review Angel.  
Scott Birtles
General Manager Herb Chambers
Jun 8, 2015
Thank you for the assistance.
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Loretta,
Thanks for the review!
Scott Birtles
General Manager
Herb Chambers Honda of Seekonk
Apr 20, 2015
They were good. We did not visit them and all the interaction was done over the phone. Hoewever, they were good and honest and did not make me go all the way there to see a car that they no longer had on the lot.
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Abraham; Thanks for the review, we're grateful. Scott Birtles ~ General Manager
Apr 11, 2015
No idea what they are doing. A car I wanted is still on their website a week after it was automatically sold to another dealer.
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Hello Paul; Sorry about the delay in removing the car from our site, sometimes internally it can take some time in certain instances. We do appreciate the feedback and again I'm sorry.  Scott Birtles ~ General Manager
Apr 9, 2015
Car was available, customer service was mediocre, as I was test driving the employee didn't give me details of the car. Didn't like the the way the dealer tried to under value my car, didn't do anything to try to help me get the vehicle.
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

I'd like to thank you for taking the time to give me this feedback for Honda of Seekonk. I understand that you had a less-than-positive experience when attempting to trade a vehicle with us, and I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else. Thank you again for bringing it to my attention. If I can help in any way please reach out to (508)336-7100 or email me scott@herbchambers.com Scott Birtles – General Manager
Mar 28, 2015
Not willing to work with me, go elsewhere
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Zachary; I'd like to thank you for taking the time to give us this feedback for Honda of Seekonk. I understand that you had difficulty with compromise when shopping for a vehicle with us. As a Herb Chambers dealership we value the customer's experience above all else and for that reason we Smart Price our used cars which negates the need for back and forth negotiations, the cars are priced at or below market weekly. Thank you again for bringing it to my attention. If I can help in any way please reach out to (508)336-7100 or email me scott@herbchambers.com Scott Birtles – General Manager
Mar 26, 2015
They are excellent
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Henny; Thanks for taking the time to review us, we're grateful.  Scott Birtles  ~  General Manager
Feb 23, 2015
Dealer was great. Search has been derailed by the terrible weather.
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

George; Thanks for sharing, the weather looks clear tonight and tomorrow. Let us know if you're coming in. Thanks again.  Scott Birtles ~ General Manager
Jan 26, 2015
Uninterested to compromise on a deal
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Obeilson; I'd like to thank you for taking the time to give us this feedback for Honda of Seekonk. I understand that you had difficulty with compromise when shopping for a vehicle with us. As a Herb Chambers dealership we value the customer's experience above all else and for that reason we Smart Price our used cars which negates the need for back and forth negotiations, the cars are priced at or below market weekly. Thank you again for bringing it to my attention. If I can help in any way please reach out to (508)336-7100 or email me scott@herbchambers.com Scott Birtles – General Manage
 More ...
Jan 19, 2015
Finance manager worked hard to secure the deal
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Hello Gil; Thanks for the awesome review on CarGurus, we're grateful. Thanks for choosing Herb Chambers Honda of Seekonk. Happy miles!  Scott Birtles ~ General Manager
Jan 14, 2015
Good communication.
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Hello Nancy; Thanks for the rating and comment on CarGurus.                                                 Scott Birtles ~ General Manager
Jan 12, 2015
Great service, they continued to show me cars I was looking for. Would definitely call them again in the future.
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Hello Dan; Thanks for the 5 Star review on CarGurus! We're grateful.  Scott Birtles ~ General Manager
Jan 9, 2015
It took me 8 emails to make sure that they did not have the car that was advertised on cargurus.com! I did get 5 emails assuring me that the car is in stock and I should drive 55 miles to buy it. Cheap used car sales tricks
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Louis;   I'd like to thank you for taking the time to give this feedback for Herb Chambers Honda of Seekonk. I understand that you had a less-than-positive experience while shopping for a car, and I'd like to apologize to you for that. If you would share your first and last name in an email to me I can find out what happened. If you would like to discuss further I can be reached at scott@herbchambers.com or (508)336-7100. Thank you again for the feedback. Scott Birtles ~ General Manager Herb Chambers Honda of Seekonk
Dec 19, 2014
Hope they had title in hands to handle the car right way. Service was good until final sale ,but no follow-up
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

leone; Thank you for the 4 Star review we are grateful. Sounds like there may be some work to be done. Please contact scott@herbchambers.com so we can follow up. Scott Birtles - General Manager
Nov 16, 2014
Lia at Herb Chambers was great tring to help me get a car ,I found somthing different at another dealership at no fault of hers i give them a 5 star rating for helping me thank you Lia Lia
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Russell; Thank you for letting us know Lia did a great job. Congrats on finding a car that fit your needs. We hope to see you in the future. Thanks again.  Scott Birtles  |  General Manager  | Herb Chambers Honda of Seekonk
Oct 20, 2014
sdmojo
prompt response
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

sdmojo; Thanks for reviewing Herb Chambers Honda of Seekonk, we are grateful.  Scott Birtles ~ General Manager
Oct 11, 2014
Should had told me the car was sold, but didn't I was upset.
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Thanks for the review James. Sorry the car was sold. If any follow up is needed please email scott@herbchambers.com. Thanks again. Scott Birtles - General Manager
Sep 9, 2014
Jake22l5
Was contacted by dealership. Did not view vehicle
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Hello Jake; Thanks for taking the time to review us. We look forward to the opportunity to serve you in the future.  Scott Birtles - General Manager
Sep 6, 2014
Car was sold and dealer never took the time to tell me. I wasted 2 hours of my time .
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Louis;  I'd like to thank you for taking the time to give this feedback for Herb Chambers Honda of Seekonk. I understand that you had a less-than-positive experience while shopping for a car, and I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied, clearly we did not deliver on that goal with your visit. I will share your comments with my staff. Thank you again for the feedback. If you would like
 More ...
Aug 16, 2014
Good!
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Michael; Thanks for reviewing Herb Chambers Honda of Seekonk, we are grateful.  Scott Birtles ~ General Manager
Aug 7, 2014
buddyselmo
just didnt have what I wanted sold van before I got there
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

buddyselmo; Thanks for reviewing Herb Chambers Honda of Seekonk, we are grateful. Sorry the van was sold.  Scott Birtles ~ General Manager
Jul 13, 2014
They are very good dealer.
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Praveen; Thanks for reviewing Herb Chambers Honda of Seekonk, we are grateful.  Scott Birtles ~ General Manager
Jun 25, 2014
Chris was great -Thank you for not being pushy
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

kathie; Thanks for reviewing Herb Chambers Honda of Seekonk, we are grateful. We will share with Chris.   Scott Birtles ~ General Manager
May 21, 2014
Awesome
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Adam; Thanks for reviewing Herb Chambers Honda of Seekonk, we are grateful.  Scott Birtles ~ General Manager
Apr 26, 2014
Very professional from all the staff!
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Matthew; Thanks for reviewing Herb Chambers Honda of Seekonk, we are grateful. We will share this with the staff.  Scott Birtles ~ General Manager
Mar 26, 2014
This dealership needs to learn a little customer service, oh I mean a lot of customer service. I would not recommend them ever!
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Laura; I'd like to thank you for taking the time to give me this feedback for Honda of Seekonk. I understand that you had a less-than-positive when shopping for a vehicle with us, and I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. Clearly we did not deliver on that goal with your visit. Thank you again for bringing it to my attention. If I can help in any way please reach out to (508)336-710
 More ...
Mar 9, 2014
Very caring and honest salesman. Would buy car again.
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Hello Adriana; Thanks for the review for Herb Chambers Honda of Seekonk, we are grateful. Scott Birtles - General Manager
Jul 22, 2013
Swartz
Bait and Switch. An online ad listed "New Listing". Drove right there and was told "it was sold last night, its probably just not deleted yet". Came home and called the dealership,spoke to a different sales rep. Gave her the VIN, asked if it was in stock and available, she confirmed Yes, Come on in! Don't be suckered in!
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Swartz; I'd like to thank you for taking the time to give me this feedback for Honda of Seekonk. I understand that you had a less-than-positive when shopping for a vehicle with us, and I'd like to apologize to you for that. As a Herb Chambers dealership we value the customer's experience above all else, and are constantly looking for ways to improve our processes to make sure that everyone who visits our dealership is 100% satisfied. Clearly we did not deliver on that goal with your visit. Thank you again for bringing it to my attention. If I can help in any way please reach out to (508)336-71
 More ...
Apr 24, 2013
Very friendly staff. Called me a few times but location was 2 hrs away from me so I found a car closer to home
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Teresa; Thank you for your comments on our staff, we are grateful. Two hours away is a long haul and we understand why you would find it easier to purchase closer to home. We are here if you ever need service in the future. Thanks again. Scott Birtles - General Manager
Sep 9, 2012
striaght forward honest
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Jean; Thanks for the review of Herb Chambers Honda of Seekonk, we are grateful. Scott Birtles - General Manager
Sep 5, 2012
good job
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Brandon; Thanks for the review for Herb Chambers Honda of Seekonk, we are grateful.  Scott Birtles - General Manager
Jul 5, 2012
Very helpfull sales people, informative, and non pressure. A good dealership to work with.
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Burke; Thanks for the review and comments, we are grateful. I like the part about "non pressure", that's the way it should be. Always here if you need us. Scott Birtles - General Manager
May 8, 2012
All were extremely prompt & professional as well as being very responsive, much more so than other dealers. Thank you!
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Diane; Thanks for the review of Herb Chambers Honda of Seekonk, we are grateful. Happy miles to you and your family. Scott Birtles - General Manager
Apr 4, 2012
Slightly above average dealer. Deal with the internet mgr for the best price first. Bought a $16k that "doesn't come with floir mats". Cheap out guys - stupid move. Your dumb cost savings if $100 on mats really pissed me off. An EX with leather comes WITH mats. Give me a break. All else was normal.
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Brian; Thanks for the review of your experience with us. We are grateful for the feedback. Scott Birtles - General Manager
Mar 26, 2012
A pretty straight forward experience. The sales person was helpful and overall the dealer was very responsive. Not bad!
Is this review helpful? Yes | No

Response from Herb Chambers Honda of Seekonk:

Hello Lee; Thanks for the review for Herb Chambers Honda of Seekonk, we are grateful.

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