Bernardi Honda

Shopping at any Bernardi Auto Group location also gives you peace of mind,
even when you buy a used car. Because most of our used vehicles comes with
a 5-year or 100,000-mile powertrain warranty*.

All new cars comes with a powertrain warranty. But when the odometer hits a
certain number-that's it-warranty over. But not at Bernardi Honda in Natick.
Buy from us and we double the powertrain warranty on every new car. So, for
example, a 5 year warranty becomes a 10 year warranty. That's assurance.

960 Worcester Street
Natick, MA 01760

Sales: (508) 433-3686

Service: (508) 651-3033

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All reviewers have been verified to have contacted this dealer – Learn More
Jun 9, 2017
GuruKWKL
Responded and followed up with me
Is this review helpful? Yes | No
May 17, 2017
justinhynes
Bernardi Honda was great in many ways. However, I think there are too many hands in the pot. I inquired about a car via CarGurus. After this point I ended up being contacted by many different people. I received an email from Rygan initially. Then I received phone calls from (sorry for any misspellings!) Alenny, Sean, and Scott with various pieces of information. I called back to try and figure out what was going on and who I should be talking to and ended up talking to Michael. After being helped by Michael I did receive another round of emails letting me know that I had an appointment to see the car and to ask for Bob. I arrived at the dealership and asked for Bob who introduced me to... (another) Bob. He was the person I actually worked with. While I love dealerships that are transparent... I felt completely bombarded with people.
1 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Bernardi Honda:

Customer care is our priority here at Bernardi Honda and we want to make the car buying experience as easy as possible. That is why we are deeply sorry to hear that you did not have the best experience possible at our dealership. We would love to hear more from you, our customers opinions matter greatly to us. Please call us at (508) 651-3033. and ask for our general manager,  Keith Johnson. Thank you!
Apr 4, 2017
Good follow up.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 5, 2017
Sales agent was efficient. No high pressure. Did not waste a lot of time.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Mar 4, 2017
quiick response and phone call
Is this review helpful? Yes | No
Feb 5, 2017
laufieri
follow up good
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 20, 2017
Very responsive and willing to answer questions!
2 of 2 people found this review helpful.
Is this helpful? Yes | No
Jan 9, 2017
Didn't feel any pressure when the gentleman called me back when I had inquired about said vehicle. The gentlemans name was Mike very professional.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Oct 31, 2016
I was contacted several times.
Is this review helpful? Yes | No

Response from Bernardi Honda:

Don, Thank you for your review. Please let us know if you need any additional information. Joel Richards Bernardi honda
Oct 24, 2016
Prompt response, very helpful!
Is this review helpful? Yes | No
Oct 15, 2016
the sale rep was very nice
Is this review helpful? Yes | No
Jun 25, 2016
Beware ... not very honest. Closed the deal with an agreement but didn't follow through to my satisfaction! Not worth the drive and energy to argue any more! Bernardi .Honda Natick I am very disappointed
Is this review helpful? Yes | No
Apr 21, 2016
The car I wanted was alteady sold but the woman seemed to be nice
Is this review helpful? Yes | No
Apr 10, 2016
I had a response to my email inquiring if they would be willing to negotiate a price. The interaction was very brief indicating that the price was firm. In one sense,I appreciated them letting me know so no one would be wasting each other time. However, I personally know car salesman and the fact that they make a lot more money or their used cars than the new ones. So, I was extremely disappointed that the dealership wasn't even willing to negotiate. Therefore, I would probably not go back there. I would also like to say that the email corespondence were very polite and professional.
Is this review helpful? Yes | No
Mar 4, 2016
They contacted me & made appointment. They had serviced the car, in good shape. Bought the car. Very pleasant experience.
Is this review helpful? Yes | No
Feb 24, 2016
Staff very helpful and welcoming
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Nov 12, 2015
keatabh
Dealer responded immediately to inform me that the vehicle was no longer for sale because someone purchased it.
Is this review helpful? Yes | No
Nov 12, 2015
arstm0627
Contacted by email. Received information requested.
Is this review helpful? Yes | No
Oct 28, 2015
Dealer representative responded and followed up with me immediately. Thank you!
Is this review helpful? Yes | No
Aug 31, 2015
Went to see the car but was told I should look at a different model. This was the only car I was interested in.
Is this review helpful? Yes | No
Read 18 old reviews
May 28, 2015
Bait and switch; the vehicle I wanted to see was not even available and they did not listen to me when I informed them I was Not interested in being shown anything else.
Is this review helpful? Yes | No
Mar 30, 2015
Good salesman and very friendly.
Is this review helpful? Yes | No
May 16, 2014
jjcordi
Think of what you dread most about a car dealer - dishonest, sleezy, lazy, just playing you for a fool, lying to your face. Supersize that image and project that onto every person you deal with at this dealer - from Internet Sales Dept through every person in the organization - including the General Manager! Just keep looking online for another car because the price you see online WILL NOT be the price you get quoted by the dealer. Do yourself and your sanity a favor and just walk away from this dealer!!!
1 of 1 people found this review helpful.
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Dec 15, 2013
OK
Is this review helpful? Yes | No
Sep 7, 2013
Poor service for over priced cars
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 5, 2013
hitomi
The price is not special at all - after telling you the price $1000 lower than the listed price, they charge you $400 documentation fee, $600 prep fee, and etc to bring up the price to what they wanted. I wasted my time going there.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Aug 5, 2013
For a large, competitive dealer, we were shocked at how poorly they operate. First I will state that we got an excellent car at a good price. But dealing with this dealer was not great. They treated us disrespectfully and were so busy with so many other sales that they just lumped us in with the masses, didn't listen, kept us waiting for hours, and did not have enough staff in order to offer responsive customer service -- when I spoke up about how we were treated, they finally paid attention to us. Overall, it was an uncomfortable experience. I do want to add, however, that the service department was excellent, responsive, and helpful.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 30, 2013
Started off great. They spent a lot of time with me and answered all of my questions. However, after the deal was done, the service was terrible. I don't know if it was because I'm a girl and they felt like they didn't need to address me or what. I had to reschedule my appointment twice to get an oil change, the second set of car keys, and some floor mats. Reminded the guy three hours in advance that I was coming. Got there, no one helped me, had to ask around to a bunch of different people. Went to the service garage myself because no one would give me the time of day, even though I had an appointment. Turns out the garage didn't know I was going to be having an oil change and didn't even have the correct filters for my car (was a trade-in, not a Honda). I even went to the manager and he put me back in the same chair I had been sitting in for an hour with a "I'll check on you in 5 minutes to make sure you're helped." Never came back to check. This should have been a get-in-get-out experience. I live an hour away, and after all of that, I only got crappy floor mats that didn't match the car. He didn't even have the second set of keys, after I was told he did. He promised he would overnight them to me once he got ahold of them, but I doubt that will happen. The dealership had 5 days to get everything together, due to the fact they made me reschedule my appointment. Absolutely ridiculous. The person "helping" me didn't even apologize, he just asked what was wrong. I did not appreciate the way I was treated at all. A customer is a customer, no matter what their age or gender. I will never, ever buy from this dealership again, and I would advise you not to either.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Apr 2, 2013
Had a great experience!
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Feb 22, 2013
Great customer service, low trade in values, higher vehicle prices.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jan 5, 2013
Dealer responded.
Is this review helpful? Yes | No
Oct 6, 2012
They were prompt in contacting by email and phone.
Is this review helpful? Yes | No
Sep 10, 2012
Responded to call and e-mail but wouldn't quote numbers over the phone. Required that I come into the dealership....so I bought from someone else....Colonial VW. Can't say enough good stuff about my buying experience. The contrast between their team and other dealers was marked!
Is this review helpful? Yes | No
Aug 10, 2012
Yikes. Poor experience.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Jul 20, 2012
Bought a lease turn-in Odyssey as Certified used. Worked with Mark Aubuchon in Sales. He was helpful (my wife described him as "not a dick") in making the purchase & delivery process a good experience. I Also had a follow up visit with the Service Dept. with Mark's help which was also a good experience.
Is this review helpful? Yes | No
May 12, 2012
Really, really poor experience. The "pristine" turned out to be not so. "We will have it ready for you" was "we can't find it right now." "We will be right with you" = 15 minute delay.... a 2 1/2 hour experience with no result.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
May 10, 2012
Excellent service and Excellent sales man
Is this review helpful? Yes | No
May 1, 2012
Great Deal. Purchased a 2009 Accord, great shape
Is this review helpful? Yes | No

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