Fuccillo Volkswagen

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2242 Central Ave.
Schenectady, NY 12304

Sales: (877) 315-9404

Service: (877) 307-8697

Today 9:00 AM - 9:00 PM
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Feb 7, 2018
Not impressed with this dealership. I have bought dozens of car and this dealership is by far the scariest one i have scene s far. Put simply, the staff looks very shady, no one dresses professionally. Very organized and still using high pressure tactics.
1 of 1 people found this review helpful.
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Response from current dealership owner:
Hello, I am concerned by your review and would love the opportunity to address it with you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I am hoping to gain the opportunity to talk with you more about this and hope to hear from you soon! Sincerely, Alyssa Smith, Business Development Manager, 518-374-9161, award@fuccillo.com
Jan 13, 2018
Guru5YQR5
High pressure sales. If you are intelligent enough to realize you need time to decide and don't want to fall for there buy it today and only today you can have a discount then you won't want to go here. We were not going to be swayed by the let me talk to my manager game and come back with ok drop 500. No sorry we are still looking. Then you look and decide the discount price works and you decide to accept. And then oh sorry that was yesterday's deal. Then you say i am going somewhere else and then they say oh well come in we will discuss. We got a better deal somewhere else with people who play the game but were honest. I hate the game but if you know it is a game then you learn how to play. Honesty is important. If you can offer a discount one day it should still be offered whenever. And oh also oh we can negotiate when you decide you are ready to buy. No sorry I want to know now. Maybe they will change their strategy going forward so you can go see for yourself and see if what I said is true.
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Hello, I am concerned by your review and would love the opportunity to address it with you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I am hoping to gain the opportunity to talk with you more about this and hope to hear from you soon! Sincerely, Alyssa Smith, Business Development Manager, 518-374-9161, award@fuccillo.com
Dec 29, 2017
Very responsive.
Is this review helpful? Yes | No
Response from current dealership owner:
John, thank you for taking the time to give us a review. I would like the opportunity to hear more about your visit with us and see what I can do to earn a 5-star. Best, Alyssa Smith, award@fuccillo.com, (518)374-9161 ext. 2274
Dec 12, 2017
Price was right, they did try to say tell me the Jeep was $500.00 more then it was on cargurus, but in thr end I actually got it for $200 below cargurus price. Amanda and Nick were very good. Delivery took longer then I expected, but all in all it was a good experiance.
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Response from current dealership owner:
Hello Rushabh, I am concerned by your review and would love the opportunity to address it with you. We strive for 5 stars and this is below our standards. Please contact me at your earliest convenience. I am hoping to gain the opportunity to talk with you more about this and hope to hear from you soon! Sincerely, Alyssa Smith, Business Development Manager, 518-374-9161, award@fuccillo.com
Nov 3, 2017
STL1961
I was very disappointed that they refused to give me any idea of what my trade was worth. I live 3 hrs away and did not want to waste a trip if we were not even close. I contacted 4 other dealers, and each of them were happy to give me a value, subject to inspection. Needless to say, I purchased elsewhere.
1 of 1 people found this review helpful.
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Response from current dealership owner:
Hello STL1961, I am concerned by your review and would love the opportunity to address it with you. As with all companies, we have our own business practices and unfortunately one of ours is blind trade appraisals: we just don't do it. Please contact me at your earliest convenience. I am hoping to gain the opportunity to talk with you more about this and hope to hear from you soon! Sincerely, Alyssa Smith, Business Development Manager, 518-374-9161, award@fuccillo.com
Oct 17, 2017
We recently bought a Toyota RAV 4 (XLE model) from Fuccillo Volkswagen. The pricing was aggressive and fared well against what other dealers were offering the area. However, the car brake rotor and pads were too old and the dealer didn't change them and asked me to share the cost of the parts. People go to a dealer with the assumption that they won't have to pay for parts/repair immediately as dealers charge a higher amount for maintenance of the car. I paid extra $400 for the parts. Another caveat they threw in the deal was that you will have to finance the car with them!! I generally get a very low-interest car loan from my bank but they wanted to hook me with a high premium car loan. I negotiated a lot and finally got the rate to something reasonable. I wasn't happy as they wanted to force me high-interest rate loan when I know that is nonsense. You want to do your research before you go and negotiate the deal. Even with the above incidents, the car overall price was better than what we were getting outside. Secondly, the car drove well. So we closed the deal. overall 3/5
1 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Hello, I am concerned by your review and would love the opportunity to address it with you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I am hoping to gain the opportunity to talk with you more about this and hope to hear from you soon! Sincerely, Alyssa Ward, Business Development Manager, 518-374-9161, award@fuccillo.com
Oct 6, 2017
very good communications, but hard to get back to them at times also :(
Is this review helpful? Yes | No
Response from current dealership owner:
Jeffery, thank you for taking the time to give us a review. I would like the opportunity to hear more about your visit with us and see what I can do to earn a 5-star. Best, Alyssa Ward, award@fuccillo.com, (518)374-9161 ext. 2274
Sep 25, 2017
Went to see a 2013 Passat only to find out they sold it the day before I went to look at it
Is this review helpful? Yes | No
Response from current dealership owner:
Hello, I am concerned by your review and would love the opportunity to address it with you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I am hoping to gain the opportunity to talk with you more about this and hope to hear from you soon! Sincerely, Alyssa Ward, Business Development Manager, 518-374-9161, award@fuccillo.com
May 22, 2017
Wisy you well..5 stars from me...
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Response from current dealership owner:
Hi, Nihad! Thank you so much for taking the time to provide us with a 5-star rating! Our #1 goal is to provide each and every customer with exceptional service, and I am extremely happy to see that was the case for you! Don't hesitate to reach out if you have any further questions or needs. Don't forget to follow us on Facebook and Twitter to stay in the loop with us. Best, Alyssa Ward, (518)374-9161 ext. 2274, award@fuccillo.com
May 7, 2017
Excellent communication ihavenot been able to lockdown this unit for myself
Is this review helpful? Yes | No
Response from current dealership owner:
Hi, Jeffery! Thank you so much for taking the time to provide us with a 5-star rating! Our #1 goal is to provide each and every customer with exceptional service, and I am extremely happy to see that was the case for you! Don't hesitate to reach out if you have any further questions or needs. Don't forget to follow us on Facebook and Twitter to stay in the loop with us. Best, Alyssa Ward, (518)374-9161 ext. 2274, award@fuccillo.com
Mar 18, 2017
Terrible! I had an appointment to test drive a vehicle but after I arrived they told me the vehicle was sold. They never contacted me prior to the appointment to inform me that the vehicle I was interested in had sold. They also called 2 hours before my appointment to confirm the appointment. I do not recommend. Terrible way to do business.
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Hello, I am concerned by your review and would love the opportunity to address it with you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I am hoping to gain the opportunity to talk with you more about this and hope to hear from you soon! Sincerely, Alyssa Ward, Business Development Manager, 518-374-9161, award@fuccillo.com
Feb 9, 2017
Dealer walked away from glaring mechanical issue post sale, which didn't reveal itself in the test drive. Had to bring car to a 3rd party garage 72 hours after sale to have issue corrected so car wouldn't drive itself off the road. Dealer refused to have the problem fixed. Total Joke
3 of 3 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Hello, I am concerned by your review and would love the opportunity to address it with you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I am hoping to gain the opportunity to talk with you more about this and hope to hear from you soon! Sincerely, Alyssa Ward, Business Development Manager, 518-374-9161, award@fuccillo.com
Read 6 old reviews
Sep 24, 2015
called back quickly after inquiry.
0 of 1 people found this review helpful.
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Response from current dealership owner:
Hello Lou, I would love the opportunity to address what we could do make your 3-star review a 5. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I am hoping to gain the opportunity to talk with you more about this and hope to hear from you soon! Sincerely, Alyssa Ward, Business Development Manager, 518-374-9161, award@fuccillo.com
Jun 26, 2015
Salesperson seemed interested but bought car elsewhere.
0 of 1 people found this review helpful.
Is this helpful? Yes | No
Response from current dealership owner:
Hi, Tina! Thank you so much for taking the time to provide us with a 4-star rating! Our #1 goal is to provide each and every customer with exceptional service, and I am extremely happy to see that was the case for you! Don't hesitate to reach out if you have any further questions or needs. Don't forget to follow us on Twitter to stay in the loop with us. Best, Fuccillo Volkswagen of Schenectady
Mar 9, 2014
Great experience.
Is this review helpful? Yes | No
Response from current dealership owner:
Hi, Lisa! Thank you so much for taking the time to provide us with a 5-star rating! Our #1 goal is to provide each and every customer with exceptional service, and I am extremely happy to see that was the case for you! Don't hesitate to reach out if you have any further questions or needs. Don't forget to follow us on Twitter to stay in the loop with us. Best, Fuccillo Volkswagen of Schenectady
Feb 13, 2014
whitneynorris
Did not buy from them, but they were forthcoming with information and followed up regularly.
Is this review helpful? Yes | No
Response from current dealership owner:
Hi, WhitneyNorris! Thank you so much for taking the time to provide us with a 5-star rating! Our #1 goal is to provide each and every customer with exceptional service, and I am extremely happy to see that was the case for you! Don't hesitate to reach out if you have any further questions or needs. Don't forget to follow us on Twitter to stay in the loop with us. Best, Fuccillo Volkswagen of Schenectady
This dealership (formerly Volkswagen of Schenectady) changed ownership on Jul 31, 2013. All below reviews pertain to Volkswagen of Schenectady.
Apr 17, 2013
mytdi
Quite disorganized. Staff don't communicate with each other. Staff uniformed.
re: Volkswagen of Schenectady (previous dealership name)
Is this review helpful? Yes | No
Response from Fuccillo Volkswagen (current dealership owner):
Hello, I am concerned by your review and would love the opportunity to address it with you. Your satisfaction is extremely important to me and our company. Please contact me at your earliest convenience. I am hoping to gain the opportunity to talk with you more about this and hope to hear from you soon! Sincerely, Alyssa Ward, Business Development Manager, 518-374-9161, award@fuccillo.com
Jul 19, 2012
The sales rep was extremely new, but did his best and talked this car up extremely. However, the finance manager was AWFUL! He was extremely rude and would not work within my price range. He looked at me like I had no clue what I was talking about when I spoke with him about other cars/prices I was receiving from other dealers. I would NEVER purchase a car here or recommend it EVER! They lost my business completely and I bought a brand new car for less than what they tried to get me to spend buying a used car with miles on it.
re: Volkswagen of Schenectady (previous dealership name)
Is this review helpful? Yes | No

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