Antwerpen Toyota

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"All prices plus tax, tags & $300 dealer doc fee (Not req. by law), and
destination. Prices include Toyota customer cash. Additional rebates may
be
available. Not all customers will qualify for all rebates. Internet Pricing can't
be
combined with any other advertised offers. Toyota customer cash and
special
APR cannot be combined. Dealer installed options are additional. All
vehicles
subject to prior sale. Internet pricing can't be combined with Jacks Rebate.
While every attempt has been made to ensure the accuracy of the data
displayed, the Dealership is not responsible for any errors or omissions.
Some
vehicles may be demos. Savings are for in stock vehicles only. See dealer
for
details."

Express Lube, New Owner Events, Rent A Car, Presidents Award, Parts
Center, Fleet T.E.D. Dealer, Toyota Certified Used Vehicles, Toyota Tire
Center

12420 Auto Drive
Clarksville, MD 21029

Sales: (410) 531-5700

Service: (888) 835-6696

Today 9:00am - 9:00pm
(Open Now)
Show business hours
All reviewers have been verified to have contacted this dealer – Learn More
Jun 10, 2016
I'm sure not all of the sales associates are like this, but I had a horrible experience. First, I could not find the contact information for the dealer on cargurus. Then, once I did my own outside investigating and found the dealer, they sent me an email reply. The reply dos not have a name attached and had several spelling and grammatical errors. I'm sorry, but if I am going to drop big dollars on a car, I expect a professional deal. Hesitantly, I still went for a test drive. Well, the sales associate the emailed and called me was not even there, so I worked with another sales associate, who was ALSO unprofessional. Maybe someone else may have a better experience, but I will not be returning to this dealership in the future. If I could, I would give this 0 stars.
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May 25, 2016
The car was not there"sold". Sales person was pushing to see other cars.
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May 23, 2016
I purchased the car, thanks.
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May 9, 2016
I am interesting to buy this car after after I set appointment the night before my appointment they increase the price .
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May 6, 2016
Awesome Service! Great Sales & Financing staff! We ended up purchasing the used car we had found through CarGurus. I was pleasantly surprised all the way around. By comparison, we bought a used truck the same weekend for my husband from a local Ford Dealer. Wow. I must say I was really disappointed with their service, after receiving first class service from Antwerpen Toyota. Enough said..
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Apr 27, 2016
After taking the drive, I decided to buy the car, but unfortunately some hidden cost added ($650 cleaning of car etc.) to final offer.
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Apr 26, 2016
Dealer responded immediately. 2different sales peole. On top of sales
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Apr 24, 2016
They were responsive and fair. I did not buy a car though.
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Apr 17, 2016
Great Customer Service!!! Joe was very approachable and professional. Answered my calls/ questions promptly and honestly. The facility was very clean and my transaction was handled in an organized manner. Will buy another vehicle in Antwerpen Toyota in the next 5 years. Thanks.
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Apr 16, 2016
Lots of hidden fees in the actual deal but they honored the base price and we're very receptive friendly and accomodating. Excellent service
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Apr 16, 2016
Daniel is so helpful...i get a good car and a nice deal...
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Apr 12, 2016
OMG !! They were AWESOME !! The Sales Rep & Finance Gentleman were pleasant to work with !! I am very happy with my purchase !! I would highly recommend Antwerpen Toyota !!!!!!
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Apr 9, 2016
Amazing experience, they care about their customers. I purchased this car last night.
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Apr 3, 2016
Drove 2 hours after agreeing on a price for this specific 2015 vehicle. Called before we left the house to make sure it was still available and was told yes. Got there, went for a test drive just to find out the 2015 had already been sold and I was driving a 2016. They attempted to make a deal on the 2016 even though we weren't going to receive the same interest rate/rebates as we would have on the 2015. What a waste of time/gas/toll money for nothing!
1 of 1 people found this review helpful.
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Apr 3, 2016
Great Price, Great Customer Skill, Marci Santos one of the best over thete
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Apr 2, 2016
Good overall experience. Lots of hidden charges and unwilling to negotiate.
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Mar 14, 2016
prompt response although never actually spoke to anyone at the dealership so I am rating them low.
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Mar 11, 2016
Dealer lied to us about final price by more than $5,000. After leaving the store, the sales manager harassed my wife with dozens of phone calls begging her to come back. The whole experience was terrible. We have told all of our friends and family never to do business with Antwerpen. They're as sleazy as they come.
1 of 1 people found this review helpful.
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Feb 23, 2016
Told us advertised price is what you pay, no wiggle room at all! Offered me half of what another dealer did for my trade in! Photos of car I looked at looked great but in person car had a lot of scratches !
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Jan 21, 2016
jrswillis
Website teases cars at low prices - because they (deceptively) factor all possible incentives added in. There is no 'internet' price. Once you call because price looks so low, the price suddenly jumps, because the incentives drop out. Salesman got huffy at my disappointment and insisted, "This is such a good deal" and I had to say, "But not the deal your website advertised." Adios!
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Jan 21, 2016
Experience has been wonderful. The customer service and response from the dealer after purchase has been great! I will absolutely purchase from antwerpen again!
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Jan 4, 2016
Dawooste
very responsive. no action taken
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Dec 15, 2015
Dealership was friendly and helpful, but the car was just traded in and look a mess. I hands were black from dirt after the test drive. GROSS!
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Nov 6, 2015
Saleman called but said that they would not give a price quote over email
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Sep 19, 2015
They are very professional in the way my deal was handled. I love Antwerpen Toyota, I will deal with them again and again and again.
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Aug 24, 2015
Car was not as nice as the pictures pertrade. The saleman was very direct and upfront.
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Aug 7, 2015
Email contact only so impersonal even though I reached out by phone and left my contact information as well.
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Aug 4, 2015
They are very good
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Aug 2, 2015
The dealership was very helpful when I inquired about the vehicle I was interested in, but it was not the vehicle I wanted (not a retractable hardtop). I then ceased communication and looked elsewhere. thanks
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Jul 29, 2015
Made a reasonable offer based on comparables at other dealers. I was left waiting for two days for a response. Response was no- negotiation and the dealership adds on a bogus dealer prep charge of $695 that buys you absolutely nothing. It's pure profit and consumer advocates like CR and CH say the same. Negotiate it down or better yet don't pay it. Not a good experience.
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Read 11 old reviews
Jul 25, 2015
Tommyg812
Awful salesman. manager worse. $1495 "MSI" charge after sales price was ridiculous. No sale.
1 of 1 people found this review helpful.
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Jul 13, 2015
We went to see the car that we were interested in on a Thursday night and the price was $19,000 online. It was in the process of being inspected and detailed so we made an appointment with them to return the next morning. I called to confirm that the van was ready and after being told that it was, we made the 40 minute trip. A hunch made me check the website one more time before going in, only to discover that the price had gone up $3,000 from the night before. The salesman told me that it was due to the inspection (which seemed unusual, as you'd think they wouldn't post a low-ball price without having a fair idea of the value of the car). Not only were we disappointed to fine that the van was now out of our price range, but were very annoyed that we had made the trip needlessly. The salesman could have easily told us about the price increase when I spoke with him, as he new our budget was $20,000 or less. Then, when I told him we were no longer interested he acted as if I was being unreasonable to expect to get the van at the price that THEY had originally advertised. Will never deal with them again!
1 of 1 people found this review helpful.
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Jun 19, 2015
jetsu
I bought my 2010 Altima new from this dealer ship 5yrs.ago. Because they took care of my Altima, I upgraded it with 2014 last year.
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Jun 19, 2015
Easy to work with. Gave a great price on the right car. Would by from them again.
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Jun 9, 2015
Great dealer
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Apr 19, 2015
Great job.
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Apr 10, 2015
SOLD!!! From start to finish I could not have been given a better car purchase experiance. Thanks to all!
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Apr 1, 2015
Very pleaseant customer friendly.
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Oct 24, 2014
svega6
After speaking with Kal on 2 different occasions and confirming the car was available, I arrive and the had been sold. It was a bait and switch as he offered me a new car with low interest rate but I was already approved through my Credit Union. In other words, Jack said "NO" . Never again will I step foot in an Antwerpen dealership
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Jun 7, 2013
price of vehicles is firm no room for wiggle room they are aggessively priced
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Apr 11, 2012
I went to their dealership; they used bait and switch. Out of three cars advertised ,none were their. the salesperson I spoke to tried to sell me a car i did not want. They said they had the car in stock.
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