Bernardi Honda

Bait and switch; the vehicle I wanted to see was not even available and they did not listen to me when I informed them I was Not interested in being shown anything else.

Good salesman and very friendly.

Think of what you dread most about a car dealer - dishonest, sleezy, lazy, just playing you for a fool, lying to your face. Supersize that image and project that onto every person you deal with at this dealer - from Internet Sales Dept through every person in the organization - including the General Manager! Just keep looking online for another car because the price you see online WILL NOT be the price you get quoted by the dealer. Do yourself and your sanity a favor and just walk away from this dealer!!!

OK

Poor service for over priced cars

The price is not special at all - after telling you the price $1000 lower than the listed price, they charge you $400 documentation fee, $600 prep fee, and etc to bring up the price to what they wanted. I wasted my time going there.

For a large, competitive dealer, we were shocked at how poorly they operate. First I will state that we got an excellent car at a good price. But dealing with this dealer was not great. They treated us disrespectfully and were so busy with so many other sales that they just lumped us in with the masses, didn't listen, kept us waiting for hours, and did not have enough staff in order to offer responsive customer service -- when I spoke up about how we were treated, they finally paid attention to us. Overall, it was an uncomfortable experience. I do want to add, however, that the service department was excellent, responsive, and helpful.

Started off great. They spent a lot of time with me and answered all of my questions. However, after the deal was done, the service was terrible. I don't know if it was because I'm a girl and they felt like they didn't need to address me or what. I had to reschedule my appointment twice to get an oil change, the second set of car keys, and some floor mats. Reminded the guy three hours in advance that I was coming. Got there, no one helped me, had to ask around to a bunch of different people. Went to the service garage myself because no one would give me the time of day, even though I had an appointment. Turns out the garage didn't know I was going to be having an oil change and didn't even have the correct filters for my car (was a trade-in, not a Honda). I even went to the manager and he put me back in the same chair I had been sitting in for an hour with a "I'll check on you in 5 minutes to make sure you're helped." Never came back to check. This should have been a get-in-get-out experience. I live an hour away, and after all of that, I only got crappy floor mats that didn't match the car. He didn't even have the second set of keys, after I was told he did. He promised he would overnight them to me once he got ahold of them, but I doubt that will happen. The dealership had 5 days to get everything together, due to the fact they made me reschedule my appointment. Absolutely ridiculous. The person "helping" me didn't even apologize, he just asked what was wrong. I did not appreciate the way I was treated at all. A customer is a customer, no matter what their age or gender. I will never, ever buy from this dealership again, and I would advise you not to either.

Had a great experience!

Great customer service, low trade in values, higher vehicle prices.

Dealer responded.

They were prompt in contacting by email and phone.

Responded to call and e-mail but wouldn't quote numbers over the phone. Required that I come into the dealership....so I bought from someone else....Colonial VW. Can't say enough good stuff about my buying experience. The contrast between their team and other dealers was marked!

Yikes. Poor experience.

Bought a lease turn-in Odyssey as Certified used. Worked with Mark Aubuchon in Sales. He was helpful (my wife described him as "not a dick") in making the purchase & delivery process a good experience. I Also had a follow up visit with the Service Dept. with Mark's help which was also a good experience.

Really, really poor experience. The "pristine" turned out to be not so. "We will have it ready for you" was "we can't find it right now." "We will be right with you" = 15 minute delay.... a 2 1/2 hour experience with no result.

Excellent service and Excellent sales man

Great Deal. Purchased a 2009 Accord, great shape