DARCARS 355 Toyota

15625 Frederick Rd
Rockville, MD 20855

Map & Directions

http://www.355toyota.com

Sales: (240) 618-3252

Service: (866) 980-2331

Today 9:00 AM - 9:00 PM (Open Now)

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Sales Reviews (24)

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Nov 8, 2019

Defender28226

Very quick response to my questions.

Mark helpful

Response from current dealership:

Thank you for the 5 stars!

DARCARS Customer Relations

Oct 22, 2019

Very pleasant!

Mark helpful

Response from current dealership:

Thank you for the 5 stars!

DARCARS Customer Relations

Oct 13, 2019

Guru18DN6

This dealer was very responsive and won my business when I was looking for a Prius. They were willing to come down a few hundred dollars in price and even gave me new batteries for my key fob. My advice to people looking for a used car is to stick with bigger dealerships. If a price seems too good to be true, it is. I didn’t give them a perfect rating because no dealership is perfect. I had to wait a long time to talk to the finance people to give them my check and that made me miss a personal event. If I had to rate just MY salesman, I would give him 5 stars. He got the job done and talked to the finance people to speed things up. Talk to David, he will get the job done.

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Response from current dealership:

David will be happy to learn that you are satisfied with your experience. Thank you for your business and congratulation on your new Prius! We hope to see you again soon.

DARCARS Customer Relations

Oct 1, 2019

Ella

Katherine replied to my online inquiry right away. She was very detailed and answered all of my questions. The manager was consistent in his timely reply and evasive with some answers. Once I arrived things went down hill, I was passed on to another dealer without explanation. I think his name was Ormar, he was a well mannered young man, with not much experience. I brought a check for full payment. They insisted on a credit check and a lot of unnecessary paper work that had nothing to do with me. One even had Va , DC and MD and even though I was not from either the financial manager insisted I had to sign it. The financial manager Jorge was a real price of work with 17 years (his admission) that needs to be retrained. Two stars, one for Katherine and one for Omar.

1 people found this review helpful.

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Response from current dealership:

Dear Ella,
It is concerning to learn of your rating for us. We would appreciate the chance to look into any concerns. We can be reached at customerrelations@darcars.com or 800-327-2277 if you would like additional assistance.
Thank you,
DARCARS Customer Relations

Sep 2, 2019

margaret

Very helpful. Thank you.

Mark helpful

Response from current dealership:

Margaret, we're happy to hear it. Thank you for the 5 stars!

DARCARS Customer Relations

Aug 25, 2019

Robert

We made a deal and the process was straight forward and easy.

1 people found this review helpful.

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Jul 15, 2019

GuruY9ZX6

Originally visited dealership and test drove vehicle. Customer friendly staff and preowned vehicle management. Had several follow-up calls from a representative, however, they were not willing to negotiate on the price of the vehicle which was well above the prices I was seeing in my extensive research on this particular vehicle and other similar X-Runner. Did make two other offers but none was accepted.

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Jun 7, 2019

Fhavko

Peter, the sales person was excellent. He was very helpful and pleasant. However, the person who did the final paperwork was not very personable after I told him I did not want the extended warranty. I got a good deal on my new car and a very fair amount for my trade-in. Communication was convenient using email and text messaging. I would recommend the dealers.

1 people found this review helpful.

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Apr 8, 2019

MITCH_123

Quick response

1 people found this review helpful.

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Apr 2, 2019

GuruWXL1

Very friendly staff, they got in contact with me right away. Unfortunately the vehicle wasn't ideal for our family size so we did not make a purchase but would I do recommend dealing with them as it was a pleasant experience otherwise.

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Dec 4, 2018

Josh

No hassle buying. Friendly staff

1 people found this review helpful.

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Aug 27, 2018

Richard

Very helpful. Thanks. Much.

1 people found this review helpful.

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Response from current dealership:

Thank You!

Aug 9, 2018

Heide

I bought a Prius from this dealer, but not under the Costco program.

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Response from current dealership:

Thank you for the 5 stars, Heide!

Jun 22, 2018

reza

Great service! We met with fantastic sale and finance team at Darcars.

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Response from current dealership:

Thank you for the 5 stars Reza!

Jun 10, 2018

Jose

They were very attentive and were able to make sure I was happy

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Response from current dealership:

Thank you for the 5 stars and for the feedback about our team. We know you have many choices when it comes to purchasing or servicing your vehicle and we appreciate you choosing DARCARS 355 Toyota!

Jun 7, 2018

marcoc74

I own the car now, my wife loves it and I'm trying to add som off-road bling to it.

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May 14, 2018

Robert

So far so good.

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Apr 19, 2018

Patricia

We had a wonderful experience at this dealership. The car salesman was honest, professional, courteous & friendly. We purchased this truck which was in exceptional condition.

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Apr 13, 2018

Jeff

I ended up buying a used car from DARCARS. All went smoothly; however, the salesman said he was going to fill up the car before we rode off in our new car. His, or the dealer's, view of a fill up is about 3/4 tank. If you are not going to fill it up, then say so.

1 people found this review helpful.

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Feb 9, 2018

Ron

great

1 people found this review helpful.

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Response from current dealership:

Ron - thank you for the 5 stars! We are so happy to hear that your experience was GREAT!

Feb 3, 2018

Teresa

Fantastic

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Response from current dealership:

Thank you for the FANTASTIC review! We appreciate it!

Jan 24, 2018

Guru5Z2F1

Wonderful

Mark helpful

Response from current dealership:

Thank you!

Dec 3, 2017

Todd

The truck was sold but the sales men are good to deal with and respectful

1 people found this review helpful.

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Response from current dealership:

Thank you Todd!

Dec 1, 2017

Greg

Quick response and follow up.

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Response from current dealership:

Thanks Greg!!

Read 38 old reviews

Nov 11, 2017

Carl

All the staff was very professional.....i would buy another vehicle

Mark helpful

Response from current dealership:

Thank you so much Carl!

Aug 28, 2017

Janice

Peter was the best sales person ever! He guided us through the process of purchasing a Jeep for our daughter, who was in Germany at the time. He stayed with us through the entire process, including a late Sunday night after hours! Excellent service from everyone.

1 people found this review helpful.

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Aug 22, 2017

Kevin

Prepared quick and negotiable

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Aug 20, 2017

Alston

First, the online experience was astounding. Odwar, the internet salesman, gave me his personal cell number and sent me very detailed pictures of every flaw on the vehicle I purchased. Unlike other dealerships, Darcars treated me like a person instead of just a customer. They didn't care only about the sale. I highly recommend buying a car from them!

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Jun 2, 2017

Megan

We were very pleased and love our new vehicle! Hassan did a great job!

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May 31, 2017

GuruJDX1

Friendly, polite, knowledgeable staff. Very flexible in working great deal for me. Totally satisfied.

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Apr 28, 2017

Howard

Everybody we dealt with was very professional and very thorough and very fast it was a great buying experience I recommend this outfit highly

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Apr 24, 2017

Mark

Very helpful and easy to deal with. Great car buying experience

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Jan 1, 2017

Boodlez

Professional GUYS here....I wish I could have bought a car from you... ...because you went over and beyond the call of duty to make a deal over the phone...It's unfortunate a car with exact color and finish showed up that morning at another dealership..or the one sitting in your lot would have been mine.....Once again....Sorry for the work, but I will be back because of my guilt....to have you go through so much effort....Happy 2017 guys,

0 people found this review helpful.

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Nov 22, 2016

James

Good service, beautiful car

1 people found this review helpful.

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Sep 28, 2016

Ronnie

great

0 people found this review helpful.

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May 22, 2016

Marlyse

Good

0 people found this review helpful.

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May 16, 2016

Mickey

Nice to deal with. No pressure.

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May 9, 2016

Rick

They responded but we're not able to negotiate

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Mar 12, 2016

Paul

Peter was very helpful and answered all my questions

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Feb 26, 2016

Jim

they responded immediately

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Feb 18, 2016

Scott

The transaction went smoothly and was happy with the deal they gave me.

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Jan 21, 2016

jrswillis

No issues with transaction - great car - some issues with their Finance department accepting an $18,000 check, but dealt with it.

1 people found this review helpful.

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Jan 10, 2016

Virginia

nice car, nice staff, but not able to negotiate for lower price.

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Dec 22, 2015

Alejandrino cruz

They call me back soon

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Dec 18, 2015

Judy

Very quick responder, very polite.

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Dec 1, 2015

Ignatius

They are very friendly and understanding, they explain the details of car price that will fit your income. Call and ask for Ismael, he is one of the best marketing associate, down to Earth and willing to work you through process of buying a car.

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Oct 28, 2015

CHRYSTAL

I inquired and the gentleman quoted me the internet price after I asked what was the best deal. He emailed me a few days later wanting to know if I considered the Tacoma more and I was actually looking at a 4Runner.

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Oct 22, 2015

Calvin

2011 lol it cool. They fight for me for 4 hours and it was worth it and I thank them so much for approve me a car. I don't know what I would do without them.

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Sep 21, 2015

Charlie

Dealer did follow up appropriately and very quickly at that. Had I been geographically closer I may well have purchased my car from them. I should also add that the salesman that I dealt with did really hear what I wanted in a car and worked to help me find it. I don't give them 5 stars because they also resorted to "48 hour" prices as a pressure tactic.

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May 21, 2015

Bernard

Called next day

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May 19, 2015

Rendell

Was very helpful I'm excited very pleasing

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Mar 1, 2015

Donald

I arrived with what I thought was a good finance rate from my credit union but their financial guy beat that rate by a considerable margin. Great job.

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Aug 24, 2014

Patricia

Amir and Harry were lovely, car was not right.

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Dec 11, 2013

Jeremy

Very pushy with phone calls.

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Dec 10, 2013

Vanessa

We bought our 2011 Toyota Highlander from this dealer. They made the experience pleasant and we are enjoying our SUV.

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Nov 17, 2013

Leslie

The dealership responded very quickly. Athough I didn't purchase the car, it was a good experience. No pressure & I'd go back in future.

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Oct 18, 2013

joe

Juan Torres and PJ were so easy to deal with. I traveled from NJ to buy the car and it was exactly what they said. Very sincere and honest experience. Excellent!

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Sep 22, 2013

Jackie

Responded right away. But bad carfax

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Sep 3, 2013

Derek

I went in and spoke with a dealer that was extremely helpful and continued with personalized responses in regards to my vehicle search.

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Feb 17, 2013

JCHJ

The most unethical dealership I have dealt with in over 35 years; personifies the reason people hate car salesmen. They sold a 2012 Tacoma “out from underneath me” while I was awaiting payment information from the sales manager – including the use of a credit card transaction to hold the aforementioned vehicle. Stall tactics are utilized by this group to avoid having to work for the buyer . Deplorable communication, substandard follow-up and no customer courtesy shown to potential customers. Beware of this dealership – they are knuckle-draggers.

1 people found this review helpful.

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Jul 21, 2012

255

Karl

After a bad experience over a decade ago, I was nervous about going into Darcars. But the internet price was just too good not to at least go in for a test drive. Got a great deal on my used VW Routan, without a lot of hassle, haggle, or hidden costs. The salesperson was a little confused, he thought the VW had Stow N Go seating like the Chrysler, which is an easy mistake to make. The real star of my experience with Darcars was the finance manager. He went above and beyond and was willing to answer all of my questions (and I had quite a few). I was extremely impressed with his knowledge, experience, and honesty. The only reason I'm not giving the dealership 5 stars is the clean up department. As I said to the manager "If this vehicle was professionally detailed, your detailers need to find a new profession." I'm still working on cleaning out all of the dog hair from the previous owner...

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Jun 2, 2012

Ben

HORRIBLE EXPERIENCE tried to sell me a wrecked car... they also applied for a loan even though I said I already was approved to spend x am mount from my bank... they passed off the credit 'check' as a way to verify my identity in reality it was used to happy for a loan.... *super pissed*

1 people found this review helpful.

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