Great Lakes Superstore LLC

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1399 Joslyn Road, Pontiac, MI 48340

Sales: (877) 666-6440

Today 10:00am - 2:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
Dec 29, 2016
Let's just say I heard a lot of NO's from other dealers. But at Great Lakes they didn't just sell me a car. Their team took the time to get a GREAT loan as well! I am now driving a late model cat with a comprehensive warranty. OUTSTANDING EXPERIENCE. Check out their website - all of their cars are clearly priced and no bait and switch when you get there. I bought my car worth $15,000 for $11900. And I have a low payment auto loan through OUR Credit Union
1 of 1 people found this review helpful.
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Sep 12, 2016
OMG!!!! This was the BEST experience I have ever had with any car dealership. I just wanted a reliable used car to get back and forth to work. When I first inquired about the vehicle they had listed on CarGurus I was surprised that the vehicle was actually available at the advertised price. My salesperson was Donovan - who is a delightful young man. He helped me and my daughter test drive the car which was a Ford Escape with leather and a sunroof for under $4000. The owner Dale was also very helpful and lead the way in getting my daughter her first car loan with affordable payments. All said, it was an OUTSTANDING experience. If you want a No-Hassle buying experience I highly recommend Great Lakes Superstore.
4 of 4 people found this review helpful.
Is this helpful? Yes | No
Aug 27, 2016
Dealer responded promptly. Vehicle was in great condition and everything dealer described. It was a pleasure working with GLS. Will definitely use then again!
2 of 2 people found this review helpful.
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Aug 18, 2016
The pictures did not show the damage to the vehicle. There is damage to the front end. Honestly, it looks like someone tried to fix the dent by taking a sharp object from the inside and push it out. There are numerous holes from that attempt. Dealer was honest once I inquired about the body condition and sent me pictures. I suggested the vehicle be fixed by the body shop located next door. Maybe would sell faster?
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Great Lakes Superstore LLC:

We just received this car from a local auto auction.  It was a lease turn in and we put the vehicle on our website immediately.  I simply used the pictures that the auto auction provided me.  It is true that there was front bumper damage where the vehicle parked on top of a parking stop.  We bought the car on thursday and we now have the correct pictures up (it is now saturday morning)  I agree with DAWN, we already have this car at the body shop fixing the front bumper.  I appreciate her concerns... and always want to represent our cars for the values that they are.  We are a small dealership
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Jul 23, 2016
Responded in a timely manner but vehicle had damage to front not depicted in add. Saleswoman forwarded photos of damaged area. I was not interested at this point unless repaired.
2 of 2 people found this review helpful.
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Response from Great Lakes Superstore LLC:

We just received this car from a local auto auction.  It was a lease turn in and we put the vehicle on our website immediately.  I simply used the pictures that the auto auction provided me.  It is true that there was front bumper damage where the vehicle parked on top of a parking stop.  We bought the car on thursday and we now have the correct pictures up (it is now saturday morning)  I agree with DAWN, we already have this car at the body shop fixing the front bumper.  I appreciate her concerns... and always want to represent our cars for the values that they are.  We are a small dealership
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Jul 23, 2016
Very good job
2 of 2 people found this review helpful.
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Jul 21, 2016
Repeatedly asked for a carfax on the vehicle to know how many owners, received choppy texts that were cut off not fully showing details. I ought to have to just run an AutoCheck myself. Called several times I was told they had a million things going on and they're eventually get to it. Days had passed, I wound up going to my regular dealership and purchasing a new car happily. Go to where you know you'll be treated with respect instead of treated like a number who is bothersome.
1 of 1 people found this review helpful.
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Response from Great Lakes Superstore LLC:

As the owner of Great Lakes Superstore- - I take these comments SERIOUSLY!  I have implemented changes in our process of handling incoming phone calls so that all customers can have all of their calls answered promptly within 3 rings.  I promise we will do our BEST to answer all of your questions.  Sincerely  Dale Hermiller  248-840-6586everyone will get the time they need.
Jun 17, 2016
Zero complaints about the customer service. Dealer replied quickly to thank me for my interest in the car and gave me times available to view the vehicle, and offered a test drive also. I ended up viewing the vehicle myself and deciding against it because of the body condition. While the description of the vehicle wasn't false, it was omitting things like the chipping paint around the bottom of the car, the chipping/peeling rims, and the dent in the front passenger side. Again, the dealer did not lie in the description, but you can't see any body damage in the pictures of the vehicle but it is clearly visible when viewing the car in person. Would have definitely purchased the vehicle if not for the body damage, the pricing was pretty nice.
4 of 4 people found this review helpful.
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Jun 14, 2016
Great!
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Apr 14, 2016
Didn't find what I was looking for but great experience
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Feb 28, 2016
The vehicle had multiple instances of body damage including a cracked windshield. Seats were very worn. Clearly had been smoked in.
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Response from Great Lakes Superstore LLC:

Mike called about a 2009 Jeep Patriot that we had just acquired.  It was priced at $7499 ($2,000) BELOW market value according to CarGurus.  I told Mike that we had just acquired the vehicle and that it was NOT ready for a test drive.  He said he was in the area and wanted to see it anyway.  Since that time, the vehicle has been Professionally detailed and the windshield replaced.  It has taught me a lesson to NEVER let a customer test drive a vehicle until it has been thoroughly RECONDITIONED.  Dale Hermiller  Owner
Feb 25, 2016
Answer question with a one word answer knowing I am not from michigan and when asked again I never got the answer back
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Response from Great Lakes Superstore LLC:

I don't recall this telephone call.  As the owner of Great Lakes Superstore I answer every phone call myself.  I can ASSURE all CarGurus customers that I always go the extra mile.  Many times I will actually go out and send them video of the vehicle they are interested in.
Jan 8, 2016
The actual mileage was much higher than the listed mileage on the site
Is this review helpful? Yes | No

Response from Great Lakes Superstore LLC:

We take great pride in maintaining accurate information about all of our vehicles.  Obviously we made a mistake by not catching the correct mileage,  Our entire sales operation is based on assisting our customers with vehicles that they can afford.
I enjoy getting feedback from our customers,,,,because without their feedback we would not know where we can improve.

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