Fuccillo Volkswagen

2242 Central Ave.
Schenectady, NY 12304

Sales: (518) 621-4550

Service: (877) 307-8697

Today 9:00am - 9:00pm
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All reviewers have been verified to have contacted this dealer – Learn More
May 22, 2017
Wisy you well..5 stars from me...
Is this review helpful? Yes | No

Response from Fuccillo Volkswagen:

Hi, Jeffery! Thank you so much for taking the time to provide us with a 5-star rating! Our #1 goal is to provide each and every customer with exceptional service, and I am extremely happy to see that was the case for you! Don't hesitate to reach out if you have any further questions or needs. Don't forget to follow us on Facebook and Twitter to stay in the loop with us. Best, Alyssa Ward, (518)374-9161 ext. 2274, award@fuccillo.com
May 7, 2017
Excellent communication ihavenot been able to lockdown this unit for myself
Is this review helpful? Yes | No

Response from Fuccillo Volkswagen:

Hi, Jeffery! Thank you so much for taking the time to provide us with a 5-star rating! Our #1 goal is to provide each and every customer with exceptional service, and I am extremely happy to see that was the case for you! Don't hesitate to reach out if you have any further questions or needs. Don't forget to follow us on Facebook and Twitter to stay in the loop with us. Best, Alyssa Ward, (518)374-9161 ext. 2274, award@fuccillo.com
Mar 18, 2017
Terrible! I had an appointment to test drive a vehicle but after I arrived they told me the vehicle was sold. They never contacted me prior to the appointment to inform me that the vehicle I was interested in had sold. They also called 2 hours before my appointment to confirm the appointment. I do not recommend. Terrible way to do business.
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Fuccillo Volkswagen:

Hello, I am concerned by your review and would love the opportunity to address it with you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I am hoping to gain the opportunity to talk with you more about this and hope to hear from you soon! Sincerely, Alyssa Ward, Business Development Manager, 518-374-9161, award@fuccillo.com
Feb 9, 2017
Dealer walked away from glaring mechanical issue post sale, which didn't reveal itself in the test drive. Had to bring car to a 3rd party garage 72 hours after sale to have issue corrected so car wouldn't drive itself off the road. Dealer refused to have the problem fixed. Total Joke
2 of 2 people found this review helpful.
Is this helpful? Yes | No

Response from Fuccillo Volkswagen:

Hello, I am concerned by your review and would love the opportunity to address it with you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I am hoping to gain the opportunity to talk with you more about this and hope to hear from you soon! Sincerely, Alyssa Ward, Business Development Manager, 518-374-9161, award@fuccillo.com
Sep 24, 2015
called back quickly after inquiry.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Fuccillo Volkswagen:

Hello Lou, I would love the opportunity to address what we could do make your 3-star review a 5. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I am hoping to gain the opportunity to talk with you more about this and hope to hear from you soon! Sincerely, Alyssa Ward, Business Development Manager, 518-374-9161, award@fuccillo.com
Read 5 old reviews
Jun 26, 2015
Salesperson seemed interested but bought car elsewhere.
0 of 1 people found this review helpful.
Is this helpful? Yes | No

Response from Fuccillo Volkswagen:

Hi, Tina! Thank you so much for taking the time to provide us with a 4-star rating! Our #1 goal is to provide each and every customer with exceptional service, and I am extremely happy to see that was the case for you! Don't hesitate to reach out if you have any further questions or needs. Don't forget to follow us on Twitter to stay in the loop with us. Best, Fuccillo Volkswagen of Schenectady
Mar 9, 2014
Great experience.
Is this review helpful? Yes | No

Response from Fuccillo Volkswagen:

Hi, Lisa! Thank you so much for taking the time to provide us with a 5-star rating! Our #1 goal is to provide each and every customer with exceptional service, and I am extremely happy to see that was the case for you! Don't hesitate to reach out if you have any further questions or needs. Don't forget to follow us on Twitter to stay in the loop with us. Best, Fuccillo Volkswagen of Schenectady
Feb 13, 2014
whitneynorris
Did not buy from them, but they were forthcoming with information and followed up regularly.
Is this review helpful? Yes | No

Response from Fuccillo Volkswagen:

Hi, WhitneyNorris! Thank you so much for taking the time to provide us with a 5-star rating! Our #1 goal is to provide each and every customer with exceptional service, and I am extremely happy to see that was the case for you! Don't hesitate to reach out if you have any further questions or needs. Don't forget to follow us on Twitter to stay in the loop with us. Best, Fuccillo Volkswagen of Schenectady
This dealership (formerly Volkswagen of Schenectady) changed ownership on Jul 31, 2013. All below reviews pertain to Volkswagen of Schenectady.
Apr 17, 2013
mytdi
Quite disorganized. Staff don't communicate with each other. Staff uniformed.
Is this review helpful? Yes | No

Response from Fuccillo Volkswagen:

Hello, I am concerned by your review and would love the opportunity to address it with you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I am hoping to gain the opportunity to talk with you more about this and hope to hear from you soon! Sincerely, Alyssa Ward, Business Development Manager, 518-374-9161, award@fuccillo.com
Jul 19, 2012
The sales rep was extremely new, but did his best and talked this car up extremely. However, the finance manager was AWFUL! He was extremely rude and would not work within my price range. He looked at me like I had no clue what I was talking about when I spoke with him about other cars/prices I was receiving from other dealers. I would NEVER purchase a car here or recommend it EVER! They lost my business completely and I bought a brand new car for less than what they tried to get me to spend buying a used car with miles on it.
Is this review helpful? Yes | No

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